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Old 05-21-2009, 11:15 AM   #1
b4wantab
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1969 W-30

Default Grand Subaru, Bensenville IL

Great service and honest.

Joe is the service guy. Fixed some problems I have had for awhile that other dealers had ignored/said were normal.

Peace,

Greg
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Old 08-08-2009, 12:40 AM   #2
whitesox44
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Agree!!!
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Old 08-08-2009, 11:38 AM   #3
JM530
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nice, they have been great to me as well, but I haven't had any serious/hardcore work done there yet.
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Old 08-27-2009, 09:03 PM   #4
whitesox44
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Yea they are awesome!! I live in Naperville and drive all the way to Bensenville to get all of my service done!! Way better than Gerald!!!
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Old 08-21-2010, 07:25 PM   #5
Frank_Zuccarini
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Being repeatedly unhappy with the service at Gerald Subaru in Naperville (where I live), I today put a deposit on a 2011 WRX STi from Grand Subaru. Joe and the internet sales rep Bill were nothing but nice, and very willing to discount. The service department can't possibly be worse than at Gerald, so I am hopeful for the best.

Frank
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Old 09-22-2010, 01:18 AM   #6
mark729
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+1 for the Bill and Joe.
I put a deposit on 2011 sti hatchback too!!!


Quote:
Originally Posted by Frank_Zuccarini View Post
Being repeatedly unhappy with the service at Gerald Subaru in Naperville (where I live), I today put a deposit on a 2011 WRX STi from Grand Subaru. Joe and the internet sales rep Bill were nothing but nice, and very willing to discount. The service department can't possibly be worse than at Gerald, so I am hopeful for the best.

Frank
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Old 09-22-2010, 10:45 AM   #7
Evanston Subaru
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Quote:
Originally Posted by Frank_Zuccarini View Post
Being repeatedly unhappy with the service at Gerald Subaru in Naperville (where I live), I today put a deposit on a 2011 WRX STi from Grand Subaru. Joe and the internet sales rep Bill were nothing but nice, and very willing to discount. The service department can't possibly be worse than at Gerald, so I am hopeful for the best.

Frank
Quote:
Originally Posted by mark729 View Post
+1 for the Bill and Joe.
I put a deposit on 2011 sti hatchback too!!!


Looks like ordering WRX/STi's at factory invoice, and being a nasioc supporter wasn't enough to earn your business guys.

What can I do to be competitive with Grand???
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Old 12-04-2010, 07:00 PM   #8
SatinWhiteRex
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Default Great bunch of guys!!!

After trying to work with 3 other dealerships prior, Grand Subaru was hands-down one of the best (and quickest) dealerships I've ever done business with. Here's the story:

1. First dealership I went to was Subaru of Merrillville. Tony was the sales guy I was working with. He had no clue about the wrx whatsoever and it was obvious he was just there trying to sell cars. We tried working out a price which included trade-in of an '06 Tribeca. The manager comes along, Tom (who is also Tony's brother) gives me the bottom line, we negotiate and meet at a price that would work. I still wasn't 100% so I tell him to give me a day to think about it. The next day comes around, I'm at the dealership ready to purchase the car, wait several minutes to talk to Tom, then Tony tells me Tom can't do it at the price we originally agreed on (which was also documented on paper) and wants to bump it a few hundred more before selling to me. I said thanks, but no thanks.

2. Next stop was International Subaru in Tinley Park. Bunch of tools working here. As soon as you walk in every sales person in there had their noses held high just looking for money. I talked to Mike about trade-n first. They said they were participating in Subaru's guaranteed trade-in program. Funny thing was, they were going to give me almost $3k less for my trade-in then what Subaru had stated online. So much for their participation in the program!

3. My 3rd and what I was hoping to be my last stop was to Autoban Subaru of Countryside. Talked to Melissa since she said she can definitely help me out where the other two couldn't. That was a nice lie to my face. The dealership also participated in Subi's trade-in program MINUS a couple of hundred since the vehicle wasn't in pristine condition. What got me was that she said in order to qualify for Subi's 2.9% financing, I would have to finance $10k or more which I found out to be completely false. So much for that.

When all hope was almost lost, I do a search for any other dealership close by and find Grand Subaru. I figure since I'm in the area, I might as well give it one last shot. I get in the door, was directed to one of the sales guys, Dan, and tell him the hell I've gone through before getting there. He tells me he's going to make this quick, asks me what I'm looking for (2011 base wrx w/ short throw shifter), I tell him the price I need out the door w/ trade-in, and he goes to talk to his manager. 10 minutes later, he puts a sheet in front of me with my info and price I wanted, says sign it, and it's done. Just like that, no questions asked, no if's, and's, or but's. I got the car below invoice, got the full trade-in value that Subaru guaranteed online, waited a month for the car to arrive, and drove away with a huge grin going from ear to ear. I can't recommend Dan and Grand enough - quick service, honest employees, and excellent customer service!!!
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Old 12-04-2010, 10:00 PM   #9
Baddmnkey
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From sales to service to parts, all the guys @ Grand are pretty chill. They dont have the biggest inventory, especially wrx and sti's but I'll most likely get my next Subaru from Grand.
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Old 12-05-2010, 04:28 PM   #10
SatinWhiteRex
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Quote:
Originally Posted by Baddmnkey View Post
From sales to service to parts, all the guys @ Grand are pretty chill. They dont have the biggest inventory, especially wrx and sti's but I'll most likely get my next Subaru from Grand.
They have 3 or 4 2011 Sti's sitting on their lot right now that they're trying to get rid of. Problem was people wanted the base STi but the dealership got ones with some bells and whistles, and now it seems as though they're on the lot collecting dust.
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Old 12-29-2010, 10:43 PM   #11
subysponge
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Grand Subaru is the best dealership experience I have had...and I trade cars very often.

I have now bought 3 Subaru's from Joe D'Andrea (now the sales manager) and Ryan (now the GM).

I bought my first Legacy at Gerald and I won't bore you with why they lost my business...Joe earned it and will continue to because he went more than out of his way to find my my 2nd Legacy (wagon!) trading for it w/a dealer in MN driving up and back to get it for me!

From there I bought a Impreza for my sis and now my STI...ordered the day the SE became available and shot me yet an incredible deal as always w/o any hassle.

Would have bought a 4th if the damn Tribeca or Forrester could fit baby seats!

They have a customer for as long as I am happy with my Subaru's...
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Old 08-27-2011, 02:12 PM   #12
El Gabito
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Times are a little different - but I'm going to have to disagree w/ what's been posted here. I sent a request for an eprice on their site and got an automated reply with an e-price. Good price, right around invoice. Well guess what? They wouldn't honor it. Said it's automated and they won't discount WRX's, but they can't change it because it's automated. I call BS. Pure deceptive marketing. No other dealership wrote me with an auto e-price that they wouldn't honor.
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Old 08-28-2011, 09:37 PM   #13
subysponge
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email Joe directly he will take care of you the best way he can.
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Old 08-29-2011, 06:35 PM   #14
APM Tuned
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I have dealt with them for a very long time for parts and can safely say, never have I been more impressed with a dealership for turn around, promise dates, price guarantees and so forth.

The shop is literally walking distance from them and it's safe to say that we will be wholesaling through them for a long time.

I do believe they can get there actually showroom sales up a bit if they were to support the younger crowds a bit but hey, to each there own. That's why there are different dealerships and each one will cater to ones needs in a certain way.

-Mark
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Old 09-23-2011, 10:17 PM   #15
BuckiWRX
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Thumbs up Best car buying experience ever

-snip-

Last edited by BuckiWRX; 01-14-2014 at 04:26 PM.
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Old 02-24-2012, 06:44 AM   #16
Sidewindor
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Just bought my second vehicle from Grand Subaru January 31st. I ordered my 2012 Impreza Sport and did most of my negotiating over email. I worked with Dan D'Andrea and I don't have enough nice things to say about his work or the experience in general. The pricing was fantastic, on both the new car sales price and my trade in, and Dan went above and beyond to meet my needs. I can't recommend Grand enough.....second time I have had the best car buying experience.
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Old 03-02-2012, 11:24 PM   #17
Evanston Subaru
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I think this thread is relevant to the ethical standards of their sales department at Grand Subaru, specifically Bill the "Internet Manager":

http://forums.nasioc.com/forums/show....php?t=2315114
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Last edited by Evanston Subaru; 03-02-2012 at 11:50 PM.
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Old 03-31-2012, 08:24 PM   #18
BH17
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DGM

Default Best guys around hands down!

Placed my order today for a 2012 wrx, simply to say the D'Andrea brothers as well as everyone there were nothing but nice and willing to set you up with whatever you needed. Hassle free services and best customer service even though i'm only twenty-two they treated me like everyone else unlike other subaru dealers....
So glad I picked Grand Subaru, Bensenville!

Can't wait for it to arrive!!!
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Old 04-03-2012, 06:45 PM   #19
lolek
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wr blueeee

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Definitely Grand Subaru is the best Subaru dealership in illinois hands down, I purchased already two cars from them and Joe is DA MAN !!!
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Old 04-08-2012, 09:42 AM   #20
backwoods514
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Bought My Second Subaru a 2012 WRX from Bill Nealis at Grand Subaru. I went it about year previously to test drive an 11 wrx sedan with a friend. I started chatting with Bill and test drove the 11 WRX and a 11 2.5 gt legacy. After an hour of just chatting with Bill i told him that when I was in the market again I would give him a holler. Fast forward a year, trading in my 09 wrx for a 12 Bill, and Joe were by far the easiest dealership i have had the pleasure of working with. I cannot say enough good things about them, I highly recommend them. Top customer service from Grand is why i went out of my way to write Subaru of America how great my experience was. Bottom line, you wont find a better dealership experience.
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Old 07-04-2012, 03:02 PM   #21
AdvancedApe
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New member here to the forums. Been lurking for a while, so I figured it was time to chime in about Grand Subaru. I was in the market for a 2012 WRX and had done some shopping around. Checked out Evanston Subaru, Gerald Subaru (both of them), and a few other places. All of those dealerships were pretty awful, but I won't harp or go into the details. I figured that I would give Grand my last try. I met with Joe, and he was fantastic. Worked with me on my trade in (2012 passat), and we were able to make it work. Rolled out in my 2012 WRB WRX. I cannot stress enough about how nice all of these guys are. No pressure, super friendly, and it really felt like Joe wanted to get me in the WRX. Joe D'Andrea is by far the best human to deal with when looking for a Subaru. Sold me exactly what I NEEDED. Didn't even once try to up sell anything. He took plenty of time to show me how to drive the WRX (manual newb... lawlz all around), and has been in contact with me ever since. He's always checking to see how much I'm loving my WRX. I'm telling all of my friends, co-workers, and family members to go see him and check out subarus from now on. Grand is the only place I'll be going to purchase cars, parts, accessories, and to have service done.
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Old 07-05-2012, 08:59 PM   #22
tomt5078
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Quote:
Originally Posted by AdvancedApe View Post
New member here to the forums. Been lurking for a while, so I figured it was time to chime in about Grand Subaru. I was in the market for a 2012 WRX and had done some shopping around. Checked out Evanston Subaru, Gerald Subaru (both of them), and a few other places. All of those dealerships were pretty awful, but I won't harp or go into the details. I figured that I would give Grand my last try. I met with Joe, and he was fantastic. Worked with me on my trade in (2012 passat), and we were able to make it work. Rolled out in my 2012 WRB WRX. I cannot stress enough about how nice all of these guys are. No pressure, super friendly, and it really felt like Joe wanted to get me in the WRX. Joe D'Andrea is by far the best human to deal with when looking for a Subaru. Sold me exactly what I NEEDED. Didn't even once try to up sell anything. He took plenty of time to show me how to drive the WRX (manual newb... lawlz all around), and has been in contact with me ever since. He's always checking to see how much I'm loving my WRX. I'm telling all of my friends, co-workers, and family members to go see him and check out subarus from now on. Grand is the only place I'll be going to purchase cars, parts, accessories, and to have service done.


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Old 07-26-2012, 10:27 AM   #23
yuhwoo84
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Satin White Pearl

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I have nothing but wonderful things to say about Grand Subaru.
I originally went to Napleton's Subaru in Schaumburg to see a 2011 WRX they had in stock, which was in their showroom. The sales guys didn't even greet, didn't bother to help me with anything, and wouldn't let me test drive because "the car will sell even without taking it out of the showroom anyway."

So I went to Grand Subaru after hearing great stories about them from few of my friends who already bought their cars there. Bill is awesome, and although I gave them some hard time they were still friednly. I ordered my car right on the spot, and it came about 2 months after. I've been in there to pick up parts and one or two small issues, which were all taken care of in a pleasant way. Even after I moved up further North, I still went to Grand Subaru to pick up my part because all other dealerships part department near me was not friendly at all. Bobby at Grand Subaru was very friendly and willing to help.

And, not to mention, their free track day event was awesome!!!!

Thanks Grand Subaru, keep it up!
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Old 08-11-2012, 09:06 PM   #24
Steck121
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I have to agree with everyone in this thread. Grand Subaru is hands down the best dealership in the Chicagoland area. All around friendly and a pleasure to work with.
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Old 09-03-2012, 08:05 PM   #25
Goldeneye23
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The sales experience was great at grand, but the service was a WHOLE different issue entirely.

I brought my car is for service 2 weeks after I bought it, and this is what I dealt with.

For starters, the loaner vehicle i was given smelled terrible. Most of the interior had dirt on it, and there was no air freshener in the car. Also, there was only a half tank of gas when i got the loaner, but the paperwork told me i needed to fill the tank all the way to full when i was done. Makes no sense. Also, the loaner was not equipped with an i-pass, and no one at the dealership told me. I had to get in the car and realize that there was no ipass, then I asked the people at the dealership, and they told me I had to just take the one out of my vehicle. I was OK with using my own, but I wish someone at the dealership had at least let me know.

When I went to pick the car after service, i had a few issues:
1. There were chunks of debris on the outside of the car, and big smudges on the windshield. My car had obviously not been washed after service, and there was no explanation as to how the debris got on the vehicle.

2. I had to request that my car be washed. I thought there was a complimentary wash whenever service was done to the vehicle. Especially if body service had been done.

3. There was a suspiciously high amount of miles put on my car when I picked it up. I left the vehicle there with approx 480 miles on it, and when I picked the vehicle up, it had over 520 miles on the ODO. The service mgr. told me that they drove the vehicle to the body shop and back twice. That body shop was less than two miles away. Even with the mileage he said the vehicle had when I dropped it off, the couple trips to and from the body shop did not add up. Very bad practice. My avg. MPG had gone down considerably, which leads me to believe that the vehicle was driven very hard. VERY bad practice.

4. The invoice that I received in the mail also did NOT list mileage that was on the vehicle when I dropped it off. Only the mileage that was on the ODO when service was completed. Another poor practice, and another reason for me to believe someone took my car joy riding.

5. The interior of my vehicle was dirty when I picked it up. I understand that the service guys may have dirty clothing, but they cannot leave dust and dirt inside of customer cars. My passenger side seat heater had been somehow switched on, and was left on when I picked up the vehicle.

All of this lead to my overall dissatisfaction with the service, and the service department at Grand Subaru.

My issue still has not been resolved as the Manager has completely stopped replying to my e-mails asking for this disservice to be explained. WARNING- DO NOT BUY/ BRING YOUR CAR TO GRAND SUBARU!!
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