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07-12-2009, 03:25 AM | #1 |
Scooby Specialist
Member#: 2159
Join Date: Aug 2000
Chapter/Region:
SCIC
Location: Fullerton, CA
Vehicle:2004 WRX Some semblance of Silver |
Subaru Parts.com
I had a slow leak between the case halves on my Power Steering Pump. Reading what I've read here, I was encouraged that it wouldn't be too big a deal to rebuild my own, rather than buy a new or re-manufactured unit - not that I had the money for either. So I log on to subaruparts.com, and start clicking away. First off, why have they not updated their OEM part selection form past 2002? I've had decent luck in the past, ordering parts by changing the query string from 2002 to 2004 to match my car (2004 WRX). Honestly, other than them taking forever to deliver, I always get the right parts - maybe I've been lucky until now with parts that are interchangeable from 2002 to 2004, I don't know. I change the query string, and go to town. Place my order, and wait. I called them on Monday, asking what was up, and they said that it was supposed to come in Monday afternoon or Tuesday - screwed up by the July 4th weekend. No big. I asked the guy on the phone if it was in fact a rebuild kit for a 2004. Yes. Okay, fantastic. I'll wait for it in the mail. Got the kit on Friday. Sweet - weekend project. Saturday morning (today) I dig in. Hard as hell to reach some of the bolts, and finally figured out the easy way was to remove the alternator, and remove the pump with its mount. Got it. Pause for dinner, and then I get to disassembling and cleaning the pump and its parts. Get the cases apart, and all the parts laid out, gaskets with what they go with. Get the shaft and bearing out (I'll get back to that in a sec.) and am trying to take the shaft seal out, but it doesn't want to come out. In the process, I managed to destroy the seal. I'd like to ask if anyone has any experience with these seals and how to remove them? Second, when I removed the shaft and bearing, I noticed on the OD of the bearing, and the ID of the race for this bearing, that there is a... stain for lack of a better word. I really can't tell what this is. Did the bearing spin? Is this some sort of uneven heating of the bearing? See the photos. The shaft and bearing The bearing race on the front case My humble work bench with a mess of parts and the WRONG rebuild kit. Anyway, even though I'm not a big fan of the dealer around the block, I guess I'm going to have to enjoy myself a walk there on Monday morning to see if I can't get the right rebuild kit, and I'm going to battle subaruparts.com for a refund, and they can pay shipping to get the parts back. I am NOT happy about this, especially since I confirmed over the phone that this rebuild kit was for a 2004 WRX. The PN I got is 31190FE000 if anyone knows anything about the part numbers. / RD
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Last edited by Rubr_Duky; 07-12-2009 at 03:26 AM. Reason: added sig. |
07-12-2009, 08:54 AM | #2 |
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As far as I know no other site has a complete parts catalog online for the public to browse, so it's not fair to complain that they never updated it past 2002. So you ordered a part based on the MY02 car and hoped it would be correct? Why didn't you place the order via phone in the first place and let them look up the part #?
There are a couple other OE dealers on NASIOC that give similar prices to subaruparts.com (Annapolis Subaru comes to mind). They're all going to be slower than the local dealer, that a tradeoff for the significant discount. |
07-12-2009, 11:00 AM | #3 | |
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Vehicle:1999 Impreza Outback Silver |
Quote:
j/k. Props for going rebuilding route. I haven't heard of or even knew it was possible until I read your post. The only thing I can offer you are words of support, good luck! Nice pix too. |
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07-12-2009, 05:24 PM | #4 | |
Scooby Specialist
Member#: 2159
Join Date: Aug 2000
Chapter/Region:
SCIC
Location: Fullerton, CA
Vehicle:2004 WRX Some semblance of Silver |
Quote:
Their selection form doesn't go past 2002, but I changed the query string to 2004. If it's still showing 2002 parts, then shame on me, but from all indications, it shows current parts, or should show an error. Yeah, nothing is going to get it here on Monday like a walk to the dealer. And for the record, it usually takes 30 minutes or so to get someone on the phone, and since I asked, shouldn't he have told me that it was for an 02? As well, their order form requests that you enter year and model in the form before you submit anyway... There's three failure points on their end, this is still my fault, right? Still... any idea about the black mark on the OD of the bearing, and ID of the case? |
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07-12-2009, 06:16 PM | #5 |
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I hope you get your refund. It took me a while for them to agree to give one to me, and i still have to pay for shipping the item back to them. If you get them so cover the cost of shipping i would be very surprised.
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07-12-2009, 07:23 PM | #6 |
Scooby Specialist
Member#: 9442
Join Date: Aug 2001
Chapter/Region:
MWSOC
Location: Des Plaines, IL
Vehicle:03 WRX Sedan The New "03 WRB" |
http://www.rockauto.com/
Yes the pumps are not the same. 02-03 had its own. 04 and on had another. I suggest U cut your losses and get a rebuilt pump. I use the above sight and I am vary happy with them... Check them out. Good Luck. |
07-12-2009, 08:35 PM | #7 |
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Tri-State
Location: brokenmotorsports.com
Vehicle:Team Broken: V6 GF rallyarmor.com |
No rebuild kit available for 2004
02-03 pump is different than 2004 and the correct part number 02-03 is 34490FE000. |
07-12-2009, 09:16 PM | #8 |
Scooby Specialist
Member#: 2159
Join Date: Aug 2000
Chapter/Region:
SCIC
Location: Fullerton, CA
Vehicle:2004 WRX Some semblance of Silver |
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07-13-2009, 11:09 PM | #9 | ||
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Quote:
Quote:
Good luck. |
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07-14-2009, 05:39 AM | #10 |
Scooby Specialist
Member#: 2159
Join Date: Aug 2000
Chapter/Region:
SCIC
Location: Fullerton, CA
Vehicle:2004 WRX Some semblance of Silver |
I'm taking another chance, because I'm not made of money....
Found a place online that dismantles cars, and re-sells their parts: www.pamsauto.com Power Steering Pump: $100 A/C Compressor: $65 (My clutch is bad, and it's summer, couldn't pass it up) Shipping: $37 All for less than expedited shipping on the cheapest remanufactured PS pumps I've been able to find thus far. Called the dealer this morning and confirmed, that my car is WAY past the cut-off for being eligible for a rebuild kit for my PS pump. Stay tuned. |
07-14-2009, 07:59 AM | #11 |
Scooby Specialist
Member#: 60566
Join Date: Apr 2004
Chapter/Region:
SCIC
Location: San Diego, Ca.
Vehicle:2005 XT 5sp, 02 WRX 01 Legacy 95 Impreza L |
It is kinda frustrating that the subaruparts site hasn't been updated in a while. But it is free.
Just a general fyi: It was fine when my car was a 2002 and not a compilation of years. Since then I've been using http://opposedforces.com/ to get the correct part # and typing it into subaruparts data base. It will pull up any correct subaru part #, so at least that portion is current. It's also a good way to check prices or confirm #'s before ordering from your local dealer. I do that sometimes depending on price and availability. Even though it's a little slow on shipping sometimes, I've always gotten the correct order from subaruparts. Sorry about your set back, glad your getting it worked out. Last edited by mccanixx; 07-14-2009 at 07:49 PM. |
07-14-2009, 11:03 AM | #12 | |
Scooby Specialist
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Join Date: Apr 2005
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NESIC
Location: Maine
Vehicle:2001 Forester S White |
Quote:
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07-14-2009, 12:51 PM | #13 |
Scooby Guru
Member#: 15543
Join Date: Feb 2002
Vehicle:555 Having a Subaru shop means too many cars |
Use http://www.1stsubaruparts.com/ instead. They are ALWAYS cheaper than http://www.subaruparts.com/ and the inventory seems to be better.
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07-14-2009, 01:31 PM | #14 | |
Scooby Specialist
Member#: 2159
Join Date: Aug 2000
Chapter/Region:
SCIC
Location: Fullerton, CA
Vehicle:2004 WRX Some semblance of Silver |
Quote:
And Thanks. RD |
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07-14-2009, 05:38 PM | #15 | |
Scooby Specialist
Member#: 41070
Join Date: Aug 2003
Location: Arizona
Vehicle:2005 Black Tiger (Black Turbo Baja) |
Quote:
Is there any un-even-ness to that discolored surface? ANY AT ALL? If so, that confirms the hydrodynamic lubrication failure (crash). |
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07-14-2009, 07:50 PM | #16 |
Scooby Specialist
Member#: 60566
Join Date: Apr 2004
Chapter/Region:
SCIC
Location: San Diego, Ca.
Vehicle:2005 XT 5sp, 02 WRX 01 Legacy 95 Impreza L |
|
07-14-2009, 09:30 PM | #17 |
Scooby Specialist
Member#: 2159
Join Date: Aug 2000
Chapter/Region:
SCIC
Location: Fullerton, CA
Vehicle:2004 WRX Some semblance of Silver |
^^^ Sweet! Thanks. That's the most helpful site I've seen thus far.
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07-15-2009, 11:15 AM | #18 |
Scooby Specialist
Member#: 60566
Join Date: Apr 2004
Chapter/Region:
SCIC
Location: San Diego, Ca.
Vehicle:2005 XT 5sp, 02 WRX 01 Legacy 95 Impreza L |
|
07-15-2009, 08:33 PM | #19 |
Scooby Specialist
Member#: 41070
Join Date: Aug 2003
Location: Arizona
Vehicle:2005 Black Tiger (Black Turbo Baja) |
I'm still getting an invalid hostname error.
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07-15-2009, 09:06 PM | #20 |
Scooby Specialist
Member#: 2159
Join Date: Aug 2000
Chapter/Region:
SCIC
Location: Fullerton, CA
Vehicle:2004 WRX Some semblance of Silver |
From http://opposedforces.com/ ?
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07-16-2009, 09:28 AM | #21 |
Scooby Specialist
Member#: 41070
Join Date: Aug 2003
Location: Arizona
Vehicle:2005 Black Tiger (Black Turbo Baja) |
Nope, that one works fine. I was using the one posted higher up with the "www" in front of it. Thanks.
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12-16-2009, 05:36 AM | #22 |
Scooby Guru
Member#: 2452
Join Date: Sep 2000
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Vehicle:2016 WRX WR Blue |
So did they pay for the kit to be shipped back? Curious!
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12-16-2009, 11:30 AM | #23 |
Scooby Specialist
Member#: 2159
Join Date: Aug 2000
Chapter/Region:
SCIC
Location: Fullerton, CA
Vehicle:2004 WRX Some semblance of Silver |
No.
And to be honest, when I looked at it, The whole mess just wasn't worth the hassle. I found a used pump out of a wrecked car, and bought it, had it shipped, installed it, and had to deal with other things, rather than try to get my money back. |
12-16-2009, 02:16 PM | #24 |
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Member#: 2452
Join Date: Sep 2000
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Location: California, USA
Vehicle:2016 WRX WR Blue |
Ouch. I'm sorry to hear about that... Well. I called to get a part number, specifically asked if it was the correct part... was told it was... went online, ordered it, got the part only to see that it was the incorrect part after-all of that..
So far, the returning process has bee clean and easy. I really hope I get the right part this time. Thanks for your input. |
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