Welcome to the North American Subaru Impreza Owners Club Wednesday August 31, 2016
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Go Back   NASIOC > NASIOC Reviews > Vendor Reviews

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads. 
Reply
 
Thread Tools Display Modes
Old 01-15-2016, 02:46 PM   #1
funk32
Scooby Specialist
Member Sales Rating: (8)
 
Member#: 245787
Join Date: May 2010
Chapter/Region: E. Canada
Location: Canada
Vehicle:
2004 STi
PSM

Unhappy WASP Composite

Well my frustration is coming to a boiling point with WASP Composite. I want to let everyone know how my interaction has gone, maybe others have had the same and have yet to come forward.

6th Sept 2015: After failed email attempts, I went to Facebook to see if I could get something from there but received nothing back.

19th Oct 2015: I contacted Mark of Jager Racing on the forums and he asked me to email him, I did so promptly. Shortly after Mark contacted Wasp composite on my behalf, I received a Facebook message. Later that day we came to an agreement on what I wanted to buy and for how much. (I am in Portugal at this time).

22nd Oct 2015: Finally sorted out my CC (someone had skimmed it right before I left the country fml) payment was made. I will add that he did mention that he wouldn’t be able to complete everything right away due to his support at the super battle laps, which I had no issues with as I wasn’t even in the country.

10th Nov 2015: Finally, back in Canada and I asked how the progress was, the splitter had been completed and he was working on the trunk.

22nd Nov 2015: Both the trunk and the splitter were completed and when I asked about the canards he stated they were in-stock.

3rd Dec 2015: Splitter was supposed to have shipped according to Wasp and the trunk would follow the week after.

8th Dec 2015: Asked if the splitter had been shipped yet and the answer was no and that FedEx was picking it up today and the trunk would have to be shipped when I came back from vacation.

10-15 Dec 2015: I tried contacting to see the status of the splitter, was not able to get a hold of them and assumed the Splitter had not been shipped so I asked them to hold it due to going on vacation.

5th Jan 2016: Asked to have the splitter shipped as I was returning home, was told it would be shipped on Friday (8th).

11th Jan 2016: shipping label was created for the splitter. Now they say they need to finish the canards after I was told they were in-stock on 22nd Nov 2015.

12th Jan 2016: splitter finally shipped. Trunk was supposed to have been shipped tomorrow.

14-15 Jan 2016: No contact from Wasp, this was my last msg “good morning, I am not sure what is going on here but I am becoming a bit frustrated. I am being deployed on the 26th for 2 weeks so I need this shipped asap so I can still be here to receive the package.”

----------------------------UPDATE-----------------------------------

18th Jan 2016: Shipping label for second package with the rest of my order was created.

19th Jan 2016: second package was shipped. Same day the Splitter arrived at the house. After opening it and inspecting for damage I found it to be in great shape. I then test fitted it with the bumper to find out it was the WRONG splitter. It was the 3” street version and not the 5” race version I had ordered, plus there was no space on the sides to mount the endplates I had ordered to go with it. I contacted WASP as soon as I could. He asked me to take a tape measure and check and send him a picture. He tells me he remembers that I had asked for a 5” and he said he remembers making it for a 5” and that he even borrowed a bumper for measurements. I asked if there could have been a mix up and his reply was that it could not have happened as mine was the only splitter for a Subaru he made recently. Asked if my lip or bumper were different than others, I said No. “Let me get a bumper and I will answer your question and you will get a new splitter with straight edges for end plates, I am gonna get a bumper tomorrow (hopefully the customer drops it off) and I am gonna check my template and get back to you”.

20th Jan 2016: Wasp was not able to get the bumper from another customer.

21st Jan 2016:
Wasp tells me Customer didn't show up yesterday. He is going to a different shop tomorrow and get it himself.

22nd Jan 2016: nothing heard.

23rd Jan 2016: I send these message “I am starting to think a refund for the Splitter might be an option, which is a shame as I was super excited about this part. Being that I had ordered this Oct 22 and have seen delay after delay and then the wrong splitter show up. I am having concerns that this is going to continue to be drawn out even longer and not be resolved. Having to rely on one of your customers to bring a bumper so you can build me a new splitter is concerning since I thought you'd have a template ready to go. I can't see myself waiting another 3-4 weeks for this to be fixed. I have been patient with this situation but sometimes it is better to cut your losses and this may be one of those situations. Please let me know your thoughts and how you'd like to proceed.”

24th Jan – 25th Jan 2016:
nothing heard.


This has pretty nearly mirrored my interactions with Kognition when trying to get a wing in the spring;
Quote:
Originally Posted by funk32 View Post
Well I am at the end of my wits with this guy. It is a shame since the products he produces are suppose to be top notch and would fit perfect with my build.

The Kognition wings are used by many Subaru's on the TA circuit around the world.

Well here is my story SO far and might end today. When I placed the order on Nov 20th I was told the shop would be closed pretty much all Dec, which I had no issues since the car is still in build mode and wont come out in the winter. As you can see in the time line things are not adding up and I feel like I am eating a expensive Bull**** sandwich right now. I have left out some of the info in he emails that make this look even more silly, I am not here to overly BASH just vent and letting people know what has gone on. I have seen this kind of issue while I was researching but figured it was an isolated issue and the quality is worth the wait. BUT there comes a time were the BS is too much and things need to stop.

TIME LINE TO DATE

Nov 20th placed order to Kognition for a 68.5” wing during the winter sale which was $1299 USD I belive the regular price is $1500
Feb 7th was told the wing would be completed in 2 weeks, 23rd ish
Mar 6th was told there was an issue with the metal at the waterjet company and had to switch and was pushed back 3 weeks
Mar 16th was told I would have the wing by the 18th of April
Mar 19th was told it would be done in a week
Mar 31st was told it would ship by Friday the 3rd
Apr 4th was told it would be out by Monday 6th
Apr 7th told it would ship NLT Friday 10th
Apr 9th was told Friday would be to big day
Apr 10th was told the owner had left and not shipped the wing
April 10th shipping label was created, asked if there was a way to get it here before Friday and was told he would look into it on Monday.
Apr 13th Wing still has not moved and Have asked him to cover some of the cost to get it here on time….waiting on answer

UPDATE REFUND REQUESTED
Losing faith in the Composite businesses that deal with Subaru enthusiasts. I feel I have been pretty reasonable.
* Registered users of the site do not see these ads.

Last edited by funk32; 01-25-2016 at 09:34 PM.
funk32 is offline   Reply With Quote
Sponsored Links
* Registered users of the site do not see these ads.
Old 01-25-2016, 09:33 PM   #2
funk32
Scooby Specialist
Member Sales Rating: (8)
 
Member#: 245787
Join Date: May 2010
Chapter/Region: E. Canada
Location: Canada
Vehicle:
2004 STi
PSM

Default

Updated
funk32 is offline   Reply With Quote
Old 02-13-2016, 11:57 PM   #3
slide
Scooby Specialist
Member Sales Rating: (1)
 
Member#: 1130
Join Date: Mar 2000
Vehicle:
2013 STI Hatch
DGM

Default

Dang this sucks. I was going to have them do my flat bottom....
slide is offline   Reply With Quote
Old 06-05-2016, 06:27 PM   #4
slide
Scooby Specialist
Member Sales Rating: (1)
 
Member#: 1130
Join Date: Mar 2000
Vehicle:
2013 STI Hatch
DGM

Default

Any updates on wasp or kognition?
slide is offline   Reply With Quote
Old 06-28-2016, 04:01 PM   #5
kos
Scooby Specialist
Member Sales Rating: (36)
 
Member#: 118334
Join Date: Jun 2006
Chapter/Region: SWIC
Location: Bouncing off Kerbs
Vehicle:
2005 AW RS + 2006
Time Attack WRX

Default

Had similar issues with both Wasp and Kognition. Many missed dates, missed promises, excessive wait times. After 6+ months on both dealings, the parts finally arrived.

I will echo your statement, that it's a shame there aren't any composite businesses that are on top of their game for Subarus.
kos is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

All times are GMT -4. The time now is 02:45 AM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2016 Axivo Inc.
Copyright ©1999 - 2016, North American Subaru Impreza Owners Club, Inc.