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Old 04-17-2009, 10:38 AM   #1
xjohnx
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Default UGH! UPS dented my trunk. Any ideas on how much to repair? *PICS*

Bought a trunk off ebay to replace my STi trunk, looks like between some questionable packaging and obvious mishandling of the package they managed to dent both corners of the trunk closest to the rear window. One side is bent badly enough that the paint near it is cracked.

Do you guys think a body shop would be able to fix the paint without respraying the entire trunk?

Any ideas how much I should expect to pay to get it fixed? Honestly I'd rather have it fixed at the shippers expense than to go through the hassle of sending this thing back.





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Old 04-17-2009, 10:42 AM   #2
Jncominco2
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did you have shipping insurance from whoever you bought it from?
and it doesnt seem like they could pull that out without repainting it
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Old 04-17-2009, 10:46 AM   #3
eckilla220
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i had the same issue but with a fender , just call ups and talk to the manager and tell him what happen , they will either send a person to take a look at it or they will want u to go to a ups store and show them. good luck
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Old 04-17-2009, 10:51 AM   #4
xjohnx
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Yeah. it was insured, but they told me the shipper had to file a claim. They have a UPS person coming to look at it monday. I've also filed a claim with paypal just in case so that I can protect myself if UPS decides the damage was due to inadequate packing.

I'm just trying to see how much I should expect to pay to get it fixed. If it's not too much i'd almost rather take care of it myself so i can get this damn thing mounted.
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Old 04-17-2009, 10:56 AM   #5
Irishman
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Good luck with UPS they suck bad here. I sent my turbo and IC to someone and everything was wrapped up tight with bubble wrap and double boxed. When it made it to its destination it looked like it had fallen of the truck a couple of times and then hit with a bat for good measure. needless to say my IC looked like it had been twisted and they told me it wasn't packaged right So I recieved nothing from them even with insurance.
I will never use UPS for shipping ever again. Good luck with your issues.
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Old 04-17-2009, 11:02 AM   #6
djosbun
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UPS will say it wasn't packed properly by the shipper. Hopefully you paid by credit card or purchased from a reputable seller.
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Old 04-17-2009, 11:05 AM   #7
xjohnx
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Quote:
Originally Posted by djosbun View Post
UPS will say it wasn't packed properly by the shipper. Hopefully you paid by credit card or purchased from a reputable seller.
Paid via paypal, so i'm protected that way. Already filed a claim with them.

Back to the original question, anyone have any idea how much it would cost to have this fixed?
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Old 04-17-2009, 11:19 AM   #8
eckilla220
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if i would guess a body shop less then 200 cause u hardly need any paint and clear coat for that and like 1 sheet of sand paper haha
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Old 04-17-2009, 11:52 AM   #9
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Quote:
Originally Posted by Irishman View Post
Good luck with UPS they suck bad here. I sent my turbo and IC to someone and everything was wrapped up tight with bubble wrap and double boxed. When it made it to its destination it looked like it had fallen of the truck a couple of times and then hit with a bat for good measure. needless to say my IC looked like it had been twisted and they told me it wasn't packaged right So I recieved nothing from them even with insurance.
I will never use UPS for shipping ever again. Good luck with your issues.

HA HA. It probably did fall off of the truck. I use to work there and saw it happen all the time. Then stuff would get run over. You wouldn't believe how packages get thrown around during their transit.

I personally would never ship anything with UPS, and usually ask that any method other than UPS be used when buying something.

OP, why not go get an estimate at your local shop? You have until Monday before UPS comes to look at it.
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Old 04-17-2009, 12:06 PM   #10
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I talked with paypal and they said that on cases of shipping damage, especially when the product was not packaged adequately, the buyer is almost always reimbursed. I guess we'll see what happens.

I don't want to take it out of the box to get an estimate until UPS comes to look at it. i left it in the box as soon as i saw the damage. Still haven't pulled it all the way out.
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Old 04-17-2009, 12:09 PM   #11
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You can remove it. Just save the packaging for UPS to inspect.
They will see the holes in the box from the trunk corners tearing through it and tell you it wasn't packaged properly.

I'd say go get an estimate to see if it is even worth your time to worry about having UPs come out. That should be an easy fix for any pro body shop.
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Old 04-17-2009, 12:38 PM   #12
xjohnx
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Quote:
Originally Posted by WRBlueGDB-F View Post
You can remove it. Just save the packaging for UPS to inspect.
They will see the holes in the box from the trunk corners tearing through it and tell you it wasn't packaged properly.

I'd say go get an estimate to see if it is even worth your time to worry about having UPs come out. That should be an easy fix for any pro body shop.
Thanks, i pulled it out a little to check it some more. found that some of the paint on the wing is damaged too, and got a better pic of the bend.




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Old 04-17-2009, 12:46 PM   #13
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I still think you should go get an estimate. That really is not much damage.

We just had our 98 accord rear quarter panel repaired thanks to the wife being an idiot. But that's beside the point. The guy I have do all my body work was able to salvage the quarter panel. I couldn't believe it. I thought for sure it would need to be cut out and a new one welded on.

That should be a few hrs work total for any body who knows what they are doing. You can prob get a better price if you pay w/cash. Something like that the shop wouldn't even put on the books. And a cold case of beer never hurts. They will remember you the next time you need work done.

You should get the estimate too and send a copy to the seller and see if you can get at least partial reimbursement. You will most likely see nothing from UPS.
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Old 04-17-2009, 12:47 PM   #14
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it was just in the box and not wrapped inside? that is the first thing you do is wrap the corners and any points up massively before putting it in the box. if the corners were wrapped up with bubble wrapping that wouldnt have happened.
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Old 04-17-2009, 12:48 PM   #15
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+1 shipper's fault originally
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Old 04-17-2009, 01:16 PM   #16
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That looks like a crap packing job. Peanuts are no good for securing a thin heavy object like a body panel. The edges just push right through the peanuts.

Anyway, I can assure you that UPS will deny this claim. I'm 100% sure of that. They will tell you it was packaged incorrectly and leave.

I've told this story on here before, but he it is again. My uncle is an engineer at a company that makes very high-end radiators (think Trophie trucks and NASCAR). Once day they got a call from a customer that a radiator had arrived completely damaged. It had a hole right through the center of the thing that was the exact size of a fork lift tien. Literally, completely through the radiator. The customer filed a claim and UPS came out. The lady got out a ruler and started to measure the clearence between the radiator and the side of the box on all 6 sides. Their rule for an object of that weight was like 4.5 inches or something. All four sides and the top had the acceptable clearance, but the bottom of the box to the bottom of the radiator only had something like 2.5 or 3 inches. She ignored the fact that a friggin forklift fork was driven through the core and that that would have happened no matter if there was 4.5 inches or 12 inches clearance and she denied the claim based on "inadequate packaging."

When he tryed to argue, she said it was non-negotiable. When he told here he would never ship another radiator via UPS again (they spend 1000's of dollars on shipping a month with UPS) she said that she didn't care as she really didn't work for USP, but rather for their insurance company the contract with. He now uses FedEx or DHL.

He also had to file a complaint once because the UPS guy who picked up the shipped out radiators from the shop everyday would toss or aggressively slide them into the truck everyday. UPS ignored this complaint and refused to do a thing until my uncle threatened to tape the dude doing this and show them (and others).
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Old 04-17-2009, 08:19 PM   #17
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If it was insured than UPS should cover it end of story.
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Old 04-17-2009, 09:32 PM   #18
Umbrella Swordsman
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Quote:
Originally Posted by itschasethebaby View Post
If it was insured than UPS should cover it end of story.
that trunk was horribly packaged, no way UPS covers it. It's not their fault.
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Old 04-17-2009, 09:53 PM   #19
smokey240sx
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I work at UPS as a driver and I could tell you right now your wasting your time with the claim. The insurance company that they use with blame it on improper packaging. I also had package damage and they refused my claim. Luckly my amex took care of it. Call your credit card company up and see what they can do for you.
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Old 04-17-2009, 10:08 PM   #20
PoorGuysSTi
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I don't have experience shipping trunks but I think the proper way to package them would be to have peices of wood bolted on the edges like they do with carbon lids.
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Old 04-17-2009, 10:16 PM   #21
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Quote:
Originally Posted by itschasethebaby View Post
If it was insured than UPS should cover it end of story.

Lurk more, post less. You obviously have no experience with this or you'd be singing a different tune.
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Old 04-17-2009, 10:20 PM   #22
smokey240sx
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The definition of proper packaging is not exceeding the box capacity. On the bottom of every box it list the spec of how much the box can withstand. Also there are proper amount of filler the make sure the item do not shift around.
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Old 04-17-2009, 10:22 PM   #23
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Quote:
Originally Posted by kpluiten View Post
Lurk more, post less. You obviously have no experience with this or you'd be singing a different tune.
so true.
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Old 04-18-2009, 09:34 AM   #24
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I just had a door shipped to me, and while it was packaged very well, UPS damaged it. One corner of the door is crushed in, and the bottom ridge of the door has a slight bend and shallow dent from the package being hit up against a solid edge. I am working out the insurance claim with the shipper and the UPS Damage Exception Group, pictures have been sent and I am hoping to be reimbursed the amount it was insured for (which happened to be less than what I paid total ) The door was packaged VERY well, each corner had layered corners of cardboard taped to it, it was then bubble wrapped, and placed in another layer of cardboard... we'll see. My experience now is: Body parts are better picked up . To help those of you having body parts shipped... if you package is sent to your door with damage, take pics of EVERY SIDE of the package first, including a close up shot of the tracking number label! If the box has the little circle emblem that shows how many pounds the box is rated for, take a pic of that too.. then open and inspect for internal damage



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Old 04-18-2009, 09:54 AM   #25
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You should see the damage they did to a trunk I purchased. Then after all was said and done the refused to pay the claim. The trunk was obviously thrown around because the damage was extensive.
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