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Old 11-02-2012, 12:37 PM   #1601
Elky
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 303906
Join Date: Dec 2011
Chapter/Region: NESIC
Location: Porter Square, Slumerville
Vehicle:
2011 WRX Sedan
Spark Silver Metalic

Default

Edit: well Josh sure does work quick. The intake was indeed coated by KSTech and Josh is pursuing a refund for me. I kept the original review below for posterity, see where I said they have great customer service? PROOF! I thought I was up a creek because it was flaking after I received it.
Thanks Josh, there's a reason I shop almost exclusively at IIR.


I always like ordering from IIR, they have great customer service and pricing. The only thing that disappointed me was their powder coating service. I purchased an intake from them coated wrinkle black a few months agoand it's flaking off already. It hasn't even been installed on the car yet, just sitting in my closet waiting until I can get time to tune. Their powder coating service onlly covers defects from their facility not anything that happens in the customers care, understandably. Just struck me as odd because I have other coated parts and the coatin is much more durable.
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Last edited by Elky; 11-02-2012 at 03:33 PM.
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Old 11-02-2012, 01:24 PM   #1602
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (612)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

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I take care of all of my customers, if we coat it, we'll pay.

you purchased a KStech intake, coated by Kstech. it was never at Import Image Racing, please send me some pics and we'll get in contact with the owner of KStech to get you a refund on their coating.

Josh
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Last edited by IMPORTIMAGE; 11-02-2012 at 03:17 PM.
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Old 11-16-2012, 09:01 PM   #1603
orijinalx
Scooby Newbie
Member Sales Rating: (4)
 
Member#: 253355
Join Date: Jul 2010
Chapter/Region: MAIC
Location: Springfield, VA
Vehicle:
2013 VW Golf R

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Just received my Forge BPV today and installed it. Josh answered my PM's ridiculously fast and within a few PM's he gave me awesome price and the order was done. And fast shipping too! Great service, great price, will definitely buy from them again!
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Old 11-21-2012, 12:14 PM   #1604
Rodwrx23
Scooby Specialist
Member Sales Rating: (76)
 
Member#: 170948
Join Date: Feb 2008
Chapter/Region: South East
Location: Pembroke Pines, FL
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Just received my DSS carbon fiber shaft on Monday and my timing belt kit today. Thanks again Josh and the crew!!
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Old 11-21-2012, 04:35 PM   #1605
Ahh Vtec
Scooby Newbie
Member Sales Rating: (13)
 
Member#: 172456
Join Date: Feb 2008
Chapter/Region: MAIC
Vehicle:
2011 WRX Hatch
SWP

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I guess after spending a good amount of my money with these guys I should give them some positive comments. These guys always answer my PM's super fast. They also answer the phone super fast. They have the best prices, and they always have made every transaction one of the easiest I've ever had. It's like calling up a good buddy and just shooting the breeze, all while giving them your money; and it is still an enjoyable experience. Really great, honest guys, who have a lot of great parts at great prices! They are always the first place I check because I know I'm going to save some money, and get great service!! Keep it up guys!

-JT
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Old 11-22-2012, 08:45 AM   #1606
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (612)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

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Quote:
Originally Posted by orijinalx View Post
Just received my Forge BPV today and installed it. Josh answered my PM's ridiculously fast and within a few PM's he gave me awesome price and the order was done. And fast shipping too! Great service, great price, will definitely buy from them again!
Quote:
Originally Posted by Rodwrx23 View Post
Just received my DSS carbon fiber shaft on Monday and my timing belt kit today. Thanks again Josh and the crew!!
Quote:
Originally Posted by Ahh Vtec View Post
I guess after spending a good amount of my money with these guys I should give them some positive comments. These guys always answer my PM's super fast. They also answer the phone super fast. They have the best prices, and they always have made every transaction one of the easiest I've ever had. It's like calling up a good buddy and just shooting the breeze, all while giving them your money; and it is still an enjoyable experience. Really great, honest guys, who have a lot of great parts at great prices! They are always the first place I check because I know I'm going to save some money, and get great service!! Keep it up guys!

-JT

Ladies and Gentlemen. Happy thanksgiving. We really appreciate your business! Without you, we wouldn't have grown into what we are today. Today we give thanks! Have an awesome holiday weekend!



A very Thankful,

Josh Nahm
www.importimageracing.com
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Old 12-03-2012, 03:40 PM   #1607
wenzq622
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 223037
Join Date: Sep 2009
Chapter/Region: TXIC
Location: Dallas, TX
Vehicle:
2011 STI
Spark Silver

Default A+

2 thumbs up IIR. I ordered the Eibach swaybar set for my 2011 STI the wednes before thanksgiving. i was comparing prices between IIR and 2 other vendors, but i bought it from IIR after i was given the early Black Friday deal for 5% off and free shipping.

called and emailed them to verify when the order will ship and everyone was very helpful and promptly helped me. I rec'd my order last Fri (technically a wk since it was during the Thxgiving holiday).

very pleased w/ IIR. thanks for the early discount and prompt service.

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Old 12-03-2012, 03:44 PM   #1608
Acejam2k
Scooby Specialist
Member Sales Rating: (25)
 
Member#: 42645
Join Date: Sep 2003
Chapter/Region: NESIC
Location: MA
Vehicle:
2014 Audi S4
Brilliant Black

Default

I recently ordered a bunch of stuff over the summer for my latest motor build. After adding all items - Josh was able to see my cart and cut me a great deal once I contacted him via AIM.

A+ as always. Thanks IIR!
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Old 12-05-2012, 10:17 PM   #1609
Vilor
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 142465
Join Date: Mar 2007
Chapter/Region: Tri-State
Vehicle:
2006 WRX STI
White

Default

Ordered some GMS hood dampers and a mishimoto drain plug last Friday, got the plug on monday, dampers on Tuesday. Fast shipping and great communications. Thanks Josh!


Btw, I believe the photos you have for your ISC Rear Camber Plates page are from my review post on this site, I should get royalties! lol jk

http://www.importimageracing.com/isc...u-wrx-sti.html
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Old 12-13-2012, 06:28 PM   #1610
jbulls93
Scooby Newbie
Member Sales Rating: (5)
 
Member#: 315840
Join Date: Apr 2012
Chapter/Region: Tri-State
Location: New York
Vehicle:
2000 2.5rs

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Ordered a mishi radiator, had a typo in the paypal info. Contacted them, realized my mistake, sent payment, and my radiator arrived the next day! Great price, great service, great shipping!
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Old 12-27-2012, 05:08 PM   #1611
Tavery92
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 312331
Join Date: Mar 2012
Chapter/Region: Tri-State
Location: Johnson City NY
Vehicle:
2002 WRX
Sedona Red

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Ordered some gauges and LEDs for my hvac panel. They got to me in under 4 business days, just in time for Christmas. Haven't had a chance to do gauge install but everything seems spot on.

Only minor beef is the instructions are a little haphazard and they don't always respond to emails.

That being said I would definitely order from them again
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Old 12-31-2012, 11:30 AM   #1612
gibson745
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 312235
Join Date: Mar 2012
Location: wood dale
Vehicle:
2008 wrx
black

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I bought a turbosmart bov for my wrx and received it 2 days later shipping was fast and price you cant beat! Import image racing rocks!
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Old 01-18-2013, 05:16 PM   #1613
J_Maher_WRX
Scooby Specialist
Member Sales Rating: (2)
 
Member#: 290307
Join Date: Aug 2011
Default

Just received my RCE swaybars for my 2011 WRX. The shipping was super fast, considering I live in eastern Canada, and the price was just incredible, better than all of the competitors

Be looking for your business throughout my entire build, as you guys have given me excellent customer service and phenomenal prices over the past year to help me go faster!

Thanks Josh and the whole crew at IIR!

Justin
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Old 01-18-2013, 06:57 PM   #1614
wksos
Scooby Newbie
Member Sales Rating: (1)
 
Member#: 319570
Join Date: May 2012
Chapter/Region: TXIC
Location: Austin TX
Vehicle:
2002 WRX
PSM

Default

I've been "dealing" with Frankie at IIR for a month concerning a faulty STRI gauge. I emailed a video of the gauge in question the 17th of last month and have gotten the same response that he is awaiting a return email from his distributor and that he'll let me know when he hears from them. The only time I get an update, if you can call it that, is when I contact Frankie. If it really has been a month and the distributor hasn't returned the email then their customer service is worse than IIR's and I'd recommend getting a new distributor that doesn't make them look so bad.
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Old 01-18-2013, 07:09 PM   #1615
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (612)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

thank you sir. send me a note and i will go over it with frankie monday.

stri is pretty bad at getting back to us on any sort of issues. so unfortunately this does happen. send me a note with your info to sales@importimageracing.com and ill go over it with the guys monday. Have a great weekend and talk to you soon
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Old 01-21-2013, 03:14 PM   #1616
BrendanTheGreat408
Scooby Specialist
Member Sales Rating: (8)
 
Member#: 271207
Join Date: Jan 2011
Chapter/Region: BAIC
Location: Morgan Hill, CA
Vehicle:
2011 WRX
SWP

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Ordered a Tial 38mm EWG and SMY Cluster gauge from Josh. Lightning fast replies, and SAME DAY shipping. Very very satisfied with their service and recommend them to anyone who needs parts.
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Old 01-21-2013, 05:14 PM   #1617
mohkmo1
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 71011
Join Date: Sep 2004
Vehicle:
03 wrx wagon

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I order tons of stuff online! From fish, clothes, fishing stuff to car parts. The customer service provided by Josh and his crew at iir is top notch! Super quick on the responses and excellent customer service and you cant beat their pricing. Cant even count the stuff Ive bought from iir....quite a bit. And I look forward to each and every purchase. Its almost too easy. Its becoming addicting

Thanks again,

Morgan
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Old 01-21-2013, 05:47 PM   #1618
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (612)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

wksos, frankie cc'd you on the note to stri today. thank you for your patience! nice chatting with you as well.


Brendan and mohkmo. thanks so much for the support. we really appreciate all of your purchases and will continue to do what it takes to be #1!!!

have an awesome night

josh
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Old 01-22-2013, 09:50 PM   #1619
04wrxhart
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 204246
Join Date: Feb 2009
Chapter/Region: NWIC
Location: Vancouver, Wa.
Vehicle:
2004 Impreza WRX
WRBlue

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It looks like you guys check nasioc a lot more than you check your emails and voicemails...
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Old 01-22-2013, 10:33 PM   #1620
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (612)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

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what do you mean? i check the sales email as much as possible. the rest of the crew checks it 9-5.

I check my voicemails and even call back missed calls on the sales line.
support calls back/emails all voicemails/missed calls 9-5 m-f.

we are always trying to be our best for our customers. if there is anything that needs to be brought to my attention, please do so! we are in the office 9am to 5pm et tomorrow and look forward to hearing from you

Josh
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Old 01-22-2013, 11:13 PM   #1621
04wrxhart
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 204246
Join Date: Feb 2009
Chapter/Region: NWIC
Location: Vancouver, Wa.
Vehicle:
2004 Impreza WRX
WRBlue

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I left two emails through the "contact us" button that appears on the bottom of your website and also left 1 voicemail.
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Old 01-22-2013, 11:20 PM   #1622
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (612)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

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sounds good. since i cannot decipher who you are via nasioc screen name. I'll also pm you to try to figure it out as you have not sent us any messages there. We want to solve problems as soon as possible, not create new ones. help us help you feel free to give us a call during business hours tomorrow. it depends who you message as well as there are quite a few of us. Being very vague via review thread instead of messaging us, is not helping us help you.

have a great night and chat with you soon

Josh
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Last edited by IMPORTIMAGE; 01-22-2013 at 11:49 PM.
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Old 01-28-2013, 12:58 AM   #1623
rlowery78
Scooby Newbie
Member Sales Rating: (10)
 
Member#: 181076
Join Date: May 2008
Chapter/Region: South East
Vehicle:
2013 STI Hatch
WRB

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Thanks IIR - Swapped turbos with me, I bought a blouch 16g for my 3g wrx hoping that I could install it and use the extra intercooler pipe they sell for the PW intercooler. The install went well except there are major clearance issues with the older style turbos on the 3g wrx. Frankie and gang swapped me for a VF52 even though Blouch wouldn't take the turbo back. Great support, they definitely went above and beyond to make me happy!
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Old 01-28-2013, 05:18 PM   #1624
Dinzdale40
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 254306
Join Date: Aug 2010
Chapter/Region: South East
Location: Chattanooga, TN
Vehicle:
2004 WRX STi
Silver

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just got a GMS alum.radiator and silicone hoses from these guys. it was on my doorstep within 2 days and install went great.

thanks again!
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Old 01-28-2013, 06:51 PM   #1625
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (612)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

thank you so much we really appreciate it. and when there is a problem we are happy to fix it. we feel really fortunate to be here helping each and every one of you! have a wonderful evening!

Josh
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