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Old 08-12-2008, 10:27 PM   #1
cky3396
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Thumbs up Shaver Subaru, Thousand Oaks CA

Short and sweet - this is how I would describe my experience this past weekend at Shaver Subaru in Thousand Oaks.

I can't speak for all the reps in the show room, but the people in the "internet" dept. were especially helpful and communicative. I traded e-mails with Jaclyn Embry (jaclynembry@aol.com) for a month or two - discussing prices and availability. She let me know about a car that was in stock that matched what I wanted to a T, a deal that ended up being better than I originally negotiated - and the rest is history.

Since Jaclyn was out of the office, Shane took care of me on the floor. But before I even left my house they were arranging the deal, cross checking information, and preparing my car. I spent maybe 1 and a half hours at the dealership before I drove my 08 SSM STi with 7 miles off the lot.

No surprise fees, no tricks, no games, nothing. I was in and out.

If you're in the market for an STi (or any model Subaru, really), I highly recommend you get in touch with Jaclyn. She's awesome.


Thanks for looking.
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Old 01-12-2009, 05:49 PM   #2
phlandry
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Default Shaver Subaru

A friend of mine bought his STi at Shaver Subaru a week after I bought mine. He decided that the car was awesome and the deal was so good he couldn't pass it up. He emailed several dealerships and Shaver came back and said that they had one so we went to take a look at it. When we got there they told him that they didn't actually have it but it was on a truck from another dealership and if he wanted to buy it they would have it by the time he finished the paperwork. Over an hour later he was done and they didn't have it yet so we decided to leave and come back the next day to get it. This is after they told him that he couldn't get the advertised $7k off unless he got some security package and some other things that he didn't want but he wanted the car and supply was thin so he signed for it anyway.

So finally, it comes in two days later and has a few issues. First of all when he signed the papers it said the car had 65 miles on it, when it showed up it had over 200 miles. They said that 65 miles was an estimate and that they didn't know how many miles were on the car. Also, when he test drove it, he noticed the alignment was messed up and it was pulling to the right so that ticked him off a bit as well. They said they'd either fix it then or he could take it to any Subaru dealer and get it fixed at his convenience. He did end up buying the car, and ended up getting the alignment fixed at no cost to him, but the whole experience really left a bad taste in his mouth.
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Old 01-24-2009, 07:55 PM   #3
AmMscl
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Quote:
Originally Posted by phlandry View Post
So finally, it comes in two days later and has a few issues. First of all when he signed the papers it said the car had 65 miles on it, when it showed up it had over 200 miles. They said that 65 miles was an estimate and that they didn't know how many miles were on the car. Also, when he test drove it, he noticed the alignment was messed up and it was pulling to the right so that ticked him off a bit as well. They said they'd either fix it then or he could take it to any Subaru dealer and get it fixed at his convenience. He did end up buying the car, and ended up getting the alignment fixed at no cost to him, but the whole experience really left a bad taste in his mouth.
I had a very similar thing happen to me there as well!

Last edited by AmMscl; 01-24-2009 at 08:01 PM.
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Old 02-02-2009, 07:45 PM   #4
08blackwrx
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Sorry that you guys were unhappy with the mileage representation. We do our best to guestimate how many miles are on a car before it comes in. More often than not the car comes in with less mileage but occaisionally it does come in with more. As far as the pulling, AWD drives do naturally pull which is why the alignment was covered under warranty.

If you would like to talk to someone directly feel free to give me a call.

Best Regards,
Jaclyn Embry
Internet Sales Manager
Shaver Subaru
805-228-2022
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Old 02-04-2009, 10:22 PM   #5
shardm
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Hi, I'm the guy that phlandry was talking about 3 posts up. This is my first post, but I feel a strong need to elaborate on my experience with Shaver.. not just with the sale (which was described pretty accurately in phlandry's post), but on the followup that occurred. Sorry for the long post

My initial contact was with Jaclyn, who was great to deal with. She sent me an email saying they had an STi available and I would be able to get 7k off like I had asked about. After we drove there for this deal (an hour each way), the sales manager, John, tells me I can't get 7k off without a 2k protection package (I had the email from Jaclyn printed out in my hand that had no mention of this). I talked them down to a more reasonable amount, but If I had known this before I made the drive, I would have gone to South Coast Subaru, who had a similar deal going on. Anyway, the rest of phlandry's post is fairly accurate as far as how my deal went down.

Fast forward to when Subaru sends me the dealer survey.. I answered it honestly, which left the dealership with some bad marks in areas that were lacking (overall sales experience, honesty of sales staff, inspection issues with the car on delivery). That's the whole point of a survey right? Shaver contacts me later to tell me they read my survey and if there was anything they could do to earn a good rating on the followup survey. I called them back later and asked if it was possible to refinance my loan under my dad's name with the same terms that I had. Mike (my sales person from before) called me back later and said he was not able to get this done and gave me good reasons for this and also told me about my options. I thought the information was helpful and I told him I'd give the dealership a good survey for his help. We thanked each other and right before we hung up, I mentioned if it was possible to get a refund on the protection package I bought with the car. I knew this was a long shot, but I figured I had nothing to lose. Mind you, I had already told the salesperson that I would be giving the dealership a good survey at this point for his previous help.

Anyway, I get a call back from John, who is immediately hostile on the phone with me before I can say anything. He is basically yelling at me for saying I was not giving them a good survey because I paid for their protection package. What? I already told Mike I'd be giving them a good survey for his previous help and just asked him to see if the refund was possible. John refuses to believe this and goes on about how I agreed to give them a 100% on the survey when I bought the car (never happened) and how they would have rather sold the car to somebody else who would have given them a good review. WOW, I was shocked at his behavior and told him I could no longer give them a good survey as a result of his phone call.

tl;dr Go to Shaver if you want to get bait and switched and yelled at for not giving the dealership a good survey result for justifiable reasons. Watch out for John the Sales Manager, he's a douchebag.

Last edited by shardm; 02-05-2009 at 02:12 AM.
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Old 02-06-2009, 02:36 AM   #6
cky3396
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shardm im sorry to read about your experience. buying a car is a tricky game, and sadly things like this happen to good people. based on my experience, id say something has changed since august 08.

im happy to see jaclyn is still involved. im curious to hear john's response to jaclyn's email offer, what happened there?
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Old 02-07-2009, 06:42 PM   #7
AmMscl
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JAC is excellent to deal with !!! But they do have some real characters there!
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Old 02-09-2009, 07:43 PM   #8
dinnyin
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I met with Jaclyn myself while I was shopping around. She was very knowledgable, polite and straight-forward in terms of what she could and could not do on pricing. Overall, a great experience. If the sales management there gave her some latitude so she could compete price-wise, I absolutely would have bought a car from her on the spot.

Can't speak to the sales staff otherwise. Have no experience with the service folks, although as they're my local dealer, I probably will soon.
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Old 02-10-2009, 12:02 AM   #9
shardm
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Oh, so with the email in my hand about the 7k off, the sales manager just ignores that and keeps going on about how they had to ship this car from another dealership and it's coming out of their pocket. Well.. that's great and all, but the only reason I went into the dealership at all was because I had been offered the 7k off. Shady way to do business if you ask me!
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Old 02-10-2009, 01:57 AM   #10
cky3396
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Quote:
Originally Posted by shardm View Post
Oh, so with the email in my hand about the 7k off, the sales manager just ignores that and keeps going on about how they had to ship this car from another dealership and it's coming out of their pocket. Well.. that's great and all, but the only reason I went into the dealership at all was because I had been offered the 7k off. Shady way to do business if you ask me!
definitely. no good. they had offered me something similar, some paint protection package and security option but i declined.
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Old 02-17-2009, 05:18 PM   #11
08blackwrx
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2011 STi
OBP

Angry

Quote:
Originally Posted by shardm View Post
Oh, so with the email in my hand about the 7k off, the sales manager just ignores that and keeps going on about how they had to ship this car from another dealership and it's coming out of their pocket. Well.. that's great and all, but the only reason I went into the dealership at all was because I had been offered the 7k off. Shady way to do business if you ask me!
Wow! You had initially spoke with me, but because of my obligations to the Army National Guard I was not in the weekend that you came in. It sounds like your experience was pretty whack to say the least and I am very sorry for that. I hope aside from this your STI experience is going well. Please let me know if there is anything that I can personally assist you with in the future.
Jaclyn
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Old 02-21-2009, 04:20 AM   #12
GARGOYLE
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Anyway, I get a call back from John, who is immediately hostile on the phone with me before I can say anything. He is basically yelling at me for saying I was not giving them a good survey because I paid for their protection package. What? I already told Mike I'd be giving them a good survey for his previous help and just asked him to see if the refund was possible. John refuses to believe this and goes on about how I agreed to give them a 100% on the survey when I bought the car (never happened) and how they would have rather sold the car to somebody else who would have given them a good review. WOW, I was shocked at his behavior and told him I could no longer give them a good survey as a result of his phone call.

tl;dr Go to Shaver if you want to get bait and switched and yelled at for not giving the dealership a good survey result for justifiable reasons. Watch out for John the Sales Manager, he's a douchebag.[/quote]


I am as serious as a heart attack,I would have travelled around the globe twice over to meet up with john and strike his temples and larynx so hard with such force that 1.he would never yell at a customer again.
More importantly 2,john would never sell any thing to any one as he would never talk in a normal way again.
Needles to say 3, he would not be able to eat normal,look normal,go to the bathroom normal EVER AGAIN.He is so lucky he did not yell at me.
My mom and girlfriend are allowed to yell at me any time .A sales person yells at me he will experience hell on earth PERIOD.
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Old 03-01-2009, 06:58 PM   #13
skydust@mac.com
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hi everyone. this is my first time on here and i was hoping to get some advice about going to this place for service...

i just moved out here from the east coast and my 07 wrx has been having an issue for nearly a year now. the piston keeps mis-firing (or so the dealerships keep telling me) every few months. i've taken my car, which i love, to the dealer i bought it from 2 or 3 times for the issue, then to the dealer in new orleans when it happened there and now this tuesday i have an appointment at shaver for what i'd bet good money on is the same issue. problem is, NONE of the dealers have been able to fix the problem or even tell me WHY it's happening. i'm really nervous to bring it to this dealer cuz i keep seeing a lot of negative reviews. i don't like shady behavior, especially when i've already paid $30k for the car not to mention what i've paid for the previous dealers to not fix the problem. i'm worried that if this is how these people are with sales what are they like with service??? it's bad enough that i'm a chick and, no offense guys, but mechanics love to take advantage of us women, but to also have this doubt... i don't know if i should cancel my appointment and go somewhere else? does anyone have a dealer they trust for their service? i'd appreciate any advice, really really appreciate it.

thanks much & sorry for the car life story
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Old 03-02-2009, 02:37 PM   #14
dinnyin
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I don't have an answer your question, I haven't tried Shaver service yet....

but, if you've already had your car in 4 times for the same issue that they can't fix, have you considered starting the process to request a replacement under lemon laws?
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Old 03-02-2009, 04:12 PM   #15
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i've thought about it, but the problem is that i have about 77,500 miles on her. i bought her new in march of '07 but because of my commute i was driving a minimum of 1000 miles a week just for work : / it's practically all highway, but because the milage is so high i didn't think the lemon law would apply.

although at this point, when i take it to get looked at this time, if i'm made to pay for the "repair" i plan on making it very clear that if it happens again i'll be coming back with a lawyer. i don't know what other options i have. i LOVE my car, my mom's always been an avid subaru person, but after this i don't know if i'll ever buy one again.

thanks for the suggestion tho, i think i'll still check out the laws and see if there's any loops holes or anything i can do. i appreciate it!
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Old 03-02-2009, 06:37 PM   #16
08blackwrx
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Quote:
Originally Posted by skydust@mac.com View Post
hi everyone. this is my first time on here and i was hoping to get some advice about going to this place for service...

i just moved out here from the east coast and my 07 wrx has been having an issue for nearly a year now. the piston keeps mis-firing (or so the dealerships keep telling me) every few months. i've taken my car, which i love, to the dealer i bought it from 2 or 3 times for the issue, then to the dealer in new orleans when it happened there and now this tuesday i have an appointment at shaver for what i'd bet good money on is the same issue. problem is, NONE of the dealers have been able to fix the problem or even tell me WHY it's happening. i'm really nervous to bring it to this dealer cuz i keep seeing a lot of negative reviews. i don't like shady behavior, especially when i've already paid $30k for the car not to mention what i've paid for the previous dealers to not fix the problem. i'm worried that if this is how these people are with sales what are they like with service??? it's bad enough that i'm a chick and, no offense guys, but mechanics love to take advantage of us women, but to also have this doubt... i don't know if i should cancel my appointment and go somewhere else? does anyone have a dealer they trust for their service? i'd appreciate any advice, really really appreciate it.

thanks much & sorry for the car life story
Come see me directly (Jaclyn Embry) and I'll make sure that you are treated well. I can't speak for the technicians but at a minumum I'll make sure that you receive great customer service.
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Old 03-03-2009, 03:06 AM   #17
Mann Engineering
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I believe the technicians who are there are the ones that used to work when Subaru of Thousand Oaks was there. I remember when Subaru of Thousand Oaks was THE dealership to go to for the best repair work.

I remember the days when Subaru of Thousand Oaks was around. Coolest dealership ever, especially the Parts and Service departments.

Regards,
Gary
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Old 03-05-2009, 06:47 PM   #18
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Quote:
Originally Posted by 08blackwrx View Post
Come see me directly (Jaclyn Embry) and I'll make sure that you are treated well. I can't speak for the technicians but at a minumum I'll make sure that you receive great customer service.

i wanted to ask if you had received my email from a couple days ago?
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Old 03-07-2009, 05:31 PM   #19
08blackwrx
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Quote:
Originally Posted by skydust@mac.com View Post
i wanted to ask if you had received my email from a couple days ago?
I received your email, but I have not received your phone number yet.
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Old 03-07-2009, 05:36 PM   #20
08blackwrx
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Quote:
Originally Posted by Mann Engineering View Post
I believe the technicians who are there are the ones that used to work when Subaru of Thousand Oaks was there. I remember when Subaru of Thousand Oaks was THE dealership to go to for the best repair work.

I remember the days when Subaru of Thousand Oaks was around. Coolest dealership ever, especially the Parts and Service departments.

Regards,
Gary
Thanks for the good words Gary, the techs are indeed the same, and 1 of the parts guys is as well!
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Old 03-07-2009, 06:12 PM   #21
08blackwrx
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2011 STi
OBP

Cool March Madness at Shaver Subaru

I wanted to make sure you were aware of a promotion that we are having this month at Shaver Subaru.
On top of our aggressive Internet pricing, on all 2009 WRXs we are giving away a free performance upgrade!
You get your choice of either the SPT Catback Exhaust, or STI Pink Springs, AND a SPT Front Strut Brace!

Give me a call for more information, and to schedule a appointment!

Best Regards,
Jaclyn Embry
Internet Sales Manager

Shaver Subaru
(805)228-2022

www.shaver.subaru.com
You can get either the exhaust upgrade, or the suspension upgrades, they are not combinable together or with other offers.

Last edited by 08blackwrx; 03-17-2009 at 04:26 PM.
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Old 03-07-2009, 07:25 PM   #22
candyman
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I will totally vouch for Shaver's service department, as they're the same guys that used to work at Thousand Oaks Subaru. Scott's the lead mechanic and I don't like anyone touching my WRX but him! The other tech (i always forget his name) is also top notch and very cool guys to talk to. They'll completely explain what it is they have to do to your car and are extremely knowledgeable on Suby's and own them as well.

My service representative there is Steven Titlow and is also top notch to deal with.

C
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Old 03-17-2009, 02:18 AM   #23
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Mark and Scott, the VERY FEW of the greatest Subaru Techs I know. I worked with them for 4years and Richard who used to be in the Parts Department. Great group of guys. I remember when Scott and Mark were the ONLY two guys who could touch my cars when I was at UCSB. I used to be a consult for Richard when they were at Thousand Oaks.

Hope the two are doing well. I have not heard from them in awhile. Who is in the parts department? I do not think Richard is there? Say Hi to Mark and Scott for me. They will know who I am. I hope to stop by sometime when I make visits down there.

Thanks,
Gary
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Old 03-17-2009, 03:21 PM   #24
candyman
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No Richard's not there in parts. Great guy to deal with and gave very competitive prices on parts and accessories. I definintely miss him too along with the previous Subaru sales staff from Thousand Oaks (Louis and Frisco).

I have to admit, my wife and I didn't have the most pleasent experience at Shaver's sales department the other day... She had just had her car totalled and I took her there to test driving some newer Foresters to see if she preferred the newer larger style over the older 06/07's which she'd been in love with... she didn't like the bigger style despite interior refinements... Anyway, talk about passive agressive pressure tactics!

We made it clear we were only there to test drive the newer larger Foresters, establish a relationship with someone there, and express interest in having them help us look for an 06/07 era LL Bean Forester (which in the end we did prefer over the new ones - size matters!). LOL!

To be fair, the salesman helping us was patient and accomodating and we even visited the lot twice that day... But after we came back to drive a couple other cars to compare against a Mazda 3 she just finished test driving at another lot, they definitely started putting the heat to steer us towards a used '09 X Premium Forester (or anything new he had on the lot) THAT NIGHT. Was not taking a sincere "we'll be back in touch with you this week after we make up our minds more" at all.

I've never had to wiggle my way out of a dealership before like that as I was trying to maintain a level of cool as I was hoping to do business there at some point soon, just not that night, and didn't want to burn a bridge. In hindsite, I was really being too nice. Just needed to get up and walk out as soon as we were starting to feel pressured and annoyed. Much more back and forth ensused after this point but that would be 2 more paragraphs of rants.

In the end we found exactly what we wanted (06 LLBean) the next day. Test drove it with no hassle from the dealer we found it at and said they'd detail it and refurbish the interior like new (which they did) and have the service records checked on Monday for us (was spotless and well cared for by one owner). Said we'd give him an answer upon his service report to us... no hassle. Simple.

Got the call the next day (yesterday) with the good news and said we'd be down to talk serious numbers. Done. Simple. A pleasure to do business with them. That's what I remembered about working with Louis and Frisco at T.O. Subaru when I bought my other 2 cars from them. Simple and straight up communication. No pressure, was just fun. Hell, I used to hang out when my car was being serviced there back in the day!

I'm not gonna name names, and I'm not going to bash anyone here. I'm just going to say it wasn't "fun" like my past 4 car purchaes have been. I go in prepared for what I hope to accomplish (looking or seriously about to buy), get everything up front with the salesman I make contact with and strike up a repore. If all feels good and I'm happy with the service and respect I receive I don't even mind paying a little extra... And I'll bring business to that establishment too like I did with T.O. (sold 4 friends on buying from them withing a two month period a few years ago).

But the other night didn't end up being very fun at all.

I'll still stand by there service department though! It's like they're two entirely different entities.

I'm going to be the ever optomistic one here and say I'm holding out hope for Shaver though. I think they're in a transition, and I can only hope it's going to become a truely great place to buy a Subaru again. (i am just too damn nice, aren't i?)

Sorry Jaclyn, you sound really nice and I should have asked for you before heading over there... Despite my novel of a post here, I'm not Anti-Shaver...
C

Last edited by candyman; 03-17-2009 at 04:08 PM.
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Old 03-17-2009, 06:02 PM   #25
kamyar12
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Join Date: Mar 2008
Chapter/Region: SCIC
Location: calabasas ca
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2008 wrx sedan w/nav
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yeah there are a few pushy people in sales there it seems like u gotta know who to talk to before you go there
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