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Old 12-09-2014, 04:35 PM   #1
CrankyOldGuy
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2015 WRX Limited
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Default Brilliance Subaru- Elgin, IL. service

Made an appointment for an oil change, the dealer website had a smokin' deal on full synthetic with no disclaimers. Show up, waited between five and ten minutes while the guy in front of me seemed to having some sort of beef with the service guy. Eventually I get acknowledged and present my coupon.

I am told it is a mistake, 5-30 Synthetic is not included, apparently their web guy, so it is claimed, is used to working with Honda websites and blah blah blah...

They offer to knock $20 off the normal (and expected price of about $70 or so) to $54, about $20 higher than the coupon price. Fine, I am not going to make a huge deal about them not honoring their website coupon (and they were absolutely aware of it, just, you know... hadn't gotten around to removing it.)

So I get my bill and, this one kills me, it really does; It includes a 10 cent line item charge for "Writing up a service order" Talk about being nickled and dimed to death!

I ask the cashier about it, she shrugs her shoulders and agrees that it looks like they are charging me for writing up the oil change order.

Pay and escape, sorta chuckling at the windshield sticky they put on my glass (From Brilliance Honda with a phone number for their Honda store in a completely different town) and a non-standard, per the owners manual, return mileage suggestion. I declined their offer of a car wash, (probably would have cost me, seeing as how they put a price on everything else) but I was a bit saddened that they did not bother taking a vacuum to the inside floor mats, like the lowliest Jiffy Lube would have done.)

On the plus side, their coffee was awesome and they only stalled my car once moving it to the bay! (oh, also was directed to the wrong part of the parking lot to pick it up after, but whatcha gonna do?)

So... if you can drink $20.10 of coffee, this is the place to get your oil changed! If not, you may want to stay away until they change the above practices or go out of business.

For me, that lousy 10 cents did it. Maybe it is a Subaru thing and universal, however I hope they enjoy that dime. I won't be returning, nor, if I can influence it, will my sister in law with her Legacy, nor my father in law with his Forester. It will be last dime they ever see from me or my family.
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Old 12-09-2014, 08:54 PM   #2
full of dents
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Location: Hour west of Chicago(HINCKLEY)
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Maybe its just me, but stuff like that bothers me. Probably would have gone along with te coupon but after that, i would have made a scene about everything else. Call me crazy, but that many screw ups makes me wonder if their service work is any good. Did you make sure there was oil in your car? That was probably an extra charge to refill the oil they removed.
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Old 12-13-2014, 03:52 PM   #3
CrankyOldGuy
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Quote:
Originally Posted by full of dents View Post
Maybe its just me, but stuff like that bothers me. Probably would have gone along with te coupon but after that, i would have made a scene about everything else. Call me crazy, but that many screw ups makes me wonder if their service work is any good. Did you make sure there was oil in your car? That was probably an extra charge to refill the oil they removed.
The receipt shows a charge for six full quarts, crush washer, and filter. Did I get all six quarts? Not a chance. They did not screw up, aside from stalling the car. Their business model seems predicted on these billing practices. Their business, they can run it any way they see fit.

I just won't be utilizing them in the future. I further suspect that at least a couple people might read this posting and choose to go elsewhere. That choice will end up costing the dealership money. The assumption is that they account for this type of ancillary loss in their billing structure and refusal to honor their website promotions.

Am I going to go berserk over $20 or so? I consider it a cheap lesson that saves me from going here in the future, so no.

Will they lose more money than they gain if other accounts of their actions are revealed to the public at large? I think so and that means they are going to lose a lot more than I did.

I am all good with that.
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Old 12-14-2014, 06:52 AM   #4
full of dents
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believe what you want but I am sure you posting this on here will reach about .5% of their potential customers and business will go on with out hiccup.

chalk it up to a lesson well learned for you and move on.
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Old 12-14-2014, 05:56 PM   #5
CrankyOldGuy
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I believe I was quite clear; I figure the direct reading of this will cost them more than $20 in profit, perhaps a few hundred over time. If other people find their practices repugnant, then that could add up to losing a lot of cash over time as the word spreads, but I sure do appreciate you informing me to chalk it up and move on. I wouldn't have known what to do otherwise...

I hadn't run the car since I got back, so checked it today, they under-filled the crankcase. About a quart low (it stayed at the same level for the first 5800 miles, don't think it suddenly burned a quart in the 15 miles I drove it since the 'service'.)

I do believe I will be getting the other two quarts of oil for which I paid on Monday or Tuesday as time permits.
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Old 12-14-2014, 09:24 PM   #6
full of dents
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Member Sales Rating: (16)
 
Member#: 181717
Join Date: Jun 2008
Location: Hour west of Chicago(HINCKLEY)
Vehicle:
12 sti hatch
w r b

Default

well a few hundred over time for a dealer is big money
Glad I could be assistance in helping you move on.
If they indeed did under fill the crankcase then maybe now you should step up your complaining to them with the issues you have had and make it very obvious to them that they suck at service work. Bring a plastic bag with you so they can pump your two additional quarts of oil into it. They do not use plastic quarts in a service department.
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