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Old 03-17-2011, 01:06 PM   #1
AVANTI R5
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Default Lincoln edges Lexus in new survey of vehicle dependability

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Lincoln now leads the industry with the most reliable vehicles, according to a closely watched annual survey, marking the first time Ford Motor Co.'s premium brand has captured the crown.
Lincoln unseated Porsche in J.D. Power and Associates' 2011 U.S. Vehicle Dependability Study released today. Lincoln was followed by Lexus, Jaguar, Porsche, Toyota, Acura, Buick, Mercedes-Benz, Cadillac, Hyundai and Honda.

Overall vehicle dependability continues to improve, though the gains are slowing as automakers conquer traditional mechanical problems but struggle with newer, electronic-based features, Power said.

Power's annual study looks at how well vehicles hold up after three years of ownership by measuring how many problems original owners experienced during the past 12 months with 2008 models.

The study looks at 202 problem areas and scores are based on problems reported per 100 vehicles.

The study found import brands still outperform U.S. automakers in long-term dependability despite closing the gap in recent years in a separate survey that measures initial quality.

The industry posted the highest rate of dependability since the study was launched in 1990, with an average of 151 problems reported per 100 vehicles in 2011, down from 155 problems in 2010.
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Old 03-17-2011, 01:26 PM   #2
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fascinating.

it is always a black box to me what is considered a 'problem reported'

usually I think of mechanical faults, from serious engine trouble, to electrical issues with a window motor.

then I think of cosmetic issues, from defective paint to rock chips.

and finally, I think of things that may be reported as issues, but are really W.A.D. (loud power steering), or maybe user error (can't program the radio, or change the clock).

I would assume any of those things are included as 'problems reported' which really can hurt a vehicle manufacturer if they expect higher quality where it is considered normal (so the owners are unrealistic) or the people who buy cars are just overall dumb (meaning they don't know how to use a radio).
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Old 03-18-2011, 12:04 AM   #3
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Like samagon, I'd like to see a more detailed breakdown of these numbers, as all problems are not equivalent.
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Old 03-18-2011, 06:21 AM   #4
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Originally Posted by shikataganai View Post



Like samagon, I'd like to see a more detailed breakdown of these numbers, as all problems are not equivalent.
You have to pay big money for that. All the automakers do. Being an employee of an automaker, and formerly a quality engineer, I get to see those documents. A lot of is it annoyances, but how many cars are really junk after 3 years anyway? It is more of a tool for automakers to understand what people complain about with their models and to compare that to everyone else.
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Old 03-18-2011, 10:30 AM   #5
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Originally Posted by quentinberg007 View Post
You have to pay big money for that. All the automakers do. Being an employee of an automaker, and formerly a quality engineer, I get to see those documents. A lot of is it annoyances, but how many cars are really junk after 3 years anyway? It is more of a tool for automakers to understand what people complain about with their models and to compare that to everyone else.
then this list is completely useless to a person.

I mean, is mini really that bad, or are their owners just overly critical, or stupid?
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Old 03-18-2011, 10:46 AM   #6
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My opinion matters, and I think most of what J.D. Power says is a bunch of malarkey.

Seriously, Lincoln is not more dependable than Lexus, or Honda, or Subaru. I don't think a plastic rattle should count as much as a failed transmission, etc. Not sure if it does, but they don't really explain that do they... Saab over Infiniti? What?
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Old 03-18-2011, 11:01 AM   #7
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just the fact that Jaguar is 3rd on the list completely invalidates this list (without having more depth to the list).
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Old 03-18-2011, 11:22 AM   #8
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Originally Posted by woody06967
My opinion matters, and I think most of what J.D. Power says is a bunch of malarkey.

Seriously, Lincoln is not more dependable than Lexus, or Honda, or Subaru. I don't think a plastic rattle should count as much as a failed transmission, etc. Not sure if it does, but they don't really explain that do they... Saab over Infiniti? What?
The Lincolns for that year are an Edge, Fusion, F150, and Expedition rebadges plus the Town Car. All are pretty reliable vehicles while missing out on Ford products that are generally poorly rated. And again, these are all 3 year old cars. You typically don't have chronic reliability issues at that age. Hence why the PPH is pretty close, overall. Check out true delta if you want reliability stats of older cars.

Shoot, resale values will give you a pretty good idea of what needs a transmission or engine at 70k and what will only be about 1/4 of the way through its life at 70k.
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Old 03-18-2011, 09:39 PM   #9
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JD Power = Legalized extortion.
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