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Old 10-16-2012, 05:04 PM   #1
Vmachin3
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Default I think my mechanic stole my intercooler

This is a sensitive subject for obvious reasons and I want to try and prove what happened before I make any allogations or start blasting on yelp. I would'nt ever lie about this especially since the shop owners and mechanics livelyhood and integrity could be on the line. Here goes -

I recently went to a shop to get my 08 STI 90 thousand mile maintenance. I had them replace spark plugs along with maintenance and brake pads. All of this came out to a pretty penny... almost $850 dollars.

Anyway I felt happy with the work until I poped my hood and found an intercooler that doesnt look anything like mine. It looks like they replaced my intercooler with one that was off a car that really needed a new one. The one that was on my car had a couple of dings but nothing like this one which is beat to hell. Almost all the fins are bent and something fishy is going on here and I need help from someone that can point me in the right direction.

Does anyone know how I can tell if this shop stole my intercooler and replaced it with this beat up one? Now I'm doubting if they even rotated my tires amoungst all the other tasks involved in the 90k maintenance.

I am seriously one step away from blasting them on yelp, thought I'd check with the community first. Please help,,, thanks!
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Old 10-16-2012, 05:07 PM   #2
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It is possible that they did, but more likely that your intercooler was just damaged. Bring it back, explain the situation, and I bet they'll fix it or do something. If not, fixing bent fins isn't that difficult to do yourself, just really time consuming.
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Old 10-16-2012, 05:08 PM   #3
russ9127
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Pics of the alleged replaced intercooler? Sounds fishy, maybe they were working on another Subaru and accidentally mixed the two up? First thing I would do is go back to the shop and speak with them. It really could be an honest mistake, or maybe they are trying to scam you.
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Old 10-16-2012, 05:09 PM   #4
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Quote:
Originally Posted by drewvdw View Post
It is possible that they did, but more likely that your intercooler was just damaged. Bring it back, explain the situation, and I bet they'll fix it or do something. If not, fixing bent fins isn't that difficult to do yourself, just really time consuming.
This as well. I have accidentally bent fins while working on my car.
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Old 10-16-2012, 05:10 PM   #5
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Need a before and after pic, also those fins are easily bent, maybe they leaned on it or used it for a tool tray.
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Old 10-16-2012, 05:11 PM   #6
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Yeah, you lean on the fins or if it's off and you accidentally kick it, you'll think you got ripped off. Or you could've inhaled a bird Been there, done that.
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Old 10-16-2012, 05:12 PM   #7
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Quote:
Originally Posted by russ9127 View Post
maybe they were working on another Subaru and accidentally mixed the two up
My 1st thought.
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Old 10-16-2012, 05:12 PM   #8
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Wanna fix it yourself? Get a toothpick and a tweezers...and a few hours.
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Old 10-16-2012, 05:13 PM   #9
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Inspect any nuts and bolts securing your intercooler for wrench marks
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Old 10-16-2012, 05:16 PM   #10
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^^^They probably would've taken it off if they did the timing belt...
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Old 10-16-2012, 05:18 PM   #11
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Thats exactly why I perform all my own maintance. I would be pissed. Is it possible that the tech just was really sloppy and finger banged the crap out of it while putting it back together.
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Old 10-16-2012, 06:02 PM   #12
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Speaking of inhaling things and intercoolers ... I'm just curious as to why the WRX doesn't have some sort of grille separation in the hood scoop.

It seems like anything and everything, birds, leaves, etc can just pop right down into the engine compartment and destroy the TMIC. All it would take is a small mesh grille vent in there.

Just seems curious to me.

Last edited by ThunderDent; 10-16-2012 at 07:18 PM.
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Old 10-16-2012, 06:07 PM   #13
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What maintenance requires removing the intercooler? If its an 08 it should be in perfect shape so it would be ovious if they did something. Go there right away and bitch then out!
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Old 10-16-2012, 06:21 PM   #14
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Either way you should have went right back and said something, the longer you wait, the worse its gonna be for you.
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Old 10-16-2012, 06:30 PM   #15
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Quote:
Originally Posted by kimokalihi View Post
What maintenance requires removing the intercooler?
Spark plugs. Don't know about the '08+, but on the earlier models it's easier to unbolt the engine mounts (including the pitch-stop under the intercooler), stick a jack under the transmission, and try to lift the whole mess an inch or two.
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Old 10-16-2012, 06:30 PM   #16
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^^ So true. Call or stop by as soon as you can.
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Old 10-16-2012, 06:33 PM   #17
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Quote:
Originally Posted by drewvdw View Post
It is possible that they did, but more likely that your intercooler was just damaged. Bring it back, explain the situation, and I bet they'll fix it or do something. If not, fixing bent fins isn't that difficult to do yourself, just really time consuming.
damaged????

if the ass wholes damaged it that bad while working on the car, they better replace it

OP.....go after them with a BIG STICK

they stole yer intercooler and thought you wouldnt notice????

get a lawyer involved if necessary

call the shop....ask to speak to the owner.....'splain him that your intercooler got swapped and ya want a new intercooler

if he waffles....tell him you are gonna sue him
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Old 10-16-2012, 06:40 PM   #18
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^^Listen to the guy with terrible grammar.
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Old 10-16-2012, 06:43 PM   #19
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Quote:
Originally Posted by cmiller219 View Post
^^Listen to the guy with terrible grammar.
mi grammer iz jus fyn
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Old 10-16-2012, 06:44 PM   #20
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Oh Scotty, how I've missed you
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Old 10-16-2012, 06:48 PM   #21
Tannerp89
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Quote:
Originally Posted by lemming View Post
Spark plugs. Don't know about the '08+, but on the earlier models it's easier to unbolt the engine mounts (including the pitch-stop under the intercooler), stick a jack under the transmission, and try to lift the whole mess an inch or two.
you remove the intercooler to do spark plugs? and jack the motor up?
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Old 10-16-2012, 06:50 PM   #22
subarubruce
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Quote:
Originally Posted by cmiller219 View Post
^^Listen to the guy with terrible grammar.
LMFAO But OP sorry about your IC . Seriously though they are so easy to damage I would have to guess that the idiot who worked on it set his tools on it as I used to be the idiot that did the same thing out of lazyness. Makes a great spot to set your ratchet and sockets and unfortunately damage is inevitable.Dont waist hours fixing it yourself take it back to them and tell them the pride you have in your ride thus the reason you didnt work on it yoursel......lol j/k and tell them you would appreciate it if they could restore it back to the way it was. Let them spend 3 hours with a mechanics pick straightening it out.
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Old 10-16-2012, 06:50 PM   #23
WhiteBgeye02
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Quote:
Originally Posted by Uncle Scotty View Post
damaged????

if the ass wholes damaged it that bad while working on the car, they better replace it

OP.....go after them with a BIG STICK

they stole yer intercooler and thought you wouldnt notice????

get a lawyer involved if necessary

call the shop....ask to speak to the owner.....'splain him that your intercooler got swapped and ya want a new intercooler

if he waffles....tell him you are gonna sue him
x2 for the BIG STICK!
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Old 10-16-2012, 06:58 PM   #24
lemming
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Quote:
Originally Posted by Tannerp89 View Post
you remove the intercooler to do spark plugs? and jack the motor up?
On models where it's difficult to get tools in between the valve cover and the front frame rails, it makes things much easier. I don't think I'd be able to get the rear driver's side plug out of my Forester any other way.
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Old 10-16-2012, 06:59 PM   #25
tibug
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Originally Posted by subarubruce View Post
LMFAO But OP sorry about your IC . Seriously though they are so easy to damage I would have to guess that the idiot who worked on it set his tools on it as I used to be the idiot that did the same thing out of lazyness. Makes a great spot to set your ratchet and sockets and unfortunately damage is inevitable.
I've done that too

I wouldn't even call the shop. If you call them, they're going to want to see the car anyways. Just bring it straight to them and tell them what the deal is...but do it civilly. Assume that it was unintentionally damaged to begin with (edit: or it was accidentally mixed up with another Subaru...good advice there); straight out accusing them of STEALING your intercooler is a quick way to make diplomacy impossible. Tell them that your intercooler went in the shop in good condition and came out looking like *this*.

It's likely that one mechanic made a mistake (e.g. laid his tools on the fins) and decided to not take responsibility for it. It's obvious that one mechanic ****ed up, but don't assume that the whole dealership ****ed up unless it comes down to that. They might be more than willing to work with you, unless you come in there in fuming, incoherent Uncle Scotty fashion.

My $0.02.
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