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Old 02-11-2010, 11:19 PM   #1
BOY
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Default Relatively few complain about Toyota

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Relatively few complain about Toyota
By Ben Rooney, staff reporter

2010 Toyota CorollaNEW YORK (CNNMoney.com) -- Despite a torrent of high-profile recalls that have tarnished Toyota's once stellar reputation, a study published Wednesday reveals that the automaker actually gets fewer customer complaints per car than the majority of its competitors.

Edmunds.com reviewed more than 200,000 complaints filed with the National Highway Traffic Safety Administration (NHTSA) over the last decade and found that Toyota ranked 17th among the top 20 automakers in the overall number of complaints per vehicle sold.

The results come amid a series of recalls totaling more than 8.1 million Toyotas worldwide, including 400,000 of the popular 2010 Prius hybrid for problems associated with sticking brake pedals, software glitches and faulty floormats.

The study was based on the percentage of complaints each automaker received versus the total number of vehicles they sold in the United States between 2001 and 2010.

As a result, British carmaker Land Rover had the highest proportion of complaints relative to the number of cars it sold. The company received 0.6% of the total complaints in the database, while its sales amounted to only 0.1% of all new cars sold in the United States.

Meanwhile, Toyota had 9.1% of all the complaints in the database. But the company was number 17 on the list because its sales made up 13.5% of the U.S. market.

According to the study, Toyota had fewer complaints than its American rivals. Ford was number 10 on the list, while General Motors came in at number 11.

The only automakers to receive fewer complaints than Toyota were Mercedes-Benz, Porsche and the Mercedes-made Smart Car.

Among the other automakers that ranked high on the list were Suzuki and Isuzu, which came in at numbers 2 and 3 respectively. German automaker Volkswagen came in at number 4.

The complaints lodged against Toyota ranged from minor problems with lighting to more serious issues such as sudden acceleration and difficulty steering. But the study did not rate the reported incidences for severity.

Edmunds.com said that it found some unreliable reports in the database, including one complaint indicating that 99 people had died in one vehicle as a result of an accident. It also said that about 10% of the complaints appeared to be duplicates.

Quality control: Not just Toyota's problem
While the issues raised by Toyota's recent recalls shouldn't be overlooked, quality control concerns are apparent across the entire automobile industry, said Jeremy Anwyl, Edmunds.com chief executive.

"A broader view shows that consumer complaints reflect an industry issue, not just a Toyota issue," said Anwyl. "It is no longer an option for car companies to dismiss consumer complaints, even if the event is difficult to replicate or diagnose."

Some automakers assume that customer complaints are the result of driver error and not necessarily a reflection of design problems, said Jeannine Fallon, an Edmunds.com analyst.

"It depends on the culture of the car company," she said. "But it's clear now that Toyota has not had very many conversations with NHTSA."
http://autos.yahoo.com/articles/auto...-about-toyota/
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Old 02-12-2010, 01:13 AM   #2
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I'd be interested to see the results from a narrower time period, e.g. 2006-2010, instead of a decade. Lots of things have changed in ten years -- domestic quality has been steadily rising, and Toyota quality has been steadily declining.
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Old 02-12-2010, 10:34 PM   #3
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Its all relative.
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Old 02-12-2010, 10:43 PM   #4
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I'm the only one in my family who doesnt have a Toyota or a Lexus. And owning 10 Toyotas/Lexuses between the 6 of them in the last 10 years, 2 of them hybrids, none of these vehicles has given any reason not to buy another. I myself hope to own a Lexus some day.
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Old 02-12-2010, 11:37 PM   #5
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^^ My dad just picked up a loaded 2010 Venza last weekend actually.. seems to like it.

In my opinion, the whole recall issue has been blown completely out of proportion...Should be interesting to see how it all plays out though, with congress wanting a CEO who doesn't speak much in the way of English to come testify.. should go down rather well..
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Old 02-13-2010, 09:24 AM   #6
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Congress always wants their face time to pretend they are doing something useful. I did not immediately think about his relative lack of english skills. It should not be to much of a problem though. Look at what other CEOs do. They just repeat the same thing pretty much. Some sort of minor mea culpa, and then deny they did much wrong. I have had 2 toyotas myself in the past. I am not nearly as enamored as some appear to be, but I would not mind another in the future if they are priced reasonably compared to their competition that I think is equally good.
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Old 02-13-2010, 10:56 AM   #7
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I've had several, there are several in the family, and I used to sell em. I can say this... the Chevy dealer next door used to flatbed brand new cars back for service all the time (still had paper plates on em) and we hardly ever saw those types of issues (OK, I've had an Acura or two and a couple of Subarus towed back). Seriously, if EVERY toyota was recalled tomorrow they'd still have a better historic track record than any other manufacturer out there. These are machines, machines with lots of moving parts and (now) lots of electronics with lots of 1s and 0s. Imagine if our cars had the same issues as our Windows computers! I say again, its all relative.
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Old 02-14-2010, 09:15 AM   #8
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Quote:
Originally Posted by BOY View Post
I've had several, there are several in the family, and I used to sell em. I can say this... the Chevy dealer next door used to flatbed brand new cars back for service all the time (still had paper plates on em) and we hardly ever saw those types of issues (OK, I've had an Acura or two and a couple of Subarus towed back). Seriously, if EVERY toyota was recalled tomorrow they'd still have a better historic track record than any other manufacturer out there. These are machines, machines with lots of moving parts and (now) lots of electronics with lots of 1s and 0s. Imagine if our cars had the same issues as our Windows computers! I say again, its all relative.
If our cars had the same issues as our windows computers I would be ecstatic. My computer is extremely easy to build, repair, and has hardly any problems at all. Because it has almost no moving parts. It also is modular and easy to fix. That is why I am enamored with electric cars partially. They would be far easier to fix, though there are disadvantages as well (like shocking yourself and dying )
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Old 02-14-2010, 11:14 AM   #9
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My biggest complaint about Toyota is that the IS 250 is so damn slow. Put that thing on a diet!
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Old 02-14-2010, 11:35 AM   #10
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Originally Posted by sxotty View Post
If our cars had the same issues as our windows computers I would be ecstatic. My computer is extremely easy to build, repair, and has hardly any problems at all. Because it has almost no moving parts. It also is modular and easy to fix. That is why I am enamored with electric cars partially. They would be far easier to fix, though there are disadvantages as well (like shocking yourself and dying )
I was referring to the software, not the hardware. I do agree with you though. Much like LCD TVs have vastly fewer parts and vastly lower costs to produce than a CRT (but are marked up substantially more than said CRTs were) the electric car will have far fewer moving parts, cheaper construction costs, etc. The batteries and the R&D are the wildcards.
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Old 02-14-2010, 01:15 PM   #11
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I'm back with Toyota after a 10 year hiatus. I forgot just how well built these vehicles are. My Tundra is powerful, comfortable, and I wouldn't hesistate to take it deep in the bush, trusting that it will get me out safely.

On a related note, my 06' GMC minivan costs me an average of $1200 a year to keep it on the road. I was just hit with replacement wheel bearings (not even hellaflush, srsly!), swaybar endlinks, and my steering rack is leaking.

It has 36,000 miles on it. It was two months old when the crank pulley burned through the engine wiring harness leaving my wife and kids stranded. And these are the ****os who are attacking Toyota?



It's nothing more than the NHTSA, under guidance from the parent company of GM (the government) using negative tactics to attempt to steer business away from Toyota. They can't win any other way.
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Old 02-14-2010, 01:19 PM   #12
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I've heard that the Tundra is just an awesome vehicle all around. I know a few people that have em, and I've never heard a complaint. I know that Toyota is worried since the full size market has shrunk. My take on it is that many of the previous customers had no use for a gas guzzling full size. They just wanted a big truck. Find a way to increase the fuel economy then a portion of those customers will trickle back. The wife has a hard time arguing against a truck that gets 25 MPG when her CUV does worse. Something to think about.
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Old 02-14-2010, 11:46 PM   #13
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i have an 84 toyota pickup that still runs alot with my bothers tundra, 94 pickup and my dads 02 tacoma, there has not been one time any any of the vehicles have done anything more than the need oil change, or minor maintenance, even at 26 years old and 280k miles, i would not hesitate to buy another toyota, or recommend them to everyone i talk to.
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Old 02-14-2010, 11:53 PM   #14
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Very interesting. I was walking with my girlfriend yesterday, and somehow the subject of the Toyota recalls came up. She drives a 2004 Toyota Corolla S (which is not affected by the recalls yet), though she said that the recent recalls would not deter her from buying another Toyota. Though possibly her previous vehicle (a POS 1993 Pontiac Grand Am) had something to do with it... it had problems left and right, and she got rid of it after the control arms on the front left axle broke... while the car was sitting in a parking lot.
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Old 02-16-2010, 03:19 AM   #15
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toyota has fewer complaints because their drivers die before they could complain.. lol
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