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Old 08-16-2011, 03:29 PM   #1
AVANTI R5
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Default Customer Satisfaction Study: Domestics Brands Lose Ground




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A rebound in customer-satisfaction scores for overseas car makers is threatening what has developed into a recovery for U.S. vehicle brands in the past year, according to a report released today by the American Customer Satisfaction Index, or ACSI. The report covers customer satisfaction with 19 nameplates offered by domestic and foreign car companies.

As several U.S. brands declined in the ratings, Japanese car makers fared well, with two brands among the top three in the index. After falling last year, driven in part by well-publicized quality problems, Toyota rose 4% and its Lexus luxury brand rose 2% to moved into a three-way tie with Cadillac for first place with 87 points on a zero-to-100-point scale.

Detroitís car companies lead the index last year with Lincoln and Buick, but those brands fell 3% this year to 86 and 85, respectively. Mercedes-Benz held steady at 86, while Honda increased 1% to 85. Among the top seven ACSI car makers, five are luxury brands, with Japanís best U.S. sellers, Honda and Toyota rounding out the group.

Here are the 19 nameplates and their scores:

Cadillac, 87
Lexus, 87
Toyota, 87
Lincoln, 86
Mercedes-Benz, 86
Buick, 85
Honda, 85
Ford, 84
Nissan, 84
Volkswagen, 84
BMW, 83
GMC, 83
Hyundai, 83
Chevrolet, 82
Kia, 81
All other nameplates, 81
Mazda, 79
Dodge, 79
Jeep, 79
Chrysler, 76
http://blogs.wsj.com/drivers-seat/20...os_Driversseat
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Old 08-16-2011, 03:32 PM   #2
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I wonder if that's more a function of the types of cars. Is it just coindicence that most of the top cars are higher end manufactures and the lower scoring are less so. Just an observation. No matter how nice that Mazad 9 is, people are going to more satified by a Mercedes ML that costs twice as much.
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Old 08-16-2011, 04:10 PM   #3
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Originally Posted by silver arrow View Post
I wonder if that's more a function of the types of cars. Is it just coindicence that most of the top cars are higher end manufactures and the lower scoring are less so. Just an observation. No matter how nice that Mazad 9 is, people are going to more satified by a Mercedes ML that costs twice as much.
You actually have to own a Mazda for yourself to find out why they don't satisfy. I'll never buy one again. Worst car I've owned since the junk of the 80's.
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Old 08-16-2011, 04:23 PM   #4
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Yet others love them like a cult.
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Old 08-16-2011, 08:45 PM   #5
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Sounds like some other car brands I can think of.
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Old 08-16-2011, 08:58 PM   #6
Len
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Originally Posted by heavyD View Post
You actually have to own a Mazda for yourself to find out why they don't satisfy. I'll never buy one again. Worst car I've owned since the junk of the 80's.
You mean it broke a lot? You can always get a lemon from any brand, you know. Mazda is definitely on the less reliable side for a Japanese brand, but it's not too bad in general, I think.

I would say though, the material quality is quite lacking in most Mazdas, which becomes very obvious if you own one. Maybe that's what you are talking about?
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Old 08-16-2011, 10:23 PM   #7
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They are all so close it is almost pointless.
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