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Old 10-29-2011, 04:04 PM   #101
Imprezd 1
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Quote:
Originally Posted by Benchmark
No, they're just being pushy and/or it's near the end of the month and they needed to meet their quotas. Did you get to see the car? Which dealer was this?
Antwerpen Toyota in Clarksville, it was getting to the point that I was getting upset. I never thought of it being the end of the month, all he kept saying was "what's it going to take for you to take this car home today" I kept telling him I wasn't interested I wanted to wait a couple months, get the color and options I wanted. He wouldn't back down though
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Old 10-29-2011, 04:12 PM   #102
Beyer Subaru
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Yep, he was being a tool. But he was doing his job in the classic sense of car sales.

I deal with my cusomers for weeks to years to get them into the right car. Sometimes when everything comes together it means big sales months. Sometimes i'm left with empty pockets at the end of the month.

The end of the month push is felt by everyone at a dealer. Sucks, but someimes the customer feels it to.
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Old 10-29-2011, 07:44 PM   #103
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Quote:
Originally Posted by Imprezd 1 View Post
The wife and I went looking at a car yesterday with that only in mind, LOOKING. We wanted to see the inside and see how a car seat would fit. The salesman came out asked if we needed help, I told him we only wanted to look at the interior of the car because we were going to purchase in the next couple months.

Everything was fine asked us if we wanted to go inside to get some info on that model... we ended up in there for almost 1 hour because he wanted to try so hard to sell us a car that very day. I kept telling him I was not looking to buy today as I told him when I asked to see the interior. He brings out the manager, I tell him the same thing. I felt like I was trying to be forced to buy a car.

Was there something else I should have said? Or were they just being pushy? I thought I made it clear that I only wanted to see the inside of a car so we could be sure this was one of the cars we were thinking of.
What you do is to get up and walk out.

Many dealerships still practice sales influence strategies that have been obsolete for 30 years or so. It seems that's how the managers were trained and since they are unemployable in industry, they stay on forever and keep inflicting those methods on the car business.

The most enlightened ones are still backwards. You've gotten a couple of perspectives here about how to deal with them. It really depends upon whether you are looking for the absolute cheapest price and are willing to spend a lot of time shopping. If you want a good deal - which might only be a couple hundred dollars over the cheap price - these days you can do it with a few emails. Far more efficient for you and the dealer. They're finally changing because it doesn't work with Millenials, who are entering the market.
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Old 10-30-2011, 10:26 AM   #104
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When you order a car (say a 2012 Impreza), does it count against a dealer's allocation?
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Old 10-31-2011, 11:04 AM   #105
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It just adds a car to your normal allocation. If enough are ordered then you will get cars added to your future allocations.

Ordering cars is in no way a negative for the dealer.
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Old 10-31-2011, 08:59 PM   #106
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Beyer is offering a lot of good answers, but not everything said applies to the whole car business. Things have gotten busier for me at work so I won't have as much time to spend in here as before.

PM me if you have any pressing questions.

--Andy
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Old 11-01-2011, 11:53 AM   #107
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Agreed. I can only speak for myself and my (Subaru) store. Andy is giving up information and answers that will apply to a broader car buying/selling base.

Every store and Salesman will be different. That's why I think this should be Andy's Sticky and have other sales guys chiming in with info applicable to them.
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Old 11-01-2011, 03:53 PM   #108
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Andy,

I just read through most of this thread, and I have to commend you for being spot on. I am a 6 year "vet" at a dealership not too far from you. I spent a little over 4 years with BMW, and transitioned into a sales manager role when we purchased a failing Porsche franchise.
As someone in the business, it infuriates me to spend time on these forums listening to people crush dealerships, call them crooks, and so forth. I think that this thread is an excellent idea, and I have agreed on almost all of your points so far.
In the interest of helping you lighten your load, I will gladly chime in as well if you don't mind. Just let me know, I'm not trying to jack your thread.

Good luck and good selling!

-Steve
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Old 11-01-2011, 05:56 PM   #109
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Hello Mods? Sticky?
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Old 11-02-2011, 09:52 AM   #110
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This is for Beyer Subaru:
I ordered a 2012 impreza. What different stages (being built, built, on ship, at port, VIN assignment, etc.) can the dealer see on Subaru's system (Pipeline?) from order placement to car arriving at the dealership?
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Old 11-02-2011, 12:32 PM   #111
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Who do you guys contract with/trust to do auto transport? DAS is all anyone seems to recommend.

Also, similar note. How big is the price variance from region I region? For instance if I bought a car in CA would it generally be cheaper or more expensive?
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Old 11-02-2011, 03:28 PM   #112
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Quote:
Originally Posted by Benchmark View Post
This is for Beyer Subaru:
I ordered a 2012 impreza. What different stages (being built, built, on ship, at port, VIN assignment, etc.) can the dealer see on Subaru's system (Pipeline?) from order placement to car arriving at the dealership?
From the time you place the order it usually takes about 5 minutes to see it in our pipeline and a "loose" ETA. The ETA will go "tight" when the car is close to arrival/completion.

Quote:
Originally Posted by sti robot View Post
Who do you guys contract with/trust to do auto transport? DAS is all anyone seems to recommend.

Also, similar note. How big is the price variance from region I region? For instance if I bought a car in CA would it generally be cheaper or more expensive?
We use Precision Motor Transport. There is no price variance from region to region. We all buy the cars for the same prices and can sell them for the same prices.
The only variance would be incentives and financing.
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Old 11-03-2011, 10:40 AM   #113
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Hello Mods? Sticky?

Sure. This thread is a good read too.
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Old 11-03-2011, 10:46 AM   #114
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Awesome! Thanks Matt. Big Thanks go to Andy for thinking of putting this together!
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Old 11-03-2011, 02:52 PM   #115
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I once bought a car from Andy.
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Old 11-04-2011, 08:21 AM   #116
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Quote:
When you order a car (say a 2012 Impreza), does it count against a dealer's allocation?
Depends on manufacturer, but with almost all imports the answer is yes. If you want a particular model, and we don't have any allocation for it, we either have to wait until the next allocation, change an existing model (if possible), or try to get an allocation from another dealer.

I wish more customers ordered. It would make my life, and theirs, so much simpler.

Quote:
Who do you guys contract with/trust to do auto transport? DAS is all anyone seems to recommend.
Transport companies, and more specifically transport drivers, are the scum clinging to the bottom of the bucket in the automotive industry. These guys will cheat, steal, and lie, just to get a job and then make you regret picking them instantly. Everything is a lowest-bidder situation and everyone subcontracts out to everyone else, marking it up each time, so at the end you have no idea who is actually transporting your vehicles. We don't even arrange long-distance any more at our store, we make the customer do it. We just haven't found a company that meets our expectations for customer service. We have a company (more like a guy - Russian Mob) that we use for short hauls (up and down the east coast) for transfers and such.

The only people more disingenuous in the car business than car salespeople are transport companies. Blegh. They will lie to your face saying a car's been picked up and on its way when in reality the car hasn't even been picked up.

Quote:
Also, similar note. How big is the price variance from region I region? For instance if I bought a car in CA would it generally be cheaper or more expensive?
Prices can vary slightly (a few hundred) in regards to emissions-specific vehicles. Back in the day CA spec cars cost a little more (and had to be sold exclusively in like 11 states, and other states had to sell a certain proportion CA spec). Car makers are making more and more of their federal-spec cars CA approved (such as BMW and MINI) so this isn't as big of a issue now as it once was.

Also, different regions carry different advertising and training fees added to the invoice price of the vehicle. This is common in high-line since they don't pad the invoice with holdback. I'm pretty sure BMW is $350 advertising and $300 training per unit in our region right now.

Quote:
I once bought a car from Andy.
Yez

Keep in mind most of my tips for purchasing are aimed at a dealer which I call "new wave." I don't recommend giving a dealer your business who doesn't operate this way. That is no way to do business and these dinosaurs will end up dying out, just give it time.

If you were to take one thing from this thread it would be this: stop making yourself the enemy. You get more flies with honey than vinegar. Don't walk on the lot in a defensive frame of mind, preparing for knock-down negotiations. Name your price, be pleasant, professional, and respectable, and I promise you'll get the same price OR BETTER than being a dick AND you'll be happier about it.

I'll try to keep a closer eye on this thread for other questions.

--Andy
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Old 11-04-2011, 10:11 AM   #117
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A large part of my business involves transporting cars, unfortunately. Porsche offers so many options, that it is not unusual for someone from all the way across the country to purchase a car from me. Like Andy, I will not arrange transportation because of all the things he stated. I will make recommendations based on past positive experiences and let my client choose from there. That being said, I have had great success with Reliable and Intercity. Neither are cheap, but both do a great job and have good communication.

I have had two nightmares transporting cars that I sold personally because I tried to save money...
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Old 11-04-2011, 03:20 PM   #118
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Not sure if its been asked but will you negotiate a price over the phone if someone is looking to buy or do they have to come in?
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Old 11-04-2011, 03:55 PM   #119
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Originally Posted by Filipinocracker View Post
Not sure if its been asked but will you negotiate a price over the phone if someone is looking to buy or do they have to come in?
We try to avoid it, but it's almost impossible. If someone is coming from far away to see a car, I'd rather them come with reasonable expectations. It's comical when someone drives several hours expecting an unreasonable discount.

That being said, you are in the best negotiating position when you are at the dealership, prepared to take delivery of the car. If you choose to negotiate over the phone, don't show up expecting much further negotiating, if any. We aren't lying when we tell you that we don't want to waste your time, so be reasonable with your expectations.
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Old 11-05-2011, 08:28 AM   #120
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Quote:
Originally Posted by goinpostol View Post
We try to avoid it, but it's almost impossible. If someone is coming from far away to see a car, I'd rather them come with reasonable expectations. It's comical when someone drives several hours expecting an unreasonable discount.

That being said, you are in the best negotiating position when you are at the dealership, prepared to take delivery of the car. If you choose to negotiate over the phone, don't show up expecting much further negotiating, if any. We aren't lying when we tell you that we don't want to waste your time, so be reasonable with your expectations.
This. Just avoid phone negotiations if at all possible. If it's a huge problem for you to go see the car and NOT get it at the price you want, find a closer car.

--Andy
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Old 11-08-2011, 03:29 PM   #121
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A great article popped up today on one of my favorite blogs which echos a lot of my sentiments in this thread. Check it out:

http://www.thetruthaboutcars.com/201...ting-yourself/

--Andy
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Old 11-16-2011, 10:36 PM   #122
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Hey Crashsector,

I am planning on purchasing a used 2011 wrx in its base trim when the 2013's are released. I am waiting because the value of the car should drop sufficiently by that time. I am open to different purchasing options, however, I will be able to purchase the vehicle entirely through cash. I read through some of your previous posts and you advised that purchasing by cash, or stating that you have enough to purchase the vehicle is a bad idea. What would you recommend doing then? I am open to financing, leasing and paying for it all at once. Also, I would like to note that I do not have a trade in.

Thanks a lot for your help,
Mitch
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Old 11-17-2011, 07:35 PM   #123
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Originally Posted by Mitch Master T View Post
Hey Crashsector,

I am planning on purchasing a used 2011 wrx in its base trim when the 2013's are released. I am waiting because the value of the car should drop sufficiently by that time. I am open to different purchasing options, however, I will be able to purchase the vehicle entirely through cash. I read through some of your previous posts and you advised that purchasing by cash, or stating that you have enough to purchase the vehicle is a bad idea. What would you recommend doing then? I am open to financing, leasing and paying for it all at once. Also, I would like to note that I do not have a trade in.

Thanks a lot for your help,
Mitch
Easy. Go to your favorite bank, and see what you qualify for. Take that info to the dealer and see if they can beat it. Quite often they can. You could also get the financing, and take the next 6 months to pay it off, and give your credit score a bump at the same time.
Having no trade makes things simpler when looking at the numbers.

And a side note which I'm sure to be corrected on if I'm wrong...

Typically on a >1yr old car, the interests rates are a bit higher, and aren't subsidized. Because of that, when looking at the total cost, you may be able to get a new car for less monthly payment than a 2 yr old car.
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Old 11-18-2011, 06:41 PM   #124
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Typically on a >1yr old car, the interests rates are a bit higher, and aren't subsidized. Because of that, when looking at the total cost, you may be able to get a new car for less monthly payment than a 2 yr old car.[/quote]


This is true in most cases. Depending on inventory levels, the manufacturer may include prior model years.
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Old 11-19-2011, 12:10 AM   #125
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Quote:
Originally Posted by Crashsector View Post

Everyone needs to lease but they just don't understand it.

--Andy
Thanks for this thread!

What do you mean by this statement? It was in context of financing cars so I'm thinking it's not about truly leasing a car.....

So can you talk a little bit about leasing cars?
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