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Old 12-22-2011, 10:36 AM   #1401
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (608)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
WE MAKE'EM FASTER!
www.ImportImageRacing.com

Default

Thanks so much! we really appreciate it!
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Old 12-23-2011, 09:36 PM   #1402
whiplash47
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Member Sales Rating: (9)
 
Member#: 304026
Join Date: Dec 2011
Chapter/Region: Tri-State
Location: NY
Vehicle:
2005 Sti
Silver

Default Great Service

Just got my Invidia N1 Exhaust from them. Great price and fast shipping. Im going to be buying most of my parts with them. Thanks Again!
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Old 12-27-2011, 11:03 AM   #1403
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (608)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
WE MAKE'EM FASTER!
www.ImportImageRacing.com

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thanks so much!
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Old 12-27-2011, 01:58 PM   #1404
stuiephoto
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Member Sales Rating: (1)
 
Member#: 205742
Join Date: Mar 2009
Location: Buffalo, NY
Vehicle:
1995 RSTI

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Most reviews of vendors come from flawless transactions, so it can be hard to gauge the customer service that you will receive from a vendor if something goes wrong.

I had my mom order me a helmet for christmas. I gave her a part number not realizing that part numbers were different for different sizes. IIR realized that the part number was for an XS helmet, but the model got switched up in the conversion to XL and they accidentally sent a cheaper model helmet.

I have been on AIM (didnt even have to call) with billy and josh and we found out where the issue happened. They emailed me an RMA number to ship the helmet back to pyrotect, and are paying to ship the replacement (correct) helmet back to me, with very little hassle. Even after having to ship the helmet back, IIR was still the best price out of anyone I could find.

I have spent a lot of money at IIR and would not hesitate to give them my business again.
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Old 12-29-2011, 02:26 PM   #1405
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (608)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
WE MAKE'EM FASTER!
www.ImportImageRacing.com

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we really appreciate it. anything we can do, please let us know!

Josh
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Old 12-30-2011, 02:27 PM   #1406
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (608)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
WE MAKE'EM FASTER!
www.ImportImageRacing.com

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wishing everyone a safe and happy new year! thanks so much for 2011! many great things to come from IIR and our subsidiaries!

Josh
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Old 01-01-2012, 11:38 PM   #1407
GVR4 420
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Member Sales Rating: (8)
 
Member#: 105450
Join Date: Jan 2006
Location: Boston
Vehicle:
2005 Forester XT
White

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I may have already said I love these guys, but it's worth saying again!!! Rock on IIR!!! I can't wait to buy more stuff from you guys :-)
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Old 01-06-2012, 09:44 PM   #1408
Juks
Scooby Specialist
Member Sales Rating: (21)
 
Member#: 108163
Join Date: Feb 2006
Location: Twin Cities, MN
Vehicle:
2005 STI - 10.2@137

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Got a great deal on my new GSC stage 1 cams. I only buy my parts from IIR. Unbeatable customer service, great prices, and fast shipment. Keep it up guys!!
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Old 01-12-2012, 01:32 PM   #1409
Detrex
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Member Sales Rating: (3)
 
Member#: 278613
Join Date: Apr 2011
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IIR is amazing! Josh replies to NASIOC IM's within minutes, and will make sure all of your questions are answered. His customer service is second to none! My next purchase for the bugeye will definitely be through IIR.

Keep up the great work, and thanks again!

Ryan
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Old 01-13-2012, 12:38 AM   #1410
telum01
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Member Sales Rating: (3)
 
Member#: 100298
Join Date: Nov 2005
Vehicle:
2005 STi
PSM

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Quote:
Originally Posted by stuiephoto View Post
Most reviews of vendors come from flawless transactions, so it can be hard to gauge the customer service that you will receive from a vendor if something goes wrong.
that's a very good point.

i've been fortunate enough to have had several flawless transactions with Josh. in fact, i've got a pair of packages showing up tomorrow from him
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Old 01-13-2012, 07:58 AM   #1411
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (608)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
WE MAKE'EM FASTER!
www.ImportImageRacing.com

Default

Thank you, its true, we are not perfect, but we are putting in the work and effort to be as flawless as possible. Customer Happiness is our goal and we are trying very hard!

thank you so much for all of this great feedback, the guys really appreciate it as well as I do.

Josh
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Old 01-14-2012, 12:21 AM   #1412
telum01
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Member Sales Rating: (3)
 
Member#: 100298
Join Date: Nov 2005
Vehicle:
2005 STi
PSM

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after five (six, maybe?) orders, i finally found a problem. i had to email and ask if the Grimmspeed crank pulley tool i ordered was coming separately from the other two boxes that showed up today.

i placed an order two whole days ago and the two boxes i was expecting finally showed up today (Recaro seat in one box, seat mounts and slider in the other), but no crank pulley tool. i didn't get a tracking number for another box, so i didn't know if it was missing or shipping separately.

turns out it shipped separately, but i didn't know that. how could i have known?? there was no way to know!!

okay, i'm done, back to this bottle of wine.
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Old 01-14-2012, 12:29 AM   #1413
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (608)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
WE MAKE'EM FASTER!
www.ImportImageRacing.com

Default

but you forgot to mention how amazing of a deal i gave you on everything, check your pm's, we sent you tracking day of to the email provided, ill forward it to you now.
all items shipped day of order, just from a location CLOSER to the customer to ensure he would get them promptly
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Old 01-14-2012, 12:32 AM   #1414
telum01
Scooby Newbie
Member Sales Rating: (3)
 
Member#: 100298
Join Date: Nov 2005
Vehicle:
2005 STi
PSM

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found another problem

i think Josh is stalking me.
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Old 01-14-2012, 12:33 AM   #1415
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (608)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
WE MAKE'EM FASTER!
www.ImportImageRacing.com

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lol it says its being delivered tomorrow

and yes i am, fiance is pregnant and sleeping, so im glued to the computer
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Old 01-14-2012, 12:35 AM   #1416
telum01
Scooby Newbie
Member Sales Rating: (3)
 
Member#: 100298
Join Date: Nov 2005
Vehicle:
2005 STi
PSM

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don't change the subject! EIGHT MINUTES to look up my order, get the info, pm *and* email it to me, and reply.
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Old 01-14-2012, 12:40 AM   #1417
telum01
Scooby Newbie
Member Sales Rating: (3)
 
Member#: 100298
Join Date: Nov 2005
Vehicle:
2005 STi
PSM

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seriously, though. Josh rocks. always fast shipping, great prices, and great service.

and congrats on the kid lol
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Old 01-16-2012, 09:44 AM   #1418
MistirSTI
Scooby Newbie
Member Sales Rating: (1)
 
Member#: 196380
Join Date: Dec 2008
Chapter/Region: NESIC
Location: Ct
Vehicle:
08 STI
WRB

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I just wanted to thank IIR for everything! Their prices, shipping and customer service is phenomenal! Great company to order from and work with, I'd recommend IIR to anyone! Josh keep up the great work buddy!!!!

Thanks again!

-Jim
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Old 01-18-2012, 10:48 AM   #1419
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (608)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
WE MAKE'EM FASTER!
www.ImportImageRacing.com

Default

thanks so much to all of you!

Jim, thank you for all the orders we really appreciate you!
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Old 01-23-2012, 03:37 PM   #1420
grinch77
Scooby Specialist
Member Sales Rating: (10)
 
Member#: 198758
Join Date: Dec 2008
Location: Coweta,OK
Vehicle:
2004 STi

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Well I have had a less than stellar experience with them.Placed my order on 1/16/11 prior to placing the order I called to make sure the item was in stock and they were able to ship that day.I spoke with Josh and he had confirmed they were so I placed my order.I waited till 1/18/11 and still no tracking number So I called Import Image to see what was going on was told the there were no coilovers in stock and that I was going to have to wait until the 20th for my order to be processed.I was going to cancel my order then which I should have but in good faith continued on with the order.They(Import Image) Then proceeded to tell me they were having ISC two day air me a set.Then I had to ask for a tracking number again which I did not receive after having to ask again till two days later was a incomplete number that came up invalid because two digits were left out.So now my order is held up in customs for who knows how long.Like I said before I should have cancelled the order after being lied to the first time,Buyer beware is all I can say and I will be taking my business elsewhere from now on.
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Old 01-23-2012, 04:20 PM   #1421
Kill3rWill
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Member Sales Rating: (4)
 
Member#: 287837
Join Date: Jul 2011
Chapter/Region: South East
Location: Fort Myers, Fl
Vehicle:
2005 WRX
Black

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Hey josh thanks for the awesome deal on those grimmspeed gaskets! You can bet I'll be back. And my buddy wants you to save a set of those rims, he'll buy a set in black in about a month. You guys were great and helpful, btw, with those tgv gaskets, do I need to get 2 sets of oem gaskets for them?
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Old 01-23-2012, 06:04 PM   #1422
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (608)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
WE MAKE'EM FASTER!
www.ImportImageRacing.com

Default

thank you mr will, i will hook that up as well
yes you usually want 2 sets of tgv gaskets

grinch aka craig, they shipped from ISC overseas with expedited shipping for you, it is usps as that is the system they use. you have had the tracking #. as i will happily post it. im sorry their service is not up to par. Had we known that the US base, which we pre bought so many sets with did not have them here, we would have alerted you to that.
had they not shipped i would have happily upgraded you to bc racing br series which are always in stock just to get them going faster.

check our our facebook giving away $500 today!
http://www.facebook.com/officialimportimageracing
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Old 01-23-2012, 06:17 PM   #1423
grinch77
Scooby Specialist
Member Sales Rating: (10)
 
Member#: 198758
Join Date: Dec 2008
Location: Coweta,OK
Vehicle:
2004 STi

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The thing I'm am most pissed about is when I called the Monday that I ordered you or who ever answered the phone told me they were in stock at your location.Not that they had to be drop shipped from some other location.

I wasn't told that till Wednesday when I called to try to get a tracking number for my order and yes I did get a tracking number after having to email again on Friday only to receive a incomplete tracking number.I was never told that they would be held up in customs nor was I offered to swap out for BC until now that you have replied to this thread.
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Old 01-23-2012, 06:31 PM   #1424
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (608)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
WE MAKE'EM FASTER!
www.ImportImageRacing.com

Default

because isc already shipped it. here is their exact response-

"
I can not control when customs holds customers imported items.
The order was placed 2 days after you sent it to me, because the prior Monday was a holiday (Martin Luther)
EMS air takes 7-9 business days max, usually 2 days."

isc upgraded your shipping for free to make up for them not being at their location in MA.

I personally apologize for your expectations not being met/exceeded. Instead of posting here, why not give us a call and see what we can work out for you.
you will get more achieved by talking with us rather then ranting on a forum. we are available during the day to make you happy

if you have any further questions, feel free to call 239 540 6385 we are there 9-5 m-f
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Old 01-23-2012, 10:23 PM   #1425
mrfunnyguyky
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 283110
Join Date: May 2011
Location: Louisville, KY
Vehicle:
2007 WRX w/vf39
Silver

Default

Ordered a CNT downpipe and 2.5" adapter and I am thrilled! Great service, shipping was good, and the price was best of all. I will definitely recommend you to all of my friends. I have also ordered prosport gauges which are still working flawlessly and were cheaper than anywhere else on the web. I'm also happy to order from a company who knows about the products they sell, HUGE plus!
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