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Old 05-05-2009, 08:07 AM   #1
AVANTI R5
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Default Independents give better repair service,



Quote:
When it comes to service and repairs, car owners surveyed by Consumer Reports said they preferred taking their cars to independent repair shops rather than dealerships.

Consumer Reports, the consumer affairs magazine and website published by the Consumers Union, surveyed owners of 349,000 vehicles among its subscriber base.

When it came to routine maintenance, 84% of respondents reported being “very satisfied” with the service that they received at independent repair shops, compared with only 77% satisfaction at dealerships. The difference was more pronounced where repair work was involved, with 75% giving the highest rating to independent shops versus 57% for dealerships.

“In many cases, we heard that independent shops were more thorough and consumers were more satisfied with repairs they made, there was less of a difference in routine service,” said David Champion, senior director of Consumer Reports Auto Test Center.

"The good news is consumers have choices when it comes to auto repair and maintenance," said a spokesman for the National Automobile Dealers Association, a trade group based in McLean, Va. that represents the nation’s new car and truck dealers.

"Today’s vehicles are becoming increasingly complex . . . "New car dealers invest heavily in training, service equipment and diagnostic tools."

Among individual brands, domestic dealerships fared quite well, with Buick, Saturn, Mercury, Cadillac and Lincoln all landing in the top 10 (Lexus was No. 1). At the bottom of the ranking were Mazda, Nissan, Jeep, Suzuki and — in last place — Volkswagen.
http://latimesblogs.latimes.com/upto...-reports-.html
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Old 05-05-2009, 08:52 AM   #2
Spenk
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I use the dealer and SubyBucks for simple stuff I don't want to dirty my hands with, but for more major stuff, I drive straight to my independent shop of 12 years.
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Old 05-05-2009, 02:54 PM   #3
Ghosthound
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this article is stupid...
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Old 05-05-2009, 05:23 PM   #4
PikkaGTR
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nothing new
I would never let the stealership like stevenscreek even touch my suby
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Old 05-05-2009, 05:37 PM   #5
BOY
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I think its funny, the younger/newer members refer to the dealer as the "stealership" while the older members don't seem near so quick to judge. I personally think that an oil change is an oil change... as long as the shop knows not to drain the damn tranny!
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Old 05-05-2009, 05:55 PM   #6
E. Nick
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Originally Posted by BOY View Post
I personally think that an oil change is an oil change... as long as the shop knows not to drain the damn tranny!
My motor is retarded - I have no dip stick, much of the oil does not reside in the pan, and everything needs to be done in a specific order with a couple of 'special' tools in order to get it all out and not overfill/underfill by too large a margin.

The STi used to take me 14 minutes from start to finish including the plastic aero thingy and putting the used oil in containers and washing the drain pan.
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Old 05-05-2009, 06:12 PM   #7
BOY
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Quote:
Originally Posted by E. Nick View Post
My motor is retarded - I have no dip stick, much of the oil does not reside in the pan, and everything needs to be done in a specific order with a couple of 'special' tools in order to get it all out and not overfill/underfill by too large a margin.

The STi used to take me 14 minutes from start to finish including the plastic aero thingy and putting the used oil in containers and washing the drain pan.
The POS chevy I've been driving around lately doesn't have a dipstick either... kidding

I was being serious though about the abuse I saw when I sold/managed the subaru dealer here. I know of several lawsuits due to drained trannies and overfilled crankcases, one even stuck a screwdriver in an AT filter and wrenched it off, put if back on (with a hole in it) and sent the car on its way.
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Old 05-05-2009, 06:38 PM   #8
Superglue WRX
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Quote:
Originally Posted by PikkaGTR View Post
nothing new
I would never let the stealership like stevenscreek even touch my suby
Steven's Creek actually has good personnel in the service department now (local Impreza club people). It's their sales/customer service department that stinks.
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