LL Bean Return Policy: Do I return it?

huckedup16 · 11-07-2010, 05:50 PM

So, I recently purchased an older (maybe 10 years old) LL Bean Gore Tex parka at IME on consignment. When I checked it out in the store, everything was solid. The jacket was good, and the price asked was reasonable. I have been looking for a good hardshell for a while for ski touring and winter hiking.

I got the jacket home, washed it in Tech Wash and when I pulled it out, noticed much of the seam tape had peeled away. Before washing, the seam tape had seemed adhered securely to the inside of the jacket.

I have dealt with LL Bean in the past and their customer service has been top notch. The return policy is phenomenal. (http://www.llbean.com/customerServic...guarantee.html) I called, just to see about repairing the shell, and the rep told me that they could't repair it, but if I felt unsatisfied by the product, I could send it back for a refund, or replacement, even though I wasn't the original owner.

Now, I have the moral dilema of to send it back or not. I can't return it to IME. I am unsatisfied that the tape is peeling away from the seams, but I don't know if it's Bean's fault at this in the game.

Feelings? Ideas? Should I just send it back for a new one?

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Manarius · 11-07-2010, 05:53 PM

The item is warranted regardless of changes in ownership. I say turn it in.

under pressure · 11-07-2010, 05:55 PM

That's why they are a top notch company, send it back, no worries.

They're happy you're happy, and you keep purchasing LL Bean products. Everybody wins.

o_◊

2.5 SUBY · 11-07-2010, 05:59 PM

My friends have always talked up the LL Bean return policy, same bag for 10 years or so, just return it when it gets old haha

So yes, return

Meat Supply · 11-07-2010, 06:02 PM

i say return it. it wouldn't be any different if the original owner did the same.

WhiteH2O · 11-07-2010, 06:18 PM

Even the rep told you to return it?

Return the thing!

Speck102 · 11-07-2010, 06:50 PM

Just throw it away.

vecdran · 11-07-2010, 06:54 PM

For crying out loud, send it back. There's no moral dilemma here. The jacket failed, they are offering to replace it. What's so hard to figure out.

FightingFalcon · 11-07-2010, 06:57 PM

Your moral dilemma is that you might be causing a massive corporation to give you a free jacket despite the fact that they don't really warranty it anymore?

I think they'll manage.

nairbmik · 11-07-2010, 07:00 PM

Moral dilemma

If you have trouble taking advantage of LL Bean's return policy, I suggest you never get a membership to Costco.

vecdran · 11-07-2010, 07:02 PM

Or REI.

I exchanged three pairs of Salomon shoes over a period of a year, because the first lace loop kept breaking. Never mind the rest of the shoe was shot.

So yeah, maybe I was being a bit exploitative, but for crying out loud those were $125+ shoes that were destroying themselves every three months, and I hardly beat on them. (I'm just a fat ****er.)

Mike Wevrick · 11-07-2010, 07:14 PM

Quote:

Originally Posted by huckedup16

the rep told me that they could't repair it, but if I felt unsatisfied by the product, I could send it back for a refund, or replacement, even though I wasn't the original owner.

Seems clearcut to me. They said it was fine to return it, so why not? (Also, its not like the jacket was abused; seam tape shouldn't fail that way.)

Land's End, where we get a lot of our kids' clothes, gas a similar policy. My wife has sent back pants that our younger son wore through the knee of after 2 years.

View Poll Results: Should I send the jacket back to LL Bean?
Yes, they are huge, it's just one jacket.	19	86.36%
No, you aren't the original owner and didn't get it from Bean.	3	13.64%
Other, response in thread.	0	0%
Voters: 22. You may not vote on this poll

11-07-2010, 05:50 PM	#1
huckedup16 Scooby Specialist Member#: 20612 Join Date: Jun 2002 Chapter/Region: NESIC Location: Punch Her In The Butt!!!! Vehicle: 2012 Impreza Sedan Black	LL Bean Return Policy: Do I return it? So, I recently purchased an older (maybe 10 years old) LL Bean Gore Tex parka at IME on consignment. When I checked it out in the store, everything was solid. The jacket was good, and the price asked was reasonable. I have been looking for a good hardshell for a while for ski touring and winter hiking. I got the jacket home, washed it in Tech Wash and when I pulled it out, noticed much of the seam tape had peeled away. Before washing, the seam tape had seemed adhered securely to the inside of the jacket. I have dealt with LL Bean in the past and their customer service has been top notch. The return policy is phenomenal. (http://www.llbean.com/customerServic...guarantee.html) I called, just to see about repairing the shell, and the rep told me that they could't repair it, but if I felt unsatisfied by the product, I could send it back for a refund, or replacement, even though I wasn't the original owner. Now, I have the moral dilema of to send it back or not. I can't return it to IME. I am unsatisfied that the tape is peeling away from the seams, but I don't know if it's Bean's fault at this in the game. Feelings? Ideas? Should I just send it back for a new one? * Registered users of the site do not see these ads.

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11-07-2010, 05:53 PM	#2
Manarius Scooby Newbie Member#: 106258 Join Date: Jan 2006 Chapter/Region: MAIC Location: Grantham, PA; Near Harrisburg Vehicle: 1995 Subaru SVX LSi 2005 Subaru Outback 5MT	The item is warranted regardless of changes in ownership. I say turn it in.

11-07-2010, 05:55 PM	#3
under pressure Scooby Newbie Member#: 92776 Join Date: Aug 2005 Chapter/Region: SWIC Location: in the desert Vehicle: o6 black speeding	That's why they are a top notch company, send it back, no worries. They're happy you're happy, and you keep purchasing LL Bean products. Everybody wins. o_◊

11-07-2010, 05:59 PM	#4
2.5 SUBY Scooby Specialist Member#: 78802 Join Date: Jan 2005 Chapter/Region: Tri-State Location: Manhattan	My friends have always talked up the LL Bean return policy, same bag for 10 years or so, just return it when it gets old haha So yes, return

11-07-2010, 06:02 PM	#5
Meat Supply Scooby Specialist Member#: 137902 Join Date: Jan 2007 Chapter/Region: MWSOC Location: traverse city, Mi skeletor Vehicle: ---- Last night I dreamt of San Pedro	i say return it. it wouldn't be any different if the original owner did the same.

11-07-2010, 06:18 PM	#6
WhiteH2O NASIOC Supporter Member#: 452 Join Date: Oct 1999 Chapter/Region: NWIC Location: Gig Harbor, WA Vehicle: '02 WRX, '01 YZF-R1 '85 VW Westy- Subie Power	Even the rep told you to return it? Return the thing!

11-07-2010, 06:50 PM	#7
Speck102 Scooby Newbie Member#: 135117 Join Date: Dec 2006 Chapter/Region: NWIC Location: Northern California, somewhere Vehicle: 2005 CL65 AMG 2005 350z	Just throw it away.

11-07-2010, 06:54 PM	#8
vecdran Scooby Specialist Member#: 162932 Join Date: Oct 2007 Chapter/Region: NWIC Location: Bellevue, WA	For crying out loud, send it back. There's no moral dilemma here. The jacket failed, they are offering to replace it. What's so hard to figure out.

11-07-2010, 06:57 PM	#9
FightingFalcon Scooby Newbie Member#: 223299 Join Date: Sep 2009 Chapter/Region: MAIC Location: NoVA/DC/NCR Vehicle: 2009 WRX WRB 4dr 2007 Kawasaki ZX6R	Your moral dilemma is that you might be causing a massive corporation to give you a free jacket despite the fact that they don't really warranty it anymore? I think they'll manage.

11-07-2010, 07:00 PM	#10
nairbmik Scooby Specialist Member#: 220259 Join Date: Aug 2009 Chapter/Region: MAIC Location: HoCo & College Park Vehicle: 09 2.5i SSM	Moral dilemma If you have trouble taking advantage of LL Bean's return policy, I suggest you never get a membership to Costco.

11-07-2010, 07:02 PM	#11
vecdran Scooby Specialist Member#: 162932 Join Date: Oct 2007 Chapter/Region: NWIC Location: Bellevue, WA	Or REI. I exchanged three pairs of Salomon shoes over a period of a year, because the first lace loop kept breaking. Never mind the rest of the shoe was shot. So yeah, maybe I was being a bit exploitative, but for crying out loud those were $125+ shoes that were destroying themselves every three months, and I hardly beat on them. (I'm just a fat ****er.)