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Old 04-02-2009, 06:14 PM   #126
South Coast Subaru
NASIOC Vendor
Vendor Sales Rating: (29)
 
Member#: 21173
Join Date: Jul 2002
Location: Costa Mesa, CA
Vehicle:
2003 WRX Sedan
BLue

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Im sorry you had a bad experience with us. Actually we do not have a Mark that works for us and the whole time it was Marco that you were speaking to. I did speak with Marco and explained to him that communication is important. I apologize from everyone at South Coast Subaru for the inconvenience that you did experience. Marco is a new writer to us and we are going to teach him how to give great service so this incident does not happen again. In the future, if you chose to give us a second chance to earn your business, please ask for me and ill make sure that we earn your business.

Thanks
Ferdie
7144756450
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Old 04-02-2009, 06:47 PM   #127
webbster
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Member#: 111888
Join Date: Apr 2006
Chapter/Region: SCIC
Location: Costa Mesa
Vehicle:
2005 WRX Wagon

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Until they have a 'real' service department I won't go back. The Acura dealership seems to be the main focus and it shows. The service office and availability of staff has been a joke; hopefully, that will change but I'll do my own service or go independent. I'll still buy my oil drain plug gaskets from you though!
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Old 04-05-2009, 05:06 PM   #128
RIPEVO9
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Member#: 185858
Join Date: Jul 2008
Chapter/Region: SCIC
Location: Santa Ana, CA
Vehicle:
2007 Sti "Wingless"
SWP

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Im not sure if this is a bad experience but I drove by yesterday Saturday around 1pm because I was in the area. I wanted to make an appointment to change my brakes. So I talk to the service guy and he says "just call this number and you can make an appointment there". In my mind I was like WTF im already here why cant I make it now. So I took the paper and I left. Got home called up to make an appointment, a lady answers and I tell her about making an appointment. She transfers me and no one answers. So after being redirected, put on hold like 4 times. I finally talk to the service guy THE SAME GUY THAT GAVE ME THE PAPER with the "Dedicated Service Appointment Line" phone number. Its not an appointment line btw because they have to transfer you to service. Are they not allowed to make appointment there in person or something.

Last edited by RIPEVO9; 04-05-2009 at 07:59 PM.
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Old 04-15-2009, 01:10 PM   #129
shamu
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Join Date: Mar 2008
Chapter/Region: SCIC
Location: Anaheim
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09 TSX Tech
Grigio

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I work for another dealer but Ferdie FTW
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Old 04-15-2009, 06:36 PM   #130
rexfan555
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Location: Boulder
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02 WRX
Blaze Yellow

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Quote:
Originally Posted by GARGOYLE View Post
up epic mess caused by marco the service underliar and company of unknowns.
I think Eddie is the GM. Not sure.
It was one hell of a messed up situation
involving a Diagnostic fee being charged for pre approved by SOA rep warranty work.
I am sure you guys know that if a diagnostic charge was added,essentially I also am being denied said ''SOA previously approved'' work under warranty.

That is not legal.It was approved & I contacted SOA.
They were as surprised as me.Cherry hill is my friend.
I win....Again.

1st time was a $1500 clutch if you did not know.
I also won that battle.Tony the liar also lost his job.

You can flame me all you want .
The bottom line is that the truth will set ME free FTW every time.

I am also a ready to KNOCK people out which is FTL...I need to work on that.
Even though I will never go back to SCS [where my baby was delivered from/to me] Eddie ''the cleaner'' is a stand up guy .Carry on...
SCIC.
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Old 06-19-2009, 07:57 PM   #131
beedee
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Join Date: Sep 2006
Chapter/Region: SCIC
Location: Long Beach, CA
Vehicle:
LA Kings
bandwagoner since '83.

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Propps to SCS!

Took my car in last saturday morning due to a clunking from right front, i believed it to be the right front strut. Marco in Service helped me out when I arrived, later that afternoon he called to verify my concern that I indeed had a blown strut (on stock suspension with 17500 miles). Good news was it was an easy fix, the kind of bad news was they had to get the part on Monday. No biggie. Monday rolls around and at noon Tim in Service called me to let me know it was done. I appreciate the great communication from Marco and Tim. All taken care of under warranty.

Btw, I bought this car from Irvine Subaru and only had it 3 weeks when this occured.

Thanks guys!

Oh yeah, that Ferdie guy is alright too.
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Old 06-22-2009, 03:46 PM   #132
webbster
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Join Date: Apr 2006
Chapter/Region: SCIC
Location: Costa Mesa
Vehicle:
2005 WRX Wagon

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I decided give these guys another chance and get some Extra-S tranny fluid a few days ago. Ferdie tells me they only sell it in 5 gallon drums (after I wait forever for him to finish shooting the **** with a co-worker about racing while I wait ZzzzZzzz). He tells me just go to any parts store and I can use any 75-90wt. gear oil !

So, I call Rennick and they offered to sell Subaru Extra-S per quart from their service department.

I'm trying real hard to find something useful about So. Coast since they are 5 minutes away but they failed again. Rennick impressed me with their service and attitude. Hopefully, your experience will be better.

Last edited by webbster; 06-22-2009 at 03:51 PM.
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Old 06-22-2009, 04:09 PM   #133
South Coast Subaru
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Vendor Sales Rating: (29)
 
Member#: 21173
Join Date: Jul 2002
Location: Costa Mesa, CA
Vehicle:
2003 WRX Sedan
BLue

Default

Quote:
Originally Posted by webbster View Post
I decided give these guys another chance and get some Extra-S tranny fluid a few days ago. Ferdie tells me they only sell it in 5 gallon drums (after I wait forever for him to finish shooting the **** with a co-worker about racing while I wait ZzzzZzzz). He tells me just go to any parts store and I can use any 75-90wt. gear oil !

So, I call Rennick and they offered to sell Subaru Extra-S per quart from their service department.

I'm trying real hard to find something useful about So. Coast since they are 5 minutes away but they failed again. Rennick impressed me with their service and attitude. Hopefully, your experience will be better.
yeah sorry about not providing per quart gear oil. We do provide Motul gear 300.
Ferdie
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Old 07-17-2009, 12:59 PM   #134
thatkhmer
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Member#: 217500
Join Date: Jul 2009
Chapter/Region: SCIC
Location: Long Beach
Vehicle:
2009 SWP Wrx
2010 WW Evo X

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Sales staff is a joke
I spoke with jeremiah the other day, all he said was "wrx beats the sti in a drag"
Half way through the conversation he decided to start promoting the dodge challenger instead of the wrx itself. He also showed us a base model while we were looking for a premium,
while we were on a test drive he told us not the push the car, although while he was driving he decided to not only launch a brand new car but he also told us to floor it while we were driving.
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Old 07-17-2009, 01:04 PM   #135
South Coast Subaru
NASIOC Vendor
Vendor Sales Rating: (29)
 
Member#: 21173
Join Date: Jul 2002
Location: Costa Mesa, CA
Vehicle:
2003 WRX Sedan
BLue

Default

thanks for the help, this will help provide us with information that can help Jerimiah be a better sales person in the future. I will talk to him today. In the future ask for Arthur or Brady and they will be happy to help you. They own subarus and are very knowledgeable of them.
Ferdie
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Last edited by South Coast Subaru; 07-17-2009 at 01:22 PM.
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Old 07-19-2009, 10:23 PM   #136
tdoggydog
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Join Date: Aug 2007
Location: San Berdu Mtns - Snowboarding!
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Quartz Silver Metallic

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Quote:
Originally Posted by thatkhmer View Post
Sales staff is a joke
I spoke with jeremiah the other day, all he said was "wrx beats the sti in a drag"
Half way through the conversation he decided to start promoting the dodge challenger instead of the wrx itself. He also showed us a base model while we were looking for a premium,
while we were on a test drive he told us not the push the car, although while he was driving he decided to not only launch a brand new car but he also told us to floor it while we were driving.
Wow. It's one thing to be a little "green", but how does such inexperience and immaturity fly under the radar like that? I'll stick with Irvine Subaru, thanks.
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Old 07-21-2009, 12:03 PM   #137
South Coast Subaru
NASIOC Vendor
Vendor Sales Rating: (29)
 
Member#: 21173
Join Date: Jul 2002
Location: Costa Mesa, CA
Vehicle:
2003 WRX Sedan
BLue

Default

Quote:
Originally Posted by tdoggydog View Post
Wow. It's one thing to be a little "green", but how does such inexperience and immaturity fly under the radar like that? I'll stick with Irvine Subaru, thanks.
Jerimiah is a new salesperson for us and he is not learning the dos and donts of the industry. Well, if you need anything let me know.
Ferdie
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Old 08-20-2009, 01:24 PM   #138
mcyyy123
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Member#: 200312
Join Date: Jan 2009
Chapter/Region: SCIC
Location: CVS 190th
Vehicle:
2007 wrb-
"UNAMUSD" Mobile.

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I've been waiting for my dam plate for 3 months.

maybe fredie could do somthin to it?

JF1GD75617G513516
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Old 08-20-2009, 01:50 PM   #139
South Coast Subaru
NASIOC Vendor
Vendor Sales Rating: (29)
 
Member#: 21173
Join Date: Jul 2002
Location: Costa Mesa, CA
Vehicle:
2003 WRX Sedan
BLue

Default

Quote:
Originally Posted by mcyyy123 View Post
I've been waiting for my dam plate for 3 months.

maybe fredie could do somthin to it?

JF1GD75617G513516
What plate are we talking about? License plate?
Ferdie
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Old 08-20-2009, 04:18 PM   #140
mcyyy123
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Chapter/Region: SCIC
Location: CVS 190th
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2007 wrb-
"UNAMUSD" Mobile.

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Quote:
Originally Posted by South Coast Subaru View Post
What plate are we talking about? License plate?
Ferdie
yep. the license plate.

shoule be in ur guys records, and i just called today seems like noone can answer my question. i also called the dmv today, one of the represenitive said they havnt get any of the paper work from you guys YET. So she told me to contact with you guys to see what is going on.
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Old 08-20-2009, 04:26 PM   #141
South Coast Subaru
NASIOC Vendor
Vendor Sales Rating: (29)
 
Member#: 21173
Join Date: Jul 2002
Location: Costa Mesa, CA
Vehicle:
2003 WRX Sedan
BLue

Default

Quote:
Originally Posted by mcyyy123 View Post
yep. the license plate.

shoule be in ur guys records, and i just called today seems like noone can answer my question. i also called the dmv today, one of the represenitive said they havnt get any of the paper work from you guys YET. So she told me to contact with you guys to see what is going on.
iF YOU CALL denise at 7146892103 ext 3102 she can help you out or you can message me your full name, and then i can get with denise to figure out where your plates are.
Also, how long has it been since you bought your car.
Ferdie
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Old 08-20-2009, 04:38 PM   #142
mcyyy123
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Member#: 200312
Join Date: Jan 2009
Chapter/Region: SCIC
Location: CVS 190th
Vehicle:
2007 wrb-
"UNAMUSD" Mobile.

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pmd...
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Old 08-24-2009, 05:24 PM   #143
dlew308
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Member#: 82747
Join Date: Mar 2005
Location: Los Angeles
Vehicle:
2009 WRX
DGM

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Sure is hard trying to get a quote from SCS....it's like pulling teeth. At this rate, I'll have to buy elsewhere.
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Old 08-26-2009, 06:23 PM   #144
mcyyy123
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Member#: 200312
Join Date: Jan 2009
Chapter/Region: SCIC
Location: CVS 190th
Vehicle:
2007 wrb-
"UNAMUSD" Mobile.

Default

^my teeth were bleeding for asking my plate.


its been a week still waiting for the answer from fredie.
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Old 08-26-2009, 06:31 PM   #145
South Coast Subaru
NASIOC Vendor
Vendor Sales Rating: (29)
 
Member#: 21173
Join Date: Jul 2002
Location: Costa Mesa, CA
Vehicle:
2003 WRX Sedan
BLue

Default

Quote:
Originally Posted by mcyyy123 View Post
^my teeth were bleeding for asking my plate.


its been a week still waiting for the answer from fredie.
Sent you a pm already. Also, if you have anymore questions about this dont hesitate to call Denise at 7146892103x3102. I dont take care of the used car deals but if you have problems talking to denise let me know. She is trying to resolve the issue with Sacramento.
Ferdie
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Old 08-27-2009, 10:14 AM   #146
dlew308
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Join Date: Mar 2005
Location: Los Angeles
Vehicle:
2009 WRX
DGM

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I gave up waiting on Mr Kraus. I bought the WRX elsewhere. SCS will be last on my list of dealers the next time I buy a car.


Quote:
Originally Posted by mcyyy123 View Post
^my teeth were bleeding for asking my plate.


its been a week still waiting for the answer from fredie.
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Old 08-27-2009, 12:38 PM   #147
South Coast Subaru
NASIOC Vendor
Vendor Sales Rating: (29)
 
Member#: 21173
Join Date: Jul 2002
Location: Costa Mesa, CA
Vehicle:
2003 WRX Sedan
BLue

Default

Quote:
Originally Posted by dlew308 View Post
I gave up waiting on Mr Kraus. I bought the WRX elsewhere. SCS will be last on my list of dealers the next time I buy a car.
i dont deal with car sales but id be happy to help. If you or anyone else has problems gettin a quote or an answer from our sales team, i can shake the cage a little and get some things going.
Ferdie
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Old 08-27-2009, 12:40 PM   #148
South Coast Subaru
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Vendor Sales Rating: (29)
 
Member#: 21173
Join Date: Jul 2002
Location: Costa Mesa, CA
Vehicle:
2003 WRX Sedan
BLue

Default

Quote:
Originally Posted by mcyyy123 View Post
^my teeth were bleeding for asking my plate.


its been a week still waiting for the answer from fredie.
From what I understand Denise from our used car deals called you and explained what was going on correct?
Let me know if you havent got a phone call yet.
Ferdie
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Old 09-26-2009, 12:49 PM   #149
Rkoa63
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Location: Probably my cubicle
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Dark Gray

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Sales Dept:
I bought my car from SCS back in July and had a very good experience. John and Arthur were both very helpful and very low pressure salesman. I would highly recommend them if you're thinking about picking up a Subaru (or Acura since it's practically the same dealership). What I really liked about them was that they let me take the car out alone for a few hours to drive it around and really get a feel for it. They also beat the lowest price I could find in the So Cal area.

Service Dept:
I just dropped my car off today to have them check out some issues I'm having with the clutch. The initial check in was quick and the guy who helped me was very helpful. I'm just hoping they don't tell me the clutch issues are "normal" and that they couldn't find anything wrong. I will follow up this review when I hear back from them.
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Old 05-30-2010, 09:11 PM   #150
jimmylatebrake
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Join Date: May 2010
Default Over pricing on parts?

I recently had gone to these folks for a simple upgrade to my Nav unit..install of the bluetooth and mic. It's a factory part so I looked it up and was going to go to my Local shop Frank's Irvine Subaru but a friend told me she knew people there and we might be able to get a hook up on price. Sweet I thought well let's go there then i thought. So just as I am about to hand over the keys I say what's the final cost to me gonna be on this? Thinking it's got to be cheaper than the $350 ish I had been seeing. The service guy looks at me and says "well let's see..um that's $300 for the part and $250 for labor so about $550." What!? Are you serious!? Are we talking about the same part here? I say hold on. So I call Irvine Subaru on the phone right there in front of him and ask how much they charge for the exact same thing. $320 installed. In hearing this the service guy simply hands me back my key. Not much to say about that. So much for the hook up and so much for even fair pricing. How could they get away with such a price gouge? How do they even stay in business? I personally will not be going back for well anything from them. This is a shame too because the chief parts guy sounds like a good guy, very knowledgeable about Subaru's and the STi in particular. I did get my Bluetooth set up by Irvine and in telling them the story they even gave me a break on the price further..installed works perfect for $273. I will definitely return there.
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