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Old 04-28-2011, 10:00 AM   #1
EGREX
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Default What would you do?

Couple months ago my dash & parking lights stopped working. Dealer tried to say it was the remote starter but I proved it was not the issue. So they take the car for 2 days, repair what they said was a "broken wire" and then returned the car to me. Before I brought the car in I unplugged the parking light feed for the starter to make life easier for them.
The other day I go to plug my parking light feed back in and low and behold there is a jumper running from the parking lights to another line. Not only did they not find the short and fix it, they ran a jumper using MY parking light feed. The tech did a horrible job, I mean if your going to cob in a jumper you should at least hide it. This idiot used my parking line feed thinking what, I'd never want to use the feed for my starter again?
So after 2 weeks and about 4 conversations I finally get them to admit that they never found the short and used a jumper to fix the problem. They said that they didn't want to tear apart my interior when they could just use a jumper, but went on to say they would find the short if I wanted them too.
So I was thinking that I could have them fix the issue OR use the jumper and have them type up a very detailed report using my VIN so that if any issues come up in the future I'll be covered. I want them to find the short but I don't entirely trust them after they lied. I've got'em red handed though, because the jumper is obvious and the printout clearly says they "replaced broken wire and re-taped harness. They did neither...
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Old 04-28-2011, 10:10 AM   #2
KLZCYA
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Take it to a different dealer IMO. Definitely don't let them touch it again. That is absolutely ridiculous and just plain bad workmanship. And the fact they lied? Raises a few red flags IMO. Let us know how it goes.
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Old 04-28-2011, 10:19 AM   #3
betterthansx
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^ +1

Take it up with SOA too...they would like to know this kind of stuff
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Old 04-28-2011, 10:23 AM   #4
JordanM9
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yes definitely contact SOA and don't go back to that stealership.
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Old 04-28-2011, 10:50 AM   #5
natasatan
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Ahh. The oldest one in the book. Broken/loose wire trick. Any time you hear that, 99.9% of the time it's something else that they can't find. Definitely find another dealer. GL.
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Old 04-28-2011, 07:43 PM   #6
Supraru
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So let me get this strait. You installed a remote start in your car now have electrical issues dealing with the wires you've cut and it's the dealers fault?
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Old 04-29-2011, 04:47 AM   #7
Shewillbemine
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Quote:
Originally Posted by Supraru View Post
So let me get this strait. You installed a remote start in your car now have electrical issues dealing with the wires you've cut and it's the dealers fault?
Reading comprehension owns you.
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Old 04-29-2011, 06:39 AM   #8
Supraru
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Quote:
Originally Posted by Shewillbemine View Post
Reading comprehension owns you.
How so? He only stated that he has a remote starter hooked up and by the way he's talking it sounds like he may have done it. So explain to me how my statement is not possibly true? Bet you won't.
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Old 04-29-2011, 08:17 AM   #9
TFBHTMFSNE
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Quote:
Originally Posted by EGREX View Post
Before I brought the car in I unplugged the parking light feed for the starter to make life easier for them.
Quote:
Originally Posted by Supraru View Post
How so? He only stated that he has a remote starter hooked up and by the way he's talking it sounds like he may have done it. So explain to me how my statement is not possibly true? Bet you won't.
Supraru, I'm glad you caught this as well.

Let's see, remote start installed that hooks into the parking lights, followed by a parking light problem. Owner disconnects his connection before bringing it in "to make life easier for them".
How do you know he didn't just un-do the source of the problem? By disconnecting his wiring, he made life harder for them to diagnose the issue. To me, it sounds more like "hey, if they find out I screwed something up, it won't be covered under warranty and I'll have to pay to have what I screwed up fixed".
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Old 04-29-2011, 10:45 AM   #10
EGREX
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There is a short somewhere inside the interior wiring. I had the installer double check everything before bringing the car in. It has nothing to do with the remote starter that has been on the car for 15000 miles. Even though I did not go to remote starter school it isn't rocket science. You don't even need to cut wires to do the install, they use quick connects that make life very easy.

The dealer admitted that it had nothing to do with the remote starter. The very first time I called I could tell the lady was VERY uncomfortable talking to me about the issue. After the fourth call they admitted they never found the short and ran a jumper.

Just to clarify the starter was installed by a pro that has done over a 1000 starters, he recognized the jumper right away and was shocked that they used his feed instead of making another one out of sight.

edit: The shop that did the install is next store to the dealer and the dealer uses them for starters and audio which made it easy for me to prove the starter was installed by a pro.
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Old 04-29-2011, 01:45 PM   #11
EGREX
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Contacted SoA and dealer. SoA's concern was the warranty claim not being done as claimed. Dealer is saying that a jumper was what SoA tech's recommended, then went on to say that they have done the same style jumper repair on many cars.

So hopefully this doesn't bite me down the road. To add a bit of salt to the wound as I was washing/waxing my car today I noticed the paint on the plastic hood scoop insert for the intercooler is peeling/chipping at an alarming rate. It wasn't there 2 weeks ago now 2/3's of the top edge is shot, super.
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Old 04-29-2011, 03:08 PM   #12
TFBHTMFSNE
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Quote:
Originally Posted by EGREX View Post
To add a bit of salt to the wound as I was washing/waxing my car today I noticed the paint on the plastic hood scoop insert for the intercooler is peeling/chipping at an alarming rate. It wasn't there 2 weeks ago now 2/3's of the top edge is shot, super.
Wow, we're just having a lousy day, aren't we?
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