Import Image Racing (merged thread)

[Kornfedrex]

Originally Posted by aaronlow

bad review on Import Image Racing (IIR)

unethical, avoid at all cost



I guess it has to happen at a certain point in time.

A vendor that **** things up for you and leave you hanging there dry.





I bought a coolingmist stage 1 kit with 250psi pump in May 2012. Took more than 1 month to reach (granted that I never pay much for shipping so they used the slowest usps ****)

When the box arrived, I am horrified to discover that they sent an old looking kit with the old 150psi pump. Perfect! What they advertise online and what they sold to me is different.



(

However, I believed your company might have send me the wrong kit.

I bought the 250psi stage1



Order Date: May 6, 2012

Coolingmist Stage 1 Trunkmount Water Methanol Injection Kit

250PSIStandardTM

$290.00

Ordered: 1

http://www.importimageracing.com/coo...ion-kit-1.html

https://www.coolingmist.com/pagedisp...x?pid=cmstage1



In the box delivered to me, it shows the old 150psi pump. moreover, the accessories looks old and does not seems to be nickel plated.



> cmstage1_250psi kit shows semi clear hose but I was given black hose

> cmstage1_250psi kit shows nickel plated check valve and fittings but I was given normal brass-color fittings

> cmstage1_250psi kit shows 250psi pump but I was given 150psi pump. )

http://imageshack.us/photo/my-images/845/img7130ft.jpg/

http://imageshack.us/photo/my-images/210/img7132zn.jpg/

http://imageshack.us/photo/my-images/232/img7133z.jpg/

http://imageshack.us/photo/my-images/10/img7134r.jpg/

http://imageshack.us/photo/my-images/254/img7135y.jpg/



So I shipped the item back to them at my cost while I was assured that I will get reimbursed.



(

Can you please provide a receipt with the price included.



Thanks,

Frankie Kennedy



Import Image Racing



1490 NE Pine Island Road



STE 3E, Building 3



frankie@importimageracing.com



239-540-6385

)





In order for to protect myself from IIR playing punk, I lodge a dispute with paypal. (Paypal is the best)

Paypal rule the case in my favour and refunded me the money I paid to IIR if I can prove that I send the item back.

Of course I submit some photos of the AWB and receipt and paypal accepted them as proof.

http://imageshack.us/photo/my-images/27/img7176xu.jpg/



So IIR still owe me the return shipping cost.Guess what?

Now IIR conveniently ignored all my chaser emails.

Perfect. I got scam! by a supposedly reputable online vendor.

IIR could have just email me- hey dude, i will ignore you because i got my item back at your cost so no losses for me. it is our policy man.

IIR say something.... dun just ignore like a *****.





I have used rallispec, pure-tuning.com, grimmspeed, tic-concepts, and some others with no such issue.



*in addition, I emailed coolingmist dave to ask for some info about the coolingmist kit and he shrug it off by saying pls resolved it with the place you bought it from. WTF is that?

Coolingmist- poor support!, Aquamist-yes

I wanna stick up for this guy. It feels like your just a number when you order through them. Granted sometimes he does have the lowest prices. I feel like more and more negative reviews are comming out about them.
http://www.i-club.com/forums/vendor-...-239729/page2/

Hes got a B+ on BBB and more then one complaint about wrong parts.
http://www.bbb.org/west-florida/busi...al-fl-90058631

So Im going to finish this off like this yes he is cheaper then everyone else but you have to wonder why, I feel like IIR is the TJ Max of the car parts world. Then when theres a issue he, it takes weeks to figure out. extra shipping and also then you have to contact the manufacturer directly. Im sure there more threads out there on this subject but Im not gonna waste my time.

* Registered users of the site do not see these ads.

[IMPORTIMAGE]

Kornfed, you may want to preface this by saying you are someone who lost their wholesale account with us and then charged us back on orders we delivered for him

Our customer service is top notch, we have made big changes and improvements to what was an overwhelmed and over worked crew.
I invite any of our potential customers to speak with our customer service reps, sales reps and even the owner. There is a reason we are so highly rated. we are available longer then most companies. We have the best pricing and service on the net. We work very hard to attain these ratings. our phone # is right here 239 540 6385, the ball is in any customers court and we are here to help. There is a reason we sell over $7m worth of performance products a year. average sale is $328 meaning we do appx 21,341 sales per year. This would show that very few customers actually leave feedback. we appreciate each and every customer we have and invite you to be a part of it! Deepest thanks from all of our families in this hard working crew.

Josh

[IMPORTIMAGE]

Originally Posted by vision.dynamix

I dont get why people do that. Give the vendor a chance to resolve the issue before jumping into a PayPal dispute. Once a vendor has a dispute open, there are strict rules they have to follow, and it doesnt necessarily always end in your favor.

yeah man, it pretty much ties our hands...

Originally Posted by J_Maher_WRX

This^^^

Josh and the IIR guys rock man, I've only ever had a few issues with the numerous orders I've made through them and they've always come through quickly and helped me out. Which is why I order all my stuff through them

The fact that they beat every other companies prices on all of the items helps make the decision with who to order through as well

Justin

Thanks Justin we really appreciate you! we are not perfect, but we will make up for it in any way we can!

Originally Posted by GrumpyPitbull

+1 for IIR and Josh always willing to work with a customer.

I had an issue where I was waiting almost 2 months for a lip I ordered from him. This was not IIR's fault, it was the vendor giving bogus ETA's. After awhile I got sick of waiting and spoke with Josh about the issue. He looked into it right away, and refunded my money with no issues at all.

Things happen sometimes. Heck, just recently I've had two items in a row be the wrong part (not IIR) .... but I contacted the vendors and got it resolved quickly both times. Give a vendor a chance to make it right, because they want your return business, and are typically happy to help you out.

A vendor does not deserve a bad review for you simply receiving the wrong part ... only if they fail/refuse to fix the problem for you.

Thanks Grumpy, I wish we were magic and could make parts appear. We are a very financially stable company, refunds are always available

Originally Posted by DurtyB

Yet again Josh is the man when it comes to part quotes and prices....Doesnt matter what day of the week it is, if you have a question you WILL get an answer shortly....Prices are unmatched....been a pleasure talking and doing business with him and IIR everytime.

our families appreciate the business! thanks so much!

Originally Posted by jesseprez

Great experience with Josh and IIR! I received Lightning fast responses from all of my inquiries and Josh was more than helpful. Don't even waste your time trying to go somewhere else for better prices, it's NOT gonna happen.
Thanks again for everything Josh!

Jesse, whatever we can do we are here for you thanks so much!

[Kornfedrex]

Originally Posted by IMPORTIMAGE

Kornfed, you may want to preface this by saying you are someone who lost their wholesale account with us and then charged us back on orders we delivered for him

Our customer service is top notch, we have made big changes and improvements to what was an overwhelmed and over worked crew.
I invite any of our potential customers to speak with our customer service reps, sales reps and even the owner. There is a reason we are so highly rated. we are available longer then most companies. We have the best pricing and service on the net. We work very hard to attain these ratings. our phone # is right here 239 540 6385, the ball is in any customers court and we are here to help. There is a reason we sell over $7m worth of performance products a year. average sale is $328 meaning we do appx 21,341 sales per year. This would show that very few customers actually leave feedback. we appreciate each and every customer we have and invite you to be a part of it! Deepest thanks from all of our families in this hard working crew.

Josh

No clue what talking about on the wholesale account thing. Im just one guy who reads stuff and likes to repost. Call me a active critic of retail world. Your right you do a lot of sales. And your right a lot of people dont leave feed back, unless they are really really pissed, or really happy, because you are providing average service. Thats why fortune 500 companies are going out of their way to provide 5 star service. Example, AT&T, Verzion, T-Mobile, Sprint. At the end of day all the parts are the same. And me personally I would rather pay more for the same product and have awesome customer service standing behind it. For example, rally sport direct is awesome they always stand behind their products 100% and if theres a issue with install, they help, if theres a issue with wrong parts, they fix it asap and they cover shipping charges. They go out of their way to help you, and thank you for your business constantly. I understand your just trying to defend your self here but these are your reviews. And your right its in the hands of the customer.

[IMPORTIMAGE]

if you have any issues kornfed, feel free to give me a call direct

[MIKE DD]

Originally Posted by Kornfedrex

No clue what talking about on the wholesale account thing. Im just one guy who reads stuff and likes to repost. Call me a active critic of retail world. Your right you do a lot of sales. And your right a lot of people dont leave feed back, unless they are really really pissed, or really happy, because you are providing average service. Thats why fortune 500 companies are going out of their way to provide 5 star service. Example, AT&T, Verzion, T-Mobile, Sprint. At the end of day all the parts are the same. And me personally I would rather pay more for the same product and have awesome customer service standing behind it. For example, rally sport direct is awesome they always stand behind their products 100% and if theres a issue with install, they help, if theres a issue with wrong parts, they fix it asap and they cover shipping charges. They go out of their way to help you, and thank you for your business constantly. Im sure many other people out there will vouch for what i just said about www.rallysportdirect.com And your right maybe your staff was over worked at the times of the BBB disputes, or when this guy said he got a Jankie kit., and no one tried to help him. I think HIS point was THE WHOLE KIT LOOKED LIKE JUNK, AND YOU SENT THE WRONG PUMP IN THE KIT, and instead of offering a NEW KIT, YOU OFFERED JUST A PUMP. Im not making any sort of accusations, Im just COPY and PASTING, and READING. So please dont take offense. I understand your just trying to defend your self here but these are your reviews. And your right its in the hands of the customer.

Please don't ever mention a cell company when referring to customer service!

You can't make everyone happy, someone is always going to make a mistake.

[Kornfedrex]

Originally Posted by IMPORTIMAGE

if you have any issues kornfed, feel free to give me a call direct

I dont have any issues with you. I was simply standing up for a guy, who was getting ganged up on.

[Kornfedrex]

Originally Posted by MIKE DD

Please don't ever mention a cell company when referring to customer service!

You can't make everyone happy, someone is always going to make a mistake.

I used a cell company because I can almost promise you everyone has been pissed off by a cell phone provider. Its what you do to right after the wrong after its happened, that keeps the customer or lets them walk, and your 100% right its only the people you really make mad, and the people that you really make happy that make the difference.

[tna2327]

Just wanted to say before I even had the product shipped I was impressed with Josh and what he is running here at Import Image. Very good customer service and the quickest I have seen from any vendor on the site. Thanks again and can't wait to get the exhaust!

-Tim

[IMPORTIMAGE]

many thanks Tim!

[IMPORTIMAGE]

we have great communication. i can copy and paste from your transaction where you ordered a product which needed to be coated and then part of the item was out of stock, so we promptly refunded you. all you have to do is look back 1 page on this thread. call us up during business hours and find out for yourself. there is a reason why we are so great and so many others think so! have a great weekend, we are going to finish out this month strong as ever.
I will happily sit here and chat with you all day and night if that is what your heart desires.

www.importimageracing.com

FREESHIP is the code for free shipping over $100

i hear about another special promo code....

[1wrxtra]

I'm not sure what some of these negative reviews are about, I've spent about $1200 at IIR over 3-4 purchases in the last 3 months. I've had received nothing less than excellent service and communication from Josh. He will continue to be the first vendor I go to when looking to price out a mod.

Josh, thanks for your hard work and dedication to this community.

[Boilermaker-154]

Another satisfied customer. I got all my parts quickly and at great prices. Thank u import image

[nmlittlebigman]

I cannot say enough about the exceptional customer service and communication from IIR. Even when something is out of their hands Josh has been completely upfront with me. The last transaction involved ordering a part that Josh informed me up front to expect a delay on. Each time I contacted them for an update Josh quickly followed up with me and checked with the manufacturer. Yesterday I decided to cancel my transaction and within an hour Josh had made the refund. I have nothing but good to say about them.

[IMPORTIMAGE]

Originally Posted by 1wrxtra

I'm not sure what some of these negative reviews are about, I've spent about $1200 at IIR over 3-4 purchases in the last 3 months. I've had received nothing less than excellent service and communication from Josh. He will continue to be the first vendor I go to when looking to price out a mod.

Josh, thanks for your hard work and dedication to this community.

thank you so much!

[06STiPilot]

I'd like to chime in that my recent experience was fantastic with IIR. A minor blooper occurred with running my card more than once and Josh called me immediately to let me know what was going on.

Everything arrived very quickly and in good shape - couldn't be happier.

Thanks guys!

[dhl1010]

I placed my order after some discussion with IIR via this forum PM on Sunday late evening...... Then I got the UPS tracking number on Monday evening. IIR is very delicated to providing good service and extremely fast delivery. And not to forget, the BEST price quoted.

I had bought many items from IIR through these years..... He had always maintain (or improve) his service level.


'DBA 5000 Series T3 2-Piece Slotted Rotors (Front Pair) - DBA-5654BLKS-10 (Black)'.

[Rodwrx23]

I just placed my 4th or 5th order with Josh and the IIR Monday and I'm sure when I get it tomorrow, it'll be perfetc like all my other purchases from them. If something were to go wrong with them in a future order, I sure as hell would give them the chance to resolve it for me before jumping to disputes. I feel like they go out of their way to help me out and that's very much appreciated seeing as how my business strives off of exceptional customer service.

Thanks again Josh and the crew!!

Rodrigo from South FL

[Gsxricky]

Best dealer around! I use to shop a lot of the popular websites, but now I only purchase products from IIR. If you can find it on there website, Ask and trust me they will have it or something similar. Best prices around! Everything ships super fast and super safe. More than impressed with this companies level of customer service. I have to admit, they know my cars make and model now as soon as I mention my name. That's how much I shop there.

[racinazn]

Had a great experience with IIR!!! Shipping was fast and the price was unbeatable! I will definitely be doing business with the again!!

[ppayer38]

Once again Josh at IIR is the man. Was going to order some para from a different company but figured I'd check with Josh so I shot him a PM at night and before I went to bed he got back to me to let me know he was checking to see if he has the parts. He got back to me the next morning 1st thing with unbeatable pricing and shipping.

[aaronbo]

Placed my first order with Josh and I screwed up a few things but he was cool about it. He always got back to me quick and we figured my order out. Ordered clutch and flywheel on Thursday got it on Tuesday. Great price. Great service. Fast shipping. Will order from Josh again.

[IMPORTIMAGE]

I really appreciate each and every inquiry we get. In these tough times, every sale counts. We are doing everything we can to be our best for you!
So many nice things said on here, really warms my heart.
Anything we can do to earn your business, whether its beat a price, give you the info you are looking for, suggestions on products to fit your vehicle we are more then happy to! I know the "9-5" type hours are posted, but if you work late i'm happy to call you after hours. Seems balancing being a dad for the past 3 months and work is hard! I try to not work as late so I can spend a few moments with my daughter every night and give mom some relief.

If you ever have a question about an order or are feeling like you need help, feel free to call me personally and I'll be glad to assist you in any way we possibly can! Nasioc built us to what we are today and Myself and my team are very thankful to be here. Wishing you a wonderful weekend.

Josh Nahm
www.importimageracing.com

[Rodwrx23]

IIR = BAMFs (Bad a** mother f*****s). Congrats on the new addition to the family by the way

[IMPORTIMAGE]

thank you! can't wait to bring her to her first meet.

she's really helping me look after billy today...