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Old 07-27-2002, 07:13 PM   #1
david2z4
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Member Sales Rating: (1)
 
Member#: 1838
Join Date: Jul 2000
Chapter/Region: NWIC
Location: WA
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2000 Impreza RS BRP
Vishnu Turbo/Tec3

Default Warning to all about ordering Brullen Exhaust.

Edit: OK read my last posts this was an error from Brullen.


I ordered and got my exhaust about a month ago. I paid over $200 extra to get it Quick through DHL.

Now I get a brokerage fee of $176.92 in the mail today.

I was told that this was included in the $200 I paid to ship and now I get this.


This is the second time I have been hit for something that is supposed to have no fees.
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Last edited by david2z4; 07-29-2002 at 07:18 PM.
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Old 07-29-2002, 12:43 AM   #2
garface
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Location: yonkers, ny
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Damn. Hmmm, rethinking that turboback now. I bet you didn't even get it that fast either, right?
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Old 07-29-2002, 07:47 AM   #3
david2z4
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Vishnu Turbo/Tec3

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Brullen got it to me real fast. Ordered it friday, they started making it monday and they shipped it wed, and I got it friday.

Ordered it through Larry Ganz via Jack Ho (GTBGUY)
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Old 07-29-2002, 05:22 PM   #4
GTBGUY
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'98 QS Legacy L (auto)

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david2z4 - Dave, please scan a copy of this brokerage fee bill that they sent you and email it to me directly at gtbguy@hotmail.com I think there's a mis-understanding on their part as it's made in Canada and under the NAFTA free trade act this item is not subject to duties. As well, the DHL account used is inclusive of brokerage charges (from what I understand).

garface - this incident is only isolated to David's situation, as he wanted it ASAP (ie: sent via DHL 2nd day air). All the other systems are normally shipped fully insured via FedEX ground and there aren't any issues with customs brokerage. They are currently doing a run of 3" stuff for me right now, so lag time is shorter. 3" stuff is running out fast b/c of all the RS-T systems etc, so if you want a shorter wait, then order sooner. And check for availability of piping first.
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Old 07-29-2002, 05:42 PM   #5
david2z4
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2000 Impreza RS BRP
Vishnu Turbo/Tec3

Default

Thanks Jack for taking care of this. I mailed you the invoice and will email a copy.

I was only extra upset because I got fees on the last Brullen Exhaust I got from you also, but it was via UPS Ground. Still getting bills for that exhaust system that I didn't even keep.
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Old 07-29-2002, 06:37 PM   #6
david2z4
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2000 Impreza RS BRP
Vishnu Turbo/Tec3

Thumbs up UP-DATE :)

Jack,

This is going to make it really easy, no dealing with customs.

I called DHL. This charge was for the shipping! Brullen checked the Transport Collect(collect on delivery) box on the waybill so they are billing me again for what I already paid you. Brullen did not pay DHL for the shipping. So this is just between you, Brullen and DHL. DHL has not been paid yet.

Since the actual shipping was $25 less than you charged me and you said shipping was, I will be expecting a refund as detailed in my latest email to you.

Thanks so much for taking care of this in a timely matter. You are trully a good vendor to work with.

Dave

Last edited by david2z4; 07-29-2002 at 07:12 PM.
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Old 07-31-2002, 10:39 PM   #7
ImprezaRS dot com
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Jack beat me to this - I had to search for all posts with Ganz in them to find it
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