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Old 05-02-2012, 06:33 PM   #651
ocellaris
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Originally Posted by seaflipper View Post
My car was built in October. I was told in April by my dealer that they were getting tons of complaints about the MPG on these cars and to call back in May for any TCM updates Subaru might have issued. I called today and my dealer says they don't know of any TSB's for the Impreza, I even specfically mentioned peoples experiences in these fourms - answer was still "no" from my dealer.

Anyway, I have called now and logged a compalint with SOA. I think everyone needs to call SOA and log an official compalint about these low MPG's issues.
Well that sucks. This is one of the reasons I am waiting a bit before calling my dealer. I hate dealing with stuff like this, went through a similar thing with a previous car I had. There was a new TSB relevant to my car, and they were just like "Nope, you don't need that" At that point I was like "Can you look into this?" and they still refused to do anything. I got a copy of the TSB and eventually emailed it to them as a PDF and included the regional manager as well. Then I just got rid of the car (for other reasons), oh well.
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Old 05-02-2012, 06:36 PM   #652
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Quote:
Originally Posted by ocellaris

While this might be true, there seems to be a huge information disconnect here. Even with the TSB data of 1-16-2012 and tons of people calling Subaru to complain about MPG and drivability, *no one* had information on this update until a couple weeks ago when it hit the Subaru technical page. With hundreds of enthusiastic 2012 Impreza owners just on this forum, seems weird that it went 3.5 months of being "available" until people knew.
I assume dealers read these TSBs but I had to bring it to my dealer's attention. They downloaded the new software while I was there this AFTER I met with the service manager & dealership GM about my fuel economy concerns. They had a few of us in with complaints & a response from SOA about a 10,000 mile break-in period & were prepping all of us for fuel consumption tests after 5k miles to present to SOA to elevate the issue. ALL OF THIS & I still had to be he one to recommend the update. I wonder what kind of weight the TSBs carry at the dealership service meetings, etc.
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Old 05-02-2012, 06:41 PM   #653
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I assume dealers read these TSBs but I had to bring it to my dealer's attention. They downloaded the new software while I was there this AFTER I met with the service manager & dealership GM about my fuel economy concerns. They had a few of us in with complaints & a response from SOA about a 10,000 mile break-in period & were prepping all of us for fuel consumption tests after 5k miles to present to SOA to elevate the issue. ALL OF THIS & I still had to be he one to recommend the update. I wonder what kind of weight the TSBs carry at the dealership service meetings, etc.
No idea how much weight the TSBs carry, but Subaru can't be taking them too seriously if they supposedly came out in mid January and they were not on the Subaru tech page (http://techinfo.subaru.com/search/index.html) until a few days ago. I checked that page somewhat regularly out of boredom, it didn't have the TSBs on it from January to the end of April.
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Old 05-02-2012, 06:42 PM   #654
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All that being said, my dealership is great & the service department and service manager have been great & responsive. I don't mind bringing things to their attention & feel comfortable doing so. I'm certainly not knocking them & I actually think they appreciate my input & patience.
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Old 05-02-2012, 06:47 PM   #655
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I wonder of all the SOA reps sit back & say... "those damn NASIOC callers!" As we all call one after another within a few days. I work at a callsite & know how that convo goes down. I'm sure they love us. I actually go through my dealer, but I can only imagine.
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Old 05-02-2012, 06:58 PM   #656
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Originally Posted by SleepNMnky View Post
I wonder of all the SOA reps sit back & say... "those damn NASIOC callers!" As we all call one after another within a few days. I work at a callsite & know how that convo goes down. I'm sure they love us. I actually go through my dealer, but I can only imagine.
And how would a response like this go down at your call center, if your response was "nope, I won't even look into it?" Hopefully not so good.

Having done phone software support myself, I can say that the only time this isn't trivial is when they won't make the effort to help. If they help the first person, they have the answer for all the rest, and it's a slam dunk to help everyone.
--
You know what sucks in the support world? An intermittent problem that you can't reproduce, or one that is so poorly described by the customer that you can't even figure out what the problem is.
You know what doesn't suck in the support world? An easily verifiable problem that is reproducible and the solution has already been figured out and written up.
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Old 05-02-2012, 07:06 PM   #657
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Quote:
Originally Posted by tomwi53092

And how would a response like this go down at your call center, if your response was "nope, I won't even look into it?" Hopefully not so good.

Having done phone software support myself, I can say that the only time this isn't trivial is when they won't make the effort to help. If they help the first person, they have the answer for all the rest, and it's a slam dunk to help everyone.
I work for the government & that answer would not go down well. At least not in my area or by my employees; although I've heard my fair share of bad customer service given by co-workers. Then I get the call & have to clean up their mess.
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Old 05-02-2012, 07:06 PM   #658
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Originally Posted by SleepNMnky View Post
I assume dealers read these TSBs but I had to bring it to my dealer's attention. They downloaded the new software while I was there this AFTER I met with the service manager & dealership GM about my fuel economy concerns. They had a few of us in with complaints & a response from SOA about a 10,000 mile break-in period & were prepping all of us for fuel consumption tests after 5k miles to present to SOA to elevate the issue. ALL OF THIS & I still had to be he one to recommend the update. I wonder what kind of weight the TSBs carry at the dealership service meetings, etc.
My dealer today did mention that they are being told that there is a 5,000 mile break in period on the car, it just takes time to break in. Your dealer heard 10,000. I remember you posting that a while back so it sounds like SOA is quietly telling dealers this - my dealer did say that all the sales reps are now informing potential buyers about a "long break in period" to get the advertised MPG.

Since SOA did not disclose a "long break in period" in any advertising, manuals, brochures etc we may all have recourse here to get some remedy from SOA. I certainly hope the break in period is correct because I love the car in every way except MPG BUT I think there could be something said about disclosure here if SOA comes out after the fact telling everyone it's a long break in period (they won't do it IMO, they will just stall stall stall until a new model year comes out). I'm not going to give up on this angle though
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Old 05-02-2012, 07:39 PM   #659
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Originally Posted by ocellaris

No idea how much weight the TSBs carry, but Subaru can't be taking them too seriously if they supposedly came out in mid January and they were not on the Subaru tech page (http://techinfo.subaru.com/search/index.html) until a few days ago. I checked that page somewhat regularly out of boredom, it didn't have the TSBs on it from January to the end of April.
This is what really puzzles me...
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Old 05-02-2012, 08:00 PM   #660
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Well, after watching Monkey's video, I'm confused. Picked up my car before Christmas, but if I gassed as hard as she did, I'd have much softer upshift at 50 mph... Crap. Now I don't know if I dare get the tsb installed!
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Old 05-02-2012, 08:40 PM   #661
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Off the assembly line date.
Welcome back G! I haven't seen you in a while.
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Old 05-02-2012, 08:46 PM   #662
ZURCALED12
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SleepNMnky ; Can you send me the link to the TSB, my Stealer has no clue what I am talking about. Or better yet, can you send a COPY to my email: gusto11071@comcast.net
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Old 05-02-2012, 08:59 PM   #663
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What is the SOA phone number? I need to get more information on this service bulletin.
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Old 05-02-2012, 09:31 PM   #664
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If you would like to speak to a Subaru representative, please check the hours of operation and call a Customer Service number, below.

For Subaru Owners and Non-Subaru Personnel:
Customer Service: 1-800-SUBARU3 (1-800-782-2783)

For Subaru Personnel and Subaru Dealers:
SOA Help Desk: 1-800-SOA-STAR (1-800-762-7827)

Hours of Operation:
8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday
10:30 a.m. - 5:00 p.m. (EST) Friday

Written correspondence can be sent to:

Subaru of America, Inc.
Subaru Plaza
P.O. Box 6000
Cherry Hill, NJ 08034-6000
Attn: Customer/Dealer Services
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Old 05-02-2012, 09:31 PM   #665
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This board is the best !!!
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Old 05-02-2012, 09:48 PM   #666
elkgrovejerry
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Originally Posted by ocellaris View Post
No idea how much weight the TSBs carry, but Subaru can't be taking them too seriously if they supposedly came out in mid January and they were not on the Subaru tech page (http://techinfo.subaru.com/search/index.html) until a few days ago. I checked that page somewhat regularly out of boredom, it didn't have the TSBs on it from January to the end of April.
Checked car built Oct 2011 thanks for bulletin info emailed dealer will get car in for updates
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Old 05-02-2012, 09:50 PM   #667
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This board is the best !!!
DITTO remarks
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Old 05-02-2012, 10:06 PM   #668
SleepNMnky
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Originally Posted by subiTWO View Post
Well, after watching Monkey's video, I'm confused. Picked up my car before Christmas, but if I gassed as hard as she did, I'd have much softer upshift at 50 mph... Crap. Now I don't know if I dare get the tsb installed!
The car feels much smoother to me. I can't imagine it could hurt, but can understand being weary of it. Let me ask you this - are you irritated by engine braking? That's where I see a biggest difference from the update. Also, the stop and go in the city seems smoother, easier. That was my area of concern & this has improved on that specifically.
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Old 05-03-2012, 12:14 AM   #669
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Quote:
Originally Posted by SleepNMnky

The car feels much smoother to me. I can't imagine it could hurt, but can understand being weary of it. Let me ask you this - are you irritated by engine braking? That's where I see a biggest difference from the update. Also, the stop and go in the city seems smoother, easier. That was my area of concern & this has improved on that specifically.
Really appreciate the updates mnky. I'm taking mine in for the 3k service soon and will bring up the tsbs. Mine was manufactured in November.
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Old 05-03-2012, 09:05 AM   #670
subiTWO
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Originally Posted by SleepNMnky View Post
The car feels much smoother to me. I can't imagine it could hurt, but can understand being weary of it. Let me ask you this - are you irritated by engine braking? That's where I see a biggest difference from the update. Also, the stop and go in the city seems smoother, easier. That was my area of concern & this has improved on that specifically.
I don't have -any- noticable engine braking going down hills. It's hilly, not mountainous where I live, tho...
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Old 05-03-2012, 09:06 AM   #671
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Originally Posted by SleepNMnky View Post
I knew my car was built pre-January based on picking it up in December. But didn't look at the manufacture date until today just out of curiosity. Mine was built in October!!! I really DO have one of the firsts. =)
I checked my door last night and mine was built in October as well. Guess I need to find time to get mine in to the dealer. Would be nice to have the key hole centered while it's there too.
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Old 05-03-2012, 09:48 AM   #672
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Originally Posted by SleepNMnky View Post
Basically any car produced in January or later should have the current software already.

Service Bulletin # 11-113-12: TCM Reprogramming Files for Improved Drivability

Bulletin Description: This is to announce that TCM reprogramming files are now available to address a concern where, on light acceleration from a stop, the customer feels a sensation that the vehicle’s rate of acceleration is trailing off, requiring more throttle input to maintain a constant level of acceleration. Note: TCM reprogramming files were sent to all SDS users in the January 2012 SSMIII Update Version 1.31.45.7.

Service Bulletin # 11-115-12: ECM Reprogramming Files to Improve Drivability

Bulletin Description: This is to announce that ECM reprogramming files are now available to optimize engine drivability while cruising and during engine braking. Note: ECM reprogramming files were sent to all SDS users in the January 2012 SSMIII Update Version 1.31.45.7.
My Dealership's Service Manager, Sales Agent (also a 2012 Impreza owner), and I all thank you for this information. Unfortunately, sometimes they miss "stuff" that is important to the few. The Service department will now review the early models that are serviced to insure that these TSBs are applied, if so desired by the owner.

G-
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Old 05-03-2012, 09:52 AM   #673
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Welcome back G! I haven't seen you in a while.
Been busy, but still reviewing the threads.
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Old 05-03-2012, 12:13 PM   #674
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I don't have -any- noticable engine braking going down hills. It's hilly, not mountainous where I live, tho...
interesting comment, actually.

how steep a hill does the engine breaking seem to kick in for those of you who have experienced it. i haven't had any major downhills where i live either (although presumably my car has the latest firmware)
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Old 05-03-2012, 12:16 PM   #675
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so, my current tank is reading 26.7 mpg on the computer with an average speed of 18mph (got myself out of the 25s yesterday with a couple 10mi drives that had about 2-3 miles of 60-65mph driving...rest of it was still stop and go in suburbia).

it is my guess that once warmed up, my car does do the 27mpg advertised in my typical city/suburban conditions. i won't speak to the highway number since i haven't had a pure highway trip, but if the instantaneous readouts are an indication, i think 36mpg will be doable as long as i stay at 70mph or below...we will see...

i know those two numbers of ave MPH and MPG aren't perfectly correlated, but i would be interested in learning about how low the average speeds for those seeing poor mileage. (of course, the TSB updates make this hypothesis about murky, but for my car i think ave speed is reasonably correlated to average mileage)
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