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Old 03-10-2011, 11:59 AM   #1
QksilverRS
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Member#: 16826
Join Date: Mar 2002
Chapter/Region: NWIC
Location: Lacey, WA
Vehicle:
01 STi DOMINATOR 3
444 WHP 431 WTQ

Default Thanks Pacific Import Auto

Those of you that are married can probably sympathize with my story. Recently I was away on a TDY trip in Virginia and my wife calls and says the car (her 06 FXT) is making a “weird” noise. Many thoughts went through my head when she said “it’s a thumping noise that gets faster when I hit the gas” Geeezus I thought…the engine is gone.
So, I fly back yesterday and go check out the car…oil is good no leaks…but sure enough its making this weird noise…loud in the car but not outside the car. With my head down I took it to Steve and the guys at PIA and told them “the car is making a weird noise”. Steve sat in the car for a couple minutes and drove it around the block…came back put it in the bay. popped the hood and narrowed it down to the fuel lines pulsating and transmitting vibration though the car…I was pretty skeptical until he had me feel the floor near the door jam behind the driver seat …sure enough you could feel the fuel lines vibrating pretty hard through the floor.

This is the part that was bad


5 minutes later and a quick change of parts my wife was back on the road and happy. This is what makes small business great. Customer service is awesome and experience really does count. Yet again, Pacific Import Auto saved me a lot of money and headaches.

Brett
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Last edited by QksilverRS; 03-10-2011 at 12:09 PM.
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Old 03-10-2011, 12:13 PM   #2
BREWPUBEAVER
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Member#: 84547
Join Date: Apr 2005
Chapter/Region: NWIC
Location: PDX S-SE
Vehicle:
06, Lafawnduh
Fender rolling king

Default

If i still lived up there i would be in competion with Turbo for shop dog.

just love that place. Great guys, and amazing customer service.



Dave, and i aproove this message ;-)
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Old 03-10-2011, 12:17 PM   #3
12sechatch
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Member#: 132458
Join Date: Nov 2006
Chapter/Region: NWIC
Location: Kent, Wa
Vehicle:
Okie Dokie Fine

Default

I've had nothing but great experiences with them as well. Glad to hear everything worked out for you.
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Old 03-10-2011, 12:23 PM   #4
MrMorninwood
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Member#: 112148
Join Date: Apr 2006
Chapter/Region: NWIC
Location: Stroking the Furry Walls
Vehicle:
I feel like I'm
in "2 Fast 2 furious."

Default

PIA are awesome, although at Turbo trying to hump me all the time.
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Old 03-10-2011, 12:29 PM   #5
Caboobaroo
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Member#: 72335
Join Date: Oct 2004
Chapter/Region: NWIC
Location: Oregon City, OR
Vehicle:
89's RX/XT6
Blacksssssss

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Quote:
Originally Posted by MrMorninwood View Post
PIA are awesome, although at Turbo trying to hump me all the time.


He just knows you need some loving too Alex
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Old 03-10-2011, 12:44 PM   #6
Yukonart
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Member#: 40795
Join Date: Jul 2003
Chapter/Region: NWIC
Location: Redmond, WA
Vehicle:
2005 Legacy GT wagon
5MT - REDHOOK'd

Default

+ eleventybillion!1
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Old 03-10-2011, 12:59 PM   #7
haunt
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Member#: 132707
Join Date: Nov 2006
Chapter/Region: NWIC
Location: Seattle, WA
Vehicle:
05 OBP FXTi

Default

+1 for PIA!
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Old 03-10-2011, 01:04 PM   #8
token85
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Member#: 105974
Join Date: Jan 2006
Chapter/Region: International
Location: spangdahlem area
Vehicle:
2002 02 bug eye
05 blob eye

Default

know that feeling all to well. been to the desert and recieved that type of email, now in korea nd get another email like that. +1 for them being able to get you up and going quick. just something about that feeling when you are away and something happens and your not there to do anything about it.
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Old 03-10-2011, 01:08 PM   #9
BugEyes02
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Member#: 244042
Join Date: Apr 2010
Chapter/Region: NWIC
Location: where the wild things are
Vehicle:
2002 WRX
ASPEN WHITE

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Pia rocks!
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Old 03-10-2011, 01:22 PM   #10
BREWPUBEAVER
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Member#: 84547
Join Date: Apr 2005
Chapter/Region: NWIC
Location: PDX S-SE
Vehicle:
06, Lafawnduh
Fender rolling king

Default

Quote:
Originally Posted by MrMorninwood View Post
PIA are awesome, although at Turbo trying to hump me all the time.
better him than me.... its the way you talk... it just drives em crazy mate*
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Old 03-10-2011, 02:04 PM   #11
SwiftShifter87
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Member#: 208994
Join Date: Apr 2009
Chapter/Region: NWIC
Location: Fayetteville, NC
Vehicle:
2009 Impreza WRX/STI
Camouflage Blue

Default

+ for PIA always

it's amazing sometimes how you can be so vague on what's wrong with your car, and after a quick drive an experienced tech can just be like, oh this is what's wrong this is why lets fix it. It's crazy sometimes, i was there when they helped a young female out with her WRX making noises, it was something very unusual and they had it figured out in like 5 minutes.
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Old 03-10-2011, 02:19 PM   #12
TurboneX
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Member#: 21676
Join Date: Jul 2002
Chapter/Region: NWIC
Location: Pacific Northwet
Vehicle:
RX 02Foz,05OB
Black

Default

I dropped by yesterday to talk to Steve. He's a wealth of info, even with the old school stuff.
Jake was doing a brake job on a early Legacy while I was there.......you wouldnt believe how some people treat their cars
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Old 03-10-2011, 03:00 PM   #13
Yukonart
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Member#: 40795
Join Date: Jul 2003
Chapter/Region: NWIC
Location: Redmond, WA
Vehicle:
2005 Legacy GT wagon
5MT - REDHOOK'd

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Quote:
Originally Posted by TurboneX View Post
you wouldnt believe how some people treat their cars
SHHHH! (That's how mine ended up there)

















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Old 03-10-2011, 05:54 PM   #14
TurboneX
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Member#: 21676
Join Date: Jul 2002
Chapter/Region: NWIC
Location: Pacific Northwet
Vehicle:
RX 02Foz,05OB
Black

Default

Quote:
Originally Posted by Yukonart View Post
SHHHH! (That's how mine ended up there)

















Yeah, but you drive it like you stole it
Some folks just drive it till something breaks and then they wonder whats wrong.
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Old 03-10-2011, 09:10 PM   #15
stevejones19
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Member#: 275250
Join Date: Feb 2011
Chapter/Region: NWIC
Location: Lacey, WA
Vehicle:
2006 WRX
White

Default

Good to hear. I just bought a wrx a few days ago and plan on taking it there to get my work done.
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Old 03-11-2011, 12:14 AM   #16
Sleeper in Seattle
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Member#: 101546
Join Date: Nov 2005
Chapter/Region: NWIC
Location: Seattle
Vehicle:
2004 FXT & 04 S2000
Silver & black

Default

I think Steve should come down to Oregon to do service calls- you know write off the trip to check on clients down here!

Of course, I think I've stopped by a couple times to have them work on my car since I've moved down to oregon...

Great guys!!!!!
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Old 03-11-2011, 02:16 AM   #17
Great Cthulhu
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Member#: 181668
Join Date: Jun 2008
Chapter/Region: NWIC
Default PIA fixed my bork'd ACT clutch with 2' of tape

Last week I was doing my usual spirited highway on-ramp technique...only this time the engine made all the right noises while acceleration noticeably decreased. Felt like the clutch slipping. Tested a few more times and could repro the power loss at will. Talked it over with a few peeps who agreed that it sounded like the clutch was going. No torque steer or smoking tires, just power not making it to the wheels under high torque.

Took her into PIA last Saturday for a new clutch and Rush started unbolting things for the day-long process of swapping out clutches cuz I'm the customer and I'm always right (HA!). I reminded him that -- officially -- we only have my word on whether or not the clutch is bad, and that I don't trust me for a second. In other words, I made his day longer by wanting PIA to idiot-check me for a (possibly) cheaper fix.

No worries at PIA, though: He gets Steve to take the car out and try to repro, but he can't. Dave (who auto-x's and so knows how to break a clutch, LOL) does the same and can't repro either.

But I can repro the "torque loss" whenever I've got the car all good and warmed up.

Five minutes of wondering, then Steve remembers that 2007 STi's with FMIC's and big air intakes sometimes have this weird habit of rubbing the power steering line and grounding the MAF. Only happens when the engine is hot and metal components start expanding. This causes the ECU to wig out and pull timing, and also causes the engine to idle badly and even die when stopped (which also happens to me all the freakin' time!). Pull the intake pipe off and sure enough, there's a patch where the paint had been rubbed off down to bare metal. Two feet of electrical tape wrapped around the PS line and it's like I have a whole new clutch and engine idle is rock steady now.

Saved me $2000, and they didn't even charge me for the tape.



Most shops would've ignored me, would've swapped in a new clutch, billed me a couple thousand bucks, and then would've said that I was all wrong and that they'll have to do more work to figure out what I was complaining about. PIA erred on the side of caution, listened to me, and ended up saving me crazy money and time.

(And I told them that the lesson here is: If Shawn says his windshield is missing, LOOK at the front windshield and make damned sure it's not there.)
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Old 03-12-2011, 07:28 PM   #18
gtcrispy
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Member#: 3285
Join Date: Dec 2000
Chapter/Region: NWIC
Location: Sammamish/Lacey
Vehicle:
2005 Legacy GT
RBP

Default

My problem still cost me but my transmission would randomly not want to go into gear.

I took it on Tuesday. Steve drove it and thought it was probably a pressure plate issue. I scheduled a clutch job for Thursday. That afternoon the clutch no longer wanted to disengage so I had it towed Wednesday morning. I came in to pick it up Thursday afternoon after the clutch job and sure enough one of the pressure plate teeth broke off and got stuck between the clutch and pressure plate.

They put an 06' LGT clutch in to replace the ACT Stg 2 and resurfaced the ACT flywheel saving me some $$.
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Old 03-13-2011, 08:32 PM   #19
turboxsubie05
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Member#: 274932
Join Date: Feb 2011
Chapter/Region: NWIC
Location: Lakewood
Vehicle:
2005 subaru wrx
Silver

Default

Quote:
Originally Posted by QksilverRS View Post
Those of you that are married can probably sympathize with my story. Recently I was away on a TDY trip in Virginia and my wife calls and says the car (her 06 FXT) is making a “weird” noise. Many thoughts went through my head when she said “it’s a thumping noise that gets faster when I hit the gas” Geeezus I thought…the engine is gone.
So, I fly back yesterday and go check out the car…oil is good no leaks…but sure enough its making this weird noise…loud in the car but not outside the car. With my head down I took it to Steve and the guys at PIA and told them “the car is making a weird noise”. Steve sat in the car for a couple minutes and drove it around the block…came back put it in the bay. popped the hood and narrowed it down to the fuel lines pulsating and transmitting vibration though the car…I was pretty skeptical until he had me feel the floor near the door jam behind the driver seat …sure enough you could feel the fuel lines vibrating pretty hard through the floor.

This is the part that was bad


5 minutes later and a quick change of parts my wife was back on the road and happy. This is what makes small business great. Customer service is awesome and experience really does count. Yet again, Pacific Import Auto saved me a lot of money and headaches.

Brett
I guess you are all lucky with your experience... I went to go get my subaru dynoed there one they charged 30 bucks more for a dyno than the shop who does all my work they made up that my car was tuned to lean and they couldnt push it on the dyno full of ****. I went back to PRE and they looked over the car nothing wrong redynoed it 30 more to the wheels than them. Just because someone has a different performance shop logo on there car doesnt give you a right to lie and treat a paying customer like ****. By far the rudest mechanics ive ever spoke to.

Last edited by turboxsubie05; 03-14-2011 at 09:37 AM.
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Old 03-13-2011, 10:35 PM   #20
02 scuby wagon
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Member#: 189936
Join Date: Sep 2008
Chapter/Region: NWIC
Location: tacoma, washington
Vehicle:
2002 wrx wagon
Dolphin grey

Default

Hey d-bag your the only person ive ever heard complain about them so im sure your full of **** so go cry some where else...
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Old 03-13-2011, 10:36 PM   #21
WAYGONE1
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Member#: 139073
Join Date: Jan 2007
Chapter/Region: VIC
Location: Vancouver
Default

Quote:
Originally Posted by turboxsubie05 View Post
I guess you are all lucky with your experience... I went to go get my subaru dynoed there one they charged 30 bucks more for a dyno than the shop who does all my work(PRE in gresham,or) they made up that my car was tuned to lean and they couldnt push it on the dyno full of ****. I went back to PRE and they looked over the car nothing wrong redynoed it 30 more to the wheels than them. Just because someone has a different performance shop logo on there car doesnt give you a right to lie and treat a paying customer like ****. By far the rudest mechanics ive ever spoke to. I will never go there again and i tell my friends to go to a better shop in Gresham, OR who have cheaper labor a hour and truly care about there customers.
To be honest there will always be people who don't feel they got the level of service they deserve. One thing that shows me you see this shop through a pair of colored glasses is the fact that you would assume they would treat you negatively because you have another shops sticker on your car, thats just plain stupid! If anything they would try and treat you even better because they want you to return again. Shops like PIA don't live off 1 visit customers.
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Old 03-13-2011, 10:37 PM   #22
turboxsubie05
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Join Date: Feb 2011
Chapter/Region: NWIC
Location: Lakewood
Vehicle:
2005 subaru wrx
Silver

Default

Quote:
Originally Posted by 02 scuby wagon View Post
Hey d-bag your the only person ive ever heard complain about them so im sure your full of **** so go cry some where else...
yep im a huge douche for having a horrible experience somewhere it was my fault

Last edited by turboxsubie05; 03-14-2011 at 09:37 AM.
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Old 03-13-2011, 10:50 PM   #23
02 scuby wagon
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Join Date: Sep 2008
Chapter/Region: NWIC
Location: tacoma, washington
Vehicle:
2002 wrx wagon
Dolphin grey

Default

What does keeping there paperwork have to do with you knowing how **** of a shop they are and how all there customers going to PRE? D-BAG
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Old 03-14-2011, 12:37 AM   #24
turboxsubie05
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Member#: 274932
Join Date: Feb 2011
Chapter/Region: NWIC
Location: Lakewood
Vehicle:
2005 subaru wrx
Silver

Default

Quote:
Originally Posted by WAYGONE1 View Post
To be honest there will always be people who don't feel they got the level of service they deserve. One thing that shows me you see this shop through a pair of colored glasses is the fact that you would assume they would treat you negatively because you have another shops sticker on your car, thats just plain stupid! If anything they would try and treat you even better because they want you to return again. Shops like PIA don't live off 1 visit customers.
yeahh

Last edited by turboxsubie05; 03-14-2011 at 09:38 AM.
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Old 03-14-2011, 01:14 AM   #25
MrMorninwood
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Member#: 112148
Join Date: Apr 2006
Chapter/Region: NWIC
Location: Stroking the Furry Walls
Vehicle:
I feel like I'm
in "2 Fast 2 furious."

Default

Quote:
Originally Posted by turboxsubie05 View Post
clearly your dumb because PRE and PIA are in direct competition since more people are willing to make the drive than deal with bad customer service. its the fact that PRE built the NWB car that won the show last year, the fact that they have contenders in SEMA, the fact that PIA cannot contend with there excellent expertise in the field of subarus. The fact that 2 of the guys that work there have had ariticles done on them and they have two of the best subarus ever built. The fact that dumb people like you and the other idiots continue to write on here about great shops like PIA when they themselves know nothing about subarus.
Why would you take your car there in the first place, since PRE are closer and does all your work?
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