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Old 07-12-2009, 03:25 AM   #1
Rubr_Duky
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Angry Subaru Parts.com



I had a slow leak between the case halves on my Power Steering Pump. Reading what I've read here, I was encouraged that it wouldn't be too big a deal to rebuild my own, rather than buy a new or re-manufactured unit - not that I had the money for either.

So I log on to subaruparts.com, and start clicking away.

First off, why have they not updated their OEM part selection form past 2002? I've had decent luck in the past, ordering parts by changing the query string from 2002 to 2004 to match my car (2004 WRX). Honestly, other than them taking forever to deliver, I always get the right parts - maybe I've been lucky until now with parts that are interchangeable from 2002 to 2004, I don't know.

I change the query string, and go to town. Place my order, and wait.

I called them on Monday, asking what was up, and they said that it was supposed to come in Monday afternoon or Tuesday - screwed up by the July 4th weekend. No big. I asked the guy on the phone if it was in fact a rebuild kit for a 2004. Yes. Okay, fantastic. I'll wait for it in the mail.

Got the kit on Friday. Sweet - weekend project.

Saturday morning (today) I dig in. Hard as hell to reach some of the bolts, and finally figured out the easy way was to remove the alternator, and remove the pump with its mount. Got it. Pause for dinner, and then I get to disassembling and cleaning the pump and its parts. Get the cases apart, and all the parts laid out, gaskets with what they go with. Get the shaft and bearing out (I'll get back to that in a sec.) and am trying to take the shaft seal out, but it doesn't want to come out. In the process, I managed to destroy the seal. I'd like to ask if anyone has any experience with these seals and how to remove them?

Second, when I removed the shaft and bearing, I noticed on the OD of the bearing, and the ID of the race for this bearing, that there is a... stain for lack of a better word. I really can't tell what this is. Did the bearing spin? Is this some sort of uneven heating of the bearing? See the photos.


The shaft and bearing


The bearing race on the front case


My humble work bench with a mess of parts and the WRONG rebuild kit.

Anyway, even though I'm not a big fan of the dealer around the block, I guess I'm going to have to enjoy myself a walk there on Monday morning to see if I can't get the right rebuild kit, and I'm going to battle subaruparts.com for a refund, and they can pay shipping to get the parts back. I am NOT happy about this, especially since I confirmed over the phone that this rebuild kit was for a 2004 WRX. The PN I got is 31190FE000 if anyone knows anything about the part numbers.

/

RD
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Last edited by Rubr_Duky; 07-12-2009 at 03:26 AM. Reason: added sig.
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Old 07-12-2009, 08:54 AM   #2
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As far as I know no other site has a complete parts catalog online for the public to browse, so it's not fair to complain that they never updated it past 2002. So you ordered a part based on the MY02 car and hoped it would be correct? Why didn't you place the order via phone in the first place and let them look up the part #?

There are a couple other OE dealers on NASIOC that give similar prices to subaruparts.com (Annapolis Subaru comes to mind). They're all going to be slower than the local dealer, that a tradeoff for the significant discount.
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Old 07-12-2009, 11:00 AM   #3
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Quote:
Originally Posted by Snowphun View Post
As far as I know no other site has a complete parts catalog online for the public to browse, so it's not fair to complain that they never updated it past 2002. So you ordered a part based on the MY02 car and hoped it would be correct? Why didn't you place the order via phone in the first place and let them look up the part #?
Ya, what were you thinking!?!?

j/k. Props for going rebuilding route. I haven't heard of or even knew it was possible until I read your post. The only thing I can offer you are words of support, good luck!

Nice pix too.
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Old 07-12-2009, 05:24 PM   #4
Rubr_Duky
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Quote:
Originally Posted by Snowphun View Post
As far as I know no other site has a complete parts catalog online for the public to browse, so it's not fair to complain that they never updated it past 2002. So you ordered a part based on the MY02 car and hoped it would be correct? Why didn't you place the order via phone in the first place and let them look up the part #?

There are a couple other OE dealers on NASIOC that give similar prices to subaruparts.com (Annapolis Subaru comes to mind). They're all going to be slower than the local dealer, that a tradeoff for the significant discount.
I think you misread...

Their selection form doesn't go past 2002, but I changed the query string to 2004. If it's still showing 2002 parts, then shame on me, but from all indications, it shows current parts, or should show an error.

Yeah, nothing is going to get it here on Monday like a walk to the dealer.

And for the record, it usually takes 30 minutes or so to get someone on the phone, and since I asked, shouldn't he have told me that it was for an 02? As well, their order form requests that you enter year and model in the form before you submit anyway... There's three failure points on their end, this is still my fault, right?

Still... any idea about the black mark on the OD of the bearing, and ID of the case?
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Old 07-12-2009, 06:16 PM   #5
jdavies
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I hope you get your refund. It took me a while for them to agree to give one to me, and i still have to pay for shipping the item back to them. If you get them so cover the cost of shipping i would be very surprised.
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Old 07-12-2009, 07:23 PM   #6
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http://www.rockauto.com/

Yes the pumps are not the same. 02-03 had its own. 04 and on had another.
I suggest U cut your losses and get a rebuilt pump. I use the above sight and I am vary happy with them... Check them out. Good Luck.
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Old 07-12-2009, 08:35 PM   #7
munkis
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No rebuild kit available for 2004

02-03 pump is different than 2004

and the correct part number 02-03 is 34490FE000.
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Old 07-12-2009, 09:16 PM   #8
Rubr_Duky
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Quote:
Originally Posted by munkis View Post
No rebuild kit available for 2004
Great.

Now I get to fork out for new at the dealer to get it tomorrow, or wait 2-3 business days for someone else to get a reman, and another couple for them to ship it to me.

Wonderful.
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Old 07-13-2009, 11:09 PM   #9
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Quote:
Originally Posted by Rubr_Duky View Post
I think you misread...

Their selection form doesn't go past 2002, but I changed the query string to 2004. If it's still showing 2002 parts, then shame on me, but from all indications, it shows current parts, or should show an error.
I read this part:
Quote:
maybe I've been lucky until now with parts that are interchangeable from 2002 to 2004, I don't know.
IMO it sounds like you pushed your luck and got burned. I can relate to your frustration, the local dealer prices are nuts, even with subaruparts.com's high shipping it's much cheaper. Annapolis is faster and easy to get someone on the phone, but as you've found out a reman is probably the best way to go.

Good luck.
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Old 07-14-2009, 05:39 AM   #10
Rubr_Duky
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I'm taking another chance, because I'm not made of money....

Found a place online that dismantles cars, and re-sells their parts: www.pamsauto.com

Power Steering Pump: $100
A/C Compressor: $65 (My clutch is bad, and it's summer, couldn't pass it up)
Shipping: $37

All for less than expedited shipping on the cheapest remanufactured PS pumps I've been able to find thus far.

Called the dealer this morning and confirmed, that my car is WAY past the cut-off for being eligible for a rebuild kit for my PS pump.

Stay tuned.
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Old 07-14-2009, 07:59 AM   #11
mccanixx
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It is kinda frustrating that the subaruparts site hasn't been updated in a while. But it is free.

Just a general fyi:
It was fine when my car was a 2002 and not a compilation of years. Since then I've been using http://opposedforces.com/ to get the correct part # and typing it into subaruparts data base. It will pull up any correct subaru part #, so at least that portion is current.

It's also a good way to check prices or confirm #'s before ordering from your local dealer. I do that sometimes depending on price and availability.


Even though it's a little slow on shipping sometimes, I've always gotten the correct order from subaruparts.

Sorry about your set back, glad your getting it worked out.

Last edited by mccanixx; 07-14-2009 at 07:49 PM.
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Old 07-14-2009, 11:03 AM   #12
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Quote:
Originally Posted by WRB_WRX View Post
http://www.rockauto.com/

Yes the pumps are not the same. 02-03 had its own. 04 and on had another.
I suggest U cut your losses and get a rebuilt pump. I use the above sight and I am vary happy with them... Check them out. Good Luck.
I second that link. I use them all the time and they are fast and easy to deal with. The $11 exhaust gasket was $1.58 through them. Exact same part as OEM.
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Old 07-14-2009, 12:51 PM   #13
ciper
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Use http://www.1stsubaruparts.com/ instead. They are ALWAYS cheaper than http://www.subaruparts.com/ and the inventory seems to be better.
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Old 07-14-2009, 01:31 PM   #14
Rubr_Duky
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Quote:
Originally Posted by mccanixx View Post
...Since then I've been using www.opposedforces.com to get the correct part # and typing it into subaruparts data base....
Sorry about your set back, glad your getting it worked out.
Web site isn't working.

And Thanks.

RD
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Old 07-14-2009, 05:38 PM   #15
bulwnkl
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Quote:
Originally Posted by Rubr_Duky View Post
Still... any idea about the black mark on the OD of the bearing, and ID of the case?
I think the shaft/bearing "crashed." It may be that some here incorrectly call that "spinning" a bearing; I don't know. Spinning is what is says: The bearing insert actually spins part way around instead of staying where it's supposed to. It's usually the result of the two surfaces colliding, so the basic failure is the same. The point is that it appears to me from the one picture of the shaft only that the shaft and housing came together. Maybe not, but it looks that way from here.

Is there any un-even-ness to that discolored surface? ANY AT ALL? If so, that confirms the hydrodynamic lubrication failure (crash).
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Old 07-14-2009, 07:50 PM   #16
mccanixx
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Quote:
Originally Posted by Rubr_Duky View Post
Web site isn't working.

And Thanks.

RD
Sorry fixored
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Old 07-14-2009, 09:30 PM   #17
Rubr_Duky
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^^^ Sweet! Thanks. That's the most helpful site I've seen thus far.
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Old 07-15-2009, 11:15 AM   #18
mccanixx
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Quote:
Originally Posted by Rubr_Duky View Post
^^^ Sweet! Thanks. That's the most helpful site I've seen thus far.

I hoped that it would be helpful. I don't know who or what hosts it, but it's awesome.

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Old 07-15-2009, 08:33 PM   #19
bulwnkl
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I'm still getting an invalid hostname error.
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Old 07-15-2009, 09:06 PM   #20
Rubr_Duky
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Old 07-16-2009, 09:28 AM   #21
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Nope, that one works fine. I was using the one posted higher up with the "www" in front of it. Thanks.
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Old 12-16-2009, 05:36 AM   #22
ejicon
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So did they pay for the kit to be shipped back? Curious!
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Old 12-16-2009, 11:30 AM   #23
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No.

And to be honest, when I looked at it, The whole mess just wasn't worth the hassle. I found a used pump out of a wrecked car, and bought it, had it shipped, installed it, and had to deal with other things, rather than try to get my money back.
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Old 12-16-2009, 02:16 PM   #24
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Ouch. I'm sorry to hear about that... Well. I called to get a part number, specifically asked if it was the correct part... was told it was... went online, ordered it, got the part only to see that it was the incorrect part after-all of that..

So far, the returning process has bee clean and easy. I really hope I get the right part this time.
Thanks for your input.
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