at the end of my rope with this paint issue and subaru

mattesonb · 07-16-2010, 04:18 PM

i purchased a 2010 forester in OBP in the end of may and the next day noticed these strange bumps on random parts of the car. took it back to subaru and they "detailed" it for me (left halo's everywhere and didn't do anything about the bumps) they don't know what caused it but admit they must have been on the car before purchase. the SOA rep says they are an environmental and caused by "bee poop". they offered to have my car "detailed" at the dealership again. i told them that was unacceptable and i want them to pay to have if professionally detailed. the quote i got for a full paint correction was $350 and they are currently deciding what to do.

after a bit more research i discovered the culprit of the strange bumps to be this yellow raindrop looking marks on the car, which i am assuming is what the rep is claiming to be "bee poop". this brings me to a bigger issue though, why does this yellow stuff cause my clear coat to rise and leave a bump after it has sat on the paint. is that normal? i feel like it is a defect int he clear coat or something.

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RealStreet · 07-16-2010, 04:24 PM

That is unacceptable, my girlfriend was given a new WRX after the paint was obviously shoddy.

mattesonb · 07-16-2010, 04:27 PM

they are claiming that since they are a result of it being exposed to the elements on the dealers lot and not from the production process its not their fault

240sxguy · 07-16-2010, 04:30 PM

The funny thing is, it isn't their fault.. but it IS their problem.

Kean · 07-16-2010, 04:36 PM

Quote:

Originally Posted by mattesonb

i purchased a 2010 forester in OBP in the end of may and the next day noticed these strange bumps on random parts of the car. took it back to subaru and they "detailed" it for me (left halo's everywhere and didn't do anything about the bumps) they don't know what caused it but admit they must have been on the car before purchase. the SOA rep says they are an environmental and caused by "bee poop". they offered to have my car "detailed" at the dealership again. i told them that was unacceptable and i want them to pay to have if professionally detailed. the quote i got for a full paint correction was $350 and they are currently deciding what to do.

after a bit more research i discovered the culprit of the strange bumps to be this yellow raindrop looking marks on the car, which i am assuming is what the rep is claiming to be "bee poop". this brings me to a bigger issue though, why does this yellow stuff cause my clear coat to rise and leave a bump after it has sat on the paint. is that normal? i feel like it is a defect int he clear coat or something.

….yes, bee pollen can be damaging and leave the swollen marks you describe. As to what chemical attributes/reactions cause this, I couldn’t tell you. However, I have been able to correct a few of these that have landed on my own vehicles. The dealer hacks typically have no clue what they are doing. Unfortunately, they have made the problem worse it seems by causing more damage to the finish (i.e. buffer trails/halograms) that will now need to be corrected by a real detailer/professional. In either case, it’s not a manufacturing defect. ….although one could argue attributes of a particular finish might be more susceptible to damage than others. If you have them pay for the correction, make sure it is with a reputable of your choice. At this point, even with the bee pollen not being their fault, I still think they should pay to have their mistake fixed.

mattesonb · 07-16-2010, 04:57 PM

Quote:

Originally Posted by Kean

….yes, bee pollen can be damaging and leave the swollen marks you describe. As to what chemical attributes/reactions cause this, I couldn’t tell you. However, I have been able to correct a few of these that have landed on my own vehicles. The dealer hacks typically have no clue what they are doing. Unfortunately, they have made the problem worse it seems by causing more damage to the finish (i.e. buffer trails/halograms) that will now need to be corrected by a real detailer/professional. In either case, it’s not a manufacturing defect. ….although one could argue attributes of a particular finish might be more susceptible to damage than others. If you have them pay for the correction, make sure it is with a reputable of your choice. At this point, even with the bee pollen not being their fault, I still think they should pay to have their mistake fixed.

thats pretty much where i am at with the situation at this point. im not asking for a new car i just want the paint marks fixed from the "detail" the hack at the dealership did. and considering how much i am paying for the car $350 isnt the end of the world for them

stwang314 · 07-17-2010, 06:10 PM

bee poop? How many bees could take a dump on one car? Lol

lovin' it · 07-17-2010, 07:49 PM

So SOA is telling you it's no their problem?

mattesonb · 07-17-2010, 07:52 PM

SOA want me to get it detailed at the dealership. i told them that this is my 3rd subaru in 4 years and with the amount of money i have spent with them i think a $350 detail was a drop in the bucket for them

lovin' it · 07-17-2010, 10:07 PM

That does suck. I'm kind of surprised, I thought Subaru was more customer oriented? My hood has some orange peel in one area bad.

blueVTsubi · 07-17-2010, 11:40 PM

i have been fighting SOA for two years now about my paint and given up. i have an 06 wrx and all over my entire car the paint is releasing from the primer. ive been to professional shops for opinions and they have contacted subaru. yet SOA still claims its an environmental issue. pretyt much the problem is that SOA did not allow the propper flash times on the primer befor they laid the paint down. so the paint is just flaking away. Subaru really has failed with thier paint.

Kean · 07-18-2010, 12:42 AM

Quote:

Originally Posted by mattesonb

SOA want me to get it detailed at the dealership. i told them that this is my 3rd subaru in 4 years and with the amount of money i have spent with them i think a $350 detail was a drop in the bucket for them

....this is really not an SOA issue. It's not a problem with the paint. The initial problem was due to bee pollen as the dealer stated. However, their botched repair job has caused a new issue. ....buffer trails from their hack(s) trying to correct the damage left by the contaminant. The fault/liability lies with the dealer. ....it's not a quality issue that the manufacturer needs to make good on.

boost4life · 07-18-2010, 10:02 PM

lol sorry to hear about your problem

Quote:

Originally Posted by stwang314

bee poop? How many bees could take a dump on one car? Lol

yellowsocks93 · 07-20-2010, 01:33 AM

I have an apple orchard and due to the amount of bees I bring in in the spring, my car gets covered in bee poop. Even parking my car far away from where the hives are, they still find it all year long.

I too have the raised yellow streaks, tried claying and can't get them removed. Any tips from the pro detailers on how to get this crap off? Will paint correction with a PC take care of this?

Thanks!

torkeh · 07-20-2010, 02:41 AM

I see this all the time on brand new subaru's at the dealership. We have to stay on top of the cars on the lot so that the bird crap doesnt kill the paint, im a detailer at John Howard Subaru, I will say owning a subaru, their paint really isnt that promising.... According to our window stickers at the dealership, every new subaru comes with a 5 year/unlimited mileage paint warranty(of sorts), its hard to tell what it actually covers though... I should know, but dont... haha

hella_sti · 07-20-2010, 11:21 AM

Quote:

Originally Posted by mattesonb

SOA want me to get it detailed at the dealership. i told them that this is my 3rd subaru in 4 years and with the amount of money i have spent with them i think a $350 detail was a drop in the bucket for them

No one gives a crap how much "money" you spent, is it the fault of the dealer when you take your black car through the automated car wash 100 times and the paint is swirled and you want them to repaint it cause you are a lazy doushe? I didn't think so, take the free detail from the dealer and wash your car more often and get your own tools to do it yourself.

I hate when people come into my place of work and expect something for free or a discount just because they spend so much "money" here they feel entitled. Guess what, we produce more in and day then you'll spend in four years, so get over yourself.

mattesonb · 07-21-2010, 12:27 AM

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