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Old 02-24-2013, 10:31 AM   #901
blackfang
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Yes my comments indicated that because I do not see Subaru issuing a recall for that.
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Old 02-24-2013, 12:06 PM   #902
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08/08 build date, 67700 miles, Running Rotella T6 since 55000 miles, only mod is Magnaflow catback, no issues so far
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Old 02-24-2013, 01:26 PM   #903
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Quote:
Originally Posted by blackfang View Post


So it would be perfectly ok for people to modify their cars and not maintain them and have them fixed as well right? .
Nobody was saying that.

And if you think that Subaru isn't trying to get around fixing their problem (and shelling out some money) by trying to pray on people who haven't kept the best maintenance records... then you are blind.
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Old 02-24-2013, 02:16 PM   #904
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Nobody was saying that.
That's what you are implying with your comment I quoted. You implied right here "What's rude is Subaru not just fixing this KNOWN issue without putting owner's through a bunch of hassle for something obvious and again, KNOWN."

So what did you really mean then since you implied the owner should not have to provide proof they have maintained the engine and SOA should just fix it?

Quote:
Originally Posted by Breezio
And if you think that Subaru isn't trying to get around fixing their problem (and shelling out some money) by trying to pray on people who haven't kept the best maintenance records... then you are blind.
Anytime there is engine damage regardless of manufacturer(Subaru, Toyota, Ford, Acura,etc) and extended warranty companies will always ask for maintenance records because they want to make sure you, the owner have upheld your part by maintaining the vehicle. It isn't them trying to swindle out of something. You are blind if you think any manufacturer will just spend 4-7,000 dollars to repair/replace an engine without knowing whether it was neglect and abuse or a defect in how it failed.
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Old 02-24-2013, 02:38 PM   #905
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A recall? Why would they recall these? It is not a safety concern. I can see maybe a warranty extension up to maybe 100k.
yes a recall. it would be a lot less costly so Subaru to replace the bearings before letting it ruin the long block and replacing the turbo and any other parts this problem may damage. but they would rather instead take the approach, "let's hope" it doesn't happen to too many cars, and if it does we will try to blame the owners
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Old 02-24-2013, 02:42 PM   #906
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and i can more understand an extended warranty company trying to find a way out of it, but thus far it seems everyone on here that has had the problem it happened under the 5 yr / 60,000 mile SUBARU warranty.

just in my opinion as a first time subaru owner, it is not good branding for subaru itself. like i said, just my opinion, but now i will probably never buy another subaru.
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Old 02-24-2013, 02:59 PM   #907
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An extended warranty company is no different than Subaru.

You build a product that you warranty and if something fails that could be due to neglect or a defect, you are going to replace or fix it for free with no questions asked? If you say yes, I call BS.
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Old 02-24-2013, 06:19 PM   #908
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Quote:
Originally Posted by blackfang View Post
That's what you are implying with your comment I quoted. You implied right here "What's rude is Subaru not just fixing this KNOWN issue without putting owner's through a bunch of hassle for something obvious and again, KNOWN."

So what did you really mean then since you implied the owner should not have to provide proof they have maintained the engine and SOA should just fix it?



Anytime there is engine damage regardless of manufacturer(Subaru, Toyota, Ford, Acura,etc) and extended warranty companies will always ask for maintenance records because they want to make sure you, the owner have upheld your part by maintaining the vehicle. It isn't them trying to swindle out of something. You are blind if you think any manufacturer will just spend 4-7,000 dollars to repair/replace an engine without knowing whether it was neglect and abuse or a defect in how it failed.
Do you know nothing about the specific problem this thread is about?
This is a manufactures defect that as far as we've been able to tell is going to happen to every single one of these cars.
When they look into the failed engine and see that it is one of the cars in the range and has the exact same failure they have all had, it is quite simply rude to then start asking for reciepts to try and deny a claim for something they know is their fault.

I completely understand what you are saying in broad general terms. But that is not what this is about.
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Old 02-24-2013, 06:51 PM   #909
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Quote:
Originally Posted by Breezio View Post
Do you know nothing about the specific problem this thread is about?
This is a manufactures defect that as far as we've been able to tell is going to happen to every single one of these cars.
When they look into the failed engine and see that it is one of the cars in the range and has the exact same failure they have all had, it is quite simply rude to then start asking for reciepts to try and deny a claim for something they know is their fault.

I completely understand what you are saying in broad general terms. But that is not what this is about.
I am quite familiar with what this thread is about. I agree, there are known issues with these engines and Subaru knows this. However, they are simply not going to replace the engine on their dime unless you can show you maintained it. These engines like any engine can fail the EXACT same way if you neglect the oil changes. They are ruling neglect out.

However, you fail to comprehend(even though you state you do) why Subaru is asking for maintenance records which is common practice in the industry. I am not sure why you are having such a difficult time grasping why a vehicle manufacturer or an extended warranty company would want maintenance records when there is an engine failure claim in process. Maybe it is because you feel a sense of entitlement since you should just be "given" a new engine simply because they are a known problem, or just that "lost".
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Old 02-25-2013, 09:44 AM   #910
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I understand what you're saying that they're not going to fix it with no questions asked but it's how they go about handling the situation.

I've had every or change through a Subaru dealership and they're still asking me to produce the receipts. Like I said it's just the way they handle it and they treat me like it's my fault rather than being nice and asking if I have the records
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Old 02-25-2013, 02:40 PM   #911
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Quote:
Originally Posted by blackfang View Post
Anytime there is engine damage regardless of manufacturer(Subaru, Toyota, Ford, Acura,etc) and extended warranty companies will always ask for maintenance records because they want to make sure you, the owner have upheld your part by maintaining the vehicle.
Strange, when mine failed they didn't ask for maintenance records. I left a big stack of copies of all the maintenance records in the glove box so maybe they found that but they didn't ask or require them to move forward with the repairs. In fact, I asked the service manager about the records after they diagnosed the problem and all I got was a "You're covered and the long block was ordered."

But I agree with what you're saying. I would have had no problem with the dealer inspecting for abuse or asking for proof of maintenance.
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Old 02-25-2013, 07:50 PM   #912
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Quote:
Originally Posted by jayslee07 View Post
I understand what you're saying that they're not going to fix it with no questions asked but it's how they go about handling the situation.

I've had every or change through a Subaru dealership and they're still asking me to produce the receipts. Like I said it's just the way they handle it and they treat me like it's my fault rather than being nice and asking if I have the records
Why would they ask you for them if you had all the oil changes done there? That is just redundant. They can just look at the history for crying out loud.


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Strange, when mine failed they didn't ask for maintenance records. I left a big stack of copies of all the maintenance records in the glove box so maybe they found that but they didn't ask or require them to move forward with the repairs. In fact, I asked the service manager about the records after they diagnosed the problem and all I got was a "You're covered and the long block was ordered."
Every time I had a claim, they would want and ask for them. If the customer did their services elsewhere, I asked the customer and they got them to me and I sent them in. If a customer serviced their vehicle with us, I went over it with them on the phone. Hell one time, they even asked for them when one of their own vehicles that was loaned to Temple University but was still registered to SOA blew an engine and it was their car!

I have never in 10 years working in this field have had a manufacturer or extended warranty company repair or replace an engine without asking about maintenance records.
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Old 02-25-2013, 09:43 PM   #913
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Ye gads.
Done talking in circles with you.
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Old 02-26-2013, 01:32 PM   #914
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Originally Posted by blackfang View Post
Why would they ask you for them if you had all the oil changes done there? That is just redundant. They can just look at the history for crying out loud.

Every time I had a claim, they would want and ask for them. If the customer did their services elsewhere, I asked the customer and they got them to me and I sent them in. If a customer serviced their vehicle with us, I went over it with them on the phone. Hell one time, they even asked for them when one of their own vehicles that was loaned to Temple University but was still registered to SOA blew an engine and it was their car!

I have never in 10 years working in this field have had a manufacturer or extended warranty company repair or replace an engine without asking about maintenance records.
I found it very odd that they didn't request any records, especially rolling into the shop with a few suspension mods on the car. I was fully expecting them to give me the run around about mods or abuse but not a word. Makes me think they know their population of affected cars and repair those without a question asked.
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Old 04-03-2013, 04:46 PM   #915
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Anyone have an idea of how to anticipate this failure. My engine is running perfectly smooth with 51k on it with an 08/08 build date. Anyway to accelerate the process or determine whether or not it will happen definitively? Its hard to imagine that all 5000 or so cars built in those 2 months have had blown motors.
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Old 04-03-2013, 08:19 PM   #916
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Only way I know of to get any definitive idea is to run oil samples.

Mine is a little over 50K with 08/08 build date, still showing silver in the oil...
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Old 04-03-2013, 08:25 PM   #917
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Hello,

I too have an 08/08 affected WRX. I just got my test kit from Blackstone and will be getting a sample to send off shortly. There should be zero silver in the sample is that correct? Thank you in advance.
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Old 04-04-2013, 12:05 AM   #918
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Zero silver if everything is normal. Though, I had heard a while ago that sometimes on the bad motors, they'll show silver for a while, and eventually stop showing it and then fail.
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Old 04-04-2013, 01:58 PM   #919
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Under the Manufacturer Warranty its 5 years from the build date correct?
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Old 04-04-2013, 10:16 PM   #920
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No, Warranty starts at date of purchase as new.
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Old 04-29-2013, 10:43 AM   #921
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Just got my oil sample back from blackstone, they found 5 parts per million of silver in the sample. I realize that engines should have zero, but does anyone know relatively how much that is in relation to wearing of the bearings?

09 WRX with 51750 miles.
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Old 08-12-2013, 11:18 PM   #922
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Just got my oil sample back from blackstone, they found 5 parts per million of silver in the sample. I realize that engines should have zero, but does anyone know relatively how much that is in relation to wearing of the bearings?

09 WRX with 51750 miles.
Still going strong? My 07/08 build is at 54,7xx

Stage 1 for 3k, Stage 2 for 1 k

Hoping I'm in the clear. I had 2ppm Silver at 7,500k. Haven't sampled since then. I think I'm going to send in this next oil sample.
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Old 08-13-2013, 06:52 AM   #923
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Quote:
Originally Posted by gmancari View Post
Just got my oil sample back from blackstone, they found 5 parts per million of silver in the sample. I realize that engines should have zero, but does anyone know relatively how much that is in relation to wearing of the bearings?

09 WRX with 51750 miles.

what oil, specifically, are you running??
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Old 08-13-2013, 10:52 AM   #924
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5ppm of silver is the highest mine has ever shown. Has been sitting around 2ppm silver for a while. I still expect it to go any day.
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Old 10-31-2013, 11:07 AM   #925
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so Im certainly a noob to the wrx and after 14k i spun a bearing and it seems it was def my fault for not staying on top of the engine. Has subaru ever officailly said or done anything to correct this spun bearing? Its in having a new short block and turbo replaced. they also denied my claim because i didnt change the engine so kick me in the balls, $8k later.
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