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Old 04-08-2009, 08:33 AM   #1
leecea
Scooby Guru
 
Member#: 37359
Join Date: May 2003
Vehicle:
2003 WRX

Default Just an FYI on my great experience with Koni

This is not big news, I guess, but I wanted to post about a positive experience with this vendor.

My 8610 front inserts started leaking. I called Koni and they explained their "replace in advance" program would let me get new struts asap.

After that, I completely forgot to send in the old units for evaluation. A year later I finally sent them in and just received an acceptance from Koni that it is a covered issue.

When comparing performance/motorsports oriented shocks, it would be worthwhile seeing if other vendors had comparable coverage. I am really impressed with the way Koni treated me.
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Old 04-08-2009, 09:51 AM   #2
racerjon1
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Member#: 43612
Join Date: Sep 2003
Location: Columbia, SC
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+1 Lee and the guys over there are awesome, and the customer service is a big part of why I always look at Koni first.


Jon K
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Old 04-08-2009, 10:34 AM   #3
Snowphun
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Member#: 1800
Join Date: Jul 2000
Chapter/Region: NESIC
Location: Way South Shore MA
Vehicle:
WRX /WRX/Cooper S
awd/awd/fwd

Default

I've sent in a lot of Koni's under warranty over the years for many cars, apart from one experience they've done a good job of honoring the warranty. They do make you go through some hoops regarding the original receipt which is pretty silly. The fact that I've had to send so many back has made me hesitant to buy them for my next car.
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