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Old 02-09-2012, 10:35 PM   #1
Darthalie
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Default Problem following RWVU-31 recall. Anyone else?

Last november I went to my Subaru dealer with my 2007 Impreza for a recall.
I was told on the phone it was a reprogramming of the computer to accomodate the new tighter rules on pollution in Québec. I was told I would see no difference except a small save on gas. Hey, with the prices we pay these days I was all for saving, even just a little. And doing my part for the planet, of course...
Well, the minute I got my car back I noticed a difference: each time I let go of the gas to clutch and shift, the motor revs a bit longer and sometimes even a bit higher. It had never done that before. Makes like a winning sound, like when I was new to driving manual and reving to high before changing gears. But I've been driving 25 years, mostly manual and I know my Subbie: it was NOT like that before november. I took it back in January but all I got is the runaround at my Subaru dealer. They say it's normal, all Subarus are like that, they can't fix it: there's nothing to fixnce the update is programed it can't be undone. And even the manager tried to convince me that all is well: my car is now within average parameters! Are you kidding me??! I don't want average I want MY car back!!

Anyway... Anybody else got bad results after such a recall?
Anyone saw any difference?
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Old 02-09-2012, 10:49 PM   #2
aerosaaber
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get it tuned by someone who isn't subaru.
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Old 02-09-2012, 10:50 PM   #3
CosmoTheCat
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I can't say we've had anyone complain before.

You should be about done with your powertrain warranty, perhaps you should consider getting an open source tune.
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Old 02-09-2012, 10:51 PM   #4
CosmoTheCat
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I can't say we've had anyone complain before.

You should be about done with your powertrain warranty, perhaps you should consider getting an open source tune.
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Old 02-10-2012, 10:13 AM   #5
Darthalie
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By "open source" you too mean somewhere else than Subaru? Thanks you guys, but I don't have the money for that...
And anyway it's not a: " oh I don't like the sound of my car anymore... I think I'll get it tuned somewhere..." situation.No: the car was running perfectly before. It's a : SUBARU did something to my car and now they won't fix it. They won't even admit they maybe did something wrong! situation.
I thought I could trust them. I thought " who better than Subaru to do a Subaru recall, right ? "... Looks like I was wrong, but why should it be me "paying" for their mistake?
I am going back this morning to debate the situation...again...
If no one else ever complain after such a recall then maybe the part(or program) was faulty? let's hope they agree to at least take it in and look at it. They did not even give me that the last time...
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Old 02-10-2012, 08:13 PM   #6
CosmoTheCat
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Even if the reflash did cause your problem, there is nothing they can do about it. We can't back-date an ECM. The computer won't allow us to go backwards.

If a hundred thousand cars got reflashed, and yours is the only one having issues, it would be hard to say that the reflash itself is the problem, and not something else wrong with your car.

You got this reflash done over three months ago, right? Have you been in regular contact with the dealership trying to get this resolved? Have you called Subaru customer service?

The only problems we've seen after doing this reflash is when the throttle body is dirty enough to cause idle issues as the ECM is re-learning after the flash.

When we do have idle issues, we clean the throttle body then reset the memory and let it re-learn idle for 5-10 minutes (all accessories, fans, A/C off) before shipping it.

Ask them to give that a shot.
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Old 02-11-2012, 10:52 PM   #7
Darthalie
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Cosmo, you write like someone who works at a Subaru... If that be the case I wish you were nearby in Québec... the way you write I think I would trust you with my car. But by the time you posted the above I had been at Subaru and back. I wish I had known about cleaning the throttle... but would they have listened?

I was received by the manager herself and her top tech. I was told he would look at it.... again, but that for the reflash; the computer would not let them go back, exactly like you said. They doubted the problem had been caused by the reflash anyway and no matter how many times I told them the car was perfect coming in and that I saw the problem the moment I drove away, the manager kept cuting me off and explaining long and large how the reflash was done and could not be the cause, how the problem had to have been there before, blah-blah-blah... as if she thought I was trying to get a repair done on my car without paying by blaming the reflash! I tell you: I drove it in on nov 10th and it was fine. I got it back about an hour later and I soon as I started driving away I saw the problem. I didn't have time in my schedule to go back and I thought maybe I just needed to get use to it. I should have gone back right then and there... but then what could they have done since the computer would not have let them go back anyway?

To answer one of you points: I did not contact them about the problem until the end of december. I got sick in november, shortly after the reflash, and it was bad enough to miss a month of work. Health was my main concern, my car and its problem were the furthest thing from my mind. After the January appointement fixed nothing, I did call Subaru Canada for that and something else but could not get hold of someone knowledgable enough to help. All I was told was: take it to the dealership's manager and was given her name and number. I called her and that led to yesterday's appointement.
Well, the tech and I went for a road test and he heard the noise and saw the needle go up instead of down every time I let go the gas pedal. He said the noise must be a lose metal cover under the engine. That he could fix. But the reving...
So he reported his find back to the manager and she said to me that if it was indeed a lose metal piece, that could easily be fixed at "whatever little garage you go to for oil change and maintenance..." !!! oh and if I chose to have it done here it would cost me around fifty dollars!...
I was speechless. and angry. Did it show in my face? maybe... The tech went to fix my car and the manager nicely lead me to the waiting room and offered me coffee.
A while later I left with a quieter car. I was told I would not be charged for the couple of collars they tightened around the catalytic pipes... gee thanks!

So... Anyone knows a little "oil and maintenance garage" where I could get my car's throttle looked at?... cause I'm sure as hell not going back to that Subaru dealership!
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Old 02-11-2012, 11:35 PM   #8
blackfang
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Mine has been fine and I didn't notice a thing when my recall was done.

However, I see similar issues with the Corolla's when we replace the ECM for their recalls. 90-120k on a dirty throttle body and then replace the ECU is grounds for a rough idle.
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Old 02-12-2012, 08:19 AM   #9
mikeythejew
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Most new stick cars "rev hang" for emissions reasons. Probably an unfortunate side effect from the reflash.
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Old 02-12-2012, 10:32 AM   #10
Darthalie
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Thanks guys.
Boy I wish I had known that before going in. I would not have let them do it.
I will definitely have my throttle looked at first chance I get, but... could it be dirty already, with just under 60k?
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