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Old 08-18-2008, 02:40 AM   #26
dphoenix
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Quote:
Originally Posted by oldsparky View Post
The regional tech rep is the one that shot down the repairs
maybe you can go above the regional tech rep then.
did he actually ever come out and look at the car, or did they just send him pictures? seriously, push this issue. if what you say is true, and the full story, at least ask that out of goodwill they pay, at least, half the cost of the motor. Don't give up, raise hell. You have nothing to lose, anyway.
Oh, and ask for a denial in writing if they still won't do it.
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Old 08-18-2008, 12:32 PM   #27
Digitalfiend
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Quote:
Originally Posted by midlifecrisis View Post
It says "certain 2008MY Impreza WRX STI vehicles." Anyone know which VIN numbers?

Thanks - Paul
Model From To
2008MY Impreza WRX STI 8L809681 8L837138
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Old 08-18-2008, 02:06 PM   #28
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I'd love to know how they expect STI owners to get this information, other than on the forums. I never got a letter or anything.
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Old 08-18-2008, 03:44 PM   #29
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Originally Posted by waktasz View Post
I'd love to know how they expect STI owners to get this information, other than on the forums. I never got a letter or anything.
I haven't heard anything from my dealership either and I'm in the affected range. I just downloaded the PDF from Subaru's Techinfo site (which the customer shouldn't have to do). I just figure that SCI hasn't gotten around to notifying us yet...
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Old 08-18-2008, 05:08 PM   #30
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Just got this email

Dear Subaru Owner:

We would like to thank you for selecting a 2008 Subaru Impreza WRX STI. At Subaru, we take pride in our products and are committed to your continued satisfaction. During a quality review, we discovered that under certain harsh driving patterns, specifically when repeatedly or continuously operating the engine above the "red-line" (RPM above 6,700), abnormal combustion could occur resulting in serious internal engine damage in the form of broken piston ring lands. This abnormal combustion condition is the result of an "over lean" fuel mixture caused by a combination of fuel cut activation and high turbo boost. To prevent this condition from occurring, Subaru has developed a modification to the Engine Control Module software logic that will improve combustion management above "red-line" engine speed. This revised logic will not adversely affect the peak performance of your vehicle.

WHAT WE ARE ASKING YOU TO DO PROMPTLY
We suggest that you schedule an appointment with your Subaru dealer as soon as possible to have the Engine Control Module software reprogrammed to help maintain your vehicle's optimum performance and possibly prevent serious engine damage. Your Subaru dealer will perform this repair at no cost to you. In the meantime, please maintain your vehicle's engine speed below 6,700 RPM until this repair has been performed. Please present this letter to your Subaru dealer on the day of your service appointment.

HOW LONG WILL THE REPAIR TAKE?
The approximate time to perform this repair is 40 minutes. However, it may be necessary for you to leave your car for a longer period on the day of your scheduled appointment to allow your dealer flexibility in scheduling other appointments.

MODIFIED VEHICLES
Aftermarket Engine Control Module (ECM) software changes may adversely affect the proper operation of your vehicle and prevent your Subaru dealer from performing the ECM software logic update described in this e-mail. If your Subaru dealer is unable to perform this update as a result of non-authorized modifications
made to your vehicle's ECM, Subaru will not be able to assist you until your vehicle is returned to its original condition. If this software update is not performed or if other aftermarket modifications cause similar engine damage, Subaru will not be able to assist with any resulting repair costs.

IF YOU NEED FURTHER ASSISTANCE
To locate your nearest Subaru dealer, you can access our web site at www.subaru.com and go to the dealer locator function. Or, you may call us at
1-800SUBARU3 (1-800-782-2783) during normal business hours. Please call or write us immediately if the dealer fails or is unable to complete this procedure free of charge.

Your continued satisfaction with Subaru is important to us. This update is intended to assure your vehicle's optimal performance. We appreciate your understanding in this matter and regret any inconvenience this may cause you.

Sincerely,
Subaru of America, Inc.
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Old 08-18-2008, 05:27 PM   #31
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^ yep. me too. Are we having fun, yet?
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Old 08-18-2008, 05:29 PM   #32
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I've been having fun. Sold my STI timebomb a month ago
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Old 08-18-2008, 05:42 PM   #33
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but but but..it's not a timebomb any more with this fix..right?



right?


right??!?!??
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Old 08-18-2008, 06:57 PM   #34
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That e-mail's text is directly from the bulletin PDF. What I find funny is the bit about "specifically when repeatedly or continuously operating the engine above the "red-line" (RPM above 6,700)". I know that my '08 stops dead at 6700 (no pun intended ) from the rev limiter. Not sure how you'd operate "above" it without mechanically over revving. I can see how the autox guys would really want this flash though, since they are more likely to bounce off the rev limiter before a corner than your average daily driver or road course driver.

Last edited by Digitalfiend; 08-20-2008 at 08:57 AM.
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Old 08-18-2008, 07:55 PM   #35
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Looks like I got my letter in the mail... time to call the dealership and get this re-flash..
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Old 08-19-2008, 01:35 PM   #36
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I received my letter in the mail yesterday. I was hoping to put the first trip to the dealership off until the 3,000 mile service, but I'm only at 1,765 miles currently and I don't see reaching 3,000 before November.

I'm torn. Between the 2008 STI engine and paint chipping problems and the upgrades to the 2009 WRX, it's real tempting to forego the new wheels and tires that I was going to pick up for the winter and replace the STI with something different. I don't think that would be any worse out of pocket than the wheels and tires.
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Old 08-20-2008, 09:04 AM   #37
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It's funny but my wife loved the '08 WRX but I wasn't too sold on it because the STI just seemed so much better. If they had released the "real" WRX in '08 I think we would have replaced my wife's car first rather than get the STI.

I purchased a first model year car in '02 (RSX) and swore I'd never do it again but after my '05 and seeing as the '08 didn't change much (mechanically speaking), I figured I'd take a chance. While I haven't had any problems, yet, and the car has been great overall, it would still have been better if I didn't constantly have the thought of broken ring lands in the back of my head.

My wife's going to kill me if they ever bring a Spec-C over here. I'd seriously consider trading my '08 in for one (and that has nothing to do with my '08, more so that I love the concept of the Spec-C).
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Old 08-20-2008, 10:28 AM   #38
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Quote:
Originally Posted by Big_Ed View Post
I'm torn. Between the 2008 STI engine and paint chipping problems..
Are you having these problems?
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Old 08-20-2008, 01:49 PM   #39
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Are you having these problems?
No, I haven't had either problem to date, but I had a complete 3M kit put on to protect the paint before I took delivery which kept me from picking it up for two weeks (various miscommunication between dealer and supplier) and cost me a few hundred dollars to address their problem. I haven't seen anything official from Subaru, so if I wasn't on this forum I wouldn't have known there was a problem and wouldn't have taken the preventive action that may be keeping the problem away.

I'm also barely out of the break in period, so I've been relatively gentle on the engine so far. I'm highly concerned about whether something is going to go wrong in the future and if Subaru will make it right. Reading about people's claims being denied at less than 10K miles isn't reassuring.
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Old 08-20-2008, 02:29 PM   #40
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Quote:
Originally Posted by Big_Ed View Post
No, I haven't had either problem to date, but I had a complete 3M kit put on to protect the paint before I took delivery which kept me from picking it up for two weeks (various miscommunication between dealer and supplier) and cost me a few hundred dollars to address their problem. I haven't seen anything official from Subaru, so if I wasn't on this forum I wouldn't have known there was a problem and wouldn't have taken the preventive action that may be keeping the problem away.

I'm also barely out of the break in period, so I've been relatively gentle on the engine so far. I'm highly concerned about whether something is going to go wrong in the future and if Subaru will make it right. Reading about people's claims being denied at less than 10K miles isn't reassuring.
Show the posts of claims being denied on stock vehicles.
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Old 08-20-2008, 04:09 PM   #41
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Quote:
Originally Posted by Big_Ed View Post
No, I haven't had either problem to date, but I had a complete 3M kit put on to protect the paint before I took delivery which kept me from picking it up for two weeks (various miscommunication between dealer and supplier) and cost me a few hundred dollars to address their problem. I haven't seen anything official from Subaru, so if I wasn't on this forum I wouldn't have known there was a problem and wouldn't have taken the preventive action that may be keeping the problem away.

I'm also barely out of the break in period, so I've been relatively gentle on the engine so far. I'm highly concerned about whether something is going to go wrong in the future and if Subaru will make it right. Reading about people's claims being denied at less than 10K miles isn't reassuring.
Ok, you had a problem because of a third party supplier. How did it cost you a few hundred dollars

If you are "relatively gentle" on the engine then continue to do so until you can be reflashed, it's that simple. I think a bit of panic has settled in over the ECU issue and interweb rumors are getting the better of some '08 owners.
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Old 08-20-2008, 11:40 PM   #42
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BTW Cobb has released the new firmware that is needed after getting the Subaru Reflash:

http://www.cobbtuning.com/info/?ID=3260
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Old 08-21-2008, 03:47 PM   #43
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Quote:
Originally Posted by munkis View Post
Show the posts of claims being denied on stock vehicles.
Do these count?
http://forums.nasioc.com/forums/show...6&postcount=24
http://forums.nasioc.com/forums/show...&postcount=997

I suspect some SOA service reps, who make the warranty call, feel damage to the ring lands only occurs above redline while bouncing off the rev limiter, which to them is per se abuse.

SOA's notice to the EPA about this recall at http://tinyurl.com/recall-pdf says:
Quote:
The occurrence of the problem is small (20-25) based on the total warranty claims repairs through early August 2008.
That's out of total production of 1732.
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Old 08-25-2008, 01:32 PM   #44
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Quote:
Originally Posted by boxered View Post
Ok, you had a problem because of a third party supplier. How did it cost you a few hundred dollars
I paid a few hundred dollars for the 3M paint protection kit to avoid the paint chipping issues that have been reported.

The wait for the dealership to receive and install the kit (it wasn't sent when ordered and then an incomplete kit was sent) led to my taking delivery about two weeks after the car was received by the dealership.
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Old 08-25-2008, 07:14 PM   #45
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Wait I'm confused, so if you're already have AP stage 1... I have to make sure Cobb's management doesn't have the issue as well.
I can't even go back to the dealer for an update b/c they would detect the ECU reflash.
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Old 08-25-2008, 07:34 PM   #46
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Quote:
Originally Posted by Cocoa Beach Bum View Post
Do these count?
http://forums.nasioc.com/forums/show...6&postcount=24
http://forums.nasioc.com/forums/show...&postcount=997

I suspect some SOA service reps, who make the warranty call, feel damage to the ring lands only occurs above redline while bouncing off the rev limiter, which to them is per se abuse.

SOA's notice to the EPA about this recall at http://tinyurl.com/recall-pdf says:That's out of total production of 1732.
I said Stock. and Scopkat was covered
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Old 08-25-2008, 07:45 PM   #47
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Quote:
Originally Posted by munkis View Post
I said Stock. and Scopkat was covered
Actually Scopkat wasn't covered under warranty but was given a "goodwill" repair, as in: "This repair doesn't qualify as a warranty repair, but we won't charge you for it this one time and if it happens again we won't pay." As for the other guy who briefly flirted with the AccessPort, his car was stock from the district service rep's point of view, but he was still denied a warranty repair.

Last edited by Cocoa Beach Bum; 08-25-2008 at 07:59 PM.
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Old 08-26-2008, 11:35 AM   #48
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Originally Posted by rallyblues View Post
Wait I'm confused, so if you're already have AP stage 1... I have to make sure Cobb's management doesn't have the issue as well.
I can't even go back to the dealer for an update b/c they would detect the ECU reflash.


Uninstall the AP, go get the recall flash, update the AP with COBB's new firmware update, reflash to stage1. I did it, no problemo.
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Old 08-28-2008, 08:15 AM   #49
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Sorry, I have been out of town for a bit with some family issues. The he service rep I was told downloaded info out of our ecu and saw that the cobb modifications were done. ( it was put back to original stock prior to bringing the car in ). We removed this vehicle from the dealer to try to get an idea on repair costs, the vehicle engine has not been torn down yet but from what we are getting in responses is that this is a common issue directly related to the new 08 engine and that the repairs would be 5k +. I am being told the vehicle would need the new block and the pistons come with it which are an upgraded piston from the originals. ( this block and pistons come from subaru ). I guess now that I am back in town I need to find out who to talk to above the reps head. I could handle a grand or so, but not five. Apparently if they ( subaru ) did not have the issue with there programming I do not believe that there would be a problem because of the cobb unit being installed, this is the way I am going to have to pursue it. As of now, the car has been down for 2 weeks.
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Old 08-28-2008, 08:26 AM   #50
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Quote:
Thank you for your cooperation....


Well, I hope SOA isn't leaving out the rest of the '08s w/ this problem
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