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Old 03-10-2015, 07:55 PM   #1
kbreezy04
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Default Advice after body repair.

If this is the wrong place for this thread let me know. I just got my 2015 wrx back from getting repaired after being read ended and it looks like they did all the paint wrong. The colors don't match at all. I realize paint fade happens but my car had 10k miles on it and was garage kept. It looks to me like they used SWP instead of CWP. I plan on raising hell to the insurance company, what do you all think?




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Old 03-10-2015, 08:00 PM   #2
tibug
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TBH those aren't very good pictures but it's still glaringly obvious that the colors don't match.
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Old 03-10-2015, 08:07 PM   #3
kbreezy04
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yeah I took them right quick with my cell phone....I feel like if its that obvious with a cell phone shouldn't it have been obvious to an auto body shop?
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Old 03-10-2015, 08:09 PM   #4
tibug
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I would agree!
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Old 03-10-2015, 08:31 PM   #5
Aphex28
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wow thats bad. take it back, they obviously aren't very good at blending
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Old 03-10-2015, 08:38 PM   #6
kbreezy04
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Originally Posted by Aphex28 View Post
wow thats bad. take it back, they obviously aren't very good at blending
I even think they may have used the entire wrong white....pictures don't show it well but I really think they used SWP.
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Old 03-10-2015, 09:27 PM   #7
TXwrxWagon
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looks to me like totally rong base color, let alone no blending. anything "Pearl" is going to be an obvious miss-match for color without blending. But the base color of the bumper covers is totally wrong.

Do you happen to know what brand of paint (DuPont, PPG, Sherwin Williams, valspar, Sikkens, etc) they typically use? The reason I ask is that using PPG as an example, PPG has their Deltron line then they have their Omni Lines of paint (there are others). Both are quality products, but intended for different levels of quality and the type of shop shooting the paint. Omni is not able to be mixed in all colors. This may be going on, especially if its a smaller shop trying to push out high volumes of paint work. All I am trying to point out is that there maybe an explaination/excuse they throw at you.

Bottom line, go to insurance Co. Claims office with your car. Show them the issue, if its less obvious in direct light, park it under a tree when you get there. Be sure its NOT under florescent lights, and let them see it in natural light. Email them the pics from your garage. A good adjuster and any decent painter can see, find and point out the blend line, or lack there of.

~Rob
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Old 03-10-2015, 09:33 PM   #8
kbreezy04
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Quote:
Originally Posted by TXwrxWagon View Post
looks to me like totally rong base color, let alone no blending. anything "Pearl" is going to be an obvious miss-match for color without blending. But the base color of the bumper covers is totally wrong.

Do you happen to know what brand of paint (DuPont, PPG, Sherwin Williams, valspar, Sikkens, etc) they typically use? The reason I ask is that using PPG as an example, PPG has their Deltron line then they have their Omni Lines of paint (there are others). Both are quality products, but intended for different levels of quality and the type of shop shooting the paint. Omni is not able to be mixed in all colors. This may be going on, especially if its a smaller shop trying to push out high volumes of paint work. All I am trying to point out is that there maybe an explaination/excuse they throw at you.

Bottom line, go to insurance Co. Claims office with your car. Show them the issue, if its less obvious in direct light, park it under a tree when you get there. Be sure its NOT under florescent lights, and let them see it in natural light. Email them the pics from your garage. A good adjuster and any decent painter can see, find and point out the blend line, or lack there of.

~Rob
Thanks for the awesome response! I sent the adjuster the pics and said we needed to do something to fix it; we will see what I get back from them. If they give me problems from the body shop I'll see what type of paint they are using.
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Old 03-10-2015, 10:22 PM   #9
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Quote:
Originally Posted by kbreezy04 View Post
Thanks for the awesome response! I sent the adjuster the pics and said we needed to do something to fix it; we will see what I get back from them. If they give me problems from the body shop I'll see what type of paint they are using.
first off the bumper will never match. painted plastic will never match a metal panel even steel and aluminum show difference in color. go check out a parking lot and look at the plastic parts of cars vs the metal parts all different. now that being said you have another thing against you its a tri-stage pearl meaning they need to match the ground coat color and the candy pearl on top. putting too much candy on top will change the color too. id go look at a subaru dealership an see how bad the bumpers match. im a painter just btw i deal with this all the time you can spray the two panels right next to each other same sealer same amount of base an come out with different results. theres also like 15 variants of this color too so you were doomed from the start
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Old 03-10-2015, 10:36 PM   #10
kbreezy04
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first off the bumper will never match. painted plastic will never match a metal panel even steel and aluminum show difference in color. go check out a parking lot and look at the plastic parts of cars vs the metal parts all different. now that being said you have another thing against you its a tri-stage pearl meaning they need to match the ground coat color and the candy pearl on top. putting too much candy on top will change the color too. id go look at a subaru dealership an see how bad the bumpers match. im a painter just btw i deal with this all the time you can spray the two panels right next to each other same sealer same amount of base an come out with different results. theres also like 15 variants of this color too so you were doomed from the start
Hey I won't argue you're wrong, I'm sure it's crazy hard to get it to match...all I know is before I was rear ended the paint all matched and now it doesn't, so the other guys insurance can figure out what they want to do
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Old 03-10-2015, 10:39 PM   #11
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im sure they can get it way closer. to me without seeing it in person looks like it needs a different base with some more blue or green. im just saying it wont ever match 100% does your rear bumper match id be surprised if it did lol
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Old 03-10-2015, 10:43 PM   #12
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im sure they can get it way closer. to me without seeing it in person looks like it needs a different base with some more blue or green. im just saying it wont ever match 100% does your rear bumper match id be surprised if it did lol
Yeah I don't expect 100%, just hoping closer than what it is. I'll get it looked at and see what the insurance says...stupid guy who rear ended me!
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Old 03-10-2015, 10:48 PM   #13
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Forgot to answer your question, the rear and front match each other but not the rest of the car
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Old 03-11-2015, 06:19 AM   #14
NoLiftChimp
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Definitely looks like they used SWP not CWP. When a repair is done right, you can hardly tell what was fixed

Hopefully you get your car sorted out soon.

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Old 03-11-2015, 08:55 AM   #15
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Just looking at pictures on a computer it looks ways off, they have to be able to get it closer than that, it almost looks like a matte vs glossy, that looks horrible. Your insurance will fix the problem and his insurance will pay for it...
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Old 03-11-2015, 10:48 AM   #16
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I can probably bet it was sprayed using ppg water.. the color is off for sure but I will admit being a painter myself that color has **** over 30 varients.. they always end up being more white (bright) and yes do need to get closer than that if they are just spraying bumper.. we always just blend 1/4s since you never get it dead on and never know if one of the 1/4's been sprayed to throw it off as well..


I personally just don't think water can get the depth needed for 3 stages
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Old 03-11-2015, 11:34 AM   #17
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I wouldn't have accepted it back at the time of picking it up, that body shop is terrible. When I was rear ended they tried 3 different mixes before they got it perfect and wouldn't let me have it back until it was perfect (it is).

Send those pictures to the insurance asap
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Old 03-11-2015, 12:11 PM   #18
kbreezy04
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I wouldn't have accepted it back at the time of picking it up, that body shop is terrible. When I was rear ended they tried 3 different mixes before they got it perfect and wouldn't let me have it back until it was perfect (it is).

Send those pictures to the insurance asap
Pics have been sent to the insurance; I'll see what they say sometime today hopefully.
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Old 03-12-2015, 08:24 PM   #19
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Most insurance companies set you up at their preferred shops when you set up repairs through them. The benefit of doing that: they often guarantee their work and will pay for rework. If you went to a preferred shop, they'll manage your rework for the paint and blend. If you chose your own shop, good luck - talk to the owner of the shop and hope for the best.
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Old 03-12-2015, 08:58 PM   #20
kbreezy04
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I did a preferred shop luckily. The shop contacted me back and said they used the same paint to do the trunk as the bumpers and the trunk matches so there isn't anything they can do....
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Old 03-13-2015, 06:13 PM   #21
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This is terrible. Did the body shop use OEM bumpers??
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Old 03-13-2015, 06:20 PM   #22
Rex A. Peel
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The insurance company didn't paint your car the body shop did. Did the insurance company not do a good enough job of sending them a check for the repairs?
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Old 03-13-2015, 06:21 PM   #23
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I would call them and ask what paint code they used. wait for them to respond. I have a CWP wrx and the paint code for touch up paint is k1x. I also have a 15 forester in white, looks the same in color but is actually swp. I ordered dr. color chip for a small chip in the rocker panel for the wrx & they sent a little note when the kit arrived stating. we cannot match this paint due to it being a 3 stage paint. So i know this color is a pain to match but dont let these guys get away with that paint job! keep us updated
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Old 03-13-2015, 07:08 PM   #24
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Quote:
Originally Posted by kbreezy04 View Post
I did a preferred shop luckily. The shop contacted me back and said they used the same paint to do the trunk as the bumpers and the trunk matches so there isn't anything they can do....
Bull****, my WRB is perfect and the entire rear end and front end have been resprayed and match perfectly, could never tell
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Old 03-13-2015, 07:23 PM   #25
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I did a preferred shop luckily. The shop contacted me back and said they used the same paint to do the trunk as the bumpers and the trunk matches so there isn't anything they can do....
I would raise hell with the body shop at their busiest time of day. I'd be upset with the job they'd done and everyone would know it. I'd leave when they agreed to fix it or the police showed up.

If that fails, get the insurance company to make it right. You dealt with their preferred shop; they have responsibility here. Regardless of what the body shop says about same paint on the trunk and the bumper, if the colors don't match, they don't match. Tell them you want it fixed by a different preferred shop.

Last edited by Skivvy9r; 03-13-2015 at 07:24 PM. Reason: spelling
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