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Old 08-21-2010, 03:46 PM   #1
Horkus
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Chapter/Region: VIC
Location: Coquitlam
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Smile How Desperate can this dealer get?



"WE FIX ALL MAKES AND MODELS"?? No dignity!! Subaru Dealer should only limited to Subaru cars. Using subaru's name to fix other brands? I don't think so.
Free Gift? what do you think you'll get? A free wallet flush?
Free timing belt? Consider the timing belt of a Subaru is pretty damn expensive, is it really a good deal? Are they really giving it out for free?
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Old 08-21-2010, 03:49 PM   #2
Jspike
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what does the fine print say?
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Old 08-21-2010, 03:55 PM   #3
notjustforshow
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I've seen dealers in the past say "fix all makes and models"

This is usually when the parent company that owns the dealer has other dealership brands under their belt...ie. Ed's Subaru, Ed's Kia, Ed's Honda!

Also willing to bet the fine print is "while supplies last" and "not applicable to WRX, WRX STI"
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Old 08-21-2010, 04:29 PM   #4
keifun
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Oh yeah I've seen those ads.

The fine print says not applicable to turbo models..=/ guess it wont work for us WRX/STi guys.
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Old 08-21-2010, 04:54 PM   #5
rs420
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Yea... desperation...

Toyota must be desperate too because we work on most makes and models. Its not trying to lure people in with Subaru name, its offering your exsisting customers the option to bring ALL their vehicles to 1 place for servicing. Its also offering an incentive for people to bring the cars to them, not joe blow down the street. Who cares what the gift is. People are cheap and want free ****. You wouldnt beleive how many ppl come in when there is a free gift/promotion running just for that. If I could increase the ammount of ppl that come to my shop by giving out a free flashlight, umbrella, or even recycling bags & gardening gloves I would be dumb to pass up that oportunity.

Oh wait... we do.
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Old 08-21-2010, 05:15 PM   #6
tora
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Isn't it just normal business practice? Oil/Lube places will do services on cars, brake and muffler shops will do oil changes, Tire shops will do a variety of services...it's the nature of business. As times are tough they may branch out a little further but RS420 makes solid points above.
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Old 08-21-2010, 06:13 PM   #7
FunkMasta
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Limiting the types of cars you service, or the services you offer on those cars, is a bad idea. you'd be stupid to turn away customers because they don't have the right badge on the hood.
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Old 08-21-2010, 06:47 PM   #8
HRCboy
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Also gives the salespeople a chance to sell them new cars when their cars is in for servicing. Makes good business sense and not being desperate. Dealers make the most money from servicing not new car sales.
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Old 08-22-2010, 05:40 PM   #9
Impact.blue
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i work for columbia crysler, and we fix all makes a models too.

i think all dealership are doing this practice except those in the automall.
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Old 08-24-2010, 05:37 PM   #10
coolbass
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I've dealt with Nissan and Mazda dealerships before and they take *most* models in for repair. First time dealing with Subaru, but opening up their shops to repair other makes and models doesn't seem like a bad idea.

Most of the time, the shops within a dealership are quite an independent entity from the sales portion of it, so if they're not getting business in equal amounts to the number of sales they do, then the shop suffers even if the sales dept is swimming in profit.

As long as they employ Subaru specialized mechanics and the wait time is reasonable, I really don't see any problems with dealership shops doing this. They're just trying to make money.
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Old 08-24-2010, 06:07 PM   #11
rs420
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Quote:
Originally Posted by coolbass View Post
I've dealt with Nissan and Mazda dealerships before and they take *most* models in for repair. First time dealing with Subaru, but opening up their shops to repair other makes and models doesn't seem like a bad idea.

Most of the time, the shops within a dealership are quite an independent entity from the sales portion of it, so if they're not getting business in equal amounts to the number of sales they do, then the shop suffers even if the sales dept is swimming in profit.

As long as they employ Subaru specialized mechanics and the wait time is reasonable, I really don't see any problems with dealership shops doing this. They're just trying to make money.
Yes and no... The service department or "fixed operations" is parts and service. They are what pay all the bills for a dealership. They pay for all maintenance, property taxes/rental fee's, electricity, and anything else thats comes as a bill to the dealership... the sales dept is normally the "baby" of a GM or a dealer principal because it is a profit center. This is why they normally say that the sales dept is more profitable than service because we cover all the over head vs profits on cars minus salaries.

Your right that they are seperate in the fact that sales dept and service department are run by different department heads, but at the end of the day we all have the same boss.

The factory trained tech thing is what we push for. You can be a tech anywhere and come to our shop and have to go through model specific training and get certified for working on specific models (hybrid, truck, etc..) but the apprenticeships are done through trade schools and normally not specific to brand.

Last edited by rs420; 08-24-2010 at 06:12 PM.
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Old 08-24-2010, 07:12 PM   #12
Splinter
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This thread rocks.
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Old 08-24-2010, 07:19 PM   #13
coolbass
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Quote:
Originally Posted by rs420 View Post
Yes and no... The service department or "fixed operations" is parts and service. They are what pay all the bills for a dealership. They pay for all maintenance, property taxes/rental fee's, electricity, and anything else thats comes as a bill to the dealership... the sales dept is normally the "baby" of a GM or a dealer principal because it is a profit center. This is why they normally say that the sales dept is more profitable than service because we cover all the over head vs profits on cars minus salaries.

Your right that they are seperate in the fact that sales dept and service department are run by different department heads, but at the end of the day we all have the same boss.

The factory trained tech thing is what we push for. You can be a tech anywhere and come to our shop and have to go through model specific training and get certified for working on specific models (hybrid, truck, etc..) but the apprenticeships are done through trade schools and normally not specific to brand.

Damn, the dealership sales guy lied to me. I guess it's not unexpected though, haha.
Sales guy at one dealership (not Subaru) told me that he can't throw in any free services with a car sales because the sales department and service department are separate companies working in partnership so any freebies he gives will come out of his own pocket.
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Old 08-27-2010, 02:09 AM   #14
sam11
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So can anyone recommend a reliable service shop in Vancouver?

Or is it best to just take it to a Subaru dealership (ex. Don Docksteader)?
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Old 09-08-2011, 07:19 PM   #15
subieoutlaw
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Just moved to north shore and did a search and found this thread.

Any decent non-dealership shops?
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Old 09-09-2011, 12:54 AM   #16
sandman21_21
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Quote:
Originally Posted by Splinter View Post
This thread rocks.
Ya exactly. Who gives a crap. Seriously.
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Old 09-09-2011, 06:38 AM   #17
StrikeSTI
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Depending on what you're really more comfortable with, if you prefer the "security" (and i use that term losely) of a dealer than really all dealers to me are the same.. but i rarely go dealers (if ever) i personally find them over priced and over rated and i just don't trust them.. but again thats just MY personal opinion, everyone is entitled to go where ever they prefer to go lol.. But I just take my sti to my friends shop on hastings in between commercial and clark, it's called JRS Auto. They do good work, a couple subies go there too among other great cars.

Last edited by StrikeSTI; 09-09-2011 at 06:48 AM.
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