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Old 03-03-2011, 05:19 PM   #1
04.SPT.WRX
Scooby Newbie
 
Member#: 69568
Join Date: Sep 2004
Chapter/Region: MAIC
Location: Southeastern, PA
Vehicle:
2004 WRX Sedan
PSM

Smile A HUGE thank you to Welsh Subaru and their outstanding service department!

I took the WRX to them for a coolant flush and refill today after a recent Koyo radiator install. I do most everything to the WRX myself, but prefer to leave that task up to those who can properly dispose of the old coolant and happen to have Subaru coolant in stock. They also know the WRX better than most garages.

Long story short: there was a complication that I caused during the radiator install that led to a series of unfortunate events on my way home. I called the service department and told them what happened. Chris the service advisor and Sean (Shawn? not sure of the spelling) the technician went way out of their way to help me resolve the issue with minimal fuss and bother. I would have never expected the exceptional effort they put forth to make everything right, even though I was the root cause of the problem that arose.

Amazing.

Buy your next Subaru from them. Get your coolant flushed and refilled, etc there.

http://www.welshsubaru.com/index.htm
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Old 03-03-2011, 11:53 PM   #2
Abnormal
Douchebag Moderator
Moderator
 
Member#: 149626
Join Date: May 2007
Chapter/Region: MAIC
Location: zip22182
Vehicle:
2005 CGM FXT
Rocket Box! :D

Default

Did you forget to trim the upper hose?


PS: Why is everyone posting up free ad threads lately?
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Old 03-04-2011, 09:48 AM   #3
04.SPT.WRX
Scooby Newbie
 
Member#: 69568
Join Date: Sep 2004
Chapter/Region: MAIC
Location: Southeastern, PA
Vehicle:
2004 WRX Sedan
PSM

Default

Quote:
Originally Posted by Abnormal View Post
Did you forget to trim the upper hose?
Yes (he said sheepishly)


Quote:
Originally Posted by Abnormal View Post
PS: Why is everyone posting up free ad threads lately?
This is anything but an ad. This was an example of a service department going far above normal expectations to help a customer.
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