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Old 03-15-2011, 12:24 PM   #1
SWP impreza GH
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Default Subaru Dealer put regular oil in my 2011 wrx :(

I brought my car in for it's first oil change at a local Subaru dealership and they totally screwed up a simple task. I looked at my invoice while checking out and noticed it didn't state that synthetic oil was used. Synthetic is required for all 2011 wrxs or else my oil changes would've been free since I purchased new. I asked the service advisor if synthetic was used and he told me he wasn't sure if it was required. WTF! He had to check his computer and told me that they will get this all squared away. So now I'm waiting after waiting an hour for th first screwup and I feel like I should get the oil change for free? Should I ask for some sort of compensation? Will any leftover regular oil left in my engine affect it in any way?
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Old 03-15-2011, 12:43 PM   #2
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Here we go

Im 99.99999999999999999% sure nothing is wrong with your car by putting regular oil in it
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Old 03-15-2011, 12:53 PM   #3
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I was told by the dealership that synthetic is required for all 2011 wrx and forester. If regular conventional oil is fine then why the change in the service/maintenance? All my oil changes would be FREE for life as long as I own the vehicle if synthetic wasn't required. I know that using regular oil won't kill the engine but will it affect the performance?
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Old 03-15-2011, 01:19 PM   #4
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Quote:
Originally Posted by SWP impreza GH View Post
I was told by the dealership that synthetic is required for all 2011 wrx and forester. If regular conventional oil is fine then why the change in the service/maintenance? All my oil changes would be FREE for life as long as I own the vehicle if synthetic wasn't required. I know that using regular oil won't kill the engine but will it affect the performance?
The dealership service department made a mistake. They should correct this mistake because synthetic oil is required for 2011.

Will conventional oil will do no harm? It depends on what you are referring.

If you are asking about performance, then maybe. Only FHI could tell you why synthetic oil is required and what would happen if you use a non-synthetic oil instead.

If you are asking about your warranty, then yes you will 'harm' your warranty. Why? Because synthetic oil is required and not recommended for 2011. Thus by rights, any future warranty claims could be denied due to the use of a non-synthetic oil.

Let the dealership change the oil to a required synthetic oil and make sure you: Document, Document, and Document the fact the dealership made a mistake. You should not have to pay later on down the road should there be a warranty claim to the effect.
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Old 03-15-2011, 01:38 PM   #5
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I just came back from the dealership and the car seems to drive fine. I was charged for the 2nd oil change and all I got was a "sorry for your wait". The first oil change was $34.48 and the 2nd one was $58. I figured that he would at least only charge me for the $34.48 rather than the full amount since they screwed up. They did at least refund me for the 1st oil change. I have both receipts that I will keep for my record for future reference. Should I complain to the dealership supervisor or SOA to be compnesated in some way?
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Old 03-15-2011, 01:43 PM   #6
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It was a mistake dude.....not every mistake means a new house. It's called life. Quit being a victim and worry about things that matter.
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Old 03-15-2011, 01:45 PM   #7
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I had also asked them to look at a rattling noise from the door panel when the music is playing and he told me it was normal when the volume is turned up?! I researched on the forum and found out that a foam padding of some sort maybe need to be removed or maybe even some parts maybe loose during assembly and informed him of such incident with other 2011 owners but he just disregarded it because it wasn't on the bullentin board. He advised me to turn the volume lower. I'm seriously fed up with this dealership's service even when I used to bring my 08 hatch in for service.
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Old 03-15-2011, 01:45 PM   #8
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How long did you go between oil changes?
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Old 03-15-2011, 01:50 PM   #9
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There is NO cause for alarm here.
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Old 03-15-2011, 01:51 PM   #10
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Quote:
Originally Posted by SWP impreza GH View Post
I had also asked them to look at a rattling noise from the door panel when the music is playing and he told me it was normal when the volume is turned up?! I researched on the forum and found out that a foam padding of some sort maybe need to be removed or maybe even some parts maybe loose during assembly and informed him of such incident with other 2011 owners but he just disregarded it because it wasn't on the bullentin board. He advised me to turn the volume lower. I'm seriously fed up with this dealership's service even when I used to bring my 08 hatch in for service.
There is a TSB to fix a clip in your door that rattles a wire. Go to a different dealership.

The reason they switched to synthetic is to increase the time between oil changes b/c people complained about going every 3,500 miles (or they neglected to go and SOA had to repair engines). You won't see any damage from conventional.

The 02-10 WRX/STI has the choice now to change to Subaru Synthetic, but it isn't "require" only b/c it wasnt before.
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Old 03-15-2011, 01:51 PM   #11
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You should also look for a different dealer and also use a local subie shop to get oil changes rather than the dealer!

As they said, mistake was made, corrected and all will be fine going forward.

-mike
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Old 03-15-2011, 01:54 PM   #12
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Originally Posted by Unabomber View Post
It was a mistake dude.....not every mistake means a new house. It's called life. Quit being a victim and worry about things that matter.
I came on the fourm to ask for help with my situation. I understand there are more things in life that matter a whole lot more than my car but I'm not asking for a new car or a new house. If for some reason the car has problems down the rd due to some other unforseen "mistake" my trusted local dealer makes, should I just let it happen? I can change my own oil and do basic maintanence tasks but I CHOOSE to go thru the dealer for the service records. I don't need some inexperienced or lazy service manager to **** that up for me.
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Old 03-15-2011, 02:04 PM   #13
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Then do it yourself. Save the reciepts for your oil. Update your records in my.subaru.com and you are good to go.

I had a motor replaced in my 2005 Legacy GT with 97,000 miles on it. I did all the work myself in terms of maintenance. No issues with warranty because I documented everything on my.subaru.com

-mike
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Old 03-15-2011, 02:22 PM   #14
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Speak with the Service Manager about getting a refund due to their mistake. If that doesn't work, go to the General Manager. You can easily save $10-$20+ by buying oil yourself from Wal-Mart and having a dealer install it.

Oh yeah. Find another dealer.

-Dennis
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Old 03-15-2011, 02:25 PM   #15
SWP impreza GH
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Quote:
Originally Posted by Snow Drift View Post
There is a TSB to fix a clip in your door that rattles a wire. Go to a different dealership.

The reason they switched to synthetic is to increase the time between oil changes b/c people complained about going every 3,500 miles (or they neglected to go and SOA had to repair engines). You won't see any damage from conventional.

The 02-10 WRX/STI has the choice now to change to Subaru Synthetic, but it isn't "require" only b/c it wasnt before.
I will look into the rattle fix myself. Thanks for the info. The oil service interval set by the dealer is 3750 miles. Should I just opt for regular oil and change it every 3000 miles to save the difference in the oil price? If the only reason they changed it was because of the mileage and not due to anything else then why should'nt i be able to have free oil changes thru the dealer if I ask them to use regular convention oil? Marketing strategy? Business revenue? Greedy SOA?
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Old 03-15-2011, 02:31 PM   #16
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Ask the dealer? I dont know of any dealers around where I live that give out free oil changes except when your either a repeating customer or your first oil change. If you want an accurate mileage on when to get your oil changed, get a UOA done on it. Only that will tell you when to change your oil
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Old 03-15-2011, 03:25 PM   #17
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Quote:
Originally Posted by SWP impreza GH View Post
Business revenue? Greedy SOA?
The pricing is set by the dealer, not by SoA. SoA has minimum guidelines for warranty purposes which is outlined in your warranty manual, and some dealers add-on additional maintenance.




-Dennis
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Old 03-15-2011, 03:33 PM   #18
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So my first oil change wasn't due until 7500? I got a letter from my dealer stating my initial service was at 3750. I called and spoke to the service manager and he told me I better bring it in at 3000. I'm not sure what is correct or what is the standard oil service interval based on the misleading info.
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Old 03-15-2011, 03:41 PM   #19
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The above attachment comes from the November 2010 edition of TechTips posted on the Subaru Technical Information System. Of course, there is no harm in changing at 3k (and it's probably a good idea, IMO) but it is not required for warranty purposes.

-Dennis
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Old 03-15-2011, 05:07 PM   #20
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Quote:
Originally Posted by SWP impreza GH View Post
I will look into the rattle fix myself. Thanks for the info. The oil service interval set by the dealer is 3750 miles. Should I just opt for regular oil and change it every 3000 miles to save the difference in the oil price? If the only reason they changed it was because of the mileage and not due to anything else then why should'nt i be able to have free oil changes thru the dealer if I ask them to use regular convention oil? Marketing strategy? Business revenue? Greedy SOA?
Your car is under warranty. They should fix the rattle for you, it's TSB # 15-119-06. If the dealership gives your crap, ask for a manager, if that doesn't work, leave and call SOA. Tell them what's up, they don't like it when a dealership jerks a customer around. I had this happen to me, called SOA, and within a few min had both SOA and my local service manager on the phone explaining the situation.


Let me put this bluntly, you CANNOT use regular oil in the 2011 WRX. Full synthetic is REQUIRED.
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Old 03-15-2011, 07:32 PM   #21
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If your car never left the lot then why the hell did you pay for the second oil change? It's their mistake, it's on their dime. Your motor will be fine.

Give them the TSB # stated above and tell them to fix it.

And find a new dealer. Or at the very least, avoid that particular service writer like the plague.

EDIT: Synthetic oil should be fine for 7500 miles unless you are doing some sort of prolonged performance driving(track days or something). Doing the first oil change early is fine but I would go the longer distance on the next one.
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Old 03-16-2011, 01:37 AM   #22
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moral of the story is...........


Learn how to change your own damn oil.
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Old 03-16-2011, 02:00 AM   #23
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Quote:
Originally Posted by Unabomber View Post
It was a mistake dude.....not every mistake means a new house. It's called life. Quit being a victim and worry about things that matter.
yeah....all these entitled little girls running around with their hair on fire really piss me right the **** off
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Old 03-16-2011, 02:33 AM   #24
SWP impreza GH
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I am perfectly capable of changing my own oil. I wasn't aware of the fact that you could avoid denied warranty claims by documenting work you do yourself on a brand new car. I've never had the privilege of owning a brand new car until a recent promotion at work. I have owned 17 cars since I got my license and have worked on all of them. I was just amazed at the fact that the service advisor of a dealership can be so incompetent and that we as the consumer can be so naive as to trust their ability to work on our cars that we work so hard for. Thanks for all the criticism and advise. Mods-please close thread.
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Old 03-16-2011, 10:40 PM   #25
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This is almost as bad as another thread where a kid is crying because a different brand of synthetic was used in his oil change

Save the parts receipts and write the date and mileage the work was done and save the oil filter box top. Save that and log into my.subaru.com and you will be good to go. The main concern i have is I would be asking the dealer since they screwed up, they should be fixing their mistake for free, not charging you. Now unless you requested that oil, then that is on you.

I know a few dealers that give you free oil changes for the life of the car as you own it if you bought it there. I used to work for one and currently work for another that does it.

Last edited by blackfang; 03-16-2011 at 10:46 PM.
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