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Old 05-15-2012, 04:24 PM   #1501
axleon2
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Member Sales Rating: (14)
 
Member#: 154117
Join Date: Jul 2007
Chapter/Region: RMIC
Location: Midvale, Utah
Vehicle:
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JBP

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Josh and his team are great!
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Last edited by axleon2; 05-16-2012 at 10:31 AM.
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Old 05-15-2012, 04:29 PM   #1502
vision.dynamix
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Regardless of stock alert, if you need something you should call to confirm, always. Most of these vendors work together to dropship items and sometimes do oversell.
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Old 05-15-2012, 04:35 PM   #1503
axleon2
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Josh is great!

Last edited by axleon2; 05-16-2012 at 10:31 AM.
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Old 05-15-2012, 05:07 PM   #1504
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (611)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

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Quote:
Originally Posted by Subaru#3 View Post
You guys rock! Always have always will!
thanks subaru!

ax, i think you forgot to mention the customer support that frankie and billy provided today, we are terribly sorry that cnt does not have a product (which they told us was in stock) and are always happy to refund/cancel

all you have to do is give us a quick ring and we are happy to take care of anything we can!

thanks again for the support

www.importimageracing.com
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Old 05-15-2012, 05:31 PM   #1505
axleon2
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JBP

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Iir's customer service is top notch!

Last edited by axleon2; 05-16-2012 at 10:33 AM.
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Old 05-15-2012, 06:12 PM   #1506
skatin707
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Chapter/Region: HIIC
Location: Honolulu, HI
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2014 FXT
Satin White Pearl

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Quote:
Originally Posted by vision.dynamix
Regardless of stock alert, if you need something you should call to confirm, always. Most of these vendors work together to dropship items and sometimes do oversell.
This is correct. All of the prosport gauge and Grimmspeed products have come from the manufacturer, not II.

Take a look at onlinetires.com, their site shows zero stock information. You always have to call to check.
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Old 05-15-2012, 07:04 PM   #1507
axleon2
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JBP

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Iir has free shipping on orders over $100 check it out!

Last edited by axleon2; 05-16-2012 at 10:34 AM.
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Old 05-15-2012, 08:10 PM   #1508
skatin707
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Satin White Pearl

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I haven't ordered directly from the site, I always call in or send Josh a PM on here. I guess that's why my experiences are always good.
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Old 05-15-2012, 08:18 PM   #1509
axleon2
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JBP

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Iir is in Florida!

Last edited by axleon2; 05-16-2012 at 10:34 AM.
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Old 05-15-2012, 08:19 PM   #1510
skatin707
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Satin White Pearl

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Give him time, I imagine he is very busy. The military just got paid
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Old 05-15-2012, 08:23 PM   #1511
vision.dynamix
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Black, like my soul.

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Quote:
Originally Posted by axleon2 View Post
Josh responded to you!?! You must know him on a personal basis, he hasn't responded to messages I have sent him...
How are you contacting him? I've never had any issues, dating back to the first time I ever contacted him.
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Old 05-15-2012, 11:10 PM   #1512
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (611)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

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Was with the Preggo wifey at a chris cornell concert...i am back! i work something like 8am to 11pm everyday...
if there is an issue, bring it to my attention and im happy to work with you...I do things like give away store credit/$ for free...whatever it takes to make customers happy we try and do our best! I am not perfect, but i will always try.

I appreciate all of the business we get on here, whether its a gasket to a sleeved motor! i will be at the shop 9am to 5pm tomorrow if you'd like to have a chat with me im always willing 239 540 6385 is the number, let me know how we can make you happy and you will be on your way with a smile

have a great night, im processing orders then off to bed to do it again!

Josh
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Old 05-16-2012, 02:52 AM   #1513
axleon2
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Chapter/Region: RMIC
Location: Midvale, Utah
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JBP

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Holy Kanoli these guys have great deals!

Last edited by axleon2; 05-16-2012 at 10:35 AM.
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Old 05-16-2012, 08:07 AM   #1514
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (611)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

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Since you decided to post this on my personal facebook at 3am et i already have refunded you, im sorry i wasnt working at 3am and wish you the best!
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Last edited by IMPORTIMAGE; 05-16-2012 at 08:12 AM.
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Old 05-16-2012, 09:18 AM   #1515
axleon2
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JBP

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Iir! Wow they're great!

Last edited by axleon2; 05-16-2012 at 10:36 AM.
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Old 05-16-2012, 09:32 AM   #1516
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (611)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

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we are not arguing, we are here all day for all of our customers, thanks again
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Old 05-16-2012, 09:49 AM   #1517
axleon2
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Location: Midvale, Utah
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JBP

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Josh is a real stand up guy!

Last edited by axleon2; 05-16-2012 at 10:37 AM.
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Old 05-16-2012, 10:11 AM   #1518
rogue
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Chapter/Region: MAIC
Location: Sterling, VA
Vehicle:
100% Abuse

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Okay. It's a review thread, not an ongoing rant thread. Your part was backordered, you got a refund, let's all move on?

Edit: also, I've been through this with a few people in the Classifieds lately, both Private and Vendor. "My car isn't drivable!"

This is not the Vendor's fault. It's unfortunate that the part was backordered, but it is absolutely always the buyer's responsibility to verify when they expect the parts to arrive BEFORE they start work on a car. Most of us wait until we have the parts in hand.
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Old 05-16-2012, 10:15 AM   #1519
axleon2
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JBP

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Josh is most excellent.

Last edited by axleon2; 05-16-2012 at 10:37 AM.
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Old 05-16-2012, 10:17 AM   #1520
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (611)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

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refund was processed this am, unfortunately with big credit card companies...when you make a purchase they take 3-5 biz days to pay the seller and on the same token it may take 3-5 biz days to show back up on your account. We emailed you the receipt so you could see it was done on our end. thanks again!
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Old 05-16-2012, 10:19 AM   #1521
axleon2
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Location: Midvale, Utah
Vehicle:
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JBP

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Thank you.
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Old 05-16-2012, 10:23 AM   #1522
rogue
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Quote:
Originally Posted by axleon2 View Post
I understand the warning you gave me. I can admit that may have been un called for but I'm actually just asking josh a question. Can I not do that?
You CAN do that! PMs work.

But let's please not treat rogue like a dummy. You didn't just "ask a question." You put a little attitude on it.
Quote:
Originally Posted by axleon2 View Post
How long should the refund take? This has really put me in a bind. My car isn't driveable because I was waiting for the exhaust, now I have to order another one and wait for it to be shipped to me...
A question might have read more like "Okay, thanks, how long do you think the refund will take to process?"
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Old 05-16-2012, 10:28 AM   #1523
axleon2
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JBP

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Thanks Rogue!
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Old 05-16-2012, 11:17 AM   #1524
vision.dynamix
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Join Date: Feb 2007
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Location: Boston
Vehicle:
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Black, like my soul.

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Just ordered more parts from IIR. Josh replied to my emails within minutes, like usual.

Ive yelled at him for working too much (replying to emails in the middle of the night) on more than one occasion..but I guess that means I work too much too.
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Old 05-16-2012, 11:30 AM   #1525
rogue
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Quote:
Originally Posted by axleon2 View Post
Thanks Rogue!


I sense sarcasm.

As I said, I understand your frustration. IIR also seems to understand and apologized for the delay. The point was simply that they had now done everything reasonable to satisfy you and you were still complaining.
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