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Old 12-25-2006, 04:39 PM   #101
jsmithjr732
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Nice job for a dealer doing the right thing the first time.
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Old 12-25-2006, 06:01 PM   #102
nerdydorkus
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yea tony is chill, i just got new brake pads front and rear gone. and some squeeks gone too.
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Old 01-01-2007, 03:24 AM   #103
sti_cgm
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Default what kind of sqeeks did they fix?

Glad to hear that dealerships are doing what they are suppose to do. Just curious as to what kind of sqeeks and rattles did south coast subaru fix for you guys? I have a dash board and rear (strut or spoiler) rattle that is annoying the crap out of me. Any advice to get them fix is appreciated. Thanks.
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Old 05-25-2008, 04:24 PM   #104
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Default South Coast Subaru Costa Mesa Ca. bad experience.

Recently I went to South Coast on a Friday for an oil change. I told Tony (their only service writer) that I was in no hurry. He said it would be done in about an hour. I again told him no hurry.

The next day (a Saturday) I drove to Encinitas & get a call from my GF telling me there's some oil on the garage floor. Long story short, someone didn't tighten the drain plug!!! Suby roadside offered to tow me to a local dealer (service dept. is closed Saturday) and leave the car there until Monday. No help, so I check the plug and finger tighten it; check the oil and it's down 3/4 of a quart.

Finally, I call up South Coast and talk to Ron (evidently the weekend service rep). He apologizes and asks when I had brought my car in. I tell him yesterday (a Friday) and Ron says, "we were busy yesterday, they probably sent it to the other side." I asked if he meant an Acura tech had worked on it, and he said, "yeah, sometimes when we're busy we send Subarus over there." Right then, I knew I would not be back. We agreed that my best bet was to buy a wrench and some oil; He also mentioned they would reimburse me & said he would tell his manager and the tech would probably get fired & they'd call me first thing Monday.

Due to family issues, I didn't follow-up and heard nothing from South Coast. A week and a half later Heidi (from 'Customer Relations') calls up. She offered me a free oil change and says the tech will be counseled. I requested a refund for the oil change they botched & let her know I was not happy with their offer and follow-up. She seemed perplexed that I was not happy an Acura tech was working on my Subaru. Also, she didn't seem to realize the implications of an engine potentially losing it's oil. Not only did they rush the oil change but they put their license plate frames on without asking. You'd think if they had the time to put on the frames, they'd have the time to tighten the drain plug!

I had no axe to grind but I think this incident shows they have some serious issues with their methods and service staff.
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Old 05-25-2008, 10:42 PM   #105
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yikes! you lucked out with your car not getting blowed up
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Old 06-10-2008, 01:43 AM   #106
HITMAN07
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Thumbs down south cost sub sucks

yeah South Cost sub sucks they did not take me seriously when I wanted to buy a 07 STI. They thought i was just some damn 20 year old kid wishing he can get an STI. I bought my STI at Franks Irvine Sub wayyyy better service. go to hell South Cost SUB!
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Old 06-11-2008, 03:09 PM   #107
livenlearn8112
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Default Tony is the only cool guy at South Coast

Tony, the guy that works the desk provides good service but it is unfortunate that everyone in the back screws up while they're working. I will never again go to SouthCoast Subaru...unless....
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Old 06-12-2008, 01:12 AM   #108
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Yeah, I suggest going to Irvine Subaru and ask for Brian, the service manager. They've always been good to me - no complaints.
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Old 06-24-2008, 02:01 AM   #109
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I recommend you have them reimburse you for a proper diagnosis at another dealer after this. Unless you think you can be treated properly by them, in which case I would ask them to fully diagnose it. And say you'd like someone with at least five years of experience. I would hedge a lot of your decisions based on how they try and rectify the problem. (the latter is why I don't go to discount tire) I've been meaning to e-mail corporate about that, see what it gets me.

Ahh service, it's so important when mistakes happen. (mistakes do happen)

Did it not drive long on low oil? did it all leak in the garage? To be safe, a compression check is in order.

It sounds to me as if this matter may not be fully closed.
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Old 07-22-2008, 01:07 AM   #110
mugenXP
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south coast... i've had bad experiences trying to buy a car from them. pure shadyness.
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Old 10-19-2008, 12:10 AM   #111
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problem solved by amex

Last edited by GARGOYLE; 02-21-2009 at 05:28 AM.
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Old 10-29-2008, 05:39 PM   #112
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We have a whole new service department. Tony is no longer here. Ron is now the new writer and he is very forward and honest. Also, when he is not here there is Tim who is also very honest. The guys in the back are also all new and have been taken from different dealerships.
The sales department has all new people as well...the new sales manager is Ken wu so if you have any questions or concerns you can address him or me. Also Edward and Ian can help you out with any car buying experience.

Let me know if you have any questions or concerns that I may be able to help with.
Ferdie
7144756450
www.southcoastsubaru.com
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Old 10-30-2008, 03:53 PM   #113
scsubi
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[quote=South Coast Subaru;24266768]We have a whole new service department. Tony is no longer here. Ron is now the new writer and he is very forward and honest. Also, when he is not here there is Tim who is also very honest. The guys in the back are also all new and have been taken from different dealerships.
The sales department has all new people as well...the new sales manager is Ken wu so if you have any questions or concerns you can address him or me. Also Edward and Ian can help you out with any car buying experience.

Let me know if you have any questions or concerns that I may be able to help with.
Ferdie
7144756450
www.southcoastsubaru.com[/quote]

It is amazing on how supposely Tony is such a dishonest person. Yes Tony is no longer @ South Coast. He has moved on.
Yes there is all new tech.'s at South Coast & they are attempting to rebuild with-in what they have.

The Subaru community need to work with what they have as the Subaru dealerships are becoming less & less due to the economy.

Ferdie is a awesome person for helping people modify there Subaru. The dealership is doing the best they can within what they are given. Yes they have all new tech's that came from other dealerships & are going thru Subaru schooling to better there knowledge on the product.
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Old 10-30-2008, 04:03 PM   #114
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Quote:
Originally Posted by GARGOYLE View Post
Shady isnt the word im looking for mmmm? I need multiple words.
How about EVIL CROOKED SERVICE DEPT. This does not include ferdi from motor sports who is a plus,nor does it include ron [asian decent service writer who is great].Also,the wonderfull Jenn Saur who sold me my baby[STi] is also exempt, as she is IMO-one of the few honest sales people working in the car sales industry today.Besides ,she left them for a dif. subi store prior to this rip- off.
O.k here it is...10k mls on odo ,clutch is slipping a bit-[ive never not owned a m.t. car] so im not abusing or riding it.
I mention to tony during oil change/scheduled tire rotation that my clutch is slipping a bit,i ask what are my options?
He tells me he will test it,and give his opinion when i return after 8 hrs.
I return,he tells me he has good news and bad news.
Bad news-my flywheel was fried from abuse. Good-New clutch was installed[w/out my knowing]
he failed to mention that the $1600 charge was put on my amex that was left in the computer when i bought my car. [i couldve done it myself w/a pal for $500. including after market high performance clutch &lunch and dinner, and case of beer for pal to go].I only found out about amex charge when he told me it was charged already, after i said ''take it out now,i am not paying for it'' he said ''we tried calling you'' NOT!.I seriously thought i was going to kill the guy.
Until amex said no charge yet,lets investigate-obvious you guys know that 1.SOA has to send rep if 1.claim is denied [no claim yet at this point].I have options presented[none given].3 he cant just ''charge my amex.although he did.4.ron the other service writer quote ''no way would i have denied this if it were a claim on my desk''.

This was last june- i has a free clutch ftw

If this was a slight bit true & you did not sign a estimate when dropping your vehicle off you would have a great case with BBB. But since credit card numbers are not kept on file @ South Coast Subaru it is just a person making false actuations.

Yes you have it correct when you state that Jennifer Sauer is a very honest sales person & that Ron is a nice person. But your comments about Tony are very false as this was not & never would have been the way South Coast Subaru service has or ever conducted bussiness.
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Old 03-19-2009, 11:59 AM   #115
GARGOYLE
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Default South coast Acura/ Subarus' ''EDDIE'' Cleans...

up epic mess caused by marco the service underliar and company of unknowns.
I think Eddie is the GM. Not sure.
It was one hell of a messed up situation
involving a Diagnostic fee being charged for pre approved by SOA rep warranty work.
I am sure you guys know that if a diagnostic charge was added,essentially I also am being denied said ''SOA previously approved'' work under warranty.

That is not legal.It was approved & I contacted SOA.
They were as surprised as me.Cherry hill is my friend.
I win....Again.

1st time was a $1500 clutch if you did not know.
I also won that battle.Tony the liar also lost his job.

You can flame me all you want .
The bottom line is that the truth will set ME free FTW every time.

I am also a ready to KNOCK people out which is FTL...I need to work on that.
Even though I will never go back to SCS [where my baby was delivered from/to me] Eddie ''the cleaner'' is a stand up guy .Carry on...
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Old 03-19-2009, 12:07 PM   #116
GARGOYLE
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Quote:
Originally Posted by scsubi View Post
If this was a slight bit true & you did not sign a estimate when dropping your vehicle off you would have a great case with BBB. But since credit card numbers are not kept on file @ South Coast Subaru it is just a person making false actuations.

Yes you have it correct when you state that Jennifer Sauer is a very honest sales person & that Ron is a nice person. But your comments about Tony are very false as this was not & never would have been the way South Coast Subaru service has or ever conducted bussiness.
Actuations? what is an actuation?
If that means a free $1500 clutch/flywheel for me ,covered as a wear item along with my free brakes and rotors and now struts and a new wiring harness
for airbag operation???...Then yes I am the ''actuationist'' FTW...you douche.

I am honest,you are pathetic.
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Old 03-19-2009, 08:59 PM   #117
South Coast Subaru
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The service writers were scared to cover your seat under warranty due to the fact that they were really afraid that it would be rejected due to certain things the tech found. Its not a fact that they lied to you. As a service writer they are pressured to only cover things that would be a manufacturers defect. Im not exactly sure of everything that happened but from the sounds of it the writers did do their jobs correctly. Eddie who is the service director would actually be stepping way over to automatically approve the warranty since its the service warranty rep from SOA that would have to approve it and give a warranty number.
Sorry for the inconvenience and im glad it worked out for you.
Ferdie
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Old 03-20-2009, 02:27 AM   #118
preacher#1
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You sound like a headache of a consumer...I feel sorry for any dealership, when your car pulls in.

Did you get a dud..your car might be a FTL...? Cherry Hill on speed dial?
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Old 03-21-2009, 09:08 AM   #119
GARGOYLE
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Quote:
Originally Posted by South Coast Subaru View Post
The service writers were scared to cover your seat under warranty due to the fact that they were really afraid that it would be rejected due to certain things the tech found. Its not a fact that they lied to you. As a service writer they are pressured to only cover things that would be a manufacturers defect. Im not exactly sure of everything that happened but from the sounds of it the writers did do their jobs correctly. Eddie who is the service director would actually be stepping way over to automatically approve the warranty since its the service warranty rep from SOA that would have to approve it and give a warranty number.
Sorry for the inconvenience and im glad it worked out for you.
Ferdie

Understood sir.
Please do not apologize sir,you did nothing wrong.


I miss ron.I miss the saurs.

I am done with the south coast.

Your one hell of a good person ferdie,
One hell of a good one!




Take care.

Last edited by GARGOYLE; 03-21-2009 at 09:54 AM.
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Old 03-21-2009, 09:43 AM   #120
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Quote:
Originally Posted by preacher#1 View Post
You sound like a headache of a consumer...I feel sorry for any dealership, when your car pulls in.

Did you get a dud..your car might be a FTL...? Cherry Hill on speed dial?
Not,No,No.

If me buying service writers cases of favorite beer for xmas x2 then sure I am what you'' say I am''.
Cherry hill has left me 6 messages I have not replied to as of yet,telling me to get my car in.I may or may not do so.
My STi gd EJ is bulletproof.These are over priced maintenance issues that happen to fall under warranty work[if pre maturely needing addressed].
With conclusively no reason to get denied.

You are a pre judging DOUCHE.
That is the only thing that is FTL here.

Another example of a reply that is a total waste of my time with a ''brain trust'' of a poster ^.I have manors and do so anyway.

Last edited by GARGOYLE; 03-21-2009 at 10:27 AM.
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Old 03-21-2009, 11:37 AM   #121
Jonathan
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Is this suppose to be some sort of a negative review of "South Coast Subaru" located in Costa Mesa, California ?

From what is posted here it seems to be mostly one person ranting with out enough specific information as to what exactly was done incorrectly at the dealership to justify such an emotional rant.

An objective account of the exact events that took place might help other readers to form an impression of this dealership.
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Old 03-21-2009, 12:35 PM   #122
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I have been to other Subaru dealerships in the past but with the customer service that Ferdie provides me, I havent gone to any other dealership since. When ever I come to South coast, I always speak to Ferdie first. You should do the same im sure he can help you out. SCS ftw.
G
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Old 03-21-2009, 07:58 PM   #123
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Quote:
Originally Posted by GARGOYLE View Post

Another example of a reply that is a total waste of my time with a ''brain trust'' of a poster ^.I have manors and do so anyway.
It's like the teapot calling the kettle black.


Seriously, is English your first language?
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Old 03-21-2009, 09:34 PM   #124
vhx1
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Ferdie FTW.

Also, if you wrote your story with a little more clarity, we could actually understand what exactly happened.
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Old 04-02-2009, 06:23 PM   #125
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I just had the worst experience with South Coast Subaru in Costa Mesa, CA.

I took my car in at 7:45 am Tuesday 3/31/09 for the 75,000 mile intermediate service. A couple hours later, I get a phone call saying that I need new brake pads and that my brake fluid needs to be replaced. Sounds fine, so I give them the go ahead to do the repairs.

By the end of the day, I did not receive any phone calls, which was strange as I thought that service depts usually call to tell you if they need to keep your car overnight. Still, I figured that it was an honest mistake, and assumed that I would get a call in the morning to update me on the status of my car.

Having still not received any phone calls by 11:00 am on Wednesday 4/1/09, I decided to call myself and check up on my car. Mark picked up the phone, took down my telephone number and told me that he would get back to me in 15 minutes with the status of my car. 5 hours later, still no phone call, so I called again on my lunch break from work (luckily my wife is on spring break right now, so she was able to take me to work). Again Mark picked up the phone, took down my phone number, and this time told me that he would personally check on the car and get back to me with a status update. I never got that call either.

It is now Thursday 4/2/09, and I called at about 9:00 am and left a message. Two hours later, no return call. So finally my wife and I drove down to the dealership to see what was going on.

We asked for the general manager, who was supposed to be in, but no one knew his whereabouts. So we went to the service desk to talk to someone there. There we spoke to Marcos, to whom I explain the situation. He asked who took my car in, so I handed in the initial estimate paperwork. After looking at the document, he saw that the name on the account is Seop Ro (that is my father, my name is Mike Ro) and exclaims "No wonder we couldn't find the car!" He said that they have been looking under the name Mike not Seop, and that he had received my message, but could not find anything under Mike Ro. He then proceeded to go check on my car, and came back saying that THE WORK HAD ALREADY BEEN COMPLETED TWO DAYS AGO and that my car was ready to be picked up.

Ok, now I understand that if the name on the acct is Seop and they're looking for Mike, that can cause some confusion, but is that any excuse to not call me back at all? The last names are the same, and if I'm calling in about a car, wouldn't you think that I probably have one in the shop and that maybe there is some sort of discrepency somewhere?

The thing that makes the least amount of sense is that if the work had been completed on the 31st, why had no one called to inform me that the car was ready to be picked up? At first I thought that maybe they had been calling my father on accident, but I checked with him and he said that he has not received any phone calls from Subaru. Plus, the phone number on the account is mine (as is shown on all the printouts from the service dept), which is the same number I left when dropping off the car and each time I called in. Also, wouldn't it have made sense to call me to check why my name was not coming up in their system?

I will never take my car back to South Coast Subaru because, not only did they sit on my ready to be picked up car for 1 1/2 days w/o making any attempt to call me in, but they apparantly do not feel that their customers are important enough for return/followup phone calls.
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