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Old 12-17-2008, 05:53 PM   #1
02subiewrxvt
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Default puddle light problem

hey guys i got an 06 tribeca from florida that has the puddle lights, after the first snow storm it seems that three of the four have filled up with water and blown out. any way to replace them and make sure this dosent happen again? anyone else have this problem?
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Old 12-21-2008, 05:49 PM   #2
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how high was the snow?
the only think i can think of is to go to home depot and buy some sealant and cut to fit around the lip of the light cover. unless its coming from somewhere else, if thats the case some silicone should do the job to seal a hole

i would climb under there and check for rust since it came from the coast (sea salt rusts things quick)
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Old 12-22-2008, 03:37 AM   #3
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Originally Posted by 02subiewrxvt View Post
hey guys i got an 06 tribeca from florida that has the puddle lights, after the first snow storm it seems that three of the four have filled up with water and blown out. any way to replace them and make sure this dosent happen again? anyone else have this problem?
Take it to the dealership and bitch about it until they fix it. The vehicle should not have this issue!
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Old 12-22-2008, 07:51 PM   #4
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there is no rust what so ever, the car is out of factory waranty by 3 months and lucily you can buy just the light pods since it is already pre wired, so will be about 75 bucks before labor to fix
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Old 12-26-2008, 10:01 PM   #5
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Originally Posted by 02subiewrxvt View Post
there is no rust what so ever, the car is out of factory waranty by 3 months and lucily you can buy just the light pods since it is already pre wired, so will be about 75 bucks before labor to fix

Take it to them anyway and call SOA at 1-800-SUBARU3 to make a case. 3 months out of warranty is nothing for a problem like this seeing it's winter and the car could not have had this problem in the summer.

Now if the lenses are cracked, that is a different story.
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Old 12-29-2008, 05:48 PM   #6
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Take it to the dealership and bitch about it until they fix it. The vehicle should not have this issue!
Yeah that is the best way to handle things. Car is just out of warranty and you recommend he piss off those that can cover it free as a good will gesture.

Best thing to do is be polite and courteous to the dealership(they did not build or break it) and see if they will cover it and also contact SOA.
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Old 12-30-2008, 04:14 PM   #7
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ya the last person i want to piss off is the one that probably will be fixing it :/ kind words can get you much further in life and get your end result you want.
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Old 12-30-2008, 04:55 PM   #8
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ya the last person i want to piss off is the one that probably will be fixing it :/ kind words can get you much further in life and get your end result you want.
Yep.
I am more willing to help and work with a courteous customer than those that aren't. You treat me like crap, cuss at me or just plain rude and ignorant to me, I will refuse to help you or just do it when I feel like it.
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Old 12-31-2008, 01:21 AM   #9
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Quote:
Originally Posted by 02subiewrxvt View Post
there is no rust what so ever, the car is out of factory waranty by 3 months and lucily you can buy just the light pods since it is already pre wired, so will be about 75 bucks before labor to fix
How can the vehicle be out of warranty? You exceed 60,000 miles already? Tis is why I always purchase the 100,000 mile warranty...

By the way, if there IS any rust (you never answered the other questions in the thread), you should be covered regardless of milegage as Subaru has a 5 year rust warranty warranty that is independant of mileage if I recall.
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Old 12-31-2008, 10:24 AM   #10
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60,000-mile warranty is only for power train. Things like puddle lights fall into bump-to-bump 30,000-mile coverage.

I've two tribecas and puddle light never had this kind of problem.
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Old 12-31-2008, 11:12 AM   #11
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The puddle lights are actually covered under the 3 year or 36,000 mile warranty, unless you have the extended Added Security Policy.

Like stated above, call SOA and make a case. You should be taken care of with no problem
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Old 01-01-2009, 10:59 PM   #12
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dident call soa but wrote a claim and got this response-
Dear Mr. Lewis,

Thank you for contacting Subaru of America. I am sorry that your e-mail was prompted due to an issue with your vehicle. Unfortunately, your vehicle is past its warranty parameters for the issue you cited in your e-mail. I would be willing to review your paid receipt to see if any partial assistance could be offered. I am not in a position to promise assistance but will certainly be willing to review for possible assistance. Please fax to 856-488-3016 and reference SR#1-150659606.

Best Wishes,

Fred Calhoun

Customer/Dealer Services




this is BS this is the second time i had to deal with SOA first being with my 02 wrx that seemed to have the same short fuel rail tube so when it got really cold it stunk of gas in the cabin, and now the puddle lights the car is out of the three year bumper to bumper by 3 months and they wont even consider fixing it.
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Old 01-01-2009, 11:09 PM   #13
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Calling would have been better.....

Try going to the dealership and see what they say. Let them look at them and make the call for you (have them use the reference number SOA gave you)
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Old 01-01-2009, 11:14 PM   #14
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i went to the dealer they asked me for my vin i gave it to them and they told me it was out of waranty, it always seems if you dident buy the subaru from them they dont want to help you
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Old 01-02-2009, 10:43 AM   #15
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Not to be a dick, but why is there an expectation that someone should 'help' you? The vehicle is out of warranty and there is no obligation for anyone to do anything. Besides, you're talking 75 dollars in repairs to a 35K car -- not exactly a big ticket repair.

Oh, and I just returned my 36 month 06 Tribeca lease. The payoff would have been 25K...and KBB lists it's approximate market value at 17K. Ouch.
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Old 01-02-2009, 06:27 PM   #16
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yah i just bought my 06 ltd with 30k miles on it for 16, i dont expect anyone to help, just this large automotive companys should stand behind there products a little bit longer than 3 years. and its a 200 dollar fix before labor.
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Old 01-03-2009, 11:18 AM   #17
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So, what you're saying is that all car companies should provide life-time warranty? Warranty cost money. Extra warranty period means SOA needs to put more money aside for Warranty. And SOA is not exactly a large car company. Last time I checked it accounts for 3% or less US car sale.

Subaru does stand behind its products. If the problem is widespread, they often repair it for free. For example, my 97 OBS's wheel baring, and my 2003 WRX's fuel line, they offer both service well beyond warranty period.
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Old 01-03-2009, 12:37 PM   #18
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I wonder if you could still buy the 100,000 mile warranty and THEN make them fix it? My 100,000 mile warranty is complete bumper to bumper.
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Old 01-03-2009, 12:58 PM   #19
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I wonder if you could still buy the 100,000 mile warranty and THEN make them fix it? My 100,000 mile warranty is complete bumper to bumper.
You can only buy an SAS policy when you are still within 3yr/36k

Also hate to break it to you, but NO extended warranty is bumper to bumper regardless of what they told you. I can tell you the SAS policy is NOT bumper to bumper.
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Old 01-03-2009, 02:23 PM   #20
02subiewrxvt
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im glad they fixed your 03 wrx fuel rail because they turned down my 02 wrx with the same problem, they do help out im not saying they are required to do anything just being so short out of waranty it was frustrating.

Quote:
Originally Posted by Foxbat View Post
So, what you're saying is that all car companies should provide life-time warranty? Warranty cost money. Extra warranty period means SOA needs to put more money aside for Warranty. And SOA is not exactly a large car company. Last time I checked it accounts for 3% or less US car sale.

Subaru does stand behind its products. If the problem is widespread, they often repair it for free. For example, my 97 OBS's wheel baring, and my 2003 WRX's fuel line, they offer both service well beyond warranty period.
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Old 01-03-2009, 02:56 PM   #21
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im glad they fixed your 03 wrx fuel rail because they turned down my 02 wrx with the same problem, they do help out im not saying they are required to do anything just being so short out of waranty it was frustrating.
I have seen every WRX in our dealership with that issue get the repair covered 100% or SOA offered 50/50. They can't make every single customer happy. Then again, not many post up here about how great they were taken care of.
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Old 01-03-2009, 03:10 PM   #22
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im glad they fixed your 03 wrx fuel rail because they turned down my 02 wrx with the same problem, they do help out im not saying they are required to do anything just being so short out of waranty it was frustrating.

I understand your frustration. But you're talking to the wrong person or use the wrong communication method. Dealers can't fix anything for free that is out of warranty without SOA's permission. Sending an email will only mean you get a canned response back. Why don't you pick up the phone and call SOA customer service and talk to them nicely? Last time I called, they are quite friendly and even called me back to follow through my appointment, that's the customer service experience I'v never encountered before.
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Old 01-03-2009, 04:00 PM   #23
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thanks foxbat
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Old 01-03-2009, 06:18 PM   #24
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You can only buy an SAS policy when you are still within 3yr/36k

Also hate to break it to you, but NO extended warranty is bumper to bumper regardless of what they told you. I can tell you the SAS policy is NOT bumper to bumper.
SAS Gold is not bumper to bumper, but its pretty darn close, about as close as any extended warranty could be. The only things it doesn't cover is maintenance, wear and tear (bulbs, brakes, wipers, ) glass and some moldings. Just about everything on the car is covered. Some people consider that a 'bumper to bumper' warranty. Although its not the same as the factory 3/36, it's pretty close.
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Old 01-04-2009, 08:39 PM   #25
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SAS Gold is not bumper to bumper, but its pretty darn close, about as close as any extended warranty could be. The only things it doesn't cover is maintenance, wear and tear (bulbs, brakes, wipers, ) glass and some moldings. Just about everything on the car is covered. Some people consider that a 'bumper to bumper' warranty. Although its not the same as the factory 3/36, it's pretty close.
I can also say it is one of the best I have had to work with. I even seen one contracts where it was all done by net/fax. You get the form online and you check in the boxes on what is wrong and fax it back. I looked at my Service manager and showed him and said wtf am I to do with this, it doesn't have a selection for the customers concern

Needless to say they sucked.
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