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Old 06-20-2012, 08:21 PM   #226
ALafya
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Ask for a (permanent) replacement vehicle and let them run which ever tests they want after that.
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Old 06-20-2012, 08:23 PM   #227
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It's kinda funny. I'm dealing with the same problems and the same company. yet SOA has been nothing but helpful.
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Old 06-20-2012, 08:33 PM   #228
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It's kinda funny. I'm dealing with the same problems and the same company. yet SOA has been nothing but helpful.

Might be an attitude thing...
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Old 06-20-2012, 09:17 PM   #229
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I'm not going to hold anything against 79 in this situation because I just dumped a 2-year old VW TDI after it needed a lot of warranty work, and after the dealership was slow to do work and slow to answer phone calls/emails, and after VWoA wasn't supportive. And I didn't get this treatment because I was rude or abrasive. I was calm, but firmly expressed my concerns. This didn't get me very far. So I know how 79 feels. It's very frustrating when you plunk more than $20k down on a product, from a brand with a solid reputation, and then quickly end up dealing with problems.

What's funny to me is that in the same way 79 has sworn off Subaru products, I've sworn off VW products. And when I say VW products, that includes Audi. Yet this is the brand that 79 is gravitating towards. Good luck with that, and hope you never need to escalate an issue to VWoA, because they will only help you so much.

So I left VW and will pick up a new Impreza on Friday. This is my first Subaru. I owned four Hondas before the VW. Then I decided to try a European brand because I'm not excited about the current roster of Honda cars. That didn't work out. So now I'm back to a Japanese brand with more interesting products than Honda, but with a Japanese reputation for reliability.

I'm not too worried about duplicating 79's bad dealership experience, because I'm buying my Impreza from the #2 Subaru dealership in the country, and they have an excellent reputation (I researched them on the Dealership Reviews forum before buying). And I can only hope that my Impreza doesn't give me the grief that 79's did. If it does, then I will expect the dealership to be reasonable. I think they will be much more responsive than my VW dealership was.

Anyway, 79, as I've said before, I feel your pain, and I understand your frustration. I can't say that I endorse your move to a VW product, but whatever you decide to do, good luck!
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Old 06-20-2012, 09:32 PM   #230
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This is why I favor a hard break-in. Better too hard than not hard enough.

79, please consider the real cost of your next move. The answer to your question, at the rate of a quart per 3K miles, you'll burn an extra 33 quarts of oil by 100K miles. At $6/qt, this is an extra $200. Decide how much grief you want to cause yourself and Subaru over it.

Also consider that you don't have enough data to really know that you're burning oil at this rate. Consumption might decrease as the engine continues to break in, or as you switch to a thicker oil, or maybe you miscalculated completely.

Last edited by Commander Keen; 06-20-2012 at 10:10 PM.
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Old 06-20-2012, 09:45 PM   #231
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I plan to use a firm break in, but not a hard break in. That is, once the car has warmed up fully, use 80% throttle when accelerating, but not WOT, and never exceed 4k RPM.
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Old 06-20-2012, 09:50 PM   #232
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Quote:
I plan to use a firm break in, but not a hard break in. That is, once the car has warmed up fully, use 80% throttle when accelerating, but not WOT, and never exceed 4k RPM.
I did something similar, though exceeding 4K occasionally.
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Old 06-20-2012, 09:58 PM   #233
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Originally Posted by G-Omaha View Post
The more interesting question is - Did you use any oil except for the the 0-20 Syn that is prescribed?
NO! Why would anyone do that? Unless the shady dealer put something else in.

And no- I owe 20k on it so I don't drive it hard. I did have some fun on a couple dirt/clay roads but my driving is 99% 35-45mph rural zones.
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Old 06-20-2012, 10:19 PM   #234
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And CK- I do respect your opinion but I don't think oil consumption is something that typically gets better with age and mileage.
Since BB is really the source of all the real headaches, and soa are not helping much if at all, I'm going over to Mastro to see if they can offer some assistance. A co-worker bought his forester at Bill Bryan and drives to Mastro after dealing with the aweful service department over there.
Its just like my Komatsu torch, Japanese equipment can be great but dealing with the american end of these companies can be a pain. The earthquake and tsunami situation really hurt japan. Quality of replacement parts from komatsu was spotty for a while.
I've learned that big companies typically don't care about people too much. I don't care who makes it- I want a decent awd car that doesn't have an annoying seat and oil burning issues that are explaioned away by soa with cya clauses like 11-9 (I think that's where it is) in the owners manual.
I do believe that if most of you folks had MY car you'd be as mad as me or maybe even madder. I've had better customer service at cell phone stores.
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Old 06-20-2012, 10:21 PM   #235
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Quote:
Originally Posted by 79letour View Post
NO! Why would anyone do that? Unless the shady dealer put something else in.

And no- I owe 20k on it so I don't drive it hard. I did have some fun on a couple dirt/clay roads but my driving is 99% 35-45mph rural zones.
Getting the car up to 130mph seems pretty extreme

Quote:
Originally Posted by 79letour View Post
Did some high speed mpg testing in the country last night.
It only gets 5 mpg at 130mph... Lol
I went down two bars on the fuel gauge in just 4 miles of fun twisty dirt road. Definitely kills mpgs when you start to get on it at all..
Maybe running 130 and putting that type of strain on an engine that might not have been fully broken in caused some issues to arise...

Last edited by auskip07; 06-20-2012 at 10:26 PM.
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Old 06-20-2012, 10:43 PM   #236
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OK, so this is definitely not grandma's Sunday car. We can consider it broken in.
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Old 06-20-2012, 11:07 PM   #237
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Wrong post, sorry...
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Old 06-21-2012, 08:13 AM   #238
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Quote:
Originally Posted by 79letour View Post
And CK- I do respect your opinion but I don't think oil consumption is something that typically gets better with age and mileage.
Since BB is really the source of all the real headaches, and soa are not helping much if at all, I'm going over to Mastro to see if they can offer some assistance. A co-worker bought his forester at Bill Bryan and drives to Mastro after dealing with the aweful service department over there.
Its just like my Komatsu torch, Japanese equipment can be great but dealing with the american end of these companies can be a pain. The earthquake and tsunami situation really hurt japan. Quality of replacement parts from komatsu was spotty for a while.
I've learned that big companies typically don't care about people too much. I don't care who makes it- I want a decent awd car that doesn't have an annoying seat and oil burning issues that are explaioned away by soa with cya clauses like 11-9 (I think that's where it is) in the owners manual.
I do believe that if most of you folks had MY car you'd be as mad as me or maybe even madder. I've had better customer service at cell phone stores.
I (essentially) do and I'm not happy about the car but I've yet to get with the dealer or SOA. I Didn't demand a consumption test. SOA told the dealer to run one. The most SOA has ever taken to get back to me on a call is 4 hours. In my book that's pretty quick for a major company. Your dealer may be as shady as you say they are. So I can't say too much on that front. I had a past positive business relationship with my dealer. So there have been no problems with them. As for the customer satisfaction survey. They tell me the same thing any time I get one. "If you have any issues. Just let us know. we'll make it right before you fill out the survey".
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Old 06-21-2012, 08:40 AM   #239
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I never DEMANDED anything, and I've never been the raving lunatic some here would try to imply. Soa takes weeks to get back to me about a damned seat, they never "remember" our last conversation. Essentially for 5-6months I've been just pushed aside by Bill Bryan and SOA. All I've gotten are empty promises and a constant runaround. Soa said THEY wanted to perform an oil consumption test, which would greatly reduce my angst. But now they have recanted, and say that they're fine with burning a couple quarts in 6-7000 miles. Not cool, SOA.
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Old 06-21-2012, 08:58 AM   #240
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Soa offered to send someone from another dealer to pick up my car and fix it, and. I said "awesome!", but they recanted on that too, no reason given. I was all happy, till that. Now they're saying drive two hours and replicate problems, which are sporradic, and that they WON'T perform an oil test. So even though soa said they would have another dealer do the work that soa has on their books as being approved for repoair, they now are saying " we're can't do that, that's not how it works". Don't tell me that after you've already OFFERED!!
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Old 06-21-2012, 09:03 AM   #241
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And they shouldn't send surveys and ask for honest input if they don't want it. Bill Bryan just always says "you're going to give us all 10's right?". In true sleazy dealer fashion, they have sample surveys EVERYWHERE with the 10's highlighted. Sorry to bust their bubble but I'm not going to answer 10 when NOTHING that was SCHEDULED was done. Hence the low cs survey score.
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Old 06-21-2012, 09:05 AM   #242
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I agree that you've been treated unfairly by the dealership and SOA. You should dress up the car inside and out so that it looks pretty, fix the seat squeak yourself as documented in this forum and which would reveal itself during a test drive, and then sell it for as close to what you paid as possible. That's what I did with my VW, and selling it privately was fast and easy.

Good luck!
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Old 06-21-2012, 09:07 AM   #243
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Quote:
Originally Posted by auskip07

Getting the car up to 130mph seems pretty extreme

Maybe running 130 and putting that type of strain on an engine that might not have been fully broken in caused some issues to arise...
How many miles were on the engine when you ran it up to 130mph?
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Old 06-21-2012, 09:21 AM   #244
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I, for one, am pleasantly amazed that this car can even reach 130. I wouldn't have guessed that it has the testicular fortitude to reach that speed.
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Old 06-21-2012, 09:27 AM   #245
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I, for one, am pleasantly amazed that this car can even reach 130. I wouldn't have guessed that it has the testicular fortitude to reach that speed.
I would agree. I had a 2000 S2K about 6 years ago. Nearly 100 more HP and substantially lighter and more aerodynamic. It was at redline in 6th gear @ 133mph. I know it was 133mph because that's what the highway patrolman clocked me at
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Old 06-21-2012, 09:38 AM   #246
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I would have guessed that the only way to hit 130 in the Impreza is to drive it off a very tall cliff, which is probably what 79 would like to do anyway.

I wonder what the terminal velocity is of the Impreza in freefall?
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Old 06-21-2012, 09:40 AM   #247
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Probably very similar to a VW Beetle... and that beat a Porsche!
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Old 06-21-2012, 09:46 AM   #248
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The car had at least 4000 or so before the dirt/clay road and 130mph test run. After the 130+mph pull, I washed the car, checked the oil, vaccuumed it, I do the wash/clean/check thing at least every week or two. The consumption was about 2000 miles after all that.
Its funny-i half of you say I didn't break it in hard enough, some say I've driven it too hard. Hogwash. It should be good and broken in by 4000 miles, if not- I feel bad for the folks who spend half the life of their lease "breaking it in".
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Old 06-21-2012, 09:48 AM   #249
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Mobbing it from the coast, hitting 130mph wouldn't cause sudden oil consumption, would it? The idea is there (sorry, 79) but only because he mentioned driving it hard with a few thousand miles on it. It would be good to know if that's part of the cause. I'm still not 100% convinced that maybe 79 isn't experiencing a fluke oil reading, for any number of reasons mentioned in this thread, and hopefully he'll not have the problem again. The only way to know for sure would be do the oil yourself, do your own oil consumption test. You may be pleasently surprised, and then who cares if the dealer goes and f's off.
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Old 06-21-2012, 09:51 AM   #250
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Also, what about just paying someone (if you cant do it yourself) to check cylinder compression, or give your plugs a look-see. A lot could be revealed right there.
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