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Old 10-31-2006, 11:51 PM   #126
diebel
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Member Sales Rating: (5)
 
Member#: 122005
Join Date: Aug 2006
Chapter/Region: South East
Location: APK YO!
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PSM Water Spot Camo
Team Free Candy

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great customer assistance from dan. i thought i had accidently double ordered something and he checked to make sure it was just one.
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Old 11-01-2006, 05:10 PM   #127
culmination
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Join Date: Mar 2004
Location: 626 area
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2004 GT35R STi
PSM

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no drama here
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Old 11-08-2006, 09:48 PM   #128
cardshark
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Member#: 122792
Join Date: Aug 2006
Location: Ohio
Vehicle:
2005 Impreza WRX
Obsidian Black Pearl

Subaru Stars

How do I find out it FastWRX.com is an authorized Cobb dealer? I want to buy an accessport V1 if they still have it but I want to know the warrenty will still apply.

um, ok I did just pm Dan. I was just wondering if anyone knew off hand.

Last edited by cardshark; 11-08-2006 at 10:15 PM.
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Old 11-08-2006, 11:13 PM   #129
Mach V Dan
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Chapter/Region: MAIC
Location: Sterling, VA
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We are an authorized Cobb ProTuner, and can both sell you a Cobb AccessPort and tune it for you. And yes, it'll be fully warranteed. (Warrantied?)

--Dan
Mach V
FastWRX.com
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Old 11-09-2006, 09:11 AM   #130
craesq
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Join Date: Oct 2002
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I just had my first and last experience with fastwrx.com . I ordered a RBS front lip from them and they (Alex and Will) told me (and it is posted on their website) that it would take 1-2 weeks for delivery. I called after 2 weeks just to see if I could get an update. They told me that they did not know anything; they provided no UPS tracking number and did not even offer to call the vendor. They told me to try again next week, which I did. At that time, they told me 4-6 weeks. I was confused and asked why. They said they were too busy to tell me and to check an email they had sent to me. Of course, there was no email. So finally, after 3 1/2 weeks of waiting, I called them yesterday. They still had no idea where the front lip was or where in the shipping process it was. Alex said he would check with the vendor and call me back. I told him to call me back before the end of the day or I would cancel the order. He told me that they would call, but they never did. So, I canceled the order.

I should have known I'd get terrible service because when I first called to order the $400 lip, they told me to hang up and order it online. That tells you everything right there.

Chris Allen
703-784-9001
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Old 11-09-2006, 11:42 AM   #131
Mach V Dan
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Location: Sterling, VA
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Oooouch. Chris, as I mentioned when we spoke on the phone this morning, I am extremely sorry you weren't treated properly. We should have been more polite in all aspects of this, and I've been having some heart-to-heart talks with my staff about it.

Looks like that spoiler will be painted by Monday. I'll be contacting you when it's ready, but if you don't want it, no problem.

I never want any Mach V customer to be unhappy with their experience, much less angry enough to actually write about it online. It may be that it's too little too late, but I'll do my best to make things right for you.

--Dan
Mach V
FastWRX.com
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Old 11-09-2006, 12:33 PM   #132
sodo
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2013 WRX

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Dan,

Any update with my injector clips?

Gerry
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Old 11-09-2006, 01:37 PM   #133
Mach V Dan
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Quote:
Originally Posted by sodo View Post
Dan,

Any update with my injector clips?

Gerry
On the way from Japan. I don't know if they're coming by boat or albatross or what, because they're telling me they'll be arriving here in about two weeks.

--Dan
Mach V
FastWRX.com
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Old 11-09-2006, 03:13 PM   #134
sodo
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Quote:
Originally Posted by Mach V Dan View Post
On the way from Japan. I don't know if they're coming by boat or albatross or what, because they're telling me they'll be arriving here in about two weeks.

--Dan
Mach V
FastWRX.com

I thought it was 2 weeks from my purchase date which was 2 weeks ago? So is it another two weeks?

Thanks.
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Old 11-09-2006, 03:31 PM   #135
Mach V Dan
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Chapter/Region: MAIC
Location: Sterling, VA
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Quote:
Originally Posted by sodo View Post
I thought it was 2 weeks from my purchase date which was 2 weeks ago? So is it another two weeks?
Yep, that is what they are telling me now. I can only forward on what the Power Enterprises powers that be tell me.

--Dan
Mach V
FastWRX.com
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Old 11-09-2006, 03:34 PM   #136
sodo
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Quote:
Originally Posted by Mach V Dan View Post
Yep, that is what they are telling me now. I can only forward on what the Power Enterprises powers that be tell me.

--Dan
Mach V
FastWRX.com


Its cool... Thanks Dan!

Gerry
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Old 11-13-2006, 03:57 PM   #137
djyuck
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Member#: 119645
Join Date: Jul 2006
Chapter/Region: MAIC
Location: Fairfax, VA
Vehicle:
2006 STI
Black/Gold

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I wanted to let everyone know my most recent encounter with Mach V.

I am leaving for Army OCS tonight. aI realize this morning my car is not boosting properly, and is barely driveable. I call Mach V and explain that my only transportation to Ft. Benning, GA (on timed orders) is not running properly because of a suspected boost leak. They say they are totally booked, but I could bring it by later and can possibly get it checked out. I arrive very early and Dan (I believe) uses his break time to find my boost leak, fix it, and road test it with me. If that is not 10/10 service I don't know what is. Thanks so much for being considerate of my desparate situation. Next time I will make an appointment far in advance I will look forward to doing business through fastwrx.com if I am stationed far away.
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Old 11-26-2006, 03:44 PM   #138
sodo
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2013 WRX

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Dan,

Any updates on these clips?
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Old 11-27-2006, 05:37 PM   #139
Turn in Concepts
NASIOC Vendor
Vendor Sales Rating: (159)
 
Member#: 93646
Join Date: Aug 2005
Chapter/Region: MWSOC
Vehicle:
Many Track Records
Let us help you go fast!

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I recently ordered a new haynes manual from Dan over at Mach V. Manual came in in perfect condition, and it's a great addition to my library. I was SO excited that I showed the wife. To which she just rolled her eyes, and made some insulting sound. Perhaps, if I'm super nice to her I can talk her into trying a few things in this great, limited release, hard to get manual.
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Old 11-27-2006, 08:47 PM   #140
Mach V Dan
NASIOC Vendor
Vendor Sales Rating: (60)
 
Member#: 12029
Join Date: Nov 2001
Chapter/Region: MAIC
Location: Sterling, VA
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Quote:
Originally Posted by sodo View Post
Dan,

Any updates on these clips?
Same story as before from PE. "A few more weeks." Me: "Why did you say the same thing several weeks ago?" PE: "We don't know exactly when it'll be here, but we didn't want to say we didn't know."

Sorry. Maybe the other shops were right not to attempt to get these.

--Dan
Mach V
FastWRX.com
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Old 11-27-2006, 09:11 PM   #141
sodo
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Quote:
Originally Posted by Mach V Dan View Post
Same story as before from PE. "A few more weeks." Me: "Why did you say the same thing several weeks ago?" PE: "We don't know exactly when it'll be here, but we didn't want to say we didn't know."

Sorry. Maybe the other shops were right not to attempt to get these.

--Dan
Mach V
FastWRX.com
Cant you speak to someone higher up?
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Old 12-18-2006, 04:01 PM   #142
Red Devil
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Chapter/Region: NWIC
Location: Bellingham, Washington, USA
Vehicle:
2004 WRX Sedan
WR Blue

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Over the years, I have had the opportunity to speak to the guys at Mach V on the phone several times with odd requests for parts, info and just general car talk BS. Always helpful, and never rushed to order anything, even helped me decide to get something cheaper than I had intended since it was all I really needed.
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Old 12-20-2006, 06:31 PM   #143
jmhubbard01
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Chapter/Region: International
Location: fantasy island
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2003 ...
grey

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Certainly consider ordering from this vendor. Speaking from multiple order experience (including some hard to find stuff), you will not be disappointed.
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Old 12-20-2006, 11:23 PM   #144
04blacksti
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2004 subaru wrx STI
black

Default fastwrx

Fastwrx.com lets start on the good foot they have a good selection of stuff for the 2004 sti and more they also have a great web site .....but on december 3 i orderd some stuff utec,remote map switcher,lug nuts,oil pressure gauge,egt,water temp also the aps dualvent bov all these great products but today is the 20th 17 days later and my heart herts. now they did give me a price match on the utec and the selector but get this some of the stuff i orderd was sold to somone else so half of it is coming friday the other stuff is going to be here soon the bov did not even come in yet and i have no idea when the rest of the stuff is going to come in. I thought you guys might wanna know i still want to order stuff from them i just hope things improve in the future
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Old 12-23-2006, 01:30 AM   #145
O5UUREKS
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Join Date: Oct 2006
Chapter/Region: MAIC
Location: Virginia
Vehicle:
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OBP

Default AP tuning

Quote:
Originally Posted by marcymarc View Post
how about tunning wise???

Any tuning reviews?
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Old 12-23-2006, 08:15 AM   #146
Mach V Dan
NASIOC Vendor
Vendor Sales Rating: (60)
 
Member#: 12029
Join Date: Nov 2001
Chapter/Region: MAIC
Location: Sterling, VA
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Quote:
Originally Posted by sodo View Post
Cant you speak to someone higher up?
Follow up on this: Power Enterprises USA has apparently changed staff, so we have some new hope of getting sodo's parts.

--Dan
Mach V
FastWRX.com
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Old 01-08-2007, 04:21 PM   #147
Winner
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Member Sales Rating: (38)
 
Member#: 106050
Join Date: Jan 2006
Chapter/Region: MWSOC
Location: Baller Country
Vehicle:
- pm Josey Wales

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Just bought some BC racing BR series coilovers and a Hotchkis competition sway kit and got a great deal on it, Josh was very helpful w/ answering all my ?'s and pmed me very quickly and was a very nice guy, will do business w/ them again..-steve
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Old 01-12-2007, 03:28 AM   #148
05 wrx sti
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Chapter/Region: South East
Location: Biloxi , MS
Vehicle:
2005 CGM Sti 23psi
GT35R+METH 471whp/448trq

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+1 import image! Got my clutch in really fast! I love the service and will do buissness with import image again! =) Thanks for all the info when i needed help.
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Old 01-22-2007, 05:55 PM   #149
subpreza
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Member#: 2940
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Chapter/Region: TXIC
Location: League City
Vehicle:
2002 AMG C32
Black Opal

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thank you thank you thank you!!!! Josh is great!! Fast shipping, quick response, and super nice guy.....Thanks for putting up with my BS questions!!
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Old 01-31-2007, 12:31 PM   #150
ColesSTi
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Chapter/Region: MAIC
Location: La Plata, MD
Vehicle:
2005 Impreza WRX
Blue

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I orderd a couple Turbo XS things from Josh after seaching for the best price all over. Not only was he the cheapest but I know the others would have not got it to me as fast!
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