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Old 06-27-2002, 04:37 AM   #1
Subietonic
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Member#: 12588
Join Date: Nov 2001
Chapter/Region: SCIC
Location: Low Country, SC
Vehicle:
Four Count 'em
GF5,BDA,BD5, BP5

Default Good news (Clutch kit, Alternator, Master Cylinder replaced under warranty)

Probably needs to be in the dealer/warranty forum but wanted the Legacyites to see it first.

Took my 98 BD, 5 spd in for an oil change and after I dropped it off my tech writer called back to tell me that there were two recalls that had not been done to the car. Replace the alternator and replace the brake master cylinder. I was aware, through these boards about the alternator, but since I just picked it up from the original owner, I hadn't had time to check about that recall.

The brake master cylinder I had no idea about but the dealer replaced them both and when I picked it up I noticed that the clutch (~50K miles) was slipping and harder to engage then I remembered. I was just about to call the tech writer back and ask him what was up with the clutch when he called me and asked me if I noticed anything wrong with my clutch. I told him it was slipping and that it felt like it was binding when I pushed it in. Now I've read alot of posts about bad WRX clutch pressure plates, but I honestly thought my problem was in my clutch master cylinder and was just going to replace that myself because if was now out of warranty.

The tech writer told me that this was a defect issue and he had already called Subaru and gotten authorization to fix the problem. Here's the great news. The "fix" consisted of: new flywheel, new clutch, new pressure plate, new pilot bearing, new throwout bearing, new clutch master cylinder and new clutch slave cylinder (all new OEM stuff) and labor. Over a $1000 in parts and labor. I also mentioned that the car was bucking at low speeds in first and second and suggested that either the engine mounts or the transmission mounts or both were shot and they replaced the engine mounts as well.

I picked up the car this morning and I almost put my foot through the floorboard the first time I engaged the clutch. It was so smooth with no binding, the takeup was perfect and it smoothed out the whole engagement perfectly. Talk about one happy camper. I'm glad I didn't have to do all of that work myself. The parts would have cost a bundle but the time saved was what I'm really grateful for. I called him back to thank him for taking care of the car and just mentioned that my 3rd gear was grinding. He suggested that it was probably a by-product of the defective clutch and wants to get it in and get it documented and fixed too. That's what I call first class service.

Br, Dale
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Last edited by Subietonic; 06-28-2002 at 11:04 AM.
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Old 06-27-2002, 09:32 AM   #2
Heather
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Member#: 11627
Join Date: Oct 2001
Location: Chico, CA
Talking Lucky!

Dale, do you know how lucky you are to have such a good Subaru Service Dept.?!! I keep hearing/reading how they ignore problems most of the time. I've had horrible service for my Subarus! My 98 OBS had a had ECU (or is it EMC I forgot!) which caused it to be so sluggish it went 10 MPH up a freeway ramp. I took it in for Service 6 times and everytime they said, "It's all in your head, they all drive like that." It took me calling 1(800)SUBARU3 and getting a Subaru Tech. to come down and drive it. Less then a minute of drivng it he said the ECU was bad. He replaced it and it was fine- 6 months after I had the problem!
I traded it in ofcourse. See, I did have reasons for doing so!

I am so glad your Service dept took such good care of your car!
It is a rare thing and you got very lucky!

Heather
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Old 06-27-2002, 02:08 PM   #3
MKIVSupra
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Member#: 4441
Join Date: Feb 2001
Chapter/Region: MWSOC
Location: Wheeling, IL
Vehicle:
2004 WRX STi
WRB and Gold

Angry

***! I just took my 98 GT in Monday morning with brake problems. Turned out to be the master cylinder. They said nothing about a recall and wanted to charge me until I asked them about my 100k warranty I paid for. He said that I have to tell them about the warranty. Shouldn't it be in the system?!?! Anyway now there a 2 reasons I should not have to pay and they did not say anything about either and if I did not say anything about the warranty they wouldn't have.
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Old 06-27-2002, 02:55 PM   #4
Subietonic
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Member#: 12588
Join Date: Nov 2001
Chapter/Region: SCIC
Location: Low Country, SC
Vehicle:
Four Count 'em
GF5,BDA,BD5, BP5

Default

As far as them not knowing about your 100K warranty - unless they're living at the end of a very small wire, IT wise, they should have everything that's ever been done to your car, when, by whom, and where, since it was delivered to the original dealership. Included in that is an entry by SOA that indicates when your 100K Extended Warranty was purchased and activated. I've seen the full spread (even have printouts) on all five of my subaru's and that stuff is in there. It also shows the recalls that should have been accomplished. I'll try to get the recall information off of my most recent invoice or off of the dealer's on-line copy and send it to you. Good luck and don't let them charge this against your 100K warranty when it really should be fixed under recall. It may take a day or so since I'm working really long hours right now and first priority is sleep.

Br, Dale
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Old 06-28-2002, 11:03 AM   #5
Subietonic
Scooby Specialist
 
Member#: 12588
Join Date: Nov 2001
Chapter/Region: SCIC
Location: Low Country, SC
Vehicle:
Four Count 'em
GF5,BDA,BD5, BP5

Default

MKIVSupra - Sorry for the delay. The "Master Cylinder recall" is identified by SOA label WXQ74 and is dated 3/1/99. It expires 4/4/19. The "96-98 Legacy Alternator Service Program" recall is identified by SOA WXX81 and is dated 11/01/00. It expires 11/01/07. Hope this helps. Let us know how it works out for you.

Br, Dale
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Old 06-28-2002, 02:39 PM   #6
MKIVSupra
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Member#: 4441
Join Date: Feb 2001
Chapter/Region: MWSOC
Location: Wheeling, IL
Vehicle:
2004 WRX STi
WRB and Gold

Default

I should have said originally that this was already taken care of on Monday. They replaced the master cylinder and I did not have to pay for anything cause of the warranty. Actually after the MC replacement the brakes still did not work right and they said they had to order some electronic thingy. Anyway, on the way to work the next day I had to slam on the brakes and the ABS kicked in and for some reason since then the brakes seem to be working fine. Thanks for the info Subietonic. When they call me back when the electronic part comes in I will mention the recall. Why would they not know about the recall and why did I not get a letter in the mail about it? The alternator recall I already had taken care of.
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