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Old 02-04-2012, 10:33 AM   #1
jnmarshall
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Member#: 40500
Join Date: Jul 2003
Chapter/Region: TXIC
Location: DFW, TX
Vehicle:
11 wrx
Virtual

Default AP quality issues

Is it just me or has the materials used to make the AP today not what it use to be 10 years ago? My old black box from my '03 bugeye still looks nice except for a small scratch on the side of the LCD panel. However my new AP that is only a couple of months old but has seen significant use back during the holiday looks worn out! First the silver paint has worn off around the edges. And now the real kicker, the OBD connector broke next to the tab for the cable to plug in. Looking at a friend's new one we took out of the box lastnite we can see why. The cheap plastics of the connector are bowed and warped so I can see how it could snap. I'm hoping Cobb's excellent support will at least replace the connector under warranty. I don't expect them to repaint the case.

Paint worn.


Broken connector


New unit from the box with warped connector

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Old 02-04-2012, 11:57 AM   #2
Cobb Tuning
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Location: Austin, DFW, Portland, SOCAL
Default

Quote:
Originally Posted by jnmarshall View Post
Is it just me or has the materials used to make the AP today not what it use to be 10 years ago? My old black box from my '03 bugeye still looks nice except for a small scratch on the side of the LCD panel. However my new AP that is only a couple of months old but has seen significant use back during the holiday looks worn out! First the silver paint has worn off around the edges. And now the real kicker, the OBD connector broke next to the tab for the cable to plug in. Looking at a friend's new one we took out of the box lastnite we can see why. The cheap plastics of the connector are bowed and warped so I can see how it could snap. I'm hoping Cobb's excellent support will at least replace the connector under warranty. I don't expect them to repaint the case.

Paint worn.


Broken connector


New unit from the box with warped connector

Sorry about the troubles you've experienced. Definitely give our customer service a call (866-922-3059) on Monday if you haven't already.

Bill
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Old 02-04-2012, 02:49 PM   #3
jnmarshall
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Join Date: Jul 2003
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Location: DFW, TX
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11 wrx
Virtual

Default

I swung by and visited the fine folks in Plano. The looked at it and are sending it off to Austin next week. Should have it back by the weekend.
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Old 02-11-2012, 06:32 PM   #4
Bighec
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2011 STi

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Awesome. I hope evrything works out.
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Old 02-11-2012, 07:39 PM   #5
jnmarshall
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Originally Posted by Bighec View Post
Awesome. I hope evrything works out.
Already have it back and working fine. My only minor complaint... I left the clear shipping cover over the screen and they took it off I rather that got scratched then the screen itself. Oh well.
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Old 02-12-2012, 08:59 PM   #6
98stimenace
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Location: Bloomingburg, N.Y.
Vehicle:
2002 WRX
Metalic silver pearl

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I have a question...I just recently bought an 02 wrx off if here with an 04 long block and a bunch of sti goodies. It came with an cobb accessport v1 I think...anyway, I can't get the main menu on it to come up...any ideas? Is there a way to reset the accessport? Thanks for the help in advance!!!
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Old 02-17-2012, 10:01 PM   #7
GRUNTLDR
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So...has everything else worked as well as the previous APs, or were the defects merely aesthetical?
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Old 02-18-2012, 10:01 AM   #8
jnmarshall
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11 wrx
Virtual

Default

Functionally it works fine and is great to use. Its a major upgrade from the previous model. The previos model was like a solid black brick. This is just very cheap plastics with a thin layer of silver paint sprayed on after molding. Probably would have been better to leave it the black or gray color if your not going to inject it into the mold. It would probably cost less to make?
Would have like to have a better screen. I left the protective shipping cover on it which got a little scratched. Cobb took that off when they repaired it and returned it with a damaged screen. So it was sent off again to fix that. I hope if they replace it they leave the protective cover on it this time!

By comparison i have my tractrix cable, its actually a translucent module that plugs into the obd port and connects to a mini usb port. Its several years older, thousands of more miles and used in many more cars and it still looks like new. Has a more solid feel when you hold it.
Also have a superchip and a diablosport tuner for my dodge and ford, they too are of much higher quality materials. And have a more solid feel and are not showing the wear of their age and usage.
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