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Old 05-27-2002, 06:04 PM   #1
WRXnFX
Alaskan Mafia
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Member#: 10398
Join Date: Sep 2001
Chapter/Region: AKIC
Location: Corner of Easy and Lazy
Default More on Continental Subaru....

A couple days ago, I sold a Kartboy short shifter to Big Worm. If you don't already know his story, his car was another casualty in the glass tranny saga. I took apart his center console and shifter boot and found some parts other than stock WRX parts. I'm not sure if the parts are from another Subaru model or what? The shifter stalk was cheap looking and the end link on the linkage wasn't as wide. I'm guessing those parts come on the tranny but what car are they for? Just remember to always check the work of a mechanic after they are done working on your car and if you have questions then ask before it's too late.

Winslow
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Old 05-28-2002, 02:40 AM   #2
KapaFool
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Location: Anchorage ALASKA
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2010 WRX4FD
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Continental Subaru Service Dept. and Parts.
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Old 05-28-2002, 05:28 AM   #3
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One more for them.:monkey:
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Old 05-28-2002, 10:41 PM   #4
AutoXr
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Location: South Central, Alaska
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I want to make it clear to everyone that I have not had any problem with Continental on either the Mazda or Subaru side of the house although I understand that some of you have. As an example, they have done a great job giving me competition alignments over the past 3 years without charging me an arm and a leg as other places have, despite my requirements. I also have never had a warantee claim rejected by them on my Miata or WRX.

While this situation is different, I encourage everyone to work with the local Subaru service department thoroughly before escalating to SOA.

As most of you know, Jake is one of the servie reps at Continental and will go out of his way as much as possible to ensure that you are getting a fair deal. However, he can only be as flexible as he is allowed to be. Bottom line, don't let it get personnal since there is only so much that he can do for us as a Subaru club member.
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Old 05-29-2002, 01:08 AM   #5
KapaFool
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I don't have as much problem with the service dept. than I do with the parts dept. I just want to hit those f*****rs in the head with a baseball bat. They act like they know all the parts for the car and when you ask for something thats not on your vehicle they try to be all smug and arrogant. Ahl go there later and name those SOB's on this site so next time you go there you can see who they are. As for the service dept., I only hear stories of denied warranty work because of aftermarket parts that aren't even related to the problem. For example is tranny grinding noise (sounds like grit inside the tranny) that is blamed on the Kartboy Shortshifter. Here's to Continental Subaru! :monkey:
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Old 05-29-2002, 01:16 AM   #6
AutoXr
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I get the feeling that you're holding out on us Kapa. How do you really feel about this?
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Old 05-29-2002, 04:19 AM   #7
WRXnFX
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Kato's situation with the grinding noise was a miscommunication. Jason explained the problem but Subaru automatically assumed that the aftermarket part was the culprit. They need to work the problem and not assume that the aftermarket part is what caused the damage. Most aftermarket parts are of high qualaity that usually exceed the OEM part. Key word, "usually." After Jason reexplained his problem, Subaru refunded his money and scheduled him for another evaluation. Continental needs to go into a customer discrepancy with an open mind, working the problem with all possible solutions for the cause of the problem. Their communication skills suck when it comes to working with the sterotypical subaru enthusiasts. Do you think they would have treated him the same if he was an older gentlemen? What do you think they would do if I brought my car in for repair?

Noi had Continental Subaru repair his transmission and it came out with other than OEM WRX parts. I tried to install a KartBoy short shifter stalk but quickly found that Continental had installed parts that were unlike every WRX I have worked on. I told him he should at least find out what parts they installed to ensure they didn't replace his broken parts with cheap or wrong substitutions. I wouldn't be happy if I found that in my car. I'm still waiting for an explaination. We'll see.

Winslow
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Old 05-29-2002, 04:26 AM   #8
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:monkey: SOA and :monkey: Continental they dont do S*** for S*** they dont give a damn and they never will 25 clutch drops and tranny goes out thats what cough this guy told me BS whats that got to do for me. The parts they dont know SH**!

You will see when you take your wrx for warranty work youll love them then.
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