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Old 11-06-2015, 03:43 PM   #1
dominiking310
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Member#: 418343
Join Date: Apr 2015
Location: SoCal
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2016 WRX
CWP

Default USB Connector Not Working: 2016 WRX

I've been using the USB connection in the center console to power my phone and play music since I purchased the vehicle in June 2015. It was working flawlessly until a few days ago. I plugged my phone in and it started acting like it was being plugged and unplugged continuously. After that incident the USB connection stopped working. I'm unable to connect to my head unit via this port and it won't even provide power. All other outlets and AUX connection are working fine. I checked all audio related fuses and even tried different cables with no luck. I want to avoid taking it into the dealer if possible. Has anyone else run into this issue? I searched but was unable to find a similar incident.
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Old 11-06-2015, 03:59 PM   #2
Subisnob
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Location: Albany, NY
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Silver

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Quote:
Originally Posted by dominiking310 View Post
I've been using the USB connection in the center console to power my phone and play music since I purchased the vehicle in June 2015. It was working flawlessly until a few days ago. I plugged my phone in and it started acting like it was being plugged and unplugged continuously. After that incident the USB connection stopped working. I'm unable to connect to my head unit via this port and it won't even provide power. All other outlets and AUX connection are working fine. I checked all audio related fuses and even tried different cables with no luck. I want to avoid taking it into the dealer if possible. Has anyone else run into this issue? I searched but was unable to find a similar incident.
Have you tried to plug your phone into your home computer or wall charger? Maybe it's your phone pins and not the car! Just something to rule out anyway.
I mean, my phone is 2yrs old and it's charger/USB connection port is getting worn out.
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Old 11-06-2015, 04:51 PM   #3
dominiking310
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Join Date: Apr 2015
Location: SoCal
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2016 WRX
CWP

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Originally Posted by Subisnob View Post
Have you tried to plug your phone into your home computer or wall charger? Maybe it's your phone pins and not the car! Just something to rule out anyway.
I mean, my phone is 2yrs old and it's charger/USB connection port is getting worn out.
It's an iPhone 5s and it seems to charge fine on my computer and wall outlet. Really confused with the issue.
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Old 11-07-2015, 07:26 AM   #4
bobditts
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Join Date: Jun 2014
Chapter/Region: MAIC
Location: Woodbridge, VA
Vehicle:
2014 LS hatch
quartz blue

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warranty it up
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Old 11-07-2015, 08:06 AM   #5
jason02wrx
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Member#: 222893
Join Date: Sep 2009
Chapter/Region: NESIC
Location: Revere, MA
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2016 WRX DGM Limited
2002 WRB/2012 SWP Hatch

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Quote:
Originally Posted by Subisnob View Post
Have you tried to plug your phone into your home computer or wall charger? Maybe it's your phone pins and not the car! Just something to rule out anyway.
I mean, my phone is 2yrs old and it's charger/USB connection port is getting worn out.
Pull the head unit out and verify the connector did not come loose. This is exactly what happened to mine and the root cause.
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Old 11-07-2015, 11:44 AM   #6
bobditts
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Originally Posted by jason02wrx View Post
Pull the head unit out and verify the connector did not come loose. This is exactly what happened to mine and the root cause.
if it wasnt under warranty I would recommend this. Since it is under warranty, your best bet is not to mess with it and take it in. If you start tinkering with it and you are unable to fix it or things get worse, then take it in and they find evidence that you tampered with it, they will not warranty it.
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Old 11-09-2015, 11:31 AM   #7
dominiking310
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CWP

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Quote:
Originally Posted by bobditts View Post
warranty it up
Probably the best course of action.

Quote:
Originally Posted by jason02wrx View Post
Pull the head unit out and verify the connector did not come loose. This is exactly what happened to mine and the root cause.
Hopefully that's the cause. Did you pull the head unit yourself?

Quote:
Originally Posted by bobditts View Post
if it wasnt under warranty I would recommend this. Since it is under warranty, your best bet is not to mess with it and take it in. If you start tinkering with it and you are unable to fix it or things get worse, then take it in and they find evidence that you tampered with it, they will not warranty it.
You are absolutely right. I'm just trying to avoid the dealership because of my bolt ons and pro tune. I wouldn't want that stuff on record, if they even care to note it, while fixing something completely unrelated.
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Old 11-09-2015, 03:03 PM   #8
Subisnob
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Silver

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Quote:
Originally Posted by bobditts View Post
if it wasnt under warranty I would recommend this. Since it is under warranty, your best bet is not to mess with it and take it in. If you start tinkering with it and you are unable to fix it or things get worse, then take it in and they find evidence that you tampered with it, they will not warranty it.

Aside from the two bolt that you must go under the dash for, the radio is super easy to pull out.
The dealer is not going to give you any problem for taking your radio out. I mean, how would they even know? They can't and won't void anything unless you were to cut or alter something in any way, but you should be able to take your entire car apart, put it back together and they technically still have to warranty the parts against defects. I love how so many people are paranoid about nothing.
FWIW, I've repaired numerous items myself while under warranty and submitted a claim myself and got reimbursed from the manufacturer. I've done this for years. Obviously, this can only be done for a part that fails which can be visibly seen in a picture.
BTW. A 6"+3" extension got those 10mm bolts out no prob for me. The glove box will need to be dropped down as if you were getting to your cabin filter. Face plate pops off very easily. Pry out top with plastic wedge. It's only clipped in place.
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Old 11-11-2015, 12:39 PM   #9
dominiking310
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2016 WRX
CWP

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Quote:
Originally Posted by Subisnob View Post
Aside from the two bolt that you must go under the dash for, the radio is super easy to pull out.
The dealer is not going to give you any problem for taking your radio out. I mean, how would they even know? They can't and won't void anything unless you were to cut or alter something in any way, but you should be able to take your entire car apart, put it back together and they technically still have to warranty the parts against defects. I love how so many people are paranoid about nothing.
FWIW, I've repaired numerous items myself while under warranty and submitted a claim myself and got reimbursed from the manufacturer. I've done this for years. Obviously, this can only be done for a part that fails which can be visibly seen in a picture.
BTW. A 6"+3" extension got those 10mm bolts out no prob for me. The glove box will need to be dropped down as if you were getting to your cabin filter. Face plate pops off very easily. Pry out top with plastic wedge. It's only clipped in place.
Lol. I'll stop being paranoid and will probably end up doing this myself. Thanks for the input!
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