Welcome to the North American Subaru Impreza Owners Club Thursday December 8, 2016
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Go Back   NASIOC > NASIOC Reviews > Dealership Reviews

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads. 
Reply
 
Thread Tools Display Modes
Old 03-13-2012, 10:03 AM   #1
Gixhost
Scooby Specialist
Member Sales Rating: (19)
 
Member#: 180111
Join Date: May 2008
Chapter/Region: MAIC
Location: Land of Ham, MD
Vehicle:
* 2004.114.3 STi
Aspen White

Default Annapolis Subaru (MD) First class.

Dealer: Annapolis Subaru
Location: 149 Old Solomons Island Rd, Annapolis, MD 21401
Service: Valve cover gaskets replaced
Service Adviser: Rick
Technician: Mike
Rating: A

I for the most part deal with Sheehy Subaru in Springfield (purchased vehicle from their chain) but since both of these dealers are not exactly near me and I've in the past had some not so great experience with Sheehy. I decided to try Annapolis after dealing with Jackie in parts and realizing that these guys know their stuff and keep many OEM items, not to mention aftermarket parts readily available unlike Sheehy.

Long story short I had white smoke coming from under my hood Thursday night and ended up taking it to the dealer Friday morning. Rick was my service adviser and I initially spoke with him on the phone that morning and he told me he would be able to get me in. They got my car in the shop and diagnosed the issue IMO rather quickly compared to my experience at other dealers with various vehicles I've owned. My normal experience is that you and your car sit for hours before they actually look at the vehicle.

The entire time I was there every employee that I interacted with was nothing but professional and courteous. My warranty was covering the repairs and an error was made on their part which caused me to be without a vehicle the entire weekend instead of just Friday. Rick allowed me to retain the loaner vehicle without hesitation until I had an opportunity to call the warranty people on Monday. Everything was cleared up with them and I was able to pick up my vehicle yesterday.

There was a very minor issue after picking up my vehicle but it was quickly resolved and again nothing but professionalism was displayed in resolving the issue, the tech Mike who worked on my vehicle went on a test drive with me, problem was identified and resolved. I would also like to mention that there shop was pretty damn clean and fully staffed, maybe I have just been going to the wrong places but my impression of this dealership is very high. Again my warranty covered this bill and I actually get 10% off of work done at my normal dealership...however I am starting to think the professionalism displayed here and the peace of mind is more valuable than the 10% discount.
* Registered users of the site do not see these ads.
Gixhost is offline   Reply With Quote
Sponsored Links
* Registered users of the site do not see these ads.
Old 10-09-2015, 11:05 PM   #2
Gixhost
Scooby Specialist
Member Sales Rating: (19)
 
Member#: 180111
Join Date: May 2008
Chapter/Region: MAIC
Location: Land of Ham, MD
Vehicle:
* 2004.114.3 STi
Aspen White

Default

I recently visited Annapolis Subaru to find a coolant leak, which they found and repaired successfully. I've been to Annapolis Subaru many times since this original post, mainly for parts. I try my best to provide vendor reviews and forget to give the dealer service and parts departments the credit they deserve. There is a sea of dealerships providing extremely poor quality customer service these days. This is not one of them in my experience. The parts department is great, always seem to have what you need, and go out of their way insure you get the right parts. The staff in the service department has provided me with some of the best dealership service experience of any dealership I've been to regardless of brand. They have an obvious knack for hiring genuine employees. Everyone always seems to treat you like a person not another opportunity to make a sale.
Gixhost is offline   Reply With Quote
Old 10-11-2015, 11:26 PM   #3
WRXXRS
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 275837
Join Date: Mar 2011
Chapter/Region: MAIC
Location: MD
Vehicle:
04 WRX Wagon
PSM

Default

I agree, their parts department/Jackie and service department are top notch. I've been a happy customer for years and it's always a great experience.
WRXXRS is offline   Reply With Quote
Old 10-27-2015, 02:40 PM   #4
MDRex
Scooby Specialist
Member Sales Rating: (38)
 
Member#: 38477
Join Date: Jun 2003
Chapter/Region: MAIC
Location: New Market, MD
Vehicle:
2015 Crosstrek
Orange

Default

Just purchased my XV from Ed Rucker at Annapolis Subaru. Great experience and really took care of me. This was the second car I've purchased form them and will do so again in the future.
MDRex is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Annapolis Subaru Opens New Subaru Dealership! Annapolis Subaru Mid Atlantic Impreza Club -- MAIC 16 02-02-2010 11:56 AM
Annapolis Subaru or Stohlman Subaru for Maintenance? bulgarianfreak55 Mid Atlantic Impreza Club -- MAIC 22 08-12-2009 10:06 AM
Top S3cr3t's Test Drvie of the 2008 Subaru Tribeca From Annapolis Subaru! I25 Mid Atlantic Impreza Club -- MAIC 29 05-22-2007 08:20 AM
Screwed by Annapolis Subaru Basil Mid Atlantic Impreza Club -- MAIC 8 05-25-2002 10:50 PM
Annapolis Subaru AJ711 Dealership Reviews 0 10-27-2001 11:51 AM

All times are GMT -4. The time now is 09:35 PM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2016 Axivo Inc.
Copyright ©1999 - 2016, North American Subaru Impreza Owners Club, Inc.