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Old 12-13-2011, 07:49 PM   #1
Funinthetwisties
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Default Dealership put the wrong oil in my car

Okay, here is my sob story, and also looking for some advice.

I have a 2011 WRX, and had my oil changed at my only local dealership tonight. When I was presented with the bill, it was only $26. Right away, I knew they only charged me for regular (non synthetic oil). I asked the service adviser about this, and he told me that synthetic is not required, just recommended.
I brought him paperwork showing that synthetic oil is required in all 2011 turbo models.
They quickly tried to amend the issue, got my car in to swap out with synthetic. (however, they did not have any synthetic oil other than Mobil 1 5w30..... I guess that is a whole other issue). I did not have to pay anything additional, so I guess they did the right thing, but here are my concerns.

1. Its Mobil 1 Synthetic 5w30, not the end of the world, but not ideal either.
2. Is there any issue with the fact that there was regular non-syn oil in my engine, and any residual not getting along well, mixing, etc, with my now synthetic fill?
3. There is still an ugly feeling I have that they very quickly dumped the reg oil out and refilled with synthetic and did not change the filter, leaving a pint or so of reg mixed in. (I did ask, and was told this was changed, but they also told me that syn was not required too...)

Should I be contacting Subaru and ask for a voucher to have my oil changed at another dealer (which is inconvenient and very far away)?
Or should I just change the oil myself and put this all behind me?
Or am I simply over thinking it and just let it ride, keep an eye on my oil level, and switch to something else at my next service interval?
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Old 12-13-2011, 07:52 PM   #2
CosmoTheCat
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In 2010 synthetic wasn't required.
In 2011 it is.

What changed?

I don't think it'll hurt it, however, the question I have is why doesn't your Subaru dealership have Subaru synthetic oil?
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Old 12-13-2011, 07:54 PM   #3
Funinthetwisties
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I honestly don't know what changed, I just know it says synthetic is now required. Just going by the book

As for why the Subaru dealer doesn't have Subaru synthetic, no idea... I wasn't terribly impressed overall.
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Old 12-13-2011, 07:54 PM   #4
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i wouldnt worry about it. mobil1 is still decent oil and they fixed it right away. Doesnt sound like the car was run on the regular oil for very long so you should be in the clear. just try to have it documented that it did happen, especially because it was at a dealer.

Im a technician and when I was working at Toyota, i put regular oil in a car, put the oil filler cap on, said ****. drained everything emptied the oil filter and put the synthetic stuff in. no issues with that car.
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Old 12-13-2011, 07:55 PM   #5
Mach V Dan
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Don't worry about it. All oil is slippery, and will work fine. Synthetic is superior, but it's not like dino oil will make your car explode or anything. Synthetic and regular oil can be mixed without prolblems, too.

I'd just plan to change your oil yourself, or at a trusted independent shop in the future.

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Old 12-13-2011, 07:56 PM   #6
Funinthetwisties
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^^^You know for sure that the oil filter was drained because you did it... I guess that is my main concern.
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Old 12-13-2011, 07:59 PM   #7
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Quote:
Originally Posted by CosmoTheCat View Post
In 2010 synthetic wasn't required.
In 2011 it is.

What changed?

I don't think it'll hurt it, however, the question I have is why doesn't your Subaru dealership have Subaru synthetic oil?
Have searched for an answer for this, and I imagine that no one but the engineers at Subaru have the 'real' answer.

Personally, I think its BS that synthetic is now 'recommended' for my car 2 years and 40k miles after I bought it. I'm not switching.
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Old 12-13-2011, 10:03 PM   #8
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You are all good. No worries. Like recommended above.. do the next oil change yourself. My 04 sti I sold was running mobil 1 5w 30 since the first oil change at 500. Only thing I found wrong was oil residue in intake assembly and maybe half a quart gone after 3000 miles of hard driving. 95,000 miles later... she is still going strong. Too bad she belongs to someone else now
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Old 12-13-2011, 10:09 PM   #9
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Mobil1 isn't horrible by any means. And this one incident won't kill anything. Now stop worrying.
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Old 12-13-2011, 10:15 PM   #10
sc00by4life
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Quote:
Originally Posted by Funinthetwisties
^^^You know for sure that the oil filter was drained because you did it... I guess that is my main concern.
Drained? How about replaced?
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Old 12-13-2011, 10:32 PM   #11
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I don't have an 11, so have not kept up.....but did they change the requirement for synthetic and increase the mileage between changes from 3750 to 7500?
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Old 12-13-2011, 10:36 PM   #12
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yeah, 7500 miles. but i'm going to stick with the 3-5k interval.

nevermind i lied. looks like the turbo models stay the same with 3750.

Last edited by subiebui; 12-14-2011 at 02:10 AM.
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Old 12-13-2011, 10:36 PM   #13
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^^ This is why i change my own oil. It's easy and only morons post **** like this.


christ.
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Old 12-13-2011, 10:39 PM   #14
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why you point at me?
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Old 12-14-2011, 01:11 AM   #15
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In for intraweb fight.

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Old 12-14-2011, 01:26 AM   #16
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I flippin hate oil threads. Almost as bad as the syn vs dino pissing match on motorcycle forums.

http://www.bobistheoilguy.com/#

Read through the articles.

Some of you people make it seem like running dino is going to cause a midget to pop out of your trunk and dump a handful of kitty litter in your engine when you're not looking.
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Old 12-14-2011, 01:49 AM   #17
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Subaru has their own label synthetic oil now, surprised they didn't have any at a dealership.
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Old 12-14-2011, 04:50 AM   #18
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When I worked at a Subie dealer, parts failed to order the little things quite a bit - oil, filters, etc. The Subie oil is expensive as hell. Mobil 1 isn't bad either, it's what I run on with no issues. It's funny how for years Subaru told dealerships to only use regular oil and now they are saying synthetic is the only way - oil changes for turboed models don't occur less often either. If you decide to do your own oil changes, just keep all of your receipts and a log of when and how many miles. Subaru will beat you over the head if something goes wrong with the engine and you have no proof of having done any services.
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Old 12-14-2011, 06:56 AM   #19
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Yeah, I wouldn't worry too much.

Check your recite, they probably told you they put a fresh sump washer on too...
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Old 12-14-2011, 09:25 AM   #20
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OP, you should be fine, but if it is going to bother you in the back of your mind somewhere, just change it out again yourself. From now on, change your own oil so you know what is going on and don't have to worry about what the dealership did or did not do.
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Old 12-14-2011, 10:29 AM   #21
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You'll be fine.

Give a copy of this to your service dept:




There's a little nugget in your owners manual that says if synthetic isn't available, you can temporarily use conventional oil, but it says to switch back to synthetic when possible.
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Old 12-14-2011, 10:46 AM   #22
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Quote:
Originally Posted by Bram View Post
Yeah, I wouldn't worry too much.

Check your recite, they probably told you they put a fresh sump washer on too...
What's a recite? Did you mean "reciept?"
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Old 12-14-2011, 02:30 PM   #23
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Quote:
Originally Posted by subiebui View Post
yeah, 7500 miles. but i'm going to stick with the 3-5k interval.

nevermind i lied. looks like the turbo models stay the same with 3750.
All 2011 turbo models have a 7500 mile oil change interval according to the image in post #21.
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Old 12-14-2011, 03:17 PM   #24
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omg dud! u gonna blo dat motor up bro! u need syn bro! mob 1 is tight bu get sum better ones!


..............
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Old 12-14-2011, 03:40 PM   #25
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Quote:
Originally Posted by DHRDAN
^^ This is why i change my own oil. It's easy and only morons post **** like this.

christ.
Gtfo. You are annoying.


Quote:
Originally Posted by masterforce
omg dud! u gonna blo dat motor up bro! u need syn bro! mob 1 is tight bu get sum better ones!

..............
Um is that English?
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