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Old 11-10-2010, 11:09 PM   #1
SnakeFart
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Default Oh Nose! New Tire Whoas!

Here is the story.

5:30PM... "The Shop"

I needed new tires because the stock HP Dunlops from the factory have lasted me 1 & 1/2 years. Talked to a few people and they said they had luck with Yoko S Drive (225/45/17) for my car. Good news, Discount Tire has them in stock and can install them right now before they close. I pay up, and wait for them to install them.

During the install and watching through the guest window (My car the only in the shop, so two guys making easy work of my job) and I notice one of the guys is having trouble putting my tires on. I think maybe he is new and is having a hard time getting used to the normal routine. (I've changed tires before in high school). So his buddy goes over and helps him put the tire on. 15 mins later, rubber back on the car and they back it out. Hand me the keys and receipt, on the road heading home right down the road from the shop. Listening for noise and feeling for shaking, nothing is notice.

6:00pm - Home

I get out and inspect the job done close up, Hrmm... my LF tire looks really low on air. I get out the tire pressure gauge and it has 32 psi in it. (thinking to myself, it looks strange, maybe its just a Yokohama style) Check the other tires just to make sure the air is ok. All are 32psi exactly.

6:05PM - Home

While checking the air I notice there is a lot of scratches in a perfect circle that wont rub off. (I've never curb checked my wheels, so I know it wasn't me) One tire is perfect just like they all were before. The marks wont rub off. So I pick up the phone and call the store to see what they can do for me. Ring, Ring, Ring... they closed 5 mins ago. So I call the 1-800 # they have and had to leave a voice mail.

There is the usual local Subaru meet tonight on Wednesdays, so I load in and take off down there. There is a pause in the radio so I hear the car as I'm coasting to a stop at a stop sign. Sounds like the tire is rubbing slightly against the plastic. At speed and coasting you cant hear it, must be my imagination.

6:18PM - Hooters

So I get to the meet and ask problur, if he can listen to make sure I wasn't hearing things. He confirmed hearing what I heard. I get out and mention my tire and the damage that was done. Only at this time I noticed that the LF tire that looked flat was not the right size. They put on a 245/40/17 on my LF. Hmmm, I then look at the other tires. OMG! All other tires are 245/45/17. I have no tires on my car that I wanted.





So... I will not be able to take my car into the shop tomorrow morning because I start work so early.

I will be able to take it in there afternoon tomorrow but I drive 45 miles round trip to and from work.

If and when Discount fixes my tire issue, and decides what to do with my damaged wheels. I want to ask you guys a few questions.

Will I run into any problems with my transmission/driveshafts/diffs etc?
This is a problem that could cause problems down the road right?
Should I take it and have it inspected to make sure something else didn't break/wear quickly during the drive to and from work?

Should I request Discount to either repair or replace the wheels? I will take this as far as I need to to resolve this issue and be satisfied with peace of mind.

Anyone who has had this happen or can suggest what to do would be great.

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Old 11-10-2010, 11:56 PM   #2
BLkdubRX
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Wow.... I don't Know how they can let something like that happen.... I would get it checked out. Different tire circumferences means your car was pushing/pulling on something.. this isn't something I would play with. The shop should replace or repair the wheels, especially now that it is very clear that they messed up the tire order too IMO. Good luck!

PS Arent those tires a bit wide for stock wheels??? jw
-stock on the 09s are 225/45
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Old 11-10-2010, 11:57 PM   #3
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3" difference in circumference. Subaru's listed tolerance is 1/4".

Tell them they need to replace the 3 245/45s with 245/40s.

[edit] And since those are stock wheels, those tires are waaay too wide for those wheels. Why did you order the wrong size?

Last edited by Byzantium; 11-11-2010 at 12:04 AM.
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Old 11-11-2010, 12:16 AM   #4
SnakeFart
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I did not order them. I paid and wanted the 225/45. Here is proof from the receipt.



The pictures before are what is on the car right now. Only 5 hours old.
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Old 11-11-2010, 01:30 AM   #5
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if you drive the car like that for very long....you WILL toast the diff(s)

no way around it...you WILL kill the diff

call off work and have it fixed soonest
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Old 11-11-2010, 10:44 AM   #6
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So I got a ride to work from a co-worker. I called the store and they said they would exchange the tires when I got there. But I raised concern about the damage done to my wheels and they said their machines are designed to not damage the wheels when they install tires because they have rubber boots or someting on them. Which makes sense if you put on proper sized tires. My question is if they have to man-handle the tires to put them on the wheels how can they honestly say that "their" machines wont cause damage to my wheels.

I looked at it earlier today and the damage is through the clear coats on the wheels and it appears they have damaged the metal. Its going to be interesting to see how they want to address this issue.
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Old 11-11-2010, 01:36 PM   #7
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Update: Called the store again and he said you can put up to a 255/35/17 tire on the stock 225/45/17 wheel. Sounds like BS to me. Anyone else think this sounds right? Not only will it look stupid but it doesnt look safe with the wheel bulging out from the rim.
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Old 11-11-2010, 02:03 PM   #8
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As far as the shop scratching the wheels, I had the very same thing happen to my stock wheels. I had just bought the car, and was switching out the summer tires for all seasons (I bought the car in December, and it was about to snow). The Firestone I brought it to assured me that they could install the tires I bought without harming my wheels. They came out of the shop with deep circular gouges on every wheel. I got angry and lost it, and demanded them to call their district managers's office.

In the end, I got a formal apology from them and they bought me a new set of wheels to replace my trashed stockers. I have since found a shop that has a "touchless" automated tire machine, and they have installed a few sets of tires on a few of my vehicles without incident. I'd make them compensate you for the damage to your wheels and the fact that they screwed up in the installation of your tires.

Last edited by SilverFleet; 11-11-2010 at 06:33 PM. Reason: Reading comprehension FAIL
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Old 11-11-2010, 04:13 PM   #9
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Discount tire.

/thread
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Old 11-11-2010, 04:16 PM   #10
SnakeFart
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Haha. I've been there quite a few times before. Not that store in question but many stores around Houston and in Denver. After I get this settled I will not ever go back to that store.
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Old 11-11-2010, 05:28 PM   #11
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The one and only time I went there I asked the guy 10 times if they could do it without scratching the rim. He assured me 11 times. They then proceded to gouge the **** out of it. It really was my fault. I knew what was going to happen. End story.
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Old 11-11-2010, 06:27 PM   #12
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Quote:
Originally Posted by Byzantium View Post
3" difference in circumference. Subaru's listed tolerance is 1/4".
It's no different than driving on the mini spare. As long he's not going long distances at speed he'll be just fine.

Quote:
Originally Posted by Byzantium View Post
[edit] And since those are stock wheels, those tires are waaay too wide for those wheels. Why did you order the wrong size?
Why did you not read what he wrote?

Quote:
Originally Posted by SnakeFart View Post
Talked to a few people and they said they had luck with Yoko S Drive (225/45/17) for my car. Good news, Discount Tire has them in stock and can install them right now before they close.
...
They put on a 245/40/17 on my LF. Hmmm, I then look at the other tires. OMG! All other tires are 245/45/17. I have no tires on my car that I wanted.
Niee of you to immediately assume that he got it all wrong and that you needed to step in and correct him.

Quote:
Originally Posted by SnakeFart View Post
I will be able to take it in there afternoon tomorrow but I drive 45 miles round trip to and from work.

If and when Discount fixes my tire issue, and decides what to do with my damaged wheels. I want to ask you guys a few questions.

Will I run into any problems with my transmission/driveshafts/diffs etc?
This is a problem that could cause problems down the road right?
Should I take it and have it inspected to make sure something else didn't break/wear quickly during the drive to and from work?
As I said above, you're effectively driving with a mini spare on that LF. So, follow the rules for driving on the mini spare (which I think is 50mi at no more than 50mph) and you should be fine. You definitely should get the mismatch corrected ASAP, though.

Pat Olsen
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Old 11-11-2010, 07:43 PM   #13
SnakeFart
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Good news.

Went in and showed the manager, he was confused that it happened, I showed him the damage and he was even more concerned. He took me inside and showed me the tire removal/installation machine and there are no sharp edges on the machine itself except the bead breaker. Its a large Metal 1/3rd moon. Yep the damage is a perfect fit.

He was not happy at this point. Without even making eye contact with me, he called the kid over (who installed them) to have a "talk" with him and fired him on the spot for wasting 4 tires, damaging the rim and putting over 5oz of stick weights to balance my tire. Not to mention 3.5oz of the rim style on the inner part. I was taught if its that bad, mark, rotate, and re-bead the tire.

Upon further inspection of the other rims (off car) the scratch marks are able to be rubbed off. He agrees to order me a new wheel (stock) and it will be expressed shipped.

So its good to hear I didn't have to go to a higher up to get what I wanted. Expect the worst and hope for the best. Thanks to everyone that gave me some info and advice on what to do.

Dennis
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Old 11-11-2010, 07:50 PM   #14
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oh **** dude, what a nightmare.
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Old 11-11-2010, 10:00 PM   #15
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Glad everything worked out for you.
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Old 11-11-2010, 11:17 PM   #16
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Wow. I'm glad they actually handled it without making you raise hell!! That's good news!
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Old 11-12-2010, 08:21 AM   #17
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Wow, what do you know. A manager actually took responsibility for something. Lucky.
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Old 11-12-2010, 12:48 PM   #18
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Yeah those tires were shredded within the short amount of driving you did. Looked so funny when you took a step back from the car.

And people, please don't always jump to the conclusion the OP did something wrong. We are all here cause we have a common love of Subaru, cars and things that come with that not to degrade each other (except in OT and TXIC).
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Old 12-06-2010, 09:23 PM   #19
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Thumbs down But Wait!!! Theres Moar!!!!!!

OK so after a few weeks of waiting patiently I called to see what was the deal with my replacement tire. The owner/manager said he was waiting on me to bring my car in so he could take my wheel off and put on a loaner wheel with my tire I bought. Like it was my fault they damaged the wheel.

Wait, wut? I need to bring my car in to exchange wheels so he can order me a new wheel? I know I wasn't the best in school but whats the deal with just buying a wheel. I asked him why he couldn't just order it and when it came in we could just swap the wheel. His response was its cheaper for him to do a straight exchange with a dealer to save him money. I told him that wasn't going to work, his people made a mistake and he (as owner) needs to step up and take care of his customer. His response was simple and rather rude. "Why cant you just bring it in and get one of our rims?" I replied because "I am a field service technician. My job sends me all over the US and if they need me to go, I go. I don't have time to just swing by the shop after work." Its kinda hard to do so from out of state.

I asked him to order the wheel or I would go purchase it myself and send him the bill. He was quick to jump and say that if I brought it in I wouldnt have to wait that long. <<< Yet again getting the run around. I was born at night but it wasn't last night.

I get home at roughly 7:15 pm and look at my tire pressures (a valve stem is leaking btw) Holy Jebus. A wheel is missing 2 lug nuts. 1 is snapped clear off and the other is so stripped that the nut must have fallen off. I cant wait to hear what he has to say about this.

People go to NTB, they are open till 9 and are believe it or not helpful. Can't wait till I have to buy tires again believe it or not.

For your viewing pleasure....



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Old 12-06-2010, 09:33 PM   #20
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and thats why its illegal, yes against the law, the tighten lug nuts with an impact.
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Old 12-06-2010, 10:28 PM   #21
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where?

I had never heard that (or maybe you mean with a socket) I installed tires in MD for 3yrs and we always used torque sticks.

Local shops are the best!! we always took care of people and I never scratched a wheel lol.
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Old 12-07-2010, 12:04 AM   #22
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Holy **** on a shingle this is an ugly story. I've always had great experiences at Discount tire but this has me worried.
So what the manager is going to say about your lug nuts issue is... "Did you check them after 75 miles?" I think it's in the fine print somewhere on their invoices. Just say yeah, and they were gone!

This is quite the epic shop fail thread.
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Old 12-07-2010, 03:05 PM   #23
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WOW! this thread makes me glad that I have the resources to go take care of my own wheel and tire mounting.

Keep us updated I want to know how this new issue turns out.
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Old 12-07-2010, 04:03 PM   #24
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Regardless of how well this may or may not be handled in the end, I would definitely be writing a nice letter to corporate headquarters laying out the entire timeline and including the pictures.

Quote:
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and thats why its illegal, yes against the law, the tighten lug nuts with an impact.
That's a new one. Is that the 28th Amendment?
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Old 12-07-2010, 05:46 PM   #25
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FMVSS makes it illegal.

It started in commercial vehicles but the law isn't limited to them, its all motor vehicles.
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