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Old 09-09-2010, 04:11 PM   #1
ImprezivHokie
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Join Date: Sep 2010
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2011 WRX
SSM - Agile Protuned

Default Very light redish swirl in new 2011 paint

I purchased my 2011 last week and during the first wash, I noticed a light red swirl in the paint at the driver side front corner of the roof. I took it right back to the dealer and am bringing to their body shop Monday to try and have them buff it out, even though I know it won't. It seems as though someone may have grease penned it at the factory for some reason and never washed it off. It proceeded to bleed through the base and can now be seen, fully protected by the factory base and clear. I have expressed that I will NOT accept stripping the factory finish as the car is 5 days old, and am waiting for the body shop to confirm it wont come out and send word back to Subaru. Has ANYONE seen this before, heard of this before, or have any suggestions on what to do. Aggressive as it may seem, I kinda want a new car. The paint is mine to mess up, and aftermarket paint is NEVER the same as factory finish in most cases. Sorry for my rant... Ideas anyone? I'll post pics as soon as I can!
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Old 09-09-2010, 04:19 PM   #2
AutoAesthetica
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I would advise you to be very careful with taking it to the dealership bodyshop. Sometimes these places can be very unjustifiably aggressive with their "detailing" sometimes causing some pretty nasty damage, which in turn can become a cycle as they insist they must fix their own damage. We have seen some cars in terrible condition leave the dealership. Often we hear the most common resolution to a majority of issues is "repaint - wetsand - or buff" even for the most delicate, simply fixes, which is completely innapropriate as far as the finish is concerned but thats the way they do things.

I understand you want to follow protocol but if this is in fact something superficial in the upper levels of the clearcoat, a mild paint cleaner, by hand might be of some resolve.

Have you tried anything in the way of a chemical paint cleaner or even a claybar in the event it is something superficial?

Good luck!
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Old 09-09-2010, 04:29 PM   #3
ImprezivHokie
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SSM - Agile Protuned

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This is my worry as well. I have tried using things to get rid of it. I have detailed cars for a long time, but I'm worried as the paint is very new and wanted to persue it through the dealer before buffing/wet sanding myself. To confirm what I already know, and what the service/paint managers agreed with when they saw it, the body shop has to say "they tried". Then I will need to persue getting subaru to do the right thing. Should I expect this to be a straight up request to have them repaint the roof? I DO NOT want that!

Quote:
Originally Posted by AutoAesthetica View Post
I would advise you to be very careful with taking it to the dealership bodyshop. Sometimes these places can be very unjustifiably aggressive with their "detailing" sometimes causing some pretty nasty damage, which in turn can become a cycle as they insist they must fix their own damage. We have seen some cars in terrible condition leave the dealership. Often we hear the most common resolution to a majority of issues is "repaint - wetsand - or buff" even for the most delicate, simply fixes, which is completely innapropriate as far as the finish is concerned but thats the way they do things.

I understand you want to follow protocol but if this is in fact something superficial in the upper levels of the clearcoat, a mild paint cleaner, by hand might be of some resolve.

Have you tried anything in the way of a chemical paint cleaner or even a claybar in the event it is something superficial?

Good luck!
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Old 09-09-2010, 04:40 PM   #4
ImprezivHokie
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It's also worth noting that I will be present for this procedure and will not take my eye off the person "polishing" it!
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Old 09-09-2010, 07:19 PM   #5
mjyeams
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I've seen the red swirl in person, it def looks like it's under the clearcoat. Doesn't look like a simple fix to me, but hopefully Subaru hooks it up. You might want to migrate forum under warranty issues, that's what this is going to turn into!
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Old 09-11-2010, 12:14 AM   #6
exquisite88
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pictures would be nice but if you said it was a light swirl then it can be easily polished.
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Old 09-11-2010, 12:58 AM   #7
zzyzx85
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Quote:
Originally Posted by exquisite88 View Post
pictures would be nice but if you said it was a light swirl then it can be easily polished.
photos here: http://forums.nasioc.com/forums/show....php?t=2052891
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Old 09-11-2010, 02:53 AM   #8
Jay89
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tbh, without actually seeing it in person its hard to say. but based off of pictures alone, i dont think even wet sanding and polishing will help. that seems to be more of a "perma-stain" type condition. i would advise that you take the car back to the dealership and see if you can get a new car out of it. its highly unlikely, but its possible. i know what its like to have a car repainted. i know the differences in clearcoat. it could be the absolutely perfect color match. but the clearcoat will NEVER be 100% the same. even if they use the same **** the factory uses it wont be the same. if you believe you can polish better than the guy at the bodyshop, i highly suggest you do it yourself to save some trouble. my friends know that nobody but me is allowed to touch (ie power polish, wax etc) my car. although i dont have a really nice car, i simply do not tolerate imperfections in my car's paint. =)

Good luck with your paint. i hope it will be sorted out soon
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Old 09-11-2010, 08:44 AM   #9
ImprezivHokie
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Location: Maryland
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2011 WRX
SSM - Agile Protuned

Default

I agree completely... I'd love a replacement car, but odds are that will not come easily. I also put the kartboy in last week, so I will uninstall it this weekend and try and be ready, just in case Monday doesn't go well.

Quote:
Originally Posted by Jay89 View Post
tbh, without actually seeing it in person its hard to say. but based off of pictures alone, i dont think even wet sanding and polishing will help. that seems to be more of a "perma-stain" type condition. i would advise that you take the car back to the dealership and see if you can get a new car out of it. its highly unlikely, but its possible. i know what its like to have a car repainted. i know the differences in clearcoat. it could be the absolutely perfect color match. but the clearcoat will NEVER be 100% the same. even if they use the same **** the factory uses it wont be the same. if you believe you can polish better than the guy at the bodyshop, i highly suggest you do it yourself to save some trouble. my friends know that nobody but me is allowed to touch (ie power polish, wax etc) my car. although i dont have a really nice car, i simply do not tolerate imperfections in my car's paint. =)

Good luck with your paint. i hope it will be sorted out soon
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