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Old 10-15-2009, 03:53 AM   #1
AVANTI R5
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Default Lutz: Only one taker on GMs 60-day money-back guarantee

Quote:
General Motors has sold about 150,000 vehicles since its 60-day money-back guarantee kicked off on September 14th, but GM marketing boss Bob Lutz says that only one customer has returned a vehicle during that time. The program is slated to run through November.

Of those 150,000 buyers, only about 100 have opted into the money-back program, Lutz revealed to Automotive News. Just one of those 100 has returned a vehicle.

Out of hundreds of thousands, the people whove selected the 60-day guarantee were in the hundreds, Lutz told Automotive News. We have had one substantiated return of a vehicle.

GMs lone return was on a Chevrolet Corvette. The buyer originally opted for a manual transmission, but soon became tired of shifting gears after a month and traded the coupe in on an automatic model.

Few takers
Although it seems shocking that less than 0.1 percent of all buyers have taken GM up on its money-back offer, the deck is truly stacked against the promotion. Those buyers that choose not to participate in the program are instantly rewarded with a $500 voucher towards the purchase of a new GM vehicle while takers face a mountain of rules and regulations.

Per the terms of the program, disgruntled buyers cant return their vehicle during the first 30 days of ownership. Although not a big deal on its own, the program also stipulates that a vehicle cant have more than $200 worth of damage a figure that can easily be topped by a door-opening mishap in the mall parking lot. Moreover, a buyer can lose thousands in the return, thanks to non-refundable fees
http://www.leftlanenews.com/lutz-onl...guarantee.html
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Old 10-15-2009, 10:21 AM   #2
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Those buyers that choose not to participate in the program are instantly rewarded with a $500 voucher towards the purchase of a new GM vehicle while takers face a mountain of rules and regulations.

Per the terms of the program, disgruntled buyers cant return their vehicle during the first 30 days of ownership. Although not a big deal on its own, the program also stipulates that a vehicle cant have more than $200 worth of damage a figure that can easily be topped by a door-opening mishap in the mall parking lot. Moreover, a buyer can lose thousands in the return, thanks to non-refundable fees.
Save $500 on your purchase to waive the return option. Then you lose thousands of dollars IF you can return it which is entirely dependent on whether the dealer thinks you damaged the car for more than $200. Hell that could be mud stains on the floor mats or fingernail scratches on the door handle.

The fact that they are claiming this as a victory makes me hate GM even more.
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Old 10-15-2009, 10:25 AM   #3
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Government Motors.
Remember the Govt, FEMA put NewOrleans residents in Toxic Tin Can trailers full of formaldahyd.
Now the CDC recommends flue shots which are full of Mercury poisons, mercury is linked to Autism.
Does anyone believe the government and what they tell us.
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Old 10-15-2009, 11:20 AM   #4
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Originally Posted by bheinen74 View Post
Government Motors.
Remember the Govt, FEMA put NewOrleans residents in Toxic Tin Can trailers full of formaldahyd.
Now the CDC recommends flue shots which are full of Mercury poisons, mercury is linked to Autism.
Does anyone believe the government and what they tell us.
^^^I just finished polishing your hat. How do you want it delivered?

Also...

Quote:
Originally Posted by leftlanenews
The buyer originally opted for a manual transmission, but soon became tired of shifting gears after a month and traded the coupe in on an automatic model.
What a *****!
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Old 10-15-2009, 11:51 AM   #5
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What a *****!
The guy bought a Corvette, why so surprised?
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Old 10-15-2009, 11:58 AM   #6
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Sounds like a great way to sample a ZR1 or even a Z06. Granted, you have to eat the registration costs, but insurance would be pro-rated for the time it was on the road. So, all told, maybe 800 bucks to drive one for 59 days! Question is whether you'd really return it in time...
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Old 10-15-2009, 03:59 PM   #7
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Originally Posted by E. Nick View Post
Sounds like a great way to sample a ZR1 or even a Z06. Granted, you have to eat the registration costs, but insurance would be pro-rated for the time it was on the road. So, all told, maybe 800 bucks to drive one for 59 days! Question is whether you'd really return it in time...
I know you lose thousands on the deal. They claimed it was so people didn't do what you just described. I think it was around $3,000? Can anyone confirm, I don't have time to search right now.
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Old 10-15-2009, 06:08 PM   #8
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I know you lose thousands on the deal. They claimed it was so people didn't do what you just described. I think it was around $3,000? Can anyone confirm, I don't have time to search right now.
I looked at it quickly this morning and didn't find anything weird - you would think there is fine print to prevent this - but it would be quite the pain to actually do... I guess if you figure - whoever is going to write an 80K or 130K check for a Z06 or ZR1 respectively, go through the DMV hassle and insurance hassle, is generally not looking to joy ride for 60 days. The thought immediately came to my mind, but I wouldn't actually do it - the dealer may also ask you if you intend to keep the car, etc. - which would bring ethics and the law into the equation...
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Old 10-16-2009, 01:07 AM   #9
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At what point is a car considered a DEMO they can sell? Maybe they have such a tedious return policy to discourage the buyer and having to put the car up for DEMO while getting the depreciation hit.
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Old 10-16-2009, 05:54 AM   #10
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Originally Posted by bheinen74 View Post
Government Motors.
Remember the Govt, FEMA put NewOrleans residents in Toxic Tin Can trailers full of formaldahyd.
Now the CDC recommends flue shots which are full of Mercury poisons, mercury is linked to Autism.
Does anyone believe the government and what they tell us.
What the hell are you babbling on about?
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Old 10-16-2009, 08:13 AM   #11
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What the hell are you babbling on about?
I think he's trying to say that the price of aluminum foil is rising.
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Old 10-18-2009, 05:20 PM   #12
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all I hear is spin.
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Old 10-18-2009, 06:31 PM   #13
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Originally Posted by Tim-H View Post
The fact that they are claiming this as a victory makes me hate GM even more.
Word. I have to resist the urge to throw my remote at my TV every time I see those GM commercials with the tag line, "May the best car win". I guess ignorance really is bliss.

It's good to see bankruptcy and being 75% owned by the government hasn't reduced their ego one iota.
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Old 10-18-2009, 06:52 PM   #14
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The best cars did / are winning, maybe it's less ego and more of a way to admit defeat. I don't even like driving their crap as a rental, I can't imagine buying something from them.

The whole 60 day thing is bogus, agreed on the spin part.
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Old 10-18-2009, 06:53 PM   #15
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I bet the dealers make it hard to bring back the car!
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Old 10-18-2009, 06:57 PM   #16
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BigElm, once it is registered it's no longer a "new" car. As far as being a demo, it would depend on the dealer. According to the GF who works for a dealer.

Does anyone know the details of the "money back guarantee"? There has to be so many details and terms it must be almost impossible to actually return a car and get your money back.

Steve

Last edited by jetfan2207; 10-18-2009 at 07:03 PM.
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Old 10-18-2009, 06:59 PM   #17
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Originally Posted by 06wrxlbart View Post
I bet the dealers make it hard to bring back the car!
the dealers, the finance company, the manufacturer. You can't just bring back a depreciating asset w/ no ramifications. We have a dealer around here who advertises a 72 "exchange policy" (i.e. you can trade it back in, at a loss, er, uh, with fees) and it gets people in the door but has no real takers.
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Old 10-18-2009, 07:20 PM   #18
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Originally Posted by bheinen74 View Post
Government Motors.
Remember the Govt, FEMA put NewOrleans residents in Toxic Tin Can trailers full of formaldahyd.
Now the CDC recommends flue shots which are full of Mercury poisons, mercury is linked to Autism.
Does anyone believe the government and what they tell us.
You mean remember what the news said. New orleans and Louisiana let themselves down NOT THE GOVERNMENT
MIssissippi, alabama delt, rebuilt fast and helped/had supplies ready to go. Even after gustov galveston rebuilt fast. Its the lazy/currupt and blame the government attitude that has new orleans where they are today.
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