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Old 09-10-2014, 04:57 PM   #1
Dimiperiv34
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Default Hatch nameless axleback rattle...

Hey guys I installed my nameless axleback about 3 weeks ago and ever since I've been getting a rattle at 2700-2800 but it doesn't happen all the time . It occasionally happens also accelerating from a stop.

I've gone back under and checked to make sure nothing is loose and everything is nice and tight. I also had used the kartboy hangars .

Anyone else experiencing this or have? Any help would be great .

I know there isn't much info but I tried recording a video but it wasn't loud enough to pick it up on my iphone .
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Old 09-10-2014, 10:51 PM   #2
2013WoRkX
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Make sure all the hanger welds are done.....i have the same problem and the rear driverside hanger was not welded onto the pipe.....just welded to the tip. Rattles like hell......mine is 3 weeks old too. Compare to the pic on the website.....thats how i found that mine was missing a whole....very important weld. Waiting on a resolution....reported today....but no answer so far........
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Old 09-11-2014, 08:57 AM   #3
Dimiperiv34
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I just took a quick look under the car when I pulled into work and it doesn't look like mine is missing a weld... Of course yesterday when I had a extra pair of ears n eyes we didn't hear a sound and this morning it rattles on idle.

Gunna lift it back up.. Curios if midpipe moved and is hitting the heat shield? It's just weird that it primarily happens at 2700-2800 Rpms
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Old 09-11-2014, 09:10 AM   #4
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Quote:
Originally Posted by Dimiperiv34 View Post
midpipe moved and is hitting the heat shield
Likely
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Old 09-11-2014, 09:25 AM   #5
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double post
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Old 09-11-2014, 06:05 PM   #6
2013WoRkX
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So check your exhaust again. Apparently they just are gonna rattle because they break welds.......and here is the Nameless response:

Quote: "So first off I want to let you know that we revised the design on that exhaust, none of them use that weld any longer, we had issues with that weld failing over many heat cycles.

That being said, it just looks like there isn't enough clearance there to allow for the expansion and contraction with high heat applications. The tolerances there are tight, and it can be tough to account for material movement with heat cycling.

I discussed the issue with our owners, and at this point we have 2 options.

Option 1 would be to have you ship the axleback to us, so that we can make a modification to the hanger for clearance, and then we would cover the shipping back to you.

Option 2 would be to have the modification done locally to you, which we would cover, and we can advise on the steps necessary to get proper clearance. "

All of this costs me more TIME and MONEY. I dont think Nameless cares about after sale customer care. You are on your own.

Last edited by 2013WoRkX; 09-11-2014 at 06:15 PM.
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Old 09-12-2014, 12:37 AM   #7
Dimiperiv34
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Went Back and I saw it...I'm going to shoot them an email and see what response I receive. Very very disappointed. There's no way I plan to send this back.


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Old 09-12-2014, 07:08 AM   #8
2013WoRkX
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Yes! This is exactly what mine looks like......and when i get off the highway here in texas that pipe is HARD up against the hangar. When i decellerate it rattles....all the way home. When cooled there is a 1/4 inch gap......so it took me 3 weeks to figure out. Hell who wants to look at a hot pipe in Texas on a 101 degree day! Good luck, i think Ryan will work with you as i am still negotiating a fix on mine. They know about the problem.......
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Old 09-13-2014, 12:58 PM   #9
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So i just folded up a 1/4" spacer of aluminum foil.....squeezed it into the cold gap of the hanger and pipe, then wrapped a coil of foil around that to hold it in place......in the short term it pretty much tames the 2600 rpm rattle when hot. Not too sure how long it will last, but its a cheap fix to a loud problem.
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Old 09-14-2014, 03:55 AM   #10
Dimiperiv34
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Have you decide your long term fix? You going to send it in or take it somewhere ? I'm still waiting on my reply and have they said what has to be done in order to fix it? Curios if it'll be tac welded or needs other modification.

Solid I'm going to try that out but I'm going out of town for a week on Monday so I will do it when I get back... Every day it gets louder and more frequent ��
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Old 09-14-2014, 10:23 AM   #11
2013WoRkX
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No, Nameless did not get back with me friday.....i sent a pic of my foil repair but no solid response back. Will let u know when i do.....and what they offer
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Old 09-15-2014, 03:24 PM   #12
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So here is Ryans response from Nameless......this really blows for customer care....

The best option at this point would be to ship it back to us so that we can get a new hanger put on to the exhaust. We can provide you with a gasket that will allow you to use your stock axleback in the meantime, so you do not have to run with an open exhaust. We can make sure that we have the exhaust repaired and back to you before your tune, but that means we would need to get the ball rolling soon. Since the exhaust is something that we can easily repair without too much modification, that is the route we will be taking at this time. If it turns out that the repair is not something we can accomplish within reason, we can look at a replacement, but that determination can only be made if we have the parts here.
Thank you,

Ryan Mesick
Sales & Marketing
Nameless Performance, Inc.


Sounds like a helluva lot of stuff for me to do to fix their problem!
Not a happy camper
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Old 09-15-2014, 08:52 PM   #13
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Quote:
Originally Posted by 2013WoRkX View Post
All of this costs me more TIME and MONEY. I dont think Nameless cares about after sale customer care. You are on your own.
Quote:
Originally Posted by 2013WoRkX View Post
So here is Ryans response from Nameless......this really blows for customer care....
Sounds like a helluva lot of stuff for me to do to fix their problem!
Not a happy camper
it's disappointing, but it seems like they're working with your and responding to you, offered two options for a fix. What do you think they should do to make things right?

For a short-term fix I'd put several layers of heat wrap (the stuff you'd use to wrap a down-pipe or headers) around the pipe and then secure that with a couple stainless zip-ties. That'll likely last longer than the aluminum foil.
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Old 09-15-2014, 09:09 PM   #14
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I have spoken with Nameless again, and they have reached out with proper repairs that dont require me to go to extraordinary lengths. I am satisfied at this point with the reparations they have suggested, and look forward to getting this behind me. The exhaust is a fine piece of work, a joy of sound and nice addition to the car. I really didnt want to have to remove it again.
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Old 09-20-2014, 08:50 PM   #15
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I don't get it. They suggest you ship the product back to them so they can fix the problem free of charge, OR have a local shop do it and reimburse you. You interpret the solutions as "you're on your own" then go on to say their customer service blows?

Because I'm honestly curious: What the hell do you expect from them?
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Old 09-20-2014, 10:27 PM   #16
2013WoRkX
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I would really have liked to receive a well engineered product from them for the time and money i invested. Now it is up to me to deinstall, pack it up or take somewhere to get it repaired. I had lots of exhaust choices, and picked Nameless because i expected to receive a good experience and product. All of which has been very slow to receive and resolve.
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Old 09-22-2014, 02:06 AM   #17
Dimiperiv34
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I've been talking with Ryan at nameless and they have agreed to fix the issue, but I've been out of town this week so we shall see what happens. None the less it's a great exhaust IMO the best sounding exhaust for the wrx . They just tried something new n screwed up ( we all have our oops at work) but they are willing to fix the problem so I'm okay with that.
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Old 09-22-2014, 08:00 AM   #18
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I read it as he would be responsible for shipping cost to return the product to them to fix and nameless would pay to ship it back.

I wasn't too impressed with the level of "professionalism" from the company when I ordered my axleback either, but I dont want to get into my issue here.
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Old 09-22-2014, 10:25 AM   #19
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In what way is their response unacceptable or showing lack of customer care? Yes it requires effort on your part but do you expect them to come out to your house, unmount the exhaust, weld it in your driveway, put it back on, and give your car a quick detailing... you know, just because they are there?

They are willing to fix their mistake which is all you can ask of any company. It'd be nice if they were flawless but that doesn't exist in the world.
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Old 09-22-2014, 06:37 PM   #20
Dimiperiv34
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Quote:
Originally Posted by WallyHawk View Post
In what way is their response unacceptable or showing lack of customer care? Yes it requires effort on your part but do you expect them to come out to your house, unmount the exhaust, weld it in your driveway, put it back on, and give your car a quick detailing... you know, just because they are there?

They are willing to fix their mistake which is all you can ask of any company. It'd be nice if they were flawless but that doesn't exist in the world.
Exactly like I said. They are more then willing to help and they also offer an amazing exhaust . No hatred for this company whatsoever. Don't want my simple question in this thread turning into a nameless sh it show.
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Old 09-24-2014, 05:32 PM   #21
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Quote:
Originally Posted by 2013WoRkX View Post
So check your exhaust again. Apparently they just are gonna rattle because they break welds.......and here is the Nameless response:

Quote: "So first off I want to let you know that we revised the design on that exhaust, none of them use that weld any longer, we had issues with that weld failing over many heat cycles.

That being said, it just looks like there isn't enough clearance there to allow for the expansion and contraction with high heat applications. The tolerances there are tight, and it can be tough to account for material movement with heat cycling.

I discussed the issue with our owners, and at this point we have 2 options.

Option 1 would be to have you ship the axleback to us, so that we can make a modification to the hanger for clearance, and then we would cover the shipping back to you.

Option 2 would be to have the modification done locally to you, which we would cover, and we can advise on the steps necessary to get proper clearance. "

All of this costs me more TIME and MONEY. I dont think Nameless cares about after sale customer care. You are on your own.
I think you're being a bit unreasonable here, nameless is offering you to skip the hassle of sending your exhaust back into the company you can bring it into a local shop and they will pay for it. That sounds like A+ service to me. At least they are admitting that they have a problem with their exhaust instead of blaming the consumer.
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Old 09-29-2014, 06:59 PM   #22
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I live in Australia and I have been waiting for my Catback from nameless for about 8-9 weeks after they told me it will be at my door in 4-6 weeks. But disappointed I still haven't received it but it's the price you pay for good work and being an overseas buyer.
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