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Old 06-07-2002, 10:03 AM   #1
Turbo4
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Member#: 19727
Join Date: Jun 2002
Thumbs down gerald Nissan Naperville NEVER AGIAN

I originally took my car in for warranty repair to fix rattle in my dash. After the work was done I received my car and there were nicks and cuts in my dash around the area the mechanic had been working. I went and told Derrick the service manager at the time that my dash was damaged. He looked at my dash and got the mechanic to explain what had happened. John the mechanic told Derrick that the damage was there before starting the work and that he noted that on his service ticket. Blue in the face I told Derrick that was impossible and he agreed because he had inspected my car before the work had been done. He apologized and explained that heíd have the car repaired at a later date. The dealership repaired the damaged caused by the mechanic. Now the same rattle in the dash was apparent so I took the car in for the 3rd time also to have them look at 2 other warranty issues. My clutch had a shutter and the right side front passenger door panel was bubbling. Now there was a new service manager working there. He took in my car to diagnose the problems and I was given a rental car while they did the work. I was told that they needed to order a new clock to fix the rattle in the dash, a new clutch to stop the shutter and a new door panel. All of these parts needed to be ordered and I was told I would be contacted when the parts came in. A month passed and I called the dealership to find out the status of the parts and was told that they were in. Iím now dealing with a new service manager the 3rd one in the course of four months. I was told that the work could be scheduled the week of the 17th. So upon trying to schedule my appointment I was told that I would not be issued a car while the work was being done to my car. After explaining my circumstance to the service manager I was told that he was not going to give me a courtesy car even after all the inconveniences the dealership had already caused to me. I was told that the dealership didnít have to issue a courtesy car unless the work would take more than 8 hours. The service manager told me after he had the car eight hours he would give me a courtesy car lots of good that would do me actually costing me another trip to the dealership. I explained I needed a car regardless and asked how long they would have the car and he was unsure. After much runaround I was told that he was aware of my situation and that he was making a judgment call and I was told that I would be better off taking my car to another dealership. I called SOA Subaru of American and filled a complaint against the dealership. Given the fact that the original problem I took my car in for repair was never fixed and actually damaged by the dealership during attempt to repair the problem should have warranted a courtesy car. Given the fact the dealership had my car for 3 different days never actually fixing the original problem should have warranted a courtesy car. Now Iíll be inconvenienced once more because I need to take my car to a different dealership so they can diagnose my car and order the parts that Gerald Nissan already had done. Mind you this is on a brand new 2002 car that currently has 7000 miles. Iíll never do business with Gerald Nissan in the future and feel that they handled this in a very unprofessional manor I also feel that the service manager was rude and unprofessional.
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Old 03-20-2012, 09:49 AM   #2
jgerald
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was this Gerald Nissan or Gerald Subaru? you say Gerald Nissan?
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Old 03-24-2012, 02:19 PM   #3
T_Racer69
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Member#: 188079
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Chapter/Region: South East
Location: Brunswick, GA
Vehicle:
2003 Stg 2 Bug Wagon
Sonic Yellow

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Not bad fellas, only 10 years to find the thread and respond!
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