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Old 06-22-2009, 01:30 PM   #1
rsholland
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Default Subaru disappoints in 2009 JD Powers Initial Quality Survey

Ranked in bottom third of all brands? I thought Subaru would have done much better than this. Not good...

http://www.freep.com/article/2009062...est+U.S.+brand

Bob
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Old 06-22-2009, 01:50 PM   #2
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That sucks. But with all honesty from Owning an '87 GL to a '08 WRX (an many others in between) Subaru has definitely step down a few blocks in the wrong direction.
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Old 06-22-2009, 02:05 PM   #3
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JD Powers surveys are to me as reliable as Iranian Media...
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Old 06-22-2009, 02:33 PM   #4
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meh ... all of my subies have had little glitches in the 1st few months so this might be accurate. But they have all been very reliable long-term, which is much more important to me
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Old 06-22-2009, 02:34 PM   #5
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^ya, last year in the middle of an american car crisis, somehow american car makers suddenly because high scoring vehicles. i find that rather odd.

three subarus here, only defect has been two cd players quit playing cds. pretty damn good track record imo.
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Old 06-22-2009, 03:00 PM   #6
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Quote:
Originally Posted by Mariano View Post
JD Powers surveys are to me as reliable as Iranian Media...
LOL

I completely agree with that... JD Power and Consumer Reports are absolute jokes.
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Old 06-22-2009, 03:06 PM   #7
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If you have been paying any attention to the Warranty Issues and SOA section here this should come as no surprise.

Edit: Thats the initial quality index which is a complete waste of time as initial 90 days does not mean a reliable vehicle. It's the VDS (vehicle dependability survey) which is the accurate study and Subaru is ranked higher on that list.

Last edited by heavyD; 06-22-2009 at 04:02 PM.
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Old 06-22-2009, 04:52 PM   #8
Timis from Greece
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1976 1400cc Dl.... only a few rust underhood cause of very very bad driving to salty roads, muds, and awfull greek roads during the 80s!)
Sold in 1991 with more than 300k km (180k miles!)

1991 1800cc Legacy Gl ... not even one problem during from 1991 untill 2008 when we sold it (oh hold on...I had an interior lamp changed!)

1993 Vivio (its the little K-car!) 660cc GL ... never had a problem from 1993 untill 2006 when we sold it... 205.000km (thats about 120+ k miles)

1999 Vivio 660cc GL ...two front position lamps... 100k km (60k miles)

2008 Forester 2000cc nothing to declare! (13000km ...meaning 7k miles)
2008 Justy 1000cc (yeap .its the Daibaru - Daihatsu Sirion+ Subaru Justy) nothing to declare! (12000km ...=6.5k miles)...I thought there was a problem on the stereo but it was RTFM (read the f***ing manual thing!)

All above cars were driven by at least 3 different drivers... they had ONLY Subaru dealer service (full book service) and ONLY the usual maintenance according to the book service...

I think thats Quality on long term... After so many years driving those cars in my family, I think that I can ignore the mentioned survey... (most of us in this forum will)
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Old 06-22-2009, 04:52 PM   #9
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The initial quality survey also has a lot to do with dealer service. I finally found a great dealer but it has taken me 7 years..... Subbie dealers need help.

Peace,

Greg
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Old 06-22-2009, 05:49 PM   #10
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Quote:
Originally Posted by b4wantab View Post
The initial quality survey also has a lot to do with dealer service. I finally found a great dealer but it has taken me 7 years..... Subbie dealers need help.

Peace,

Greg
it also gives a demerit for "not enough cupholders" equal weight with one for "door fell off'
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Old 06-22-2009, 06:12 PM   #11
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Quote:
Originally Posted by Mariano View Post
JD Powers surveys are to me as reliable as Iranian Media...
70 09 WRX's with blown engines can't help.
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Old 06-22-2009, 06:15 PM   #12
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Quote:
Originally Posted by heavyD View Post
If you have been paying any attention to the Warranty Issues and SOA section here this should come as no surprise.
Yup.... ticking time bomb turbos on 05 LGT/OBXT.... oil pickup breaking off on STI/WRX/LGT... ring lands cracking on turbo cars...

I expect Subaru to take serious hit in future years as far as reliability perception goes - like the headgasket fiasco wasn't enough. Horrid dealers service in general and run around regarding *legitimate* warranty claims
doesn't help either.
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Old 06-22-2009, 06:34 PM   #13
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Quote:
Originally Posted by SOA Blog View Post
it also gives a demerit for "not enough cupholders" equal weight with one for "door fell off'
Good thing Subaru has the first part covered...
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Old 06-22-2009, 06:35 PM   #14
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Quote:
Originally Posted by unclemat View Post
Yup.... ticking time bomb turbos on 05 LGT/OBXT.... oil pickup breaking off on STI/WRX/LGT... ring lands cracking on turbo cars...

I expect Subaru to take serious hit in future years as far as reliability perception goes - like the headgasket fiasco wasn't enough. Horrid dealers service in general and run around regarding *legitimate* warranty claims
doesn't help either.
Yes. I hope this is a serious wake up call to SOA. I own one of the 07 STi's that spontaneously combust. No issues so far but a lot of worrying. I said screw it and started modding anyway because I figure if it blows I will build it up stronger than stock.

Unfortunately I see this working in the wrong direction for enthusiasts because it will be a lot more cost effective to cut out the turbo models than try to fix the current problems as stated above. I think our STi and LGT may go on a hiatus in the near future.....
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Old 06-22-2009, 06:40 PM   #15
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Having owned a new 02 WRX, a new 04 STi and now an 09 Forester... This doesnt suprise me at all.

While I love my forester its got a bunch of problems already. Not to mention the tranny is horrible at best, DANGEROUS at worst. I have almost been hit a few times when it cant decide what gear to be in so it just free rev's...

Not to mention the STOP SALE NOTICE on 08-09 2.5L Turbo cars due to motor problems they cant seem to figure out...

Come on Subaru... lets get with it or this may be my last subaru.

Its clear to me from my last 8 years of experience with them that things have gotten worse.

Last edited by V6TurboTA; 06-22-2009 at 07:38 PM.
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Old 06-22-2009, 06:45 PM   #16
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09 FXT discontinued?
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Old 06-22-2009, 07:17 PM   #17
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Quote:
Originally Posted by Garandman View Post
70 09 WRX's with blown engines can't help.
This.
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Old 06-22-2009, 07:32 PM   #18
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I cant find anything on it now that im searching... I did find a TSB about the door panels rattling that I totally forgot about.

They rattle like you cant imagine from the radio. Worse when turning
Totally stupid imho, but at least I found the TSB, one more thing to add to the list of stuff to fix next time at the dealer.

I think I got the info from here, but it was amidst a late night search so god knows.

http://www.subaruforester.org/vbulle...-models-31757/

Quote:
IMMEDIATE STOP SALE ORDER
TO: GLR-- MAR-- NWR-- SCR-- SDC-- SWR Dealers
FROM: Subaru of America, Inc.
DEPARTMENT: Service
DATE: 04/07/2008

--------------------------------------------------------------------------------


Legacy vehicles have been added to the Stop Sale

We regret to inform you that we must place an immediate stop sale order on all of the 2008/2009 Subaru Impreza, Forester and Legacy vehicles equipped with a 2.5L Turbo Engine produced with the beginning chassis number and later as shown below.

Model
Body Type
Chassis Number
Production Date

Forester Wagon 701045 or later 2008/01/08 or later
Legacy 2.5GT-LTD 222825 or later 2008/02/04 or later
2.5GT-B 222958 or later 2008/02/04 or later
OBK 2.5XT-LTD 353835 or later 2008/02/01 or later
Impreza Sedan 523363 or later 2008/01/08 or later
Wagon 825183 or later 2008/01/08 or later


The reason for this immediate Quality Assurance action is that there have been several reports of “Engine Knocking Noise” from other markets on vehicles produced after the production dates listed.

Initial investigation confirms an internal wear issue on the failed units.

In the interest of preventing any possibility of failures for our customers, we have chosen to isolate any potentially affected vehicles by ceasing sales of the potentially affected units until the root cause and correction can be identified.

All the other displacement engines and the 2.5L Natural Aspirated Engine are excluded from this action.

Your region/distributor will be contacting you with a detailed list of affected vehicles assigned to your dealership. However, dealer trades cannot be tracked so please be aware of the affected VIN range.

If you have a vehicle in inventory that falls into the affected vehicle range, please ensure that your sales and service staff are immediately notified that the unit is un-saleable until further notice from SOA or your region/distributor.

If any of those vehicles has an unusual engine noise, please notify the SOA Technical Helpline immediately with all of the details and submit an E-QMR.

Should a customer bring an affected vehicle into your service department for an unusual engine noise, please immediately arrange that they are given the use of a clean SSLP vehicle and notify the Technical Helpline and submit an E-QMR.

You will be contacted shortly thereafter on how to proceed.

I guess its kinda been covered here already...
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Old 06-22-2009, 08:45 PM   #19
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JD Power surveys have NEVER corresponded to the rest of the industry. They are totally bogus, never give them any heed.
Quote:
Originally Posted by gtboost View Post
JD Power and Consumer Reports are absolute jokes.
Consumers reports has less bias than just about any other source for car information. Although there info isn't usually performance orientated, its as trustworthy as you can get.
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Old 06-22-2009, 08:48 PM   #20
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the survey's name is a bit of a misnomer... in that it measures satisfaction rather than reliability (MINI gets hit for 'small trunk size') and the scores seem to move around too much to be realistic (remember Jaguar's huge leap to 3rd a while back now back at the botom?). Of course it's always better to be at the top of any survey than 28/36 but it's sometimes hard to extrapolate real indicators from this particular survey.

Last edited by SOA Blog; 06-22-2009 at 08:53 PM.
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Old 06-22-2009, 09:09 PM   #21
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The survey is definitely flawed. That's the only way you can explain VW not being in the bottom 5.
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Old 06-22-2009, 10:14 PM   #22
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What do you expect, subaru as a company died when they replaced their most popular cars with ugly toyota inspired versions. Look at what they did to the 08 wrx; if you compared it in looks with the 07 you'd prolly guess it was from a different company.
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Old 06-22-2009, 10:16 PM   #23
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the "knock knock" may have something to do with it
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Old 06-22-2009, 10:16 PM   #24
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american biased ftw? they are just trying to put down good foreign automakers to make american garbage look better so stupid people who actually believe that crap will go buy american because an article say so
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Old 06-22-2009, 10:24 PM   #25
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Quote:
Originally Posted by ICE_COLD View Post
american biased ftw? they are just trying to put down good foreign automakers to make american garbage look better so stupid people who actually believe that crap will go buy american because an article say so
East Tennessee ehh? Now I know the rumors about terrible illiteracy and dumb****ness is warranted.
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