Welcome to the North American Subaru Impreza Owners Club Saturday August 1, 2015
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Here you can view your subscribed threads, work with private messages and edit your profile and preferences Home Registration is free! Visit the NASIOC Store NASIOC Rules Search Find other members Frequently Asked Questions Calendar Archive NASIOC Upgrade Garage Logout
Go Back   NASIOC > NASIOC General > Warranty Issues & SOA Problems

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads.
Reply
 
Thread Tools Display Modes
Old 03-21-2014, 09:57 PM   #1
sal_2132
Scooby Newbie
 
Member#: 363675
Join Date: Jul 2013
Default rodknock at 13k dealer wants to void, any help?

I have a 13 wrx, engine is completely stock never tuned. One morning it just started knocking wasn't even running the car. Dealer says one of the bearings went our caused the rodknock n debree knocked out the oil pump. Says the cause was oil starvation. Problem is I did my own oil changes n lost the reciepts. The car was properly maintenanced and full with clean oil when it broke down. How can I get them to cover it they say only if I find the receipts they'll reconsider
* Registered users of the site do not see these ads.
sal_2132 is online now   Reply With Quote
Sponsored Links
* Registered users of the site do not see these ads.
Old 03-21-2014, 10:00 PM   #2
mbhammerbro
Scooby Specialist
 
Member#: 344521
Join Date: Jan 2013
Chapter/Region: Tri-State
Location: New Jersey
Vehicle:
2013 STi
DGM

Default

If you purchased anything with a credit card check your history. Contact SOA and see if they say something different about it. Dealership can tell you no and SOA says something different.
mbhammerbro is offline   Reply With Quote
Old 03-21-2014, 10:04 PM   #3
Brandon2k13
Scooby Specialist
 
Member#: 376571
Join Date: Dec 2013
Chapter/Region: NESIC
Location: \_(ツ)_/
Vehicle:
A Subaru of some
sort.

Default

I'm a big DIY'er myself, but question, not to be a d**k, if you have a warranty, why spend the money to do your own oil changes if they're covered?
Brandon2k13 is offline   Reply With Quote
Old 03-21-2014, 10:10 PM   #4
sal_2132
Scooby Newbie
 
Member#: 363675
Join Date: Jul 2013
Default

Once was with my card at autozone but I called n they say they delete the records from 2 months back so all I have is an amount I spent there. And I have a problem keeping Apts n I enjoy my own work especially since I have a friend that works at a dealer. Says they mess up on the oil all the time even forgot to put oil in one
sal_2132 is online now   Reply With Quote
Old 03-21-2014, 10:14 PM   #5
Brandon2k13
Scooby Specialist
 
Member#: 376571
Join Date: Dec 2013
Chapter/Region: NESIC
Location: \_(ツ)_/
Vehicle:
A Subaru of some
sort.

Default

Sounds like a crappy service department.

Hope it works out for you. Keep fighting the good fight!
Brandon2k13 is offline   Reply With Quote
Old 03-21-2014, 10:43 PM   #6
sal_2132
Scooby Newbie
 
Member#: 363675
Join Date: Jul 2013
Default

I'll call soa see what they say. Are there any laws or anything I can bring up that would help?
sal_2132 is online now   Reply With Quote
Old 03-21-2014, 10:45 PM   #7
2011rex18
Scooby Specialist
 
Member#: 321728
Join Date: May 2012
Chapter/Region: Tri-State
Location: Buffalo NY
Vehicle:
2011 WRX Limited
DGM

Default

Quote:
Originally Posted by Brandon2k13 View Post
I'm a big DIY'er myself, but question, not to be a d**k, if you have a warranty, why spend the money to do your own oil changes if they're covered?
since when are oil changes covered?
2011rex18 is offline   Reply With Quote
Old 03-21-2014, 11:05 PM   #8
sal_2132
Scooby Newbie
 
Member#: 363675
Join Date: Jul 2013
Default

They aren't really but as a plus the dealer offers the first 7 services free of charge
sal_2132 is online now   Reply With Quote
Old 03-21-2014, 11:52 PM   #9
Mdsiman
Scooby Newbie
 
Member#: 360019
Join Date: Jun 2013
Location: Nnj
Vehicle:
2013 Wrx

Default

Yea at some dealers. I got "2" free oil changes and that's only because I asked to throw something in with the deal.
Mdsiman is offline   Reply With Quote
Old 03-22-2014, 12:36 AM   #10
Brandon2k13
Scooby Specialist
 
Member#: 376571
Join Date: Dec 2013
Chapter/Region: NESIC
Location: \_(ツ)_/
Vehicle:
A Subaru of some
sort.

Default

Quote:
Originally Posted by 2011rex18 View Post
since when are oil changes covered?
Maybe it was just the dealer I bought mine from? I got free oil changes for the whole time I own the car.
Brandon2k13 is offline   Reply With Quote
Old 03-22-2014, 07:49 AM   #11
Uncle Scotty
Scooby Guru
 
Member#: 16200
Join Date: Mar 2002
Vehicle:
OK buy Nates beans
westcoastroasting.com

Default

Quote:
Originally Posted by sal_2132 View Post
I have a 13 wrx, engine is completely stock never tuned. One morning it just started knocking wasn't even running the car. Dealer says one of the bearings went our caused the rodknock n debree knocked out the oil pump. Says the cause was oil starvation. Problem is I did my own oil changes n lost the reciepts. The car was properly maintenanced and full with clean oil when it broke down. How can I get them to cover it they say only if I find the receipts they'll reconsider

yeah...i think yer screwed
Uncle Scotty is offline   Reply With Quote
Old 03-22-2014, 09:15 AM   #12
Knotsure
Scooby Specialist
 
Member#: 41730
Join Date: Aug 2003
Location: Jersey
Vehicle:
1415 Legacy/Forester
D.Grey/White

Default

I think 'full with clean oil' may = oh ----, I ran it dry, quick add some before tow? If they drop the oil pan and don't see any kind of gooped up crap, that may help you, but they do tell you to keep records. Saying 'some kind of legal thing' will not win you any points...other than buh-bye. When was the last time you actually checked the oil level?
Knotsure is offline   Reply With Quote
Old 03-22-2014, 09:53 AM   #13
blackfang
Scooby Guru
 
Member#: 131347
Join Date: Nov 2006
Chapter/Region: MAIC
Location: Richmond Va
Vehicle:
2007 Legacy 2.5i SE
98 Z/28, VN 900 custom

Default

This is why you always always ALWAYS keep records and receipts. Chances are they pulled the oil pan already(they should have anyways to come up with that conclusion) and already contacted their Subaru Rep.
blackfang is online now   Reply With Quote
Old 03-22-2014, 10:07 AM   #14
MassBugeye
Scooby Specialist
 
Member#: 359347
Join Date: Jun 2013
Chapter/Region: NESIC
Location: Tewksbury, MA
Vehicle:
2002 WRX
PSM

Default

Quote:
Originally Posted by Brandon2k13 View Post
Maybe it was just the dealer I bought mine from? I got free oil changes for the whole time I own the car.
Did you buy your car at Subaru of Wakefield? My mom bought her 2011 Outback from there and she still gets free oil changes.


OP, maybe buy the oil from Autozone again and save the receipt. If the amount on the new receipt(with the item list that has the oil) matches the one on the old receipt (with just the amount), it might make things easier when trying to prove things to the dealer.
MassBugeye is offline   Reply With Quote
Old 03-22-2014, 10:38 AM   #15
Teedub21
Scooby Specialist
 
Member#: 333099
Join Date: Sep 2012
Chapter/Region: NWIC
Location: Vancouver, WA
Vehicle:
2013 WRX STi
ISM

Default

I buy my filters from the dealership and log my oil changes on the "my subaru" on their website. Hope that's enough.
Teedub21 is offline   Reply With Quote
Old 03-22-2014, 11:34 AM   #16
GEE-OTTO
Scooby Specialist
 
Member#: 201277
Join Date: Jan 2009
Chapter/Region: MAIC
Location: Arlington VA
Vehicle:
2009 Legacy GT
OBP

Default

You can change your oil properly all you want if you fail to CHECK YOUR OIL regularly it is 100% your fault should you starve the block. You can try to deal with SOA but you aren't going to win much if anything, they MIGHT give you a fixed amount off the labor or short block purchase should you choose to have it repaired by your dealer, but don't hold your breath.

I would go ahead and price a short block, they can be had for under $2K new then add another $3-$3.5K for head cleanup and labor to slap those heads on the new block.

If you had been taking it to the dealer for oil changes and it starved you still might get ****ed over but they would have a harder time doing so, I hope your self logging pays off in the eyes of SOA.
GEE-OTTO is offline   Reply With Quote
Old 03-22-2014, 01:06 PM   #17
Brandon2k13
Scooby Specialist
 
Member#: 376571
Join Date: Dec 2013
Chapter/Region: NESIC
Location: \_(ツ)_/
Vehicle:
A Subaru of some
sort.

Default

Quote:
Originally Posted by MassBugeye View Post
Did you buy your car at Subaru of Wakefield
No it was a dealer in Rhode Island, Balise.
Brandon2k13 is offline   Reply With Quote
Old 03-22-2014, 05:50 PM   #18
Supraru
Scooby Specialist
 
Member#: 23313
Join Date: Aug 2002
Location: Collegeville,Pa
Vehicle:
99' 2.5Rs
black

Default

Well since you decided to do your own oil changes it is on you to provide proof you at least purchased the oil to do them. For all they know you never changed the oil and when you got a rod knock after being 10k miles over due and ran the thing dry you changed the oil with fresh oil. Almost sounds to be the case here. Looks like you'll be buying this engine.
Supraru is offline   Reply With Quote
Old 03-22-2014, 06:37 PM   #19
SpamBot
Scooby Specialist
 
Member#: 287534
Join Date: Jul 2011
Default

Quote:
Originally Posted by MassBugeye View Post
OP, maybe buy the oil from Autozone again and save the receipt. If the amount on the new receipt(with the item list that has the oil) matches the one on the old receipt (with just the amount), it might make things easier when trying to prove things to the dealer.
Brilliant idea! No one will ever look at the DATE on the receipt, will they?
SpamBot is offline   Reply With Quote
Old 03-22-2014, 06:59 PM   #20
mbhammerbro
Scooby Specialist
 
Member#: 344521
Join Date: Jan 2013
Chapter/Region: Tri-State
Location: New Jersey
Vehicle:
2013 STi
DGM

Default

Quote:
Originally Posted by SpamBot View Post

Brilliant idea! No one will ever look at the DATE on the receipt, will they?
He said this so he can prove that an exact price of oil and filters matches a specific date of his credit report.
mbhammerbro is offline   Reply With Quote
Old 03-22-2014, 07:19 PM   #21
Hondaslayer
think you
Moderator
 
Member#: 4562
Join Date: Feb 2001
Chapter/Region: NWIC
Location: Auburn, WA
Vehicle:
1995 Legacy LSi
1998 Forester, lifted.

Default

Quote:
Originally Posted by mbhammerbro View Post
He said this so he can prove that an exact price of oil and filters matches a specific date of his credit report.
It still doesn't prove that he purchased the oil originally, it's circumstantial at best.
Hondaslayer is offline   Reply With Quote
Old 03-22-2014, 07:45 PM   #22
08sedanwrx
Scooby Newbie
 
Member#: 247611
Join Date: May 2010
Chapter/Region: MAIC
Location: MD
Vehicle:
2011 Built Motor STI
SSM--410whp 475tq-MS109

Default

ill sell you my oil recipts...
08sedanwrx is offline   Reply With Quote
Old 03-22-2014, 08:38 PM   #23
mbhammerbro
Scooby Specialist
 
Member#: 344521
Join Date: Jan 2013
Chapter/Region: Tri-State
Location: New Jersey
Vehicle:
2013 STi
DGM

Default

Quote:
Originally Posted by Hondaslayer View Post

It still doesn't prove that he purchased the oil originally, it's circumstantial at best.
Yea it won't prove anything. But its better than nothing.. I guess.
mbhammerbro is offline   Reply With Quote
Old 03-22-2014, 08:58 PM   #24
Knotsure
Scooby Specialist
 
Member#: 41730
Join Date: Aug 2003
Location: Jersey
Vehicle:
1415 Legacy/Forester
D.Grey/White

Default

Also, with this kind of breakdown, I'd think proof like these types of receipts wouldn't mean much if oil starvation is what caused it to break. Buying it and putting it in...OP, when did you last check the oil? Any signs it could have leaked out? Or burnt up quickly - like blowing loads of black smoke?
Knotsure is offline   Reply With Quote
Old 03-22-2014, 09:20 PM   #25
al_s14
Scooby Specialist
 
Member#: 168077
Join Date: Jan 2008
Chapter/Region: MAIC
Location: Virginia Beach
Default

Quote:
Originally Posted by 08sedanwrx View Post
ill sell you my oil recipts...
Yes, driving down to md to buy oil every oil change sounds solid
al_s14 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 10:33 AM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2015 Axivo Inc.
Copyright ©1999 - 2015, North American Subaru Impreza Owners Club, Inc.