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Old 05-18-2012, 07:10 PM   #1
cdub002
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Default Dealer ruined my rims!

Took my 2011 WRX to get some maintenance done at the dealership today. They decided to wash the car before I picked it up. Besides the hack job they guy did with what apparently was steel wool instead of a microfiber and adding a TON of swirl marks, I am positive they ruined my rims.

There is a bunch of what looks like drops of black something, but it is flush with the wheel and won't come off. Thought it was leftover soap or something, but it wouldn't wash off. Also, to me it looks like the paint was ruined with something they used. I went back in and the guy told me they use acid wheel cleaner and after he washed it once noticed the black marks and kept trying to remove them but couldn't. I am positive my rims didn't look like this yesterday, or this morning when I dropped it off for that matter.

Anyone else have this happen with wheel cleaner? I am definitely going to raise holy hell until they fix this. I've got tons of pictures of it.





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Old 05-18-2012, 07:16 PM   #2
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Holy assmuffins, I was expecting some idiot complaining about some little water spot on his wheels. But those are horrible; I can't believe a shop would let them leave like that. That said, they didn't "ruin" your rims... They just look like ass. Dress like a hobo and grow a raggedy beard so you don't contrast with your car, and all will be well.
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Old 05-18-2012, 07:31 PM   #3
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I guess ruined was the wrong word. They technically still roll. And maybe I'll get them re-done for free so it isn't too horrible. Plus I needed a reason to grow that bum beard in the mean time...

Still furious nonetheless.

Last edited by cdub002; 05-18-2012 at 07:46 PM.
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Old 05-18-2012, 08:40 PM   #4
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have you tried cleaner wax or a polish on the wheels? I would have a pro detailer to take care of that for you and let them paid for the damages they caused. If you go back, its only going to get worst.
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Old 05-18-2012, 09:12 PM   #5
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I haven't tried anything yet. I definitely will NOT let the dealer attempt to fix.
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Old 05-18-2012, 11:36 PM   #6
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The second picture most certainly looks as if an acid-based wheel-cleaner was used. The paint-finish on the wheels are damaged; there is no polishing this out.

Acid-based wheel-cleaners are designed for the older style chrome wheels or chrome wire-spoke covers.
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Old 05-19-2012, 01:51 AM   #7
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....I agree that it was likely a strong, acid-based wheel cleaner. These types of cleaners have a place and handled carefully/used appropriately they can be relatively safe/effective. However, hacks (like the Neanderthals you typically find at dealerships) will typically use them simply due to laziness as a "spray on, hose off " solution since its a faster way of cleaning. Unfortunately, they will sometimes let the product dwell too long and/or not rinse it thoroughly enough and you end up with the type of damage you see.

I would go back to the dealer and demand they either replace or fix the wheels. .....and don't let them touch the rest of the vehicle.
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Old 05-19-2012, 03:44 AM   #8
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Definitely ruined the surface paint layer on your rims with acidic wheel cleaner.... make them replace all wheels that are blemished.
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Old 05-19-2012, 07:25 AM   #9
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This is something that the dealer should fix either by refinishing or replacing ... I think the problem may be is that you didn't notice before you drove off the lot and now they can say they didn't do it or it was like that before they washed the car.
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Old 05-19-2012, 08:07 AM   #10
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you should ALWAYS ALWAYS ALWAYS them not to do ANYTHING other than the work needed and do NOT WASH MY CAR UNDER ANY CIRCUMSTANCES
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Old 05-19-2012, 08:36 AM   #11
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I used to detail cars at Subaru. This is very normal to this type of paint in these wheels, ALL Infiniti's wheels does that too.
If you are a good detailer you can tell by looking at the wheels that the acid will ruin the paint, (very, very strong degreaser could do this too) they should know that.
They prob will going to try to fix if you don't fight for a replacement.
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Old 05-19-2012, 08:43 AM   #12
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If it were me the most I would try to do is get them to pay for a powdercoat, but that's just me. Some people care a lot more than me. If I couldn't get them to do that, I'd just spray them whatever color I want.
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Old 05-19-2012, 08:50 AM   #13
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The dealer can fix the wheels, u prob will never see the difference. But you'll always know it's been done. It should cost them around $50 per wheel. That's what my buddy charges dealerships.
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Old 05-19-2012, 09:58 AM   #14
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I noticed it before I left and asked them about it. I told them I was going to call the GM and bring ir back in for them to see. I work at a Powdercoat shop so I'd love to charge them to fix it. And they were and always have been instructed to NOT wash my car. I am going to try and get some answers today. Will keep everyone posted.
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Old 05-19-2012, 11:46 AM   #15
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Dealer admitted fault. They are going to have their head tech try some stuff he has used before. I will be watching him try this and then when that doesn't work they will be having them refinished/repainted
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Old 05-19-2012, 01:44 PM   #16
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Next time I go to the dealer for anything, I'm taking a grease pen and writing "DO NOT WASH" on my windshield. I went in for warranty work a while back and the dealer put tons of swirls in the paint, that I had just taken out before going in for service. It's pretty embarassing that dealers can't perform a simple car wash without screwing it up.
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Old 05-19-2012, 02:58 PM   #17
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Word. I told my dealer to not wash my car and they still ended up scuffing the **** out of my passenger mirror.
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Old 05-19-2012, 07:25 PM   #18
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OP- Hopefully they will take care of you.

Quote:
Originally Posted by willoc View Post
Next time I go to the dealer for anything, I'm taking a grease pen and writing "DO NOT WASH" on my windshield. I went in for warranty work a while back and the dealer put tons of swirls in the paint, that I had just taken out before going in for service. It's pretty embarassing that dealers can't perform a simple car wash without screwing it up.
So how did they get there to begin with? The dealer must have washed the car on a previous service and you still allowed them to wash it again?

You would be surprised at how many people mess their cars up as well but never come on here to bitch about it. Whenever the dealer does it(normally a free service) people bitch about it.
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Old 05-20-2012, 08:46 AM   #19
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Quote:
Originally Posted by Uncle Scotty View Post
you should ALWAYS ALWAYS ALWAYS them not to do ANYTHING other than the work needed and do NOT WASH MY CAR UNDER ANY CIRCUMSTANCES
This is unequivocal truth.

Be courteous but firm, unless you find the hack that did it, then rip him a new one. The rest of the folks there didn't do this.

Personally I'd go for replacement. They screwed em up, they can get you a new, un-f***ed set, refinish the jacked up ones and eat the difference selling them on Craigslist or something.
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Old 05-20-2012, 10:29 AM   #20
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Quote:
Originally Posted by blackfang
OP- Hopefully they will take care of you.

So how did they get there to begin with? The dealer must have washed the car on a previous service and you still allowed them to wash it again?

You would be surprised at how many people mess their cars up as well but never come on here to bitch about it. Whenever the dealer does it(normally a free service) people bitch about it.
....correcting marring that eventually develops from your own regimen is one thing (an inevitability in most scenarios). Having to deal with visible/notable marring/damage caused by careless hacks with poor technique, misuse of products/tools, etc. after one visit is something different.

There are many folks who come on these types of forums and ask for advice regarding their own processes. ....there are also many who get their cars cleaned by the same Neanderthals that the OP did and are perfectly happy with the result. The majority of car owners are simply looking for a car that looks clean and wouldn't notice other marring/blemishes unless you pointed them out. ....and even then they might not care (especially when you tell them what's involved or what it would cost to properly remove them).
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Old 05-20-2012, 03:04 PM   #21
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Quote:
Originally Posted by Kean View Post
....correcting marring that eventually develops from your own regimen is one thing (an inevitability in most scenarios). Having to deal with visible/notable marring/damage caused by careless hacks with poor technique, misuse of products/tools, etc. after one visit is something different.
I understand what you are saying. However, if you washed your own car or took it to the dealer who in many cases use an automatic carwash(some still handwash) and had the same result, most people would pitch a bitch that their car wasn't clean enough or they noticed a scratch after their very dirty car was freshly washed ONLY because someone else washed it for free. If they did it, they would be ok with it.

Now I agree if someone ****ed up a car that is completely different and it should be fixed. They should also be reprimanded, possibly terminated depending on the severity and frequency this occurs. Then again my opinion comes from the people I see whine and bitch when their car is given a FREE courtesy wash through an automatic car wash and complain that there is still 6 months worth of bug guts still on the car because they are too lazy to wash it themselves so it only gets washed twice a year(during their scheduled service with us). Even when I worked with customers who owned luxury models and their cars were hand washed, dried, vacuumed, tires dressed, etc. Personally If I owned a dealership or oversaw one, there would be NO car washes period.

Oh and when the Subaru goes into the dealer for service, I always tell them not to wash it.

Last edited by blackfang; 05-20-2012 at 03:14 PM.
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Old 05-20-2012, 03:28 PM   #22
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^ Automatic car washes huh? I though they stopped that long ago and went the cheap route, or at least thats what my stealership I used to work for a while ago did. There was no automatic car washes, it was all hand wash. Hand wash with what? RV and boat brushes with hard bristles; one new cars or used/service cars. Cars would leave the lot being very swirliful! People there didn't know anything and always took the cheap way out. They used brushes so washing time would be cut down so they can knock out more cars when service is being busy. People who complain about left over bug guts and other surface contaminants on their cars are the ones that willingly take and let the stealership "wash" their cars. They don't care about the cars condition, nor do they know HOW to tell a cars condition. And yes it IS a FREE car wash, so do you think the dealership or employees care that much to do a spectacular job? No, because the reasoning is "what about it, its a free car wash". Sadly thats how most of their mentality is. Not their car no care.

People who upkeep their car, gets the car accidentally washed improperly by the store, and maybe even have acidic wheel cleaner eat into their paint is a different story. What the store basically did, was take your cars current condition, inflict more defects on it, and cause you more money for the initial service you came in for. A full exterior body correction will cost several hundred dollars or a large chunk of your time because of the costly mistake of one idiotic wash. Its not free when they are costing you money....

And yea I do agree on the last part, dealerships shouldn't offer free car washes of any sort. Matter fact, they should use that time to work on the used cars for the lot and more importantly, find some knowledgeable "detailers" to work at their fort. But none of that matters anyways because they think things will "buff" right out and do a "detail" on this or that. What do you mean a "detail"? "Detail" what??? Most of those hacks have no idea what is coming out of their mouths, so in reality, either they have to take a crash course to understand, or just focus on selling cars and who cares about the cars that come back....we'll just wash them the way the originally left.
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Old 05-20-2012, 05:44 PM   #23
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Quote:
Originally Posted by pho_shizzle View Post
^ Automatic car washes huh? I though they stopped that long ago and went the cheap route, or at least thats what my stealership I used to work for a while ago did. There was no automatic car washes, it was all hand wash. Hand wash with what? RV and boat brushes with hard bristles; one new cars or used/service cars. Cars would leave the lot being very swirliful! People there didn't know anything and always took the cheap way out. They used brushes so washing time would be cut down so they can knock out more cars when service is being busy. People who complain about left over bug guts and other surface contaminants on their cars are the ones that willingly take and let the stealership "wash" their cars. They don't care about the cars condition, nor do they know HOW to tell a cars condition. And yes it IS a FREE car wash, so do you think the dealership or employees care that much to do a spectacular job? No, because the reasoning is "what about it, its a free car wash". Sadly thats how most of their mentality is. Not their car no care.
All of our dealerships use a drive in automatic car wash, all which are approved by the vehicle manufacturer and use low water pressure. Then again we service 100-150 cars in our service dept a day. Our Nissan and VW dealer does much less though.

When I worked for an Acura dealer they were hand washed with no brushes, but used sponges. I also see your point, but when you have to wash 50 to 100 cars a day and 95% of your customer's demand their vehicle be serviced and washed in an hour to an hour and a half, do you honestly think the wash is going to be that great? Come on Most people have no concept of what it takes to perform both sides of the work. If I want to really clean either of our cars and my bike I dedicate a few hours to it. If I want a quick clean, then 20 minutes.

Quote:
People who upkeep their car, gets the car accidentally washed improperly by the store, and maybe even have acidic wheel cleaner eat into their paint is a different story. What the store basically did, was take your cars current condition, inflict more defects on it, and cause you more money for the initial service you came in for. A full exterior body correction will cost several hundred dollars or a large chunk of your time because of the costly mistake of one idiotic wash. Its not free when they are costing you money....
I am not defending the dealer on the OP's issue. I am actually all for him getting it fixed or the dealer not putting the OP into that situation in the first place, which led me to my last comment about no car washes. I wouldn't even sell a car wash. You want your car washed, do what I do and spend my time off doing it or pay a professional to do it. A dealer doesn't have professionals in that dept because they are slave drivers and pay them minimum wage. They really can't compete with a good detailing shop anyways.
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Old 05-20-2012, 06:03 PM   #24
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A kid that works at the dealer i work for used a scotch bright wire wool pad to clean the rims on a 2012 srt8 challenger..... you can imagine the outcome of that one. Not good!

As nice as the idea of washing cars after service is, i think it is a really bad idea. The cars are never washed by a experienced detailer, they are generally washed by a kid hired off the street making minimum wage.

I've seen some pretty horrific wash kids in the time i worked for the company im at. Brushes on the floor, brush end down. Leather on the floor, not cleaned well before being used. Dirty wash bucket full of mud and crap, not emptied and cleaned before use. I could go on.

But unfortunately when you hire someone for the specific job of washing cars after service your never going to get someone with good experience as the dealer never wants to pay large money for that position. IMO unless the vehicles are being sent to the detail side of the dealer they should just leave them alone.
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Old 05-20-2012, 06:25 PM   #25
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Quote:
Originally Posted by blackfang View Post
I understand what you are saying. However, if you washed your own car or took it to the dealer who in many cases use an automatic carwash(some still handwash) and had the same result, most people would pitch a bitch that their car wasn't clean enough or they noticed a scratch after their very dirty car was freshly washed ONLY because someone else washed it for free. If they did it, they would be ok with it.

Now I agree if someone ****ed up a car that is completely different and it should be fixed. They should also be reprimanded, possibly terminated depending on the severity and frequency this occurs. Then again my opinion comes from the people I see whine and bitch when their car is given a FREE courtesy wash through an automatic car wash and complain that there is still 6 months worth of bug guts still on the car because they are too lazy to wash it themselves so it only gets washed twice a year(during their scheduled service with us). Even when I worked with customers who owned luxury models and their cars were hand washed, dried, vacuumed, tires dressed, etc. Personally If I owned a dealership or oversaw one, there would be NO car washes period.

Oh and when the Subaru goes into the dealer for service, I always tell them not to wash it.
Personally, I could care less if the service is free. I (like some others here) are merely pointing out that we do not want that service (and suggest others do what they can to deny it if they are at all concerned with potential damage). Frankly, I get pretty pissed when a dealer isn't able to follow those simple instructions.

I fully understand the pressure on these people and the time limitations. I'm also aware of the poor techniques and processes many dealerships use to wash/prep customer cars. If possible, I always ask that any new car I buy is not prepped prior to taking delivery and whenever I'm in for service, I make it very clear that they don't wash it (I always clean it before I take it in).

In the OP's case, I doubt he will make that mistake again.
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