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Old 06-07-2010, 06:40 PM   #151
GremLan7
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I just bought a CPO 2008 Legacy 2.5GT off SCS lot 2 1/2 weeks ago. Was promised floor mats and a spare key. Just last Friday I was given 2010 Legacy floor mats and made a spare key that was incorrectly cut on one side (did not notice till I got home).

I never knew it would be so difficult to get the correct floor mats... ''


update: just received a call and being told that I to get the correct floor mats it would come out of their pockets. Since the floor mats they gave me is what they had in stock.

*had to call a manager to get things done*
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Last edited by GremLan7; 06-07-2010 at 07:11 PM.
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Old 06-10-2010, 03:04 AM   #152
iHaz7stars
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I recently purchased a 2010 SWP WRX premium from this dealership. We were negotiating and a sales manager asked me if adding stuff like all season mats or tray or other items/services will help me decide. I told him all season mats would be nice and he said he would do it.We'll see if he will be a man of his word. If not, then their President will know and the survey will reflect it lol.

Last edited by iHaz7stars; 06-10-2010 at 04:05 AM.
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Old 06-10-2010, 12:06 PM   #153
South Coast Subaru
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Quote:
Originally Posted by iHaz7stars View Post
I recently purchased a 2010 SWP WRX premium from this dealership. We were negotiating and a sales manager asked me if adding stuff like all season mats or tray or other items/services will help me decide. I told him all season mats would be nice and he said he would do it.We'll see if he will be a man of his word. If not, then their President will know and the survey will reflect it lol.
My name is Ferdie and im in parts. Just speak to the sales manager and tell him that. It shouldnt be a problem.
Ferdie
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Old 06-10-2010, 12:07 PM   #154
South Coast Subaru
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Quote:
Originally Posted by GremLan7 View Post
I just bought a CPO 2008 Legacy 2.5GT off SCS lot 2 1/2 weeks ago. Was promised floor mats and a spare key. Just last Friday I was given 2010 Legacy floor mats and made a spare key that was incorrectly cut on one side (did not notice till I got home).

I never knew it would be so difficult to get the correct floor mats... ''


update: just received a call and being told that I to get the correct floor mats it would come out of their pockets. Since the floor mats they gave me is what they had in stock.

*had to call a manager to get things done*
Sorry for the inconvenience. I know we have ordered your mats already and i think we are waiting for it to arrive.
Ferdie
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Old 06-29-2010, 10:59 AM   #155
GremLan7
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Finally after a month things have been settled and all confusions are set aside. Basically Ferdie is the man if you need help!

Quote:
Originally Posted by South Coast Subaru View Post
Sorry for the inconvenience. I know we have ordered your mats already and i think we are waiting for it to arrive.
Ferdie
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Old 09-29-2010, 04:59 AM   #156
iHaz7stars
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Hey man, It's been about 3 months of waiting and Kyle Harmon's (Manager) promised mats never came! Wow, very disappointed. It's not even about the mats, it's about fulfilling the DEAL!Tell them if they're gonna treat their customers like this and just give them bull**** excuses everytime then this would be the first and last time I'll buy anything from that dealership and will never recommend to anyone. I have yet to write to the owner/president of south coast subaru dealership.
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Old 10-04-2010, 06:45 PM   #157
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Any time I ever needed anything from the Parts Dept, Ferdie has been on the ball. Their service dept. also came through with flying colors for me about a year ago.
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Old 10-07-2010, 01:40 AM   #158
vashiori
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Ferdie is a cool guy.

Some of the other people on the other hand not so cool. I was working on some deals with them on getting a 2011 WRX. At first they offered me a great price, but then they kept bumping up the price on me every time I talked to them, so I got over their nonsense and went to Renick Subaru.

South Coast Subaru was such a waste of time. The salesmen shouldn't make offers that they can't follow through on, it makes them look bad.
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Old 11-05-2010, 03:24 PM   #159
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which dealership would you guys recommend to buy a 2011 wrX. im doing research on which car to get, and i was just wondering which dealership offered you guys the best deals. thanks!
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Old 12-23-2010, 04:46 AM   #160
nighthawk06si
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south coast is doing mark ups on their wrx and sti's
Im in the market for one too but not really down for mark ups if everyone's getting 300 above invoice price around OC/LA
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Old 12-25-2010, 09:27 PM   #161
Leadsled124
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South Coast Subaru are crooks. Kyle is the second biggest problem there. The owner is the other biggest tool. Promises promises then soon as you sign they screw you and deny. other than them trying to cover body damage up with dealer sticker advertisements and not removing until the deal is done (because they say they will have to re-sticker the advertisement), they also noted the car was "Subaru Certified used car". Had the window sticker and everything. Well after i got home i realized the loan papers dont state it was. They lied and i figured a big "reputable" dealership wouldnt do shady used car stuff like that. Wrong. My fault for trusting sleezbag dealer. Oh well im sure its just a matter of time until they will screw the wrong guy one day and he'll probably come back and shoot up the place. Ive heard many stories like this since my purchase. What comes around goes around. F SCS

Ferdie is the only good guy there but he cant help situation like this. BTW everyone in there service department needs to be fired. I found so many loose and missing bolts under the hood where they tried to obviously remove previous owners mods and cover up. At least i got pics if i ever need to go to court
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Old 12-28-2010, 06:57 PM   #162
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Quote:
Originally Posted by Leadsled124 View Post
South Coast Subaru are crooks. Kyle is the second biggest problem there. The owner is the other biggest tool. Promises promises then soon as you sign they screw you and deny. other than them trying to cover body damage up with dealer sticker advertisements and not removing until the deal is done (because they say they will have to re-sticker the advertisement), they also noted the car was "Subaru Certified used car". Had the window sticker and everything. Well after i got home i realized the loan papers dont state it was. They lied and i figured a big "reputable" dealership wouldnt do shady used car stuff like that. Wrong. My fault for trusting sleezbag dealer. Oh well im sure its just a matter of time until they will screw the wrong guy one day and he'll probably come back and shoot up the place. Ive heard many stories like this since my purchase. What comes around goes around. F SCS

Ferdie is the only good guy there but he cant help situation like this. BTW everyone in there service department needs to be fired. I found so many loose and missing bolts under the hood where they tried to obviously remove previous owners mods and cover up. At least i got pics if i ever need to go to court
I see you are in Ventura County...and apparently not happy with the local dealer**** choices, or even those in between Ventura and South Coast. This is a sad state of affairs SOA!!!
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Old 12-28-2010, 10:52 PM   #163
Leadsled124
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Quote:
Originally Posted by Columbo View Post
I see you are in Ventura County...and apparently not happy with the local dealer**** choices, or even those in between Ventura and South Coast. This is a sad state of affairs SOA!!!
Well the local dealer to me i like, Shaver Subaru in T.O, but orange county seemed to have the most used sti's to choose from.
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Old 12-28-2010, 11:49 PM   #164
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Quote:
Originally Posted by Leadsled124 View Post
Well the local dealer to me i like, Shaver Subaru in T.O, but orange county seemed to have the most used sti's to choose from.
Oh, I see. I had service issues with both of their (T.O.) Subaru mechanics (Mark and Scott I believe.)
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Old 12-29-2010, 06:20 PM   #165
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The most used STi's are at SCmitsu across the street.
Even ''South coast Subaru[I was told by Huntington beach mitsu GM ''smash''long ago] buys used STi's from Mitsu''.

Ferdi is a good apple surrounded by rotten ones.
Chris the interwebs fleet guy was all good too.

My legal adviser has given me an unofficial gag order on the subject of my last,and final drama with that place.

All I can say is N O T H I N G! that should be enough.

















The rest are all Buckwheats IMO...
What are Buckwheats?-see this terms' context in the movie.... Things to do in Denver when your dead...Buckwheats I tell ya!
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Old 02-18-2011, 12:32 AM   #166
RIPEVO9
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I went in for service a few months back regarding the fuel level not filling up all the way when full. I told them theres something wrong with the fuel sensor(45k miles). They test drive my car, we go fill up the tank, they see it doesn't fill all the way. We go back to the dealer and they tell me yup its the "Fuel level Sensor" you need to get it replace...like I didn't know that. I get charged $100 for them hooking up their computer to my car and quote me $500+ to get it replaced.. Total about 30min of their time.

Why was I charged $100 if no labor was done to my car? Is the pc diagnostic considered labor? I dont get it...
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Old 02-21-2011, 02:22 AM   #167
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Not happy with them. It's my fault in the end bc I didn't realize their sneaky ways until I signed. The offered price before I left the dealership was 21500 including tax title and liscense. I said no bc I wanted 20500. I came back later and we shook on it. I did all the amazing paper work. Paid 1500 for the extended warranty and what not. Somehow my total neared 25000.... Ahem. I wish I wasn't a naive first time car buyer... But I'm not happy they pulled that ****.
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Old 03-19-2011, 04:19 AM   #168
GARGOYLE
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Quote:
Originally Posted by RIPEVO9 View Post
I went in for service a few months back regarding the fuel level not filling up all the way when full. I told them theres something wrong with the fuel sensor(45k miles). They test drive my car, we go fill up the tank, they see it doesn't fill all the way. We go back to the dealer and they tell me yup its the "Fuel level Sensor" you need to get it replace...like I didn't know that. I get charged $100 for them hooking up their computer to my car and quote me $500+ to get it replaced.. Total about 30min of their time.

Why was I charged $100 if no labor was done to my car? Is the pc diagnostic considered labor? I dont get it...

SOA will more than likely do damage control.Call 1800 SUBARU3,tell rep all that was told to us.
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Old 03-19-2011, 04:21 AM   #169
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service writer @ SCS Rene Zumudio sucks **** erspanials...A gifted liar.
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Old 03-19-2011, 04:21 AM   #170
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double post-my bad

Last edited by GARGOYLE; 03-20-2011 at 05:10 PM.
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Old 09-12-2011, 03:48 PM   #171
SawksFan562
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Went in for warranty work (passenger side hyperblinking). I had a 7:30 am appointment. -hails like crazy- service guy gets to me and tells me that it's a common problem due to defective bulbs. He gives me an estimate of an hour. So I sit in the lounge area watching ESPN and chitchat with Ferdy just to kill time. Two hours pass and no word.
Then here comes a tech guy with an old air filter. He says "I checked your filter since I was in the general vicinity and noticed your foam (probably Perrin brand) was falling apart." I tell him "my car is 3 weeks old. And why does it have an aftermarket filter?" he doesn't know and suggest I just stick w/an OEM. I clear it and tell him to switch it.
He comes back an hour later and tells me it belonged to another persons car. Oops! But I clearly remember being there 20 mins before another car came in. Dude must have had an earlier appt time, but I doubt it.
10:20 and finally service guy comes out with my keys and tells me he was trying to get mine out sooner but they were short on techs that morning. Oh well. I'm just glad that it was a warranty issue and I didn't have to pay for anything.
Overall the staff needs to be more professional and inform their customers about the progress if they know you're waiting. The only thing they have going for them is Ferdy. He put up with a lot of newbie questions and was very patient with me.
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Old 09-13-2011, 02:31 PM   #172
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Sorry, for the professionalism that you got this past Saturday. I spoke to service about the problem that occured. Thanks for letting us know about what happened and hopefully it will not happen again. Come in anytime to ask any questions.
Ferdie
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Old 01-09-2012, 12:25 AM   #173
hbpiaya
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Default South Coast Subaru - My Horrible Experience

My experience with South Coast Subaru

*Despite my horrendous experience with South Coast Subaru, out of respect for privacy, I will omit actual names from this post. If you wish, I would be more than happy to disclose their names through PM.

TLDR Version:

Customer Service: Unprofessional, overly rude, & unaccommodating
Fleet Manger: Disrespectful, condescending, & dishonest
Floor Manager: The reason to all that is wrong with South Coast Subaru

Overview: I understand by reading through the SoCal chapter of this forum that Ferdie has a solid reputation with the community and perhaps this does not pertain to him since he is the Parts Manager. However, if you are in the market for a new Subaru OR a new Acura, stay far away from this dealership. DO NOT buy a car from this place. Drive a little further and go down to Irvine Subaru off the 5 freeway. If you want, I have a great person you can speak with that can treat you right, and give you a great experience purchasing a Subaru.

Wall of Text:

Day 1.
I called in to make an appointment in the evening after work, to test drive a 2012 WRX; which they okay'ed over the phone. My wife and I head over to the dealership with a *TrueCar price guarantee statement by one of their Internet Sales Managers, and we are immediately informed by the Floor Manager that they could not honor that price and that we could not test drive the car unless we agree on a purchase price and get started on the paper work. Outraged, I questioned why I would run my credit without actually having driven the car (my very 1st Subaru). They respond by telling me that I did not need to drive the car to truly appreciate it and that a test drive would be unnecessary.

The Floor Manager then takes the TrueCar statement from me and calls the Internet Manager responsible for the price guarantee to verify the validity of it. I'm sure he got an ear full of complaints instead. 30 minutes pass, during which we were treated disprespectfully by the Fleet Manager doubting whether or not we would really purchase a car. The Floor Manager returns and agrees to honor the price, but scoffs at the fact that I was able to get okay'ed on the TrueCar price. I then ask to test drive the car since now we have agreed on a number. The Fleet Manager then takes another half hour trying to get me out of test driving the car. I finally got my way, and test drove a WRX, not a new one, but a used one with 15k miles on it. Despite not having the opportunity to drive a new 2012 WRX, I loved driving the car.

Ready to purchase, they informed me that they would honor the TrueCar price, but relished on the fact that they did not have a car in the vicinity. Their proposed options were to wait (indefinitely) for a car to come in, or put a $500 deposit on a custom order. We decided to put a deposit down on a custom order, and was given, not an invoice, but a flismy receipt that you would get from McDonalds. The receipt did not mention the type of transaction, nor the item for which the deposit was for. This entire transaction not only attributed to our doubts, it confirmed their imcompetance as a dealership.

Day 2
I call back South Coast to see if they can locate a car if I changed the specifications of what I am looking for, knowing fully well that the Irvine Subaru had a car on the lot. I got a sarcastic response back from the Fleet Manager telling me it would not matter and that there was no possibility of finding a car within the vicinity. He did not even make the simplest effort to check and call me back. I called Irvine Subaru asking for the WRX that I knew they had in stock. They confirmed that it was on the lot, and was very enthusiastic over the phone. I then asked whether or not they can match South Coast's price. They did. I asked them if I could stop by and check the car out. They agreed. I stopped by after work, checked out the car, confirmed the price, and bought the car, all of which took 45 minutes. I am now a proud owner of a 2012 WRX.

Day 3
I called South Coast to cancel the desposit. They treated me as if I just swindled them out of a test drive. Responses are rude and sarcastic. Almost as if they figured they knew I would cancel the deposit. On the phone, they told me a lie that I would have to physically come in to swipe my card to make the cancellation the next day. Out of amusement, I agreed to stop by to cancel.

Day 4
I drove into South Coast Subaru, of course in my new WRX and they all had a dumbfounded look on their face. My wife and I walked in asked to cancel my deposit. Not only did we wait for well over half an hour, we were bounced back and forth from the Subaru dealership to the Acura dealership telling us to ask for different sets of people to make the cancellation. We were even told the finance department did not know how to do a refund transaction! Fed up, I confronted the Floor Manager, and after a few exchanged words, we got our refund. It was literally like pulling teeth.

Day 5
My wife drives a Jeep. After a day or two of driving the new WRX around she also ventured into getting a new car. We stopped by the Jeep dealership by South Coat Subaru, to see our options of trading in the old Jeep for a new one. Long story short, they gave us an UNBELIEVABLE deal (see Bobbie at Costa Mesa Chrysler Jeep and Dodge), but in the end they started too high on the price point, which led us to think of perhaps looking into another Subaru.

Day 6
We go back to Irvine Subaru to find out they got in two new WRX's on the lot. One of which was exactly what my wife was looking for with some additional options. Need I say more? Took us another 45 minutes to get the paper work drawn, and now my wife and I each have WRX's.

Moral of the story:

I know most of you won't read this wall of text, and quite frankly, I don't even know why I posted such a long story. But I just want people to know that my experiences with South Coast Subaru was so horrible that I had to express my thoughts and concerns of shoddy dealerships in our community. Not only are these people rude, they were down right dishonest. We were disprespected, lied to, and for a lack of better phrases, treated like ****. If I had the opportunity to speak to the Floor Manager and Fleet Manager I'd like to tell them this: All you really had to do was treat us right, and be honest with us. We even gave you the benefit of the doubt to still get that first sale. Knowing fully well that other dealers had cars on the lot that you could have negotiated to get for us, you chose to tell us that any effort made into finding a car that we would want is useless. All you had to do was make the effort. Now looking back, not only did you lose out on one sale, you lost out on two. All it took Irvine Subaru is a mere 90 minutes to genuinely show us that they were interested in our business and satisfaction.

-Proud owners of a 2011 & 2012 WRX
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Old 01-09-2012, 09:18 PM   #174
Leadsled124
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Chapter/Region: SCIC
Location: Ventura County, CA
Vehicle:
2006 STI
WRB

Default

Quote:
Originally Posted by hbpiaya View Post
My experience with South Coast Subaru

*Despite my horrendous experience with South Coast Subaru, out of respect for privacy, I will omit actual names from this post. If you wish, I would be more than happy to disclose their names through PM.

TLDR Version:

Customer Service: Unprofessional, overly rude, & unaccommodating
Fleet Manger: Disrespectful, condescending, & dishonest
Floor Manager: The reason to all that is wrong with South Coast Subaru

Overview: I understand by reading through the SoCal chapter of this forum that Ferdie has a solid reputation with the community and perhaps this does not pertain to him since he is the Parts Manager. However, if you are in the market for a new Subaru OR a new Acura, stay far away from this dealership. DO NOT buy a car from this place. Drive a little further and go down to Irvine Subaru off the 5 freeway. If you want, I have a great person you can speak with that can treat you right, and give you a great experience purchasing a Subaru.

Wall of Text:

Day 1.
I called in to make an appointment in the evening after work, to test drive a 2012 WRX; which they okay'ed over the phone. My wife and I head over to the dealership with a *TrueCar price guarantee statement by one of their Internet Sales Managers, and we are immediately informed by the Floor Manager that they could not honor that price and that we could not test drive the car unless we agree on a purchase price and get started on the paper work. Outraged, I questioned why I would run my credit without actually having driven the car (my very 1st Subaru). They respond by telling me that I did not need to drive the car to truly appreciate it and that a test drive would be unnecessary.

The Floor Manager then takes the TrueCar statement from me and calls the Internet Manager responsible for the price guarantee to verify the validity of it. I'm sure he got an ear full of complaints instead. 30 minutes pass, during which we were treated disprespectfully by the Fleet Manager doubting whether or not we would really purchase a car. The Floor Manager returns and agrees to honor the price, but scoffs at the fact that I was able to get okay'ed on the TrueCar price. I then ask to test drive the car since now we have agreed on a number. The Fleet Manager then takes another half hour trying to get me out of test driving the car. I finally got my way, and test drove a WRX, not a new one, but a used one with 15k miles on it. Despite not having the opportunity to drive a new 2012 WRX, I loved driving the car.

Ready to purchase, they informed me that they would honor the TrueCar price, but relished on the fact that they did not have a car in the vicinity. Their proposed options were to wait (indefinitely) for a car to come in, or put a $500 deposit on a custom order. We decided to put a deposit down on a custom order, and was given, not an invoice, but a flismy receipt that you would get from McDonalds. The receipt did not mention the type of transaction, nor the item for which the deposit was for. This entire transaction not only attributed to our doubts, it confirmed their imcompetance as a dealership.

Day 2
I call back South Coast to see if they can locate a car if I changed the specifications of what I am looking for, knowing fully well that the Irvine Subaru had a car on the lot. I got a sarcastic response back from the Fleet Manager telling me it would not matter and that there was no possibility of finding a car within the vicinity. He did not even make the simplest effort to check and call me back. I called Irvine Subaru asking for the WRX that I knew they had in stock. They confirmed that it was on the lot, and was very enthusiastic over the phone. I then asked whether or not they can match South Coast's price. They did. I asked them if I could stop by and check the car out. They agreed. I stopped by after work, checked out the car, confirmed the price, and bought the car, all of which took 45 minutes. I am now a proud owner of a 2012 WRX.

Day 3
I called South Coast to cancel the desposit. They treated me as if I just swindled them out of a test drive. Responses are rude and sarcastic. Almost as if they figured they knew I would cancel the deposit. On the phone, they told me a lie that I would have to physically come in to swipe my card to make the cancellation the next day. Out of amusement, I agreed to stop by to cancel.

Day 4
I drove into South Coast Subaru, of course in my new WRX and they all had a dumbfounded look on their face. My wife and I walked in asked to cancel my deposit. Not only did we wait for well over half an hour, we were bounced back and forth from the Subaru dealership to the Acura dealership telling us to ask for different sets of people to make the cancellation. We were even told the finance department did not know how to do a refund transaction! Fed up, I confronted the Floor Manager, and after a few exchanged words, we got our refund. It was literally like pulling teeth.

Day 5
My wife drives a Jeep. After a day or two of driving the new WRX around she also ventured into getting a new car. We stopped by the Jeep dealership by South Coat Subaru, to see our options of trading in the old Jeep for a new one. Long story short, they gave us an UNBELIEVABLE deal (see Bobbie at Costa Mesa Chrysler Jeep and Dodge), but in the end they started too high on the price point, which led us to think of perhaps looking into another Subaru.

Day 6
We go back to Irvine Subaru to find out they got in two new WRX's on the lot. One of which was exactly what my wife was looking for with some additional options. Need I say more? Took us another 45 minutes to get the paper work drawn, and now my wife and I each have WRX's.

Moral of the story:

I know most of you won't read this wall of text, and quite frankly, I don't even know why I posted such a long story. But I just want people to know that my experiences with South Coast Subaru was so horrible that I had to express my thoughts and concerns of shoddy dealerships in our community. Not only are these people rude, they were down right dishonest. We were disprespected, lied to, and for a lack of better phrases, treated like ****. If I had the opportunity to speak to the Floor Manager and Fleet Manager I'd like to tell them this: All you really had to do was treat us right, and be honest with us. We even gave you the benefit of the doubt to still get that first sale. Knowing fully well that other dealers had cars on the lot that you could have negotiated to get for us, you chose to tell us that any effort made into finding a car that we would want is useless. All you had to do was make the effort. Now looking back, not only did you lose out on one sale, you lost out on two. All it took Irvine Subaru is a mere 90 minutes to genuinely show us that they were interested in our business and satisfaction.

-Proud owners of a 2011 & 2012 WRX
Congrates on the new WRX. Good deal passing on giving SCS your business. They wouldn't be appreciative of the business anyways and seem to make sly comments like you got the deal of a century and took took them like a thief.
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Old 05-06-2012, 06:12 AM   #175
XIEmperoriX
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Member#: 140933
Join Date: Feb 2007
Chapter/Region: SCIC
Location: La Habra, CA
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2015 WRX Limited
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I know this is a huge bump for this thread but...

My gf and I went to go look at an 09 impreza they had on their lot that she liked from the pictures we saw online and it was in her price range. Went to the dealer and we literally saw nobody in the show room. Stood around for a few minutes and nothing, fine, we went outside and started to look for the car ourselves.

We walked around for several minutes looking for the car and not once did we see or get greeted by any employees at the lot. We eventually found the car in question ourselves. She ended up not liking the interior color and decided to look elsewhere. We then hear someone over the loudspeaker to have a sales person go to the Acura lot (I am assuming they saw we weren't being helped and decided to call someone..)

By this point we had already decided we didn't like the car and just left. I could understand if the dealership was busy but when it is basically deserted you would think a sales person would be greeting is right away. Terrible service.


She ended up purchasing an 09 forester at puente hills subaru from the same guy who sold me my wrx last year and she couldn't be happier.
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