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Old 11-19-2008, 12:54 PM   #1
chandy
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04 forester xt
black

Default Dealer might have to break my window?!

I need to replace the motor for my driver side power window. The dealer said that the window will most likely break when they remove it to get to the motor. Is this a common issue or are they just trying to screw me? It would cost me $270 for a new window plus I would have to get it retinted (+$25).
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Old 11-19-2008, 12:57 PM   #2
kingsubi
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lol thats the funniest thing I have heard.

They are royally trying to screw you
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Old 11-19-2008, 01:03 PM   #3
69subaru360
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1998 2.5 RS

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find a new dealer.
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Old 11-19-2008, 01:27 PM   #4
S.G.D
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taking the term stealership to a whole new level.
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Old 11-19-2008, 01:42 PM   #5
fiveoh88
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Quote:
Originally Posted by chandy View Post
I need to replace the motor for my driver side power window. The dealer said that the window will most likely break when they remove it to get to the motor. Is this a common issue or are they just trying to screw me? It would cost me $270 for a new window plus I would have to get it retinted (+$25).

looks like some stupid tech probably broke a window at some time, and the higher up (service manager) saw the potential for tacking on $270 to each window motor job- start telling people that they may have to buy a window

i've never heard of this...with any other type of vehicle
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Old 11-19-2008, 01:55 PM   #6
chandy
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black

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I called another shop and they said they never had a problem removing a window. Looks like I'll be taking my business elsewhere. This is why I never got my last 2 subies serviced at the dealer. The other part that blows is that I'll have to cough up the diagnostic charge.
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Old 11-19-2008, 02:42 PM   #7
SiGuy
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Wow, that shouldn't be the case at all! Who's working on the thing? Michael J. Fox?
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Old 11-19-2008, 03:48 PM   #8
RexyGirl
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with mods :)

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If they break the window while trying to replace the motor, then it is their responsibility, seeing that the window CAN be removed without breaking it. If it was a definate, everytime thing that the window would break, then I would understand them educating the customer about the possiblity of the window breaking, but not in this case.
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Old 11-19-2008, 04:09 PM   #9
sebast120
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it's not suppose to break that's for sure.
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Old 11-19-2008, 06:52 PM   #10
yarrgh
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jeez, petter solberg can lean on a window and it won't break. this dealership is actually trying.
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Old 11-20-2008, 10:09 PM   #11
madmax718
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Ya, umm, considering you do need to extend the window to get to the mechanisms... a new level of my hatred for dealers.
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Old 11-20-2008, 10:20 PM   #12
chandy
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black

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So I picked up the car and there is a very noticeable scratch in the driver side tint. After refusing the coupon for an oil change and speaking with the service manager I finally got a $30 credit for the damage, but now I have to go out of my way to get the window retinted even if the other shop can fix the motor without breaking the window! I will never take my car to the dealership again, this is Metrowest Subaru on Rt9 for all those NESIC members.
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Old 11-20-2008, 10:47 PM   #13
RexyGirl
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with mods :)

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Scratching the window tint I can kind of understand....that's what they should have informed you of in the beginning, not breaking the window.
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Old 11-21-2008, 05:16 AM   #14
RonJitsu
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Wow. Just Wow.
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Old 11-21-2008, 07:02 AM   #15
blackfang
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We have never broken nor had to break a window to replace a motor. Like kelly has said, if they accidentally do it, then thats on them.
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Old 11-21-2008, 09:03 AM   #16
elwray
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Quote:
Originally Posted by SiGuy View Post
Wow, that shouldn't be the case at all! Who's working on the thing? Michael J. Fox?
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Old 11-22-2008, 03:47 AM   #17
madmax718
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hard to remove window without scratching tint.
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Old 11-23-2008, 05:03 PM   #18
chandy
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black

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Perhaps scratches in the tint would've been inevitable...but they didn't do any work on the window!!! They just made my situation worse off than when I brought the car in.
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Old 11-23-2008, 08:48 PM   #19
dougkmcse
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WRB

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Do not go to Metrowest Subaru For anything................ I priced out a PCV valve there. the options i got were just the mtal valve $15. or the assemble for $80.00. They never offered the pcv valve with the plastic housing. On line valve and housing like $12. at another dealership Anchor Subaru. $15 for the plastic housing and PCV. $35 for the whole unit with sensor not $80.00. Lower radiator hose $21 at metrowest $13 at Anchor Subaru. See a difference since it went from Natick Subaru to Metrowest Subaru they are just out to screw the customer. This is the dealer ship i bought my 04 WRX great dealon car but that is as far as it goes with them.

I SAY AGAIN DO NOT GO TO METROWEST SUBARU UNLESS YOU LIKE THROWING YOUR MONEY AWAY.
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